SUMMARY OF QUALIFICATIONS

• Proficient with Provisioning/Transport ordering using tools such as; CAFÉ, LENS, CSG, and VFO.
• Proficient Knowledge of Transport network facilities, CFAs, circuit IDs, CLLI codes, etc
• Proficient Knowledge of MS Excel for project coordination/tracking, pivot tables, reporting purposes
• Proficient in Granite/Xng application – 7+ years experience
• Proficient in both Manual & Bulk loading for Granite
• Able to adapt and perform duties under stressful conditions and at a high standard.

PROFESSIONAL EXPERIENCE

Network Planning & Design Engineer, Confidential,MidWest Jun 2012 – Present

• Track & Implement Sales Force Requests
• Granite/XNG Site, Equipment (Container & Shelf), Path, Circuit Builds
• Granite Assignment of Equipment Slot, Port, IP and VLAN s
• CLONES Network Site Verify/Build

CPDO RAN Engineer, Confidential,North East Region Nov 2009 – May 2012

• CFA assignments for designs supporting network growth for GSM, UMTS, ETTC and LTE circuits. Insuring Granite database is populated with required design elements/UDAs
• Created Granite Work Orders and for successful work flow to integration.
• Granite SME support for Ethernet designs; including equipment build, GIGE Bearer, EVC Child/Parent, and Ethernet paths. Insured required UDAs; QOS, VLAN and IP address information updated within the parameters and flow of ETTC designs.
• Perform Granite audits for data integrity cleanup.
• Provided Market & Regional SME Granite User Support.
• Perform manual and bulk data load for equipment, segment, and path designs.
  

Confidential, Jun 2008 – Nov 2009
Engineering Project Specialist/Coordinator

• Cell site Design and ordering of cell site DS1s to support the market build plan, growth, and special projects.
• Proactively monitors and tracks submitted order status to completion and communicates updates to team.
• Maintains and updates the XNG database of circuit inventory and ordering information.
• Experience creating, updating and tracking work orders in XNG
• Responsible for Granite Xng database audit processes and data fill
• Experience with working with a cross-functional group of engineers, analysts and support staff.
• Conducts billing audits against circuit inventory and assist with billing disputes for monthly recurring and non-recurring charges.
• Functions as first line of escalation with LEC/IXC to meet the demands of local market.

Confidential, (Virginia) April 2007 – Jun 2008
Project Coordinator/Provisioner

• Manage new service of microwave/fiber networks that employ licensed microwave systems to aggregate cell site traffic onto fiber systems connected to operators\' switching centers or other POPs.
• Provide Provisioning/Transport Turn-keys functions for wireless carries; such as ASR submission/ordering, excel reporting/tracking, Granite records; building, updating and research.
• Schedule due dates, test and turn-up and installation dates with customers, and vendors of Microwave DS1 facilities
• Perform project scheduling, tracking and reporting
• Ensure timely service
• Maintain internal tracking databases
• Assist with special projects
  

Confidential, (Virginia) March 2006 – April 2007
Wireless Telco Provisioner

• Managing up to 30 orders on a daily basis.
• Communicating with internal and external personnel to assure orders stay within set order intervals.
• Coordinating with vendors to schedule site visits
• Perform Granite/Xng functions; building circuits, path design, circuit research, etc…
• Perform CTS functions as related to all ASR orders
• Work closely with field techs, CO techs, and Local Exchange Carriers to test and accept T1 circuits.
• Experience working with Local Exchange Carriers post FOC
• Familiar with the LEC escalation process

Centrex Project Coordinator

• Manage the implementation of HICAP VOIP and VOIP CENTREX business customers
• Single point of contact to customers,
• Manage integrators and vendors to ensure customer satisfaction
• Develop effective solutions to impact installation process; visit customer sites
• Review/complete site surveys
• Provide technical verification and ensure compatibility.
• Manage and Implement a large number of jobs.
• Ensure timely and satisfactory installations and implementation of telephone and data services

Blue Chip Escalation Coordinator

• Single point of contact to customers for escalations of “Blue Chip Accounts.”
• Provide proactive direct contact, face-to-face care for business customers.
• Participate in resolution of downtime.
• Responsible for revenue protection/churn/account retention and product penetration where appropriate.
• Provided Blue Chip customer’s with RFO (reason for outage) documentation when requested.
• Visit customer sites, review troubles with customer and explain RFO process to customer and provide adequate information to questions that customers may pose in relation to their services.

Operations Supervisor

• Supervised cellular network consisting of 118 cell sites and Mobile Switching Center.
• Provided professional and technical guidance for switch and cellular system engineers.
• Managed yearly budget in excess of $1 million and over $15 million in market assets.
• Developed multiple work-group policies to provide guidance and fairness for network associates.
• Conducted weekly associate meetings to disseminate information and discuss market operation.
• Provided Operations Manager with up to date information on network system performance.

TAC Voice Engineer
Primary Responsibilities included:
- SS7 Administrator
- LNP
- Tier 3 support for our collocated customer

• Assist NOC analyst with interpret Teligent\'s SS7 protocol analyzer messaging
• Provide timely solutions for the correction of switch or network problems to minimize customer outages
• Provide assistance for all upgrading of Teligent\'s SS7 protocol analyzer/equipment
• Act as a liaison with internal organizations and vendors to provide trouble solutions
• Perform related duties as required or assigned by immediate Manager

Confidential, Jan 2000 - Jun 2000
Engineer, Network Operations Center

• Ensure the integrity of network availability through 24 hour monitoring of all network switches, facilities, SS7 network elements, and all other associated equipment and alarm reporting equipment.
• Coordinate restoration activities during major outages including notification of field and management personnel, restoral actions, etc. involving the networks.

Additional duties:
1. Single point of contact for our ("B") co-located switch for trouble repair such as call routing, LNP, and switch facilities.
2. Created training document outline for LNP.
2. Assisted with SS7 Protocol Analyzer Beta test to identify the needs for the company.

Provisioner

• Responsible for submitting ASRs and tracking order status for DS3\'s, DS1\'s, DS0’s and LNP.
• Provided expertise in circuit provisioning activities supporting timely circuit ordering and installation.
• Responsible for file/database maintenance and internal order tracking.
• Escalated as needed with LECs and IXCs to insure that FOC due dates were met.
• Responsible for large projects and coordinated with project managers of both LECs and IXCs to coordinate acceptable due dates.
• Built subscriptions in NPAC, performed audits as needed, coordinated internal cutover process for LNP with translations, switch and the field tech.
• Tested lines after LNP port to insure IXC, local and cell phone calls completed via the new service
• Performed after hours on call for all type II facilities.
• Responsible for opening tickets with ILECs for our type II facilities to our cell site providers and insuring a quick mean time of repair.
• Handle 1st & 2nd level escalation requests to ILECs.

EDUCATIONAL EXPERIENCE
SOA / LNP Training

SS7 Protocol Training

Lockheed Martin / NeuStar NPAC Local Number Portability Training
Bell South CLEC Training
CLONES Training