SUMMARY

• Possess more than 16 years of Networking, Database, Helpdesk, Audio Visual, I.T Hardware & Software support experience.
• Diagnose and troubleshoot complications pertaining to the local/wide area network (LAN/WAN). Strong knowledge of troubleshooting Smart Boards, Microsoft laptops, desktops, MacBook’s and servers in a fast paced environment.
• Work with numerous virus protection software and utility programs, ensuring that company policies and procedures are followed. Exceptional understanding of network topologies to quickly resolve connectivity issues for clients or corporations.

TECHNICAL SKILLS

Software: Exchange Office 365 (admin), Google Admin, BOX (Cloud Storage)

Operating System: Macintosh, MS Windows 95/NT/ 98/2000/2003 server/XP/VISTA/7, 810, Multiseat Server, LINUX, UNIX, MVS

Hardware: Smart Boards, Promethean Boards, Polycom (camera equipment for ZOOM meetings), AMX transmitter/ receivers (Audio visual), EXTRON (Audio Visual), Replace Laptop/PC motherboard & LCD, Cisco 2960, 1548 switches, Cisco/Xirrus access points, MDF/IDF closets, APC UPS battery backup systems, APS Kronos Clocks

Tools: Google Admin Console, Active Directory (AD Manager), PCAnywhere, Remote Desktop, Papercut, Symantec Ghost, Clonezilla, WTS, Bombgar

Networking: LAN/WAN, TCP/IP, Ethernet, Fiber, FTP, DNS, Servers, understanding of OSI Layers, VLAN, IBOSS, GoGuardian, Cisco Prime Wireless Controller, (CUCMA) Cisco Unified Communication Manager, Cisco switch configuration knowledge (network routing protocols)

Databases: Visual Basic 5.0, Borland C & C++, HTML, SQL Server, MS DOS

PROFESSIONAL EXPERIENCE

Confidential

Information Technology Specialist

Responsibilities:

• Responsible for supporting all issues pertaining to Smartboard, Audio Visual, Printers, Copiers, Phones, Wireless, Security Camera, student/staff one to one devices, & access point issues for both Drew Charter campus locations
• Support, maintain and be proactive to prevent all K - 12 one to one student/staff laptop & Chromebook devices from becoming inoperable.
• Utilize IBOSS hardware/software to help with security protocols, by our firewall to stop hackers from penetrating our network, track student browser history, allow sites to be viewed and block students from accessing sites not affiliated with learning.
• As a Google admin, I make sure that all student and staff members have a Drew charter school Google email account and that they are in the correct group. I also suspend/lock student Google accounts & Chromebooks to make sure that only the student assigned to a particular device is accessing that device
• Utilize Active Directory to lock/unlock users from logging on to the Drew Charter domain, reset password for all staff/student profiles and customize profiles to only allow students access to their assigned device
• Confirm and modify port VLANs on Cisco switches using CCNA networking commands to support security cameras, phones, access points
• Configure/setup staff laptops to project image from their laptop to each SMART board and allow all user to take advantage of the touch feature
• Configure Cisco phones with correct phone ext.’s, screen signature names and voice mails
• Diagnose & configure Xirrus/ Cisco access points to guarantee wifi capability to both school campuses K-12.
• Create images for all new laptop models that we receive yearly and ensure that each Google Chrome device is enrolled correctly to be managed by the Drew Technical team

Confidential

Service Lead Technician

Responsibilities:

• Primary Technology Specialist Team Lead that address security vulnerabilities and threats to Principals/Instructors computer systems throughout Atlanta Public Schools (including APS Super Intendent)
• Develop & apply security processes necessary to protect technical, complex, sensitive & classified information on all Atlanta Public School staff computer equipment
• Configure all new devices PC & MAC with the correct image and reimage equipment affected by a virus to prevent equipment from being a safety threat on the APS network
• Assess Network or individual room outages within APS schools to coordinate what need to be done within MDF/IDF networking closets to restore a schools network as quickly as possible
• Install laptop LCD’s, motherboards & any internal laptop/PC component that has malfunctioned to supply instructors with the tools needed to do their jobs
• Diagnose/repair Promethean Boards & projectors to make sure that all boards calibrate with teacher laptops, that each teacher has a working electric pen, that projector bulbs are functioning and that each board is operational at all times throughout APS
• Reconfigure Cisco switches or Xirrus routers that are no longer functioning to give all PCs/laptops in a classroom/office access to the correct network
• Supervise and help all the additional 28 APS Field Techs throughout the year with questions/issues that require assistance to get an open ticket closed out in a timely manner.
• Setup & Support all audio visual equipment for Board Meetings/trainings for events at the Central Office location as well as trainings in APS facilities throughout Atlanta Public Schools
• Install, configure and support all the necessary software needed on all hardware devices for each APS employee at the Central Office to do their jobs