PROFESSIONAL EXPERIENCE

Microsoft Intune Cloud Architect

Conifdential, Las Colinas, TX

Responsibilities:

• Analyze, develop and communicate key Onboarding process and technology improvement feedback for web - based computing system Onboarding and entire deployment cycle of migrating to Windows 10 utilzing Azure portal with focus on Intune & security
• Proficient in managing users and devices in Intune, deploying Intune clients and setting up mobile device management while managing, creating & testing Intune policies, Autopilot deployment Window Server Configuration and Administration
• Assist clients with configuration of onboarding tools and processes technology to Windows 10 including Hybrid Active Directory Environment - both Azure AD and on-premise AD, Two-Factor Authentication - MFA server/ MFA Azure and 2 factor auth SSO apps along with Company Portal and Microsoft Authentication app
• Assist with customers and partners with configuration of configuring Cloud identity using Azure Active Directory and Office 365.
• Azure AD: Administration of Active Directory including Group Policies
• Experience with email security concepts and technologies (authentication, authorization, encryption, digital signature), SSL, web service proxies, firewalls, multi-protocol gateways and VPN Intune
• Responsible for researching and streamlining automate deployment, provisioning, policy management, app delivery, and updates.

Intune Engineer/Airwatch (Intelligent Hub) Engineer/Wireless Manager

Confidential, Irving, TX

Responsibilities:

• Migrating 10,000+ enterprise users from prem to the cloud/Windows 7 to Windows 10
• Migration consists of utilization of Mobile Device Management programs Airwatch/Intelligent Hub and Microsoft Intune
• Creation and resolution of Remedy tickets and Service Now while meeting SLA standards
• Delivering excellent customer service while configuring, designing and implementing Office 365 and SCCM environments
• Assist users with MAM enrollment (Intune) and without MAM enrollment (Azure)
• Configure of IOS and Android devices from beginning to end of cycle including enrollment of Apple DEP program for new hires and termed staff
• Orders new devices (iPhone, iPad and Android phone) for new hires including replacement of damaged devices and shipping them to remote users
• Delivers final step of onboarding process for new employees with setup of company issued laptops, cellphones (Android, IOS and byod’s) and iPads
• Assist with setting up prem Active Directory to Microsoft Azure Active Directory
• Working knowledge of Exchange Active Sync, Apple DEP program and certificates
• Basic knowledge of Active Directory and networking concepts such as TCP/IP and other networking protocols and services; DNS, WINS, DHCP, Routing and MAC
• Wireless testing of 7-11 stores using Accelerate View, Open Signal and Cradlepoint Netcloud to determine which carrier (AT&T, Verizon, T-Mobile & Sprint) will provide the best internet service to receive daily cash transactions, video surveillance footage, money order transactions, etc.
• After testing is completed involving measurements of dBm, RSSI and other measurements, determine which two carriers are best for that store, confirm the store is running on those carriers and provide full report with recordings from testing to justify outcome

Mobile Device Management Support/Airwatch(Intelligent Hub) Admin.

Confidential, Plano, TX

Responsibilities:

• Obtained USPS (United States Postal Service) Security Clearance to provide mobile device management support to assist with managing over 600,000 mobile devices
• Provides support to end users and Tier II agents on a variety of issues. Identifies, researches, and resolves technical problems using tools such as Airwatch, LMIR, Mobile Manager, MobileIron, AirClic, for adding and removing employee profiles for company devices, contacting phone carriers to report lost/stolen devices, process orders for new employee devices and update information in SQL database for reporting purposes such as billing employees for over usage on international calling and data plans, promotional offers, etc.
• Contributes to ongoing Quality improvement initiatives along with continuous client updates in SQL 2008 for new employees and triage tickets to assigned teams per client using Parature

Patient Contact Representative

Confidential, Dallas, TX

Responsibilities:

• Review AR by payor on a daily basis to ensure reimbursement goals and days in AR are maintained or achieved
• Fully trained with ICD-9 and ICD-10 coding
• Prepare denial and rejection trends reports to supervisor or Manager
• Prepare reports for facility analysis
• Provide feedback to management based on research and calls to payors to establish payor behavior trends.
• Provide weekly feedback on payor/facility adjudication concerns
• Document and ensure each Confidential Special Arrangement is processed correctly and returning the expected results
• Monitor and maintain a high level of productivity and quality of work
• Research and resolve invoices routed to the Specialists Views, including Escalated Views, CE View, Correspondence View, CPE View, Rejection View, etc.
• Prepare appeals relating to past timely filing, medical necessity, underpayment of invoices, and other various denials, in a timely manner, in order to achieve monthly cash goals.
• Produce a minimum of 45 outcomes per day on Medical Collection Views unless otherwise assigned
• Achieve a minimum score of 90% on all QA audits.
• Keep management abreast of both successes and problems as they occur

I.T. Support / Quality Assurance

Confidential, Las Colinas, TX

Responsibilities:

• Provided technical support for Fujitsu regarding technical assistance for equipment used throughout TJ Maxx, Marshalls, Homesense and Homegood stores throughout U.S. and Canada
• Contributes to ongoing Quality improvement initiatives by communicating and assist with evaluation of audit findings and implement appropriate corrective action while measuring progress of individual and team progress to meet quarterly goals
• Assist with developing, recommending and monitoring corrective and preventive actions
• Provides continuous client updates in SQL 2008 for new employees and triage tickets to assigned teams per client using Parature
• Verifies that all equipment is up to date, provides replacement options for equipment, verifies inventory and performs quality check/inspections of devices used
• Troubleshoot support tickets regarding Xbox One, Xbox 360, Games for Windows “Live, Windows gaming, music and video applications
• Utilized Smart Tutor for remote access for Windows phones, 2008 SQL for database management to allow promotional team to utilize database to present promotional offers to Xbox Live users, billing statements, research and development for identifying new target audiences for product introductions such as new games, features and additional features for Xbox Live service, Windows tablets and Nokia Windows phone
• Assisted 1st and 2nd Tier user solutions with documentation of issue, resolutions and document high-level technical problems
• Worked sufficient overtime to help reduce backlog resulting in my department (Xbox Live) was first to reach company and customer goals

I.T. Support

Confidential, Richardson, TX

Responsibilities:

• Utilized Smart Tutor for remote access to resolve issues along with Airwatch and Mobileiron to re-add users
• Ability to troubleshoot and resolve issues for Samsung hardware, software and network related problems over the phone, email or remote access using VPN (virtual private network) only for added security and encryption to protect customer information
• Resolved customer issues from general functions such as transferring photos and contacts, updating software, devices that will not power on, introducing customers to various features of their product and how certain features can be used to their advantage while also scheduling devices for repair
• Proven ability to effectively manage multiple priorities and meet deadlines
• Accepted a promotion from certified Tier I support to Tier II support as a result of hard work and performance levels. Ranked #7 out of 252 agents at time of promotion
• Performed management duties for supervisors such as manage the call center sales floor, take supervisor calls, verified attendance and helped with scheduling

I.T. Support/Inside Sales

Confidential, Dallas, TX

Responsibilities:

• Recently established new sales site record of $16,710.17 in a single transaction
• An Apple expert that identifies consumer needs regarding product usage while providing sales support and maintains weekly sales average of $10,000+ from in-bound calls to address consumer needs
• Performs management duties for supervisors such as managing the call center sales floor