Infrastructure Engineer Sr. Resume San Dimas, CA - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, San Dimas, CA

Infrastructure Engineer Sr.

Responsibilities:

Responsible for monthly client & server security patching compliance assessment & reporting.
Manage System Center Configuration Manager environment (SCCM) and serve as SME.
Update SCCM OS Deployment components; Drivers, Images, Task sequence.
Design & implement solution to manage clients in Non-trusted DMZ via existing SCCM.
Create solution to automate request, approval d build of Virtual servers via Service manager.
Perform data restores from NAS & tape storage using CommVault software.
Utilize Agile/Scrum methodology for creating, tracking & completing tasks.
Research technologies to facilitate design & implementation of solutions to meet business needs.
Create training documentation for Service Desk and train personnel as required.
Provide support for Infrastructure and Application systems as directed.
Resolve assigned incidents and service requests in Service Manager within prescribed SLAs.

Confidential, CA

Microsoft Systems Engineer

Responsibilities:

Active Directory management including OUs and Group Policy.
Performed monthly Security patching of clients and servers and Compliance assessment.
Managed System Center Operations Manager & Configuration Manager environments.
Assisted in implementing infrastructure solutions.
Authored and deployed software Applications & packages to clients and servers using System Center Configuration Manager.
Monitored and created custom alerts, views and dashboards for Windows data center servers using System Center Operations Manager.
Created and updated DHCP reservations for enterprise printers.
Managed internal DNS zones and add, change, delete Host and Alias records.
Administered and created/updated printers using Printer Logic application.
Performed server build tasks via Change Management for Windows 2008 R2 & 2012 R2 servers.
Resolved assigned incidents within prescribed SLAs to achieve 95% or greater average resolution.
Participated in subsidiary company & division integration and migration projects.
Submitted change requests as directed or required to perform assigned functions.
Performed research prepared POC documentation for Microsoft Identity Management system and current release of System Center Configuration Manager.

Confidential, Santa Ana, CA

Sr. Systems Specialist

Responsibilities:

Perform Active Directory enterprise computer, user, and group and resource administration.
Ensure daily/weekly backups for business continuity & disaster recovery.
Manage users and groups within Forefront Identity Manager 2010 environment.
Manage and maintain global Exchange email environment
Administration of Windows network servers. (File, SQL, backup, application and web, etc.)
Design, implement & manage, support physical server and network infrastructure across geographically diverse network and data centers.
Deploy and manage physical servers and network components. (Switches, routers, appliances, etc.)
Deploy & manage virtualization infrastructure and Hyper-V virtual machines
Author; process, test protocol, work instruction, and user documentation.
Monitor, report, manage & maintain security for global forest and domain.
Design, implement & manage security patch management architecture.
Project management of infrastructure projects and ensure successful completion.
Prioritize, manage, & resolve escalated level 2/3 issues to meet SLA requirements.
Manage Trouble-shoot server and basic LAN network issues.
Implement & mange Active Directory integration/migration of acquisitions.

Confidential

Field Support Representative

Responsibilities:

Provided server, desktop & laptop hardware support and trouble-shooting.
Prioritized, managed, & resolved assigned service calls to meet desired SLA performance.
Administered Active Directory computer and user accounts.
Built initial hardware disk images and tested, updated, maintained local image library.
Created and maintained departmental process and procedural documentation.
Researched and recommended hardware & software configurations based on customer requirements.
Prepared project plans and performed project management of various customer projects.
Backed-up, restored & verified user data onto new PC’s and deployed equipment to user location.
Configured specialized HP/Compaq/IBM server & workstation hardware.
Installed, configured, & diagnosed RIM Blackberry PDA’s.
Trouble-shot & configured multiple HP series 4, 5, 4000, 5000 & 8000 series Network printers.
Performed warranty repair of IBM Desktop, Notebook, and Workstation computers.
Conducted equipment & software specification research to satisfy customer requirements.
Presented end customer education.
Mentored, assisted, and trained other technicians as needed.