Senior Infrastructure Analyst Resume

SUMMARY

18 Years of IT Industry experience including over 13 Years in SAN, NAS, Backup and Disaster recovery.
Extensive knowledge on implementing Confidential VNX NAS, Block and Unified platform
Hands on experience in implementing business continuity solutions using various migration and replication tools like SnapView Snapshot/Clone, SAN Copy and Snapmirror.
Participates in the design and operational execution of the customer's disaster recovery process and data migration which includes Lun to Lun migration, Symmetrix SRDF and Sancopy
Hands on experience in storage provisioning, LUN creation, Mapping and Masking.
Good knowledge in deploying and zoning of SAN fibre switches such as Brocade and Cisco switches.
Hands on experience on capacity and code upgrade on Confidential Storage and SAN Switches.
Managed Confidential Storage arrays using Confidential SYMCLI and NAVICLI.
Solid experience in identifying and analyzing technical issues and troubleshooting on a SAN fabric
Good knowledge on Windows Server networks, Active Directory and TCP/IP protocols.
Hands on experience in Storage array breakfix, Rack and Stack for Confidential VNX, Unity,Vmax, Data Domain, Recoverpoint, Avamar and Centera.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Senior Infrastructure Analyst

Responsibilities:

Hardware Implementation, Upgrade, & Deployment of Enterprise and Mid-Tier Confidential & Dell Storage subsystems.
Perform requirements gathering with clients/partners, translate those requirements into logical configuration documentation and perform implementations remotely or at client sites.
Install new or rebuild existing hardware, services, settings, directories, storage, etc. in accordance with standards and project requirements using the ESTI infrastructure toolset.
Contribute to and maintain “Best Practice” process and procedures related to the ESTI product set.
Research and recommend innovative and where possible automated approaches to implementation tasks; identify approaches that leverage our resources and provide economies of scale.
Provide technical documentation to clients.
Drives continuous improvement in the Professional Services Implementation Practice
Work with partner teams and professional services teams outside of the core sales teams as-needed.

Confidential

Field Customer Engineer

Responsibilities:

Perform Upgrades, Installs, Moves, Adds, Changes on Network Routers and Switches for Bell and Telus customers.
Hardware Implementation, Break fix, Upgrade, & Deployment of Enterprise and Mid-Tier Confidential & Dell Storage subsystems.
Troubleshooting and repair of hardware and software issues to maintain business continuity
Perform Implementation and Break/fix on Dell Compellent, NAS, SAN and Hitachi Storage System.
Optimizing Hardware Software and Networking Products and configurations as scripted.
General hardware break fix of Servers, Desktops, Laptops, Printers & Retail Point of Sales .

Confidential

Storage Operations Specialist

Responsibilities:

Participates in the design and operational execution of the customer's disaster recovery process
Provides proactive recommendations to the customer for improving their use of storage solutions.
Actively contributes to the configuration, layout and performance tuning of Storage products.
Responsible for performing daily operational tasks and maintaining availability at the customer site(s).
Provisions solutions based on standardized procedures and implement best practice solution.
Performs provisioning and capacity upgrade on Storage Array as well as zoning on the SAN Switches.
Provides Infrastructure Support for SAN Fabric connected devices such as SAN Switches, Storage's and Servers.
In charge in Real-time Monitoring of Storage Infrastructure and Liaise with respective Vendors for break fix

Confidential

Server and Storage Administrator - Team Lead

Responsibilities:

Managed broad range of installation, upgrade, roll-out and troubleshooting projects for Window Based network.
Troubleshoot Network connectivity for Servers & Client on the Corporate Network
Deploy, Implement and Administered Server’s and Mid-Tier Class Storage System.
Implement Multicast cloning and deployment setup of desktop and server image.
Performs Migration from Windows 2000 to Windows 2003 Server.
Managed Active Directory, DNS and DHCP servers.
Managed Active Directory for creation and management of objects, domain users and groups.
Managed permission on shared folders and drive mappings.
Performs Change Control Management, Procedures Patching of Enterprise Servers for Vulnerability Protection.
Performs Documentation of Servers Operational Manuals, Procedures, in Compliance with BS7799 Standards.