SUMMARY

• Highly - accomplished leader, delivering solutions and support for mission-critical servers and network systems.
• Plan and manage complex technical project implementation, collaborating with senior management and multiple departments to ensure network security.
• Perform on-going maintenance and end-user support. Linux expert, skilled Confidential installation, maintenance, and support, as well as training engineers and troubleshooting.
• Adeptly explain public cloud concepts and troubleshooting techniques to IT engineering and Operations teams.

AREAS OF EXPERTISE

• VMware
• Data Integrity and Log analysis
• Software & Hardware Troubleshooting
• Bash Shell Scripting and automation; basic knowledge of Python
• Automation of engineering tasks
• Linux - RHEL, Centos, Debian, Ubuntu
• Technical Documentation
• Disaster Recovery and mitigation

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Sr. Lab Operations Engineer

Responsibilities:

• Deployed VMware ESXi and configured the hosts in vCenter to support software engineering teams ongoing POC investigations.
• Installed and configured Nagios monitoring server on Centos Linux for the lab environment including a MySQL backend for historical reporting.
• Added users to Active Directory groups as necessary for single sign on access to vCenter and lab equipment
• Upgraded firmware on all lab equipment
• Implemented a reoccurring monthly maintenance window and user communication model.

Confidential, Dallas, TX

Linux DevOps Engineer

Responsibilities:

• Led disaster recovery efforts, due to improperly managed upgrade to Object Storage production backend, resulting in configuration error placing data in wrong zones. Worked with Data Center technicians and Cloud architect, delivering solution that led to meeting critical deadline.
• Completed native and 3rd-party mechanisms for securing data in public cloud environment. Troubleshot open socket-related issue that traced back to Nessus utilizing tcpdump.
• Assisted Developers and Operations (DevOps) teams with use of Platform as a Service (PaaS) related to network topology and fundamental client server-network connectivity and topology. Managed multiple service providers to deploy and support Level 3 infrastructure problems.
• Created automation scripts around processes, utilizing in-depth knowledge of bash shell scripting to automate tasks. Diagnosed, troubleshot, and resolved remote system problems in public, cloud-hosting environments.
• Monitored system performance and reliability over time, ensuring minimal downtime utilizing Kafka and Logstash to graph system performance.

Confidential

High Performance Computing Datacenter Engineer

Responsibilities:

• Developed and maintained system documentation for Lab / Data Center configuration and customization. Led Technical efforts for software upgrade, patch updates, and data migration for server software.
• Conducted system performance analysis and performance improvements in collaboration with Architects, Engineers, and Network Engineer, increasing system efficiency.
• Worked primarily in OpenStack in NFV cluster utilizing KVM for hypervisor and CentOS Linux in DevOps role; set up for gathering benchmark results for hardware that Confidential was designing.

Confidential, Austin, TX

Data Analyst / Troubleshooter

Responsibilities:

• Performed shell scripting, including several wrapper scripts around SNMP tools, utilized in troubleshooting SNMP and monitoring software with bash shell.
• Contributed to provisioning process, automating provisioning process, utilizing bash shell, implementing procedural validation checks on various intermediate data files, developing several custom tools to parse log files necessary for troubleshooting, and documenting processes.
• Analyzed customer issues, troubleshooting for networks, firewalls, and ACL's.
• Collaborated with project team on advanced troubleshooting, configuration, network performance, and database maintenance utilizing Remedy, BQL, ANA, Info Vista, Nagios, SQL data files, and SNMP information for Cisco hardware.
• Identified issues and provided technical resolutions for new versions of products, including code-base issues and assisted with troubleshooting and upgrading Linux production servers in OEL environment.

Confidential, Austin, TX

Linux Noc Administration and Support

Responsibilities:

• Managed security strategy for publicly accessible Linux servers, utilizing iptables / access control, users / groups, log monitoring, and intrusion detection similar to tripwire.
• Oversaw various networking services in Linux (Apache, DNS/DHCP, NFS filers), providing analytics and forecasts regarding performance.
• Tested, diagnosed, and resolved Enterprise Exchange Server error conditions, faulty mailbox settings, and server outages, utilizing Exchange Management shell, ADSIEDIT, and MFCMAPI tools. Improved security and performance by implementing access controls and provisioning.
• Performed all project phases of on-site installation services for Rent-A-Center AIX to Linux Conversion project.
• Completed data transfer, uninstallation of AIX Server Installation of new Redhat Linux Server, testing, and routing of new peripheral or Ethernet cable.

Confidential, Davenport, IA

IT Technical Support

Responsibilities:

• Won award of excellence for providing support to documentation team, logging UNIX and UNIX-like operating systems, and assisting with defining and documenting knowledgebase articles.
• Acted as point of contact for nightly OS/360 automated manufacturing jobs related to global logistics and supply chain management.