SUMMARY

• IT specialist with 7 years’ experience in IT field I’m have do a lot of contracts I’m looking minimum 12 months contract also a chance to get C2H or direct hire.
• I have seven years of solid background in the IT field, with many big tech clients like Google, Facebook, Dell, Apple, University of Texas, providing Software, Hardware, Networking support, my past work experience provided me with a strong foundation to pursue work in IT.

TECHNICAL SKILLS

• Microsoft Office 365, Azure AD, Cisco cloud, networking, MAC/PC, SCCM, JAMF, Windows Server 12 R2
• Desktop, Networking, Hardware, software support, also Audio/Visual services in classrooms, conference rooms and learning labs.
• ServiceNow, Athena services, Atlassian Confluence, Webex team, Microsoft teams, Smartsheet.
• Helpdesk ticketing system, Delta, Traveler, Zendesk Support, Salesforce Service Cloud, Zoho Desk, Live Agent.
• Specific experience with Meraki Switches/WAPs, VMWare, CISCO Call Manager, Site - to-Site VPN, Desktop imaging, and Box.com Enterprise

PROFESSIONAL EXPERIENCE

Sr. IT Specialist

Confidential, Austin, TX

Responsibilities:

• Provide internal employees desktop support anywhere anytime from basic to engineer level.
• Provide desktop support in a managed computing environment using Group Policies in Active Directory, RDC, Ivanti, and image creation and deployment.
• Administrator for Exchange, Active Directory, Office 365, Office, Adobe Creative Cloud, MobileIron MDM, Duo Mobile 2fac, Munki, Splunk, Chef, Quip, Citrix, G-Suite Administration, Dropbox Administration, AT&T and Verizon Administration, Microsoft PowerShell Command-line.
• Manages daily Audio/Visual services in classrooms, conference rooms and learning labs, Webex team, Microsoft teams, etc.
• ITIL focused ticket management tools ServiceNow.
• MS Office 2013, O365, OneDrive, SharePoint, Windows 7/10, Antivirus, Ghost, Internet Explorer, Active Directory, Android Mobile Devices, iPhone support, Cisco IP Communicator & AnyConnect (VPN), all kind of Network Troubleshooting.
• Create, deploy, and maintain managed systems on Active Directory using Group Policy, SCCM, RDC and Ivanti.
• Participate in group IT projects as a team member.
• Installs and repairs equipment and software, including but not limited to terminals, personal computers, printers, cabling, and related software products.

IT Specialist

Confidential, Austin, TX

Responsibilities:

• Provided walk in onsite Tier 1 to 3 IT support Software and Hardware, Onsite, on phone, remote support.
• Managed computing environment using Active Directory, RDC, Ivanti, and image creation and deployment.
• Performs installation, configuration, maintenance and support printers, networking, computers, etc.
• Create, deploy, and maintain managed systems on Active Directory using Group Policy, SCCM, RDC and Ivanti.
• Troubleshoot and system administrator for Mac/JAMF, Linux, iOS, Android.
• Administrator for Exchange, Active Directory, Office 365, Office, Adobe Creative Cloud, MobileIron MDM, Duo Mobile 2fac, Munki, Splunk, Chef, Quip, Citrix, G-Suite Administration, Dropbox Administration, AT&T and Verizon Administration, Microsoft PowerShell Command-line.
• Respond to user hardware and software problems also support mobile devices smartphones/tablets/Data projectors
• ITIL focused ticket management tools ServiceNow.

IT Specialist

Confidential, Austin, TX

Responsibilities:

• Provided walk in onsite Tier 1 to 3 IT support Software and Hardware, Onsite, on phone, remote support.
• Managed computing environment using Active Directory, RDC, Ivanti, and image creation and deployment.
• Performs installation, configuration, maintenance and support printers, networking, computers, etc.
• Create, deploy, and maintain managed systems on Active Directory using Group Policy, SCCM, RDC and Ivanti.
• Troubleshoot and system administrator for Mac/JAMF, Linux, iOS, Android.
• Administrator for Exchange, Active Directory, Office 365, Office, Adobe Creative Cloud, MobileIron MDM, Duo Mobile 2fac, Munki, Splunk, Chef, Quip, Citrix, G-Suite Administration, Dropbox Administration, AT&T and Verizon Administration, Microsoft PowerShell Command-line.
• Respond to user hardware and software problems also support mobile devices smartphones/tablets/Data projectors

Enterprise Certified Computer Specialist

Confidential, Houston TX

Responsibilities:

• ITIL focused ticket management tools traveler.
• Configure, maintain, troubleshoot and repair technology equipment such as Dell laptops, and Desktop unites Cops laptops.
• Cleans, or adjusts mechanical parts to maintain machines' operating efficiency and to prevent breakdowns or repeat return for repair
• Installs and configures new equipment, including operating software or peripheral equipment as required
• Reads and researches specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments
• Reinstalls software programs or adjust settings on existing software to fix machine malfunctions
• Help train and support staff and students on the proper use of technology equipment and software applications.
• Configure, maintain, troubleshoot and repair technology equipment such as MacBook Pros, MacBook's, MacBook Airs
• Configure and maintain our AST (Apple Service Toolkit) and Deploy Studio servers.