SUMMARY

• Cisco IP Telephony and network Engineer with more than 14 years of technical hands - on experience and in a fast pace global corporate environment including Pre-Sale and Project Management.
• Technical leader to effectively plan, design, and implement Cisco IPT to meet goals and objectives.
• Expertise in CUCM, CUC, CME, CUE, SRST, +E.164 Dial Plan, Local Route Group, Cisco Routers, CUBE, Switches, SIP, SCCP, MGCP, UCS, VMware ESXi, Cisco Meraki.
• Provide complete detailed high and low level end to end documentation.
• Excellent communications and customer service to business. Ability to quickly and effectively solve complex issues.
• Very detailed oriented with strategic vision to obtain results to meet needs of the business and allow them to work more effectively.
• Project and team management for all network and unified communications installation including vendors and outsources.
• Designed, standardized, implemented, upgraded Global Cisco network infrastructure for end of life replacement to Catalyst 9300 and 9400 series project
• Designed, standardized, implemented, upgraded Global Cisco IPT infrastructure supporting 65K+ End Point devices
• Centralized regional IPT solutions to realize cost savings. Use of advanced features - SIP Trunking, Global Dial Plan
• Designed, standardized, implemented global +E.164 dial plan for common user experience
• Designed, implemented centralized CUBEs with SIP trunks to PSTN SP reducing dependencies on high cost ISDN PRIs
• Supported and troubleshooting for Cisco WebEx, Video Conference, Telepresence system
• Major cost savings by migrating hundreds of sites globally from legacy antiquated PBX systems to Cisco IPT

TECHNICAL SKILLS

• Cisco CUCM 4 - 11, Cisco Unity Connection 8 - 11, CME 4 - 9, CUE 4 - 9, Cisco UCS, UCCE 8.5, Cisco ICM, CVP, CMBE 6000, +E.164, Global Dial Plan, Local Route Group, Cisco Jabber for iPhone & Android, Cisco Jabber Video, TMS Server
• Cisco VCS Control / Express / Expressway, Telepresence - EX90, C40, SX20, SX10, MX300 G2, IVR, Contact Center, VoIP, E1 / T1, H.323, SIP, Cisco Routers & Switches (9300, 9400, 4500, 3850 series), CUBE, VMware ESXi, Cisco Meraki, LAN
• WAN, QoS, RIP, OSPF, EIGRP, BGP, Microsoft Lync 2010, Nortel PABX, Siemens PABX, 3COM Switch, and Enterasys Switch & Wireless
• Python, SAP, Java, MySQL, C, VB, Pascal, Assembly, HTML, DOS, Windows 7 / 10, MS Office, AD, DHCP, Print Server, and ability to learn new technologies.

PROFESSIONAL EXPERIENCE

Confidential

Network Engineer

Responsibilities:

• Responsible for designing, implementing and level 3 troubleshooting network infrastructure focusing on APAC Region and worldwide.
• Project and team management.
• Cisco WLC and Palo Alto administration and support.
• Major achievements include: Completed 20 Cisco switches replacement from end of life models to Catalyst 9300 and 9400 series for Bangkok site and Beijing (On - Site) for replacing Cisco 9300 switch and 4331 VPN router.

Confidential

Senior Field Engineer

Responsibilities:

• Responsible for Consulting and supporting Customers for Cisco UC (Voice, Video, WebEx) Products for APAC Region and Project and team management.
• Major achievements include: Customers satisfied with the designs, solutions, and services provided.
• Additional responsibilities still include some level of network installation and onsite for troubleshooting.

Confidential

Senior Associate, Field OPS Engineering

Responsibilities:

• Job responsibilities remained with Confidential as part of a global ITS outsourcing initiatives within Confidential . Continued prior role within Confidential as the Network Engineer for designed, implemented and oversee global common standards of core IP telephony voice infrastructure. Migrated, Supported and Troubleshoot Cisco Voice Infrastructure for APAC Region.
• Represented the voice operations team on assigned voice projects to provide technical solutions/guidance, maintain voice standards, detailed design documents, overall configuration standards and cost savings initiatives.
• Major achievements included: Global regional CUCM/CUC 9.1 cluster upgraded, designed and standardized. Cisco Voice Migration from legacy PBX to CUCM 9.1.2 for Australia - Sydney (On-Site), Japan. Standardized on Unified Messaging, Jabber UC Integration, Visual Voicemail, LDAP integration, Single Number Reach, etc. Cost savings initiatives through use of global +E.164 dial plan. Future planed under way to use Global Dial Plan Replication.
• Provided level 3 escalation and on call supported.
• Provided training, knowledge transferred, supported and guidance to entire voice team.

Confidential

Network Engineer

Responsibilities:

• Responsible for designed, implemented and oversee global common standards of core IP telephony voice infrastructure. Migrated, Supported and Troubleshoot Cisco Voice Infrastructure for APAC Region.
• Represented the voice operations team on assigned voice projects to provide technical solutions/guidance, maintained voice standards, detailed design documents, overall configuration standards and cost savings initiatives.
• Major achievements included: Global regional CUCM/CUC 9.1 cluster upgrades, designs and standards. Cisco Voice Migration from legacy PBX/CME to CUCM 9.1.2 for Australia - Melbourne, Australia - Sydney, Hong Kong, Indonesia, Japan (On-Site), Korea, Malaysia, Singapore, Thailand. Standardize on Unified Messaging, Jabber UC Integration, Visual Voicemail, LDAP integration, Single Number Reach, etc. Cost savings initiatives through use of global +E.164 dial plan. Future plans under way to use Global Dial Plan Replication. Upgrade Cisco Voice Gateway from H.323 to SIP and MGCP to SIP. Upgrade Cisco IP Phones firmware for APAC Region.
• Provided level 2.5 escalation and on call supported.
• Provided training, knowledge transferred, supported and guidance to entire voice team.

Confidential

VoIP Specialist

Responsibilities:

• Project Management and Coordinate with subcontract
• Support Customers about Voice Products
• Support VoIP International Calling Card (PhoneNet, Hello Card)
• Demo VoIP Products such as Cisco UC520, Audio Codes (MP118, M1000, M600)
• Install & Configure Cisco Call Manager 4.2.3, and Call Manager 6.0, 7.0 on VMWare
• Install & Configure Cisco Call Manager 7.1.3
• Install & Configure Cisco Call Manager Express 4.0, 7.0
• Install & Configure Cisco Unity Express 3.1
• Install & Configure Routers and Switches L2, L3
• Edit XML code for IP Phone custom usage