SUMMARY

• Over 14 years of Information Technology experience specializing in Project Management, Software Quality Assurance, Quality Control, Software development and Testing with a diverse set of skills in entire Project Management, Test Management and Reporting.
• Certified Scrum Master (CSM), Scrum Alliance.
• Experienced in manual and automated testing for both front - end and back-end using Quality Center, QTP, Win Runner, Load Runner, TestDirector, IBM RQM and Rational ClearQuest, JIRA.
• Extensive knowledge in Health Care, Consulting, CRM, Financial, Insurance, Retailing, HR/Talent, FAS, Audit and Tax domains.
• Good knowledge on Data Warehousing / ETL Concepts and Data Modeling.
• Excellence in client liaison, cross-functional team management, technical mentorship and listening abilities.
• Involved in Business Requirement Analysis, and writing Test Plans, Test Procedure, Test Cases, trace matrix, Test Scripts for web based, Client/Server and Stand-Alone applications.
• Experience in Unit, Functional, System Testing, Configuration Testing, Security Testing, Regression Testing, Black-Box Testing, White Box Testing, Performance Testing, and Back-End Testing.
• Conversant with SDLC, STLC, QA best practices & processes and Agile Methodologies.
• Efficient in Bug Tracking & Reporting using automated testing tools: Quality Center, PVCS, TD, Kintana, CQ.
• Extensive experience in database validation and testing using SQL and PL/SQL.
• Ability to handle multiple projects and coordinate with multiple teams across projects on varied technologies such as SAP, Java, .NET and Essbase Hyperion.
• Expertise in HP Quality Center administrative activities - creating groups, projects, workflows, users.
• Effectively managed .NET / JAVA & SAP Systems as Test Lead on coordination with Onsite/Offshore teams.
• Experience in Defect Management tools: PVCS Tracker, TestDirector 8.0 and Quality Center 9.2.
• Good knowledge of Test methodologies, Test Maturity Model (TMM) framework, SEPG & SEI-CMMI.
• Involved in implementing Processes, Test strategies, Test Audits, Defect documentation.
• Involved in test planning, test case designing/scripting, test executing, defect tracking, analysis and reporting using Mercury TestDirector 8.0, HP Quality Center 9.2.
• Focused on any task at hand and able to utilize existing test knowledge and experiences to come up with practical solutions and alternatives to testing processes.

TECHNICAL SKILLS

Hardware: Intel-based Systems, IBM Compatibles

Operating Systems: Windows 98/2000/2007 , Windows NT, Windows XP Professional, UNIX

Testing Tools: HP (Mercury) Quick Test Professional 9.0, Astra Quick Test, Win Runner 7.5, HP Load Runner

Defect Management/ Tracking Tools: HP Quality Center 9.2 (QC), Mercury TestDirector 8.0(TD), PVCS Tracker, Bug Zero, Planet Tracker, Kintana, IBM Rational Quality Manager(RQM), IBM Rational Clear Quest(CQ), JIRA, Confluence

RDBMS: Oracle 7.X/8.0, MS-SQL Server 2000, DB2 UDB 7.1/8.3, Teradata

Languages: BASIC, FORTRAN, COBOL, Pascal, C

OOP Languages: C++, Visual C++ and Java 2.0

Front-end tools: Borland C++ 4.5, Visual Basic 6.0

Packages: DBase, Visual FoxPro, MS-Office 2000

Application Servers: BEA Web Logic and IBM Web Sphere

Web Servers: Microsoft IIS, Java Web Server, Apache, Tomcat

Test Strategies: Unit Testing, Integration Testing, System Testing, Regression Testing, Performance Testing, Stress Testing, and Data Driven Testing

Other Tools: Tableau, Microsoft Project, MS-CMS, Active Directory, Fast Load, Teradata Dynamic Query Manager, SOUP UI, Microsoft Visio, Unicenter Service Desk, HP Project & Portfolio Management Center

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Senior IT Quality Control Lead / Sr. Test Lead

Responsibilities:

• Responsible for end-to-end Project Test Delivery and Execution (Scope through Implementation) of the key programs and projects.
• Leads and Responsible for organizing a series of work into a single portfolio consisting of reports that capture project objectives, costs, timelines, accomplishments, resources, risks and other critical factor project delivery and budget forecasting on a short, medium and long term basis based.
• Leads and coordinates delivering for small to medium initiatives. Identifies, creates, and executes the appropriate Test Assets (plans, cases, scripts and metrics) to assure the developed application conforms to requirements and design.
• Project Planning and Tracking: Involve in Sprint planning with stakeholders and development team to ensuring feasibility and enhancing project success.
• Co-ordinate with team in User Story estimation meetings, producing metrics, measuring team velocity and preventing over-commitment in each Sprint.
• Leading and coordinating test execution across multiple testing phases, including SIT, UAT and Regression.
• Defines appropriate testing methods to employ to assure developed application conforms to requirements and design.
• Leads Peer Reviews to ensure the completeness of all Test Assets created.
• Communications: Coordinates with senior/executive management business partners to plan and ensure project objectives are met and budget aligns with IT budget objectives. Effectively communicates all testing deliverables.
• Agile Test Management: Lead multiple agile development sprints and involved in all Scrum ceremonies includes the Daily Standup, Sprint Grooming meeting, Sprint Planning meeting, Sprint Demo/Review and Sprint Retrospective.
• Closely worked with Development team, Product Owner and business teams to ensure what was in the product Backlog was what was being delivered.
• Created the Scrum artifacts including Sprint Burndown charts for each team, Release Burndown chart for the project and Velocity charts for each team.
• Created and maintained all the project backlogs in JIRA from testing teams.
• Issue / Risk Management: Coordinates and/or provides strategic direction for aligning a specific organizations project plan of record and annual goal objectives with annual operating budget by specifying goals, strategy, staffing, scheduling, identifying risks, contingency plans, identification of budget and achieving long-term and short-term financial objectives with the primary goal of ensuring that ROI thresholds are met.
• Defect (Triage) Management: Leads and coordinates daily defect triage meetings with project teams.
• Test Data Management: Identifies and collects Test Data for test execution. Involved in identifying specific test data requirements for FACETS, WEST and STAR memberships. Accountable for Test Data Management, evaluation of available data in repositories, ID gaps, and owns test data provisioning tasks.
• Financials / Budgets: Manages all aspects of business case for entire portfolio. Coordinates and/or leads portfolio and project activities of the business unit and develops relationships with the business.
• Reporting: Maintaining LOE’s in Estimation Database, Enterprise Estimation tool and providing Flash Reports to Senior Management. Sending Project status reports and providing Flash Reports on execution to Senior Management. Collects testing metrics, reports status.
• Dealing with Ambiguity: Provides support, direction and remove roadblocks to ensure all project test deliverables are delivered on time and in budget and achieve ROI thresholds.
• Manage and Support People: Responsible and Point of Contact for coaching and mentoring less experienced team members / new-hires joining the team.
• Decision-Making: Works with management to determine future systems direction for both internally developed and vendor maintained systems and performs feasibility studies.
• Tools: Strong working knowledge of Test Automation & Management Tools, Tableau, SharePoint, Microsoft office skills, MS Visio, Microsoft Project, QTP, Selenium, JIRA, Confluence.
• Portfolio Management: Understands Resource Capacity Management and works with Resource Managers to manage a portfolio according to governance processes, budgeting and forecasting.
• Strong working knowledge of Tableau, SharePoint, Microsoft office skills, including Power Point, Excel, Visio, Microsoft Project.

Environment: Java, J2EE, DB2, Internet Explorer 8, JIRA, Confluence, IBM RQM / CQ, IBM RFT, QTP, SOUP UI Pro, Selenium, Oracle 10g, Toad, Windows 7.

Confidential, Wallingford, CT

Senior System Quality Assurance Advisor

Responsibilities:

• Responsible for providing leadership in the design/development of product testing/quality processes and in developing testing architecture equal to that of commercial quality software.
• Establishes automation platforms and mentors staff in testing and product quality processes.
• Involved in Requirements review sessions, JAD meetings with project teams.
• Establishes quality architecture as business and technical conditions change to assure quality and defines monitors and collects testing/product quality data.
• Identifies when test automation is appropriate and used IBM RFT during regression testing.
• Identifies quality needs of functional feature, performance and service requirements/components.
• Supervises the use of appropriate testing methods to employ to assure developed product conforms to requirements and design.
• Coordinates, identifies, and executes test cases using IBM Rational Quality Manager (RQM) and JIRA.
• Leads the team reviews of defects in assessing product quality.
• Facilitates review of applications for testing needs and requirements/design quality.
• Consults to projects and application support groups regarding quality and testing and may participate in the transition of software and systems into production.
• Plans, prepares and executes test assets and executes linkage from test plan to test scenarios and cases.

Environment: Java, J2EE, DB2, Internet Explorer 8, JIRA, Confluence, IBM Rational Quality Manager (RQM), IBM Rational ClearQuest (CQ), IBM RFT, QTP, Selenium.

Confidential - Princeton, NJ

QA Test Lead / Test Program Manager / QA Manager

Responsibilities:

• Analyzed and reviewed the Requirements and Functional Design documents including process flows and participating in application walkthroughs
• Worked with project team to define and create overall test strategy and ensured that it is being achieved
• Communicated the test strategy to the Project Manager and Development Team
• Designed and defined test process including cases for user acceptance testing, test plans/ activities and deliverables for 20 members QA team
• Standardize QA standards and practices across teams where possible
• Worked in a Scrum Agile Process Development where a 4 week sprint was decided to work on the ongoing project
• Actively attended the sprint planning meetings during which the product owner prioritizes the products which we need to work and the scrum team commits to the work they can complete during that sprint
• Involved in writing and executing test cases in HP ALM (Application Lifecycle Management) - Quality Center 11.00
• Involved in coordinating with the QA team to ensure coverage of requirement, effort estimation & resolution of issues/risks on time to ensure delivery of 100% of quality work
• Planned more than 80% of tasks in advance for all resources and schedules for functional QA work for new and ongoing project Releases
• Created test data for validating scenarios based on functional requirement specifications in advance
• Performed Data Validation of the data flow from front-end to back-end using SQL queries
• Performed Back-end testing using SQL Developer and TOAD
• Overall responsible for EMS System Testing and logged 6-high, 24-medium, 46-low severity defects
• Worked on automation testing tool HP QTP to generate functional/regression test scripts
• Wrote reusable functions in Quick Test Pro and created re-usable libraries which were used across applications and releases and ensured technical resources are organized for effective support of testing
• Created and executed automation scripts which read/updated excel sheets (excel libraries) using QTP
• Set up meeting and discuss test results with off-shore test team
• Provided training for 5 new team members to get them quickly up to speed on the application and regression testing phase
• Performing Smoke testing, Functional testing, Regression testing and System testing
• Actively worked with Application Owners, SME's and QA team on identifying scope, test estimates, resource levels, QA environment readiness and identifying & documenting potential risks in Quality Center and SharePoint to reflect current status and progress for better collaboration
• Improved productivity by working closely with development staff by resolving 20% of open defects in QC before the DRB call and testability issues throughout Software Test Life Cycle
• Providing QA daily / weekly project status reports, matrices and Flash reports to QA Manager & entire project team for better visibility on overall project progress and coordinating post testing activities like identifying scope, efforts and schedules for CR's and Production support
• Leading daily triage / DRB meetings, providing daily execution reports (FLASH) and defects reports

Environment: ASP.NET, Windows 2000/XP, Windows 7, MS-SQL Server 2008 R2, Internet Explorer 8, IBM Rational Quality Manager (RQM), IBM Rational ClearQuest (CQ), HP QTP, HP ALM (Application Lifecycle Management) - Quality Center 11.00

Confidential, Chicago, IL

QA Test Lead / Test Manager

Responsibilities:

• Participating in application Solution Documents(SD) walk thoughts and Leading total QA effort from onsite/offshore
• Worked with project team to define and create overall strategy and ensured that it is being achieved
• Communicated the test strategy to the Project Manager and Development Team
• Preparation of QA test effort estimates and providing WBS to Project Manager
• Worked in a Scrum Agile Process Development where a 4 week sprint is decided to work on the ongoing project
• Actively attended the sprint planning meetings during which the product owner prioritizes the products which we need to work and the scrum team commits to the work they can complete during that sprint
• Reviewing the Functional and Business requirements
• Test Plan preparation, Review Test Cases in IBM Rational Quality Manager (RQM)
• Performing Smoke testing, Functional testing, Regression testing and System testing
• Provided technical training on SharePoint for 16 member QA team
• Created CR (change request) documents using Clear Quest based on issues found during testing and it helped a lot for project manager in identifying scope, effort and additional resources
• Performed Data Validation of the data flow from front-end to back-end using SQL queries
• Wrote complex SQL Joins, Nested Queries and Stored Procedures on various data tables for Data validation
• Inserted GUI checkpoints, Database Checkpoints, Text checkpoints and Bitmap checkpoints.
• Back-End Database verification manually and using Quick Test Pro to automatically verify Database with the values entered during automated testing by inserting Database Checkpoints
• Actively involved in functional testing and logged 16-high, 34-medium, 76-low severity defects/issues
• Pro-actively involved in identifying scope, test estimates, resource needs, QA environment readiness and identifying & documenting potential risks in Quality Center and SharePoint for better collaboration with Product Owners, SME's and Project team
• Improved productivity by working closely with development team by resolving 40% of open defects in QC before the DRB call and testability issues throughout Software Test Life Cycle
• Providing QA daily / weekly project status reports, matrices and Flash reports to QA Manager & entire project team for better visibility on overall project progress
• Supported project team during UAT phase and Production support for verifying 8-high priority hot fixes
• Leading daily DRB meetings, providing daily execution reports (FLASH) and defects reports to QA Manager and project team
• Reporting and analyzing all defects reported in IBM Rational Clear Quest (CQ)
• Providing QCS sign-off and Test Certification reports to project team

Environment: ASP, .NET, MOSS 2007, Windows 2000/XP, Windows 7, MS-SQL Server 2005, Internet Explorer 8, IBM Rational Quality Manager (RQM), IBM Rational Clear Quest (CQ), HP QTP

Confidential, Hermitage, TN

QA Test Lead / Channel Lead

Responsibilities:

• Analyzed and reviewed the Requirements and Functional Design documents including process flows and participating in application walkthroughs
• Worked with project team to define and create overall strategy and ensured that it is being achieved
• Communicated the test strategy to the Project Manager and Development Team
• Preparation of QA test effort estimates and providing WBS to Project Manager
• Reviewing the Functional and Business requirements
• Test Plan preparation, Review Test Cases in IBM Rational Quality Manager (RQM)
• Performing Smoke testing, Functional testing, Regression testing and System testing
• Performed Data Validation of the data flow from front-end to back-end using SQL queries
• Performed Back-end testing using TOAD
• Inserted GUI checkpoints, Database Checkpoints, Text checkpoints and Bitmap checkpoints.
• Back-End Database verification manually and using Quick Test Pro to automatically verify Database with the values entered during automated testing by inserting Database Checkpoints
• Leading daily DRB meetings, providing daily execution reports (FLASH) and defects reports to QA Manager and project team
• Actively participated in creating Requirements Traceability Matrices for more than 800 requirements
• Created Scripts to test the End-to-End Functionality & logged 22-high,54-medium,96-low severity defects
• Providing QA daily / weekly project status reports, matrices and Flash reports to QA Manager & entire project team for better visibility on overall project status
• Reporting and analyzing all defects reported in HP Quality Center
• Providing QA sign-off and Test Certification reports to project team

Environment: ASP, .NET, MOSS 2007, Windows 2000/XP, Windows 7, MS-SQL Server 2005, SSRS, Internet Explorer 8, Quality Center 9.2, HP QTP

Confidential, Chicago, IL

QA Test Lead / Channel Lead

Responsibilities:

• Analyzed Functional Requirement and Business Requirement Documents to get a better understanding of the system on both functional and business perspectives
• Analyzed the user requirements by interacting with architect, developers and business analysts
• Identify the requirements in scope and out of Scope for testing
• Preparation of QA test effort estimates and providing WBS to Project Manager
• Derived Test Cases from functional requirement documents
• Actively participated in Test Plan preparation
• Involved in Test Cases Review
• Actively involved in functional testing by executing test cases on each build and logged 9-high, 29-medium, 56-low severity defects/issues
• Perform various testing methods like Functional Testing, System testing, Stress Testing, Regression Testing and Installation Testing
• Generation of Test Reports
• Part of the Performance team for recording LoadRunner Vuser scripts using Virtual User Generator
• Analyzed performance metrics, generated from various LoadRunner reports, to identify bottlenecks in the application. Reported performance results to the client end user teams
• Used Rendezvous point to better control and generate peak load on the server thereby stressing it, and measuring its performance using HP LoadRunner
• Communicate with the development team to resolve issues
• Involved in internal Audits and process improvements
• Coordinate with QA Manager and provided assistance in identifying scope to various resources and assign the task to team members
• Daily and Weekly status reports send to QA Manager and Product Management
• Leading daily DRB meetings, providing daily execution reports (FLASH) and defects reports to QA Manager and project team
• Providing QA sign-off and Test Certification reports to project team

Environment: ASP.NET, MOSS 2007, Windows 2000/XP, Windows 7, MS-SQL Server 2005, SSRS, Internet Explorer 8, Quality Center 9.0, HP LoadRunner

Confidential, Hermitage, TN

QA Test Lead / Channel Lead

Responsibilities:

• Analyzed Functional Requirement and Business Requirement Documents to get a better understanding of the system on both functional and business perspectives
• Analyzed the user requirements by interacting with architect, developers and business analysts
• Identify the requirements in scope and out of Scope for testing
• Preparation of QA test effort estimates and providing WBS to Project Manager
• Derived Test Cases from functional requirement documents
• Actively participated in Test Plan preparation
• Involved in Test Cases Review
• Execution of defined test cases on each build
• Perform various testing methods like Functional Testing, System testing, Stress Testing, Regression Testing and Installation Testing
• Performed Data Validation of the data flow from front-end to back-end using SQL queries
• Wrote complex SQL Joins, Nested Queries, Data base triggers and Stored Procedures on various data tables for Data validation
• Performed Back-end testing using TOAD
• Generation of Test Reports
• Communicate with the development team to resolve issues
• Coordinate with QA Manager for QA schedules and assign tasks to the team members
• Weekly status reports send to QA Manager and Product Management
• Leading daily DRB meetings, providing daily execution reports (FLASH) and defects reports to QA Manager and project team
• Involved in internal Audits and process improvements for 100% process compliance
• Providing QA sign-off and Test Certification reports to project team

Environment: ASP, .NET, MOSS 2007, Windows 2000/XP, Windows 7, MS-SQL Server 2005, SSRS, Internet Explorer 8, Quality Center 9.0

Confidential, Hermitage, TN

QA Test Lead

Responsibilities:

• Analyzed Functional Requirement and Business Requirement Documents to get a better understanding of the system on both functional and business perspectives
• Analyzed the user requirements by interacting with architect, developers and business analysts
• Identify the requirements in scope and out of Scope for testing
• Preparation of QA test effort estimates and providing WBS to Project Manager
• Derived Test Cases from functional requirement documents
• Actively participated in Test Plan preparation
• Involved in Test Cases Review
• Execution of defined test cases on each build
• Perform various testing methods like Functional Testing, System testing, Stress Testing, Regression Testing and Installation Testing
• Generation of Test Reports
• Communicate with the development team to resolve issues
• Involved in internal Audits and process improvements
• Coordinate with QA Manager and assign task to the team members
• Weekly status reports send to QA Manager and Product Management
• Leading daily DRB meetings, providing daily execution reports (FLASH) and defects reports to QA Manager and project team
• Providing QA sign-off and Test Certification reports to project team

Environment: ASP.NET, MOSS 2007, Windows 2000/XP/VISTA, MS-SQL Server 2005, SSRS, Internet Explorer 7, Quality Center 9.0

Confidential

QA Module Lead

Responsibilities:

• Analyzing and reviewing the Business Design Documents
• Creating and updating Test cases for Test procedures as per BDD and prototype
• Deploying the application on periodic basis and performing Smoke testing
• Involved in preparation of Test data, Testing objects for optimizing of testing process
• Performing Ad-hoc testing, Functional testing, Integration testing, Regression testing and System testing
• Performed Data Validation of the data flow from front-end to back-end using SQL queries
• Wrote complex SQL Joins, Nested Queries, Data base triggers and Stored Procedures on various data tables for Data validation
• Performed Back-end testing using TOAD
• Involving implementation of Process throughout the application testing
• Executing the automation of test scripts using Astra Quick Test
• Application Testing for Formal Case, Informal Case, Policy Change, Products and Coverage, Forms and Templates, Case Search and Reports modules
• Analyzing Load testing results Using Load Runner
• Reporting and analyzing bugs reported in Bug Zero bug tracking tool
• Leading daily DRB meetings, providing daily execution reports and defects reports to QA Manager and project team
• Participating in lessons learned sessions with project manager after completion of each phase of the project
• Providing QA sign-off and Test Certification reports to project team

Environment: Java, JSP, EJB, XML, Struts, ANT, Site Minder Password Services, Apache, JUnit, Hub, Enterprise Logging and Auditing, Solaris 8.0, MS-SQL Server, Astra Quick Test, Load Runner, Quality Center.