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Network Analyst Resume

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SUMMARY

  • An Information Technology Professional with over 17 years IT experience in diverse technologies with strong leadership and problem solving skills.
  • Skilled in laptop/desktop/server diagnostic, troubleshooting, and repair, which include hardware and software installation.
  • Hard working, self motivated, and the ability to work independently, with the desire to learn and grow with the company

AREAS OF EXPERTISE

  • Virtual Environment
  • Client Relations
  • Change Management
  • ITIL user - Service Now
  • Microsoft DPM
  • SQL Server Management Studio
  • Problem and Incident Management
  • Software/Hardware Installation
  • Leadership and team building
  • Process and Procedure Improvement
  • Help desk/Desktop support
  • Backup Administration

PROFESSIONAL EXPERIENCE

Confidential

Network Analyst

Responsibilities:

  • Provide backup administration support for various backup solutions, such as Barracuda Cloud Control, Datto BDR, Bex, Veeam, Acronis, SPX, iDrive, Carbonite and Backupify
  • Troubleshoots and identifies any backup issues
  • Work with Vendor Support, if needed, to address any backup issues
  • Perform Site and Server Maintenance for all of our clients, which includes manually checking disk space, software versions, network environment, UPS Maintenance, Domain Environment, WSUS patching, ConnectWise Automate patching and Windows updates
  • Monitor for new tickets coming in and address as needed.
  • Provide server support to include patching and software updates
  • Assist helpdesk as needed

Confidential

NOC Analyst

Responsibilities:

  • Delivers superior customer experience by responding to Service Requests according to established service level agreements in a timely, accurate and professional manner.
  • Responsible for communicating with end-users regarding incident updates, phone calls and/or email notification.
  • Follows standard call tracking, special instructions and other documented processes and procedures and logs all work performed in a highly detailed and readily reviewable manner in the incident tracking system.
  • Sets end-user expectation regarding the type and timeliness of service to be provided.
  • Responsible for meeting individual and departmental metric goals with regards to incidents and phone support requests.
  • Assists and/or consults with tiered support escalation members to achieve company defined Service Level Agreements or SLAs.
  • Provide Microsoft Windows operating systems support including training and support requests received for Microsoft Office Suite applications and other enterprise IT and business applications.
  • Provide Windows Server Technologies and Active Directory support.
  • Provide Microsoft Exchange support.
  • Provide Cisco router support.
  • Provide Cisco and Fortinet firewall support.
  • Provide thin client technology support (Citrix and Microsoft Remote Desktop Web Access)
  • Use of network management software (HP SIM, Dell OpenManage, Microsoft System Center, SolarWinds Orion)
  • Provides fundamental information technology/systems support and serves as "front line" response to customers via phone, email, and remote connectivity assistance.
  • Additional responsibilities as assigned.

Confidential

IT Coordination Specialist

Responsibilities:

  • Configuring desktops and laptops for new users
  • Installing software such as VADDS and Papervision
  • Troubleshooting wireless issues
  • Supporting specific software such as VADDS, Papervision and Websuite
  • Setting up user accounts in Active Directory
  • Adding new users to Exchange and configuring email accounts
  • Making coggins cards and new hire ID cards
  • Network troubleshooting and related issues
  • Adding network printers
  • Transferring data from old to new computer
  • Performing helpdesk support as needed

Confidential

Systems Administrator

Responsibilities:

  • Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products
  • Controls user access and passwords
  • Proposes and implements systems enhancements that will improve the reliability and performance of the system
  • Monitors usage and performance
  • Trains personnel on system usage
  • Troubleshoots server, software and hardware issues
  • Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs
  • Researches, evaluates and recommends software and hardware products
  • Provides new hardware specifications to users based on application needs and anticipated growth
  • Other related duties assigned as needed

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