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Senior Technician Resume

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Frisco, TexaS

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SUMMARY

  • Fifteen years’ experience with monitoring, troubleshooting, and implementing network changes.
  • Ten years’ experience managing a team of 6 to 10 NOC technicians in an indirect supervisory role.
  • Five years’ experience in Administering Windows, Linux and Solaris Servers.
  • Three years’ experience developing Java applications and Java servlets.
  • Ability to work with little to no supervision on projects ensuring company requirements have been effectively implemented and is functioning correctly.
  • Strong leadership skills in a team setting working with seasoned technicians and new hires.
  • Solid analytical and hands - on skills to accomplish most network related tasks or functions.
  • Excellent interpersonal skill in working with internal as well as external customers.
  • Extremely adept at working in a fast paced and stress filled operations environment.

TECHNICAL SKILLS

  • Cisco 19xx, 28xx, 29xx, 7xxx, 9k, access points and wireless bridges. Juniper ERX. Lucent CBX, Psax, Stingers, and DSLAMs. Routers, Switches L2 & L3 and ATM.
  • Cisco Nexus, Cisco catos, Cisco Works, VxWorks, HP Openview, NETeXPERT, HP Network Automation, Remedy, Cricket, dig, Nmap, nslookup and Wireshark.
  • Windows, Windows Server, Debian, Ubuntu, Red Hat, Solaris. Virtual Servers: Xen, VirtualBox, VMware. Servers: Squid, Apache, Tom Cat. Linux daemons: DRBD, Heartbeat, Pacemaker, IP Tables. Coding: HTML, Java, Ant, C, C++, MySQL, Perl and Batch/BASH Scripting.
  • TCP/IP, UDP/IP, ATM, Frame-Relay, IEEE, WCTP, TNPP, PPP, VPN, Ethernet, ISDN, T1/DS/OCX, Multilink, bonding, LAGs, HTTP, SMTP, DHCP, DNS/Bind, POP3.

PROFESSIONAL EXPERIENCE

Confidential - Frisco, Texas

Senior Technician

Responsibilities:

  • Managed and trained a team of 14 technicians to perform stable nightly network maintenance per company accepted method of procedures.
  • Trouble shot all network maintenance failures and any outages that maintenance may have caused. Provided configuration solutions on Cisco L2/L3 switches.
  • I authorized network configuration changes to prevent outages or add network improvements for customers.
  • On complex network changes that no solution could be provided or outages were taking place. I worked directly with equipment vendors with trouble shooting of network equipment and gathered log files.
  • Communicated with multiple groups prior to and after network changes to verify no customer outages were present.
  • Worked with vendors and field engineers on upgrading/replacing out dated or failing network equipment.

Senior Technician

Confidential

Responsibilities:

  • Supervised a team of 6 technicians
  • Monitor over 35,000 network elements in 24 X 7 Network Operations Center.
  • Trouble shot end-to-end network issues.
  • Handled chronic network issues dealing with any Confidential store.
  • Administrated Solaris, Red Hat, and Window Servers, which provided in-building coverage for the Confidential cell network, all network monitoring tools, and tools used for connecting to all network equipment.
  • I managed 80 servers that was a mix of Solaris, Linux, and Window Servers. They handled backend processes for updating the billing database every time a customer event takes place.
  • Created bash scripts for parsing log files, archiving log file, to monitoring equipment status.
  • Worked directly with software developers to implement all billing server patches.
  • Deployed web content for the Confidential web sites and crystal reports for management usage.
  • I generated business requirements for internal customers. Then work directly with database developers to provide real time reports to analyze different aspects of the billing database.
  • I provided hardware requirements for backend servers to better support applications.

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