SUMMARY

• Having 14 years of Experience in the Middleware support and development in all phases of Software development life cycle including Analysis, Design, Implementation, Documentation, and Support.
• More than 7 years of experience in IBM Maximo Administration as a Middleware Administrator for different clients.
• Expertise in IBM Maximo Application and Security Administration.
• Have worked extensively on Maximo Functional Design and Detailed Design for Maximo Application Access, Security and Configuration Management.
• Extensively worked on Maximo Application access requirement, enhancements and upgrades to meet both Business and End User needs.
• Expertise in handling Maximo Access issues of stakeholders (Business) and project teams, also provided real time solutions to production issues.
• Expertise in Client and Business interaction for Requirement Gathering/Business Process mapping, finalization of Technical and Functional specifications.
• Expertise in Maximo Application Security P lanning, Implementation, and Execution for growth of application and user base.
• Strong understanding of IBM WebSphere Application Server family and architecture.
• Well versed in installing, configuring, administrating and troubleshooting IBM WebSphere Application Server ND v8.5.x/v8.x/6.1.0.x/6.0
• Expertise on both Production and Non - Prod Support.
• Expertise in L2/L3 support activities covered during production support which includes Installation, Configuration, Troubleshooting and Maintenance.
• Exceptional adaptability and quick learning capability in mastering new tools and technologies.
• Expertise in continuous integration/continuous deployment methodology for our server-based technologies
• Experience with Infrastructure issue reporting tools such as BMC Remedy, EDS-INET, IBM IMPACT.
• Strong experience in Linux and Windows.
• Expertise in troubleshooting and handling of critical application and minimizing downtime for such applications.
• Design, build, migrate (DEV to PROD), troubleshooting (RCA) and debugging of the web application
• Worked with Software Vendors (IBM/Oracle) through PMR for resolution of critical issues like fix pack or security patch installation.
• Strong command on Bug tracking tools like JIRA and other like Quality Center.
• Strong analytical and interpersonal skills along with excellent communication skills.
• Highly motivated, willing to work independently and in a team environment.
• Good experience in Version control using VSS.
• Experience in access management tool like TPAM.

TECHNICAL SKILLS

Middleware Application Server: IBM WAS V5.x-8.5, Oracle BEA WebLogic V8.x-11g, IBM BPM Server V6.x-8.0, IBM WAS Portal Server6.x, TOMCAT 5, Apache WebServer 2.0, IBM HTTP WebServer 8.5.x

Asset Management Application: IBM Maximo 7.5-7.6

Build Tools: Ant, IBM Urbancode 6.x

Methodologies: Agile, SDLC Waterfall model

Remedy Tools: BMC, EDS-INET, IBM IMPACT, CA IS Direct

Version Controls: VSS

Operating Systems: RHEL 4/5, Solaris 9, Windows 2003-2008

Process Tools: JIRA, HP QC, IBM RTC6.0, IBM Rational JAZZ Team Server6.0

Access Management: TPAM

Machine Learning Application: TensorFlow2.0

PROFESSIONAL EXPERIENCE

Confidential, Chattanooga, TN

Middleware Admin

Responsibilities:

• Working as Middleware Administrator for IBM WAS.
• Handling Websphere Application Server requirements and changes into the system.
• Working in tandem with Application and Business team for requirements of RTC Application Security.
• Getting all requirements documented on RTC CCM Story Board to track implementation.
• Assisting Business Team in process improvement and implementation.
• Assist real time users with their WAS related issues.
• Aligned the different Business requirements of RTC Application Security to meet end user day-to-day activities.
• Implement and track access related changes in Dev/Test/Prod environment.
• Ensuring all the changes move with respective SPIRINT cycle.
• Understanding the functional and technical requirements.
• Installation, Configuration, Deployment, Troubleshooting and Maintenance of application servers.
• Handling RTC Application production support.
• Interacting with different other application teams.
• Handling production outages.
• Working closely with leads on future plans.
• Reviewing the support documents.
• Interacting with different applications team for configuration changes in DEV/Test/PROD environment
• Tracking CRQ/Incidents/User Stories so that issues are timely addressed and resolved to user satisfaction.
• Assisting team for atomization to reduce manual work/jobs.
• Working with vendor for server issue via PMR.
• Fixing security vulnerability by applying patches/ifixes to the server.

Environment: IBM WebSphere Server8.5.x, IBM IHS Server8.5

Application: IBM Rational Team Concert 6.0, IBM Rational Jazz Team Server 6.0

O/S: AIX6

Confidential, Charlotte, NC

Maximo Security Admin

Responsibilities:

• Worked as Maximo Application Administrator for Security and Access Management.
• Worked on Planning and Implementation of Maximo Security upgrade from Version 7.5 to 7.6.
• Extensively worked on Detail Design Documentation, Implementation and Roll-Out for User and Business requirements for the Maximo Upgrade from 7.5 to 7.6.
• Defined/captured all the End User Access Components in Detailed Design Document.
• Created Matrix of Maximo Application Access Configuration for each set of end users role.
• Segregated end user access for Maximo Application on the lines of Utility Business Unit (Distribution/Transmission/Gas/Veg/Supply-Chain).
• Define, Developed and Segregated Maximo access on the line with Business Units, to maintain integrity of application.
• Worked with different Maximo development teams to get SIG-OPTION created for accessing applications inside Maximo.
• Handled Maximo Application Security requirements and changes into the system.
• Simplified the nomenclature of Maximo Security Groups with respect to Maximo Roles.
• Mapped all the Maximo Roles and provided End-To-End access to Test ID’s for successful completion of Maximo Application Testing activities.
• Getting all requirements documented on JIRA Story Board to track implementation.
• Worked with Cloud Infrastructure Team for providing access to external vendor users.
• Assisting Business Team in Process improvement and implementation.
• Working in tandem with Application and Business team for requirements of Maximo Application Security.
• Configured Security changes based on individual Role in the Organization instead of Active Directory Groups.
• Keep track of Security changes to assist Internal/External Audit team.
• Assisted real time users with their Maximo Security related issues
• Aligned the different Business requirements of Maximo Application Security to meet end user day-to-day activities.
• Lead 3-person team (including me) of Maximo Security.
• Assigned work to offshore team to handle Incidents, Work Orders and Defects.
• Providing Maximo access to user’s in Non-Prod environment.
• Implement and track access related changes in Dev/Test/QA/Prod environment.
• Ensuring all the changes move with respective SPIRINT cycle.
• Help and guide teammates in case they stuck in issue.
• Assisting end users with their queries/issues related to Maximo Security.
• Tracking CRQ/WO/Incidents/Defects so that issues are timely addressed and resolved to user satisfaction.
• Assisting team for atomization to reduce manual work/jobs.
• Assisting new projects to setup security access for their resources.
• Assist team with RFPs requirement.

Environment: IBM Maximo7.6, IBM WebSphere Server8.5

O/S: RHEL5, Windows 2008

Confidential

Adobe CQ5 Admin

Responsibilities:

• Handle lower environment (Dev/QA/PreProd) support.
• Part of 24/7 production support team.
• POC for lower environment servers.
• Interacting with development teams regarding issues or resolutions.
• Handling production outages.
• Working closely with leads on future plan.
• Reviewing the support documents.

Environment: Adobe CQ5, Apache WebServer2.2

O/S: RHEL5

Confidential

BPM Admin

Responsibilities:

• Understanding functional and technological requirements for installed BPM application.
• Installing and Configuring BPM Server for developers.
• Worked on POC for Integration of BPM and BAM Server.
• Created White Paper for IBM BPM and BAM installation, configuration and integration which are still followed by team members.
• Worked with IBM experts for BPM and BAM integration.
• Interacting with different applications team for configuration change in environment.
• Participate in the RCA (analysis of issue) and implementing configuration changes in the environment.
• For any changes in production environment, doing impact analysis.
• Follow procedures and standards set by the project.
• Keep track of issue/ticket reported on weekly basis.
• Assigning work to the team members.
• Handling KT’s for new joiners, making cut-off plans for them.
• Working closely with leads on future plan.
• Reviewing the support documents

Environment: IBM BPM Server8.0, IBM BAM Server8.0, IBM WebSphere Server8.0, Oracle DB 11g(Home)

O/S: Windows Server 2012, RHEL5

Confidential

Maximo Admin

Responsibilities:

• Understanding the functional and technical requirements.
• Handling the whole production support from offshore.
• Acting as AppServer admin for various requests.
• Directly interacting with L3 team (technical experts at client’s place)
• Interacting with different other application teams.
• Handling production outages.
• Working closely with leads on future plans.
• Reviewing the support documents.
• Providing Maximo access to user’s in Non-Prod environment.
• Implement and track access related changes in Dev/QA/Prod environment.
• Ensuring all the changes move with respective SPIRINT cycle.
• Assisting Business Team in Process improvement and implementation.
• Working in tandem with Application and Business team for requirements of Maximo Application Security.
• Configured Application changes based on request made by application team and future requirements.
• Assisted real time users with their Maximo Application related issues
• Aligned the different Business requirements of Maximo Application Security to meet end user day-to-day activities.
• Assigned work to offshore team to handle Incidents, Work Orders and Defects.
• Providing Maximo access to user’s in Non-Prod environment.
• Help and guide teammates in case they stuck in issue.
• Tracking CRQ/WO/Incidents/Defects so that issues are timely addressed and resolved to user satisfaction.
• Assisting team for atomization to reduce manual work/jobs.
• Assisting end users with their queries/issues related to Maximo Application.

Environment: IBM Maximo7.5, IBM WebSphere6.1, BEA Oracle WebLogic11g, Documentum, Apache WebServer 2.x, TOMCAT 5

OS: RHEL 5, SOLARIS