NOC Engineer, technical lead Resume Ventura, CA - Hire IT People

OBJECTIVE

To integrate into a company where I can fully utilize my extensive experience and technical knowledge in Unified Communications. Secure employment within a company that offers growth in a diverse and technical environment.

PROFESSIONAL EXPERIENCE

Confidential, Ventura, CA

NOC Engineer, technical lead

Responsibilities:

Lead tech responsible for overnight technical staff, escalations and interfacing with engineering team.
Support VNOC managed customer endpoints and video infrastructure.
Monitor infrastructure health ad well as managed customer equipment via SNMP - providing end to end proactive VNOC support
Support and troubleshoot customer issues over dedicated video MPLS network.
Endpoint support:: Cisco, Sony, Polycom, Tandberg, and Lifesize
MCU support: Cisco CTMS, Polycom MGC / RMX, Radvision (Scopia), Codian and Tandberg MCU’s
Telepresence support: Cisco Telepresence, Polycom RPX, TPX and OTX systems.
Infrastructure support: ACME SBC, Cisco SBC, Cisco CUCM, CTSMAN, Polycom CMA / DMA, Polycom V2IU (FW traversal) Polycom Path Navigator, Tandberg Border controller (FW traversal) / VCS C / E, Tandberg GW, Radvision GW and GK”s.

Confidential, Camarillo, CA

Engineer, Tech Support / MCU specialist

Responsibilities:

Assist customers with configuration and troubleshooting complex ISDN/IP network, hardware and software issues with Polycom RMX, MGC, Tandberg, Codian MCU’s, Gatekeepers and Gateways as well as Polycom, Picturetel, Tandberg, Sony, Lifestyle, VCON and Cisco Telepresence Rooms.
Experience with server based GK, GW and scheduling applications, such as Polycom Path Navigator, Web Commander, GMS, PCS and Tandberg TMS.
Manufacturer certified Expert in Polycom and Tandberg network systems and endpoints.
Certified Video Engineer
Work closely with Polycom and Tandberg R&D to resolve known and unknown software issues and bugs.
Experienced Field Engineer performing installation support and / or onsite troubleshooting.
Provide OnCall support on weekday evenings to help WireOne customers on a 24/7 basis

Confidential, Camarillo, CA

Level 1 Engineer, Technical Services

Responsibilities:

Troubleshoot/Install/Configure Polycom VC systems for new / existing clients
Work with dedicated AT&T network to install, troubleshoot and certify ISDN lines
Conference Services: setup multi-site bridge calls using Accord MGC 50/100
Reservations / Concierge lead; 300 VC locations domestic and int’l
Assisted in forming and organizing reservations group since April 2000
Provided support for high profile companies such as HQ and Club Corp, providing public room access for ClubCorp clients, internal use and arranged Multi-site calls
Provided testing, certification as well as aided in billing issues/ call detail reports for each club location.