SUMMARY

• 14+ years of professional IT experience in Systems Design, Development, Testing, Integration, maintenance/support and Implementation of complex Application Architecture.
• 8+ years of experience in 24 X 7 Production support in solving batch and on - line critical Abends.
• 5+ years onsite experience and good exposure to onsite-offshore application development model.
• Worked on multiple roles: Technical Team lead, Solution Engineer, Onshore coordinator.
• Expertise in developing applications using Mainframe Technologies (COBOL, IMS DB/DC, CICS, DB2, VSAM, SYNCSORT, IBM utilities and JCL).
• Proficient in analyzing and translating the Business requirements into technical requirements and architecture.
• Executed software products for P&C Insurance Industry.
• Specialized in P&C Insurance Claims & Billing Segment.
• Exceptionally organized, proven track record of outstanding results, demonstrating self-motivation and involved in Offshore Model from beginning of the Career.
• Excellence in implementing CMMI Level 5 Methodologies, Guidelines, Templates, Standards and Procedures

TECHNICAL SKILLS

• Mainframe Skills: COBOL, JCL, VSAM, DB2, IMS DB/DC, CICS.
• Utilities/Tools: QMF, SPUFI, FILE - AID, DB2 Relational Tools, DB2 Stored Procs, DB IMS/XPERT, SYNCSORT, DFSORT, BMC, & CASEPAC
• Data Communications: IMS DC, ISPF/CLIST Panels, IBM MQ Series, CICS
• Databases: IMS DB, DB2, VSAM
• Operating Systems: Z/OS
• JOB Schedulers: CA ESP in Mainframe
• Debugging Tools: Fault Analyzer, IBM Debug Tool
• Source Control: Endevor

PROFESSIONAL EXPERIENCE

Confidential

Solution Engineer

Environment: COBOL, DB2, Stored Procs, CICS, MVS, JCL, ESP, Endevor, Relational Tools, QMF, SPUFI, File-Aid, File-Manager, Syncsort, IBM Debug-tool, IBM MQ Series

Responsibilities:

• Interact with Business Analyst to perform requirement analysis and define project scope.
• Support Business Analysist and provide the required technical queries with the applications.
• Translate the Business requirements provided by Business Analyst to Technical requirements.
• Work with IBM Application Development (ADM) team to create work products from the technical requirements.
• Review the work products delivered by IBM ADM team before it is delivered to Business Analyst for User Acceptance testing.
• Define the UAT Testing scope by working with Business Analysts and Users.
• Provide Support to BA’s during UAT testing providing the technical advice.
• Provide Technical assistance to ADM team in resolving the critical Issues.
• Analyze the performance of the application and provide cost effective solutions to production problems.
• I was Involved in activities in Billing & Data applications using my technical and application level expertise and was providing technical assistance to colleagues in mainframe topics.
• Analyze critical and time sensitive issues and provide quick & effective solution.
• Guide application support teams at the time of crisis using my excellent technical and application knowledge.
• Fill the communication gaps between Fireman’s Fund Business analysts and technical team in INDIA.
• Leading a project team in delivering solution to customer in the Insurance sector.
• Provide alternate solutions & value adds for the client needs by performing multiple POCs
• Deliver new and complex high-quality solutions to clients in response to varying business requirements
• Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals.
• Work with client-side product designers to compose the Conceptual Designs which will be later routed to offshore for implementation. This is a mandatory task, as this will ensure that an initial feasibility analysis from application perspective has been completed before work is routed for further implementation.
• Participate in preparation of Detail Design document by translating the business requirements into technical Requirements and provide the timely inputs and reviews to the product designers of onshore team with the help of requirement traceability matrix.
• Monitor and track the Defects raised by business-users using the Quality Center (QC) and Service Now tools.

Confidential - CA

On-Site Team Lead & On-Site Coordinator

Environment: COBOL, DB2, Stored Procs, CICS, MVS, JCL, ESP, Endevor, Relational Tools, QMF, SPUFI, File-Aid, File-Manager, Syncsort, IBM Debug-Tool

Responsibilities:

• Interact with Solution Engineers/Business analyst to perform requirement analysis and define project scope.
• Generate project plans and provide estimates for work Products.
• Co-Ordinate with Offshore team and create the work product.
• Work with Fireman’s fund & Other Vendor team to identify the root cause and find solutions for production problems.
• Provide UAT support and handle project Implementation activities.
• Provide support for high priority incidents during Business hours.
• Provide Technical assistance to ADM team in resolving the critical Issues.
• Analyze the data/code Issues reported and provide permanent /optimal solutions.

Confidential

TEAM LEAD & PSA, Re-Insurance Business Area.

Environment: COBOL, DB2, Stored Procs, MVS, JCL, ESP, Endevor, Relational Tools, QMF, SPUFI, Abend-Aid, File-Aid

Responsibilities:

• Analyzing the Change Requests, User Queries and Production Problems.
• Interact with Solution Engineers to perform the requirement analysis and define project scope.
• Preparation of the Estimates, Designs, Program Specs, Test Cases and Test Results.
• Involved in creating or maintaining Table Spaces, Tables, Indexes, Views, Plans, Packages for DB2
• Perform bug fixing abilities and define testing scope, prepare test plans, files and perform Unit/System testing.
• Involved in the Coding, Preparing the Test Data, Testing and Implementation
• Provide UAT support and handle implementation activities.
• Solve Job abends, perform root cause analysis and provide permanent/optimal solutions.
• Involved in 24 X 7 Production Support to solve the critical Abends in Batch as well as in On-line.
• Responsible for deploying the vendor packages in Fireman’s Fund environment.

Confidential

Application Developer & PSA, Claims Business Area.

Environment: COBOL, DB2, CICS, IMS DB/DC, MVS, JCL, ESP, Endevor, Relational Tools, CASEPAC, QMF, SPUFI, Abend-Aid, File-Aid, IMS/XPERT

Responsibilities:

• Analyzing the Change Requests, User Queries and Production Problems.
• Preparation of the Estimates, Designs, Program Specs, Test Cases and Test Results.
• Involved in creating or maintaining Table Spaces, Tables, Indexes, Views, Plans, Packages for DB2
• Involved in creating or maintaining PSBs, DBDs, Segments, for IMS Databases
• Involved in the Screen and/or Transaction development for IMS DC, CICS screens.
• Involved in the Coding, Preparing the Test Data, Testing and Implementation
• Involved in the Peer Reviews and delivering to the Customer for reviews and User Acceptance Tests
• Involved in 24 X 7 Production Support to solve the critical Abends in Batch as well as in On-line.