IT Manager/Network and Systems Administrator Resume

SUMMARY

I am looking for a Network/System Administrator position to apply my knowledge and continue my career growth.
Five years of Manager/Supervisor experience.
Self Starter, reliable, creative problem solver, and very hard worker.
Extensive Study/Experience in PC Repair, PC Upgrade, and Schematic reading
Extensive Experience with All Dental/Medical Equipment Repair and Installation.
Experienced Network Installation Technician/Engineer.
Experienced cable technician/troubleshooter with Fiber, Coax, Cat - 5, Cat-6, and Phone.
Experienced network management LAN/WAN, switching and routing protocols, Spiceworks.
Experienced creating detailed network diagrams utilizing Microsoft Visio
Experienced working in a Network Operations Center (NOC) environment.
Experienced troubleshooting/configuring Cisco Routers and Switches.
Experienced managing and installing wireless access points and wireless bridges (Cisco, Netgear, Belkin, Meraki, etc.)
Experienced with HP Open-view, Remote Desktop Protocol, Telnet/SSH, VNC Viewer, LogmeIn, Cisco VPN.
Experienced with Windows Server 2003/2008 managing and maintaining/troubleshooting in a workgroup/domain environment.
Experienced managing and maintaining Exchange 2007 in a domain environment.
Experienced managing and maintaining File Shares/permissions in a domain environment.
Experienced Security Administrator utilizing Dell SonicWall (NSA 220, NSA 110w)
Experienced with cloud utilization for backup.
Experienced managing LAN from remote location via VPN, Team-Viewer, VNCViewer.
Experienced with Symantec Backup Exec, Crash-plan, RAID utilization and configuration.
Experienced with security system integration, IP/Analog camera troubleshooting and setup.
Familiar with Cisco ASA Firewall (ASA 5510)
Proficient in Microsoft XP/Vista/7/8 Operating Systems.
Familiar with Mac operating systems (OSX) and Apple Devices (I-Phones).
Helpdesk and Desktop Support Tier 2 and Tier 3 experienced.
Bilingual: English(Fluent)/Spanish(Fluent)
Typing Skills: 50 wpm
Field Service and Direct Customer Interaction Experienced
Excellent Listening Skills, Responsible, Honest, Fast learner, and Team Player

PROFESSIONAL EXPERIENCE

Confidential

IT Manager/Network and Systems Administrator

Responsibilities:

Responsible for all aspects of the System and Network from Helpdesk, System Administration, Security Administration, Infrastructure Design and Implementation and Network Management.
Daily routine includes but is not limited to verifying backups both local and cloud, monitoring bandwidth and types of traffic, monitoring server performance, monitoring and managing workstations at the Boys and Girls Club, Public Library, Tribal Administration, Accounting Department, Gaming Commission, Housing Department, Wellness Center, Teen Center, Senior Center, Healing Arts, Poeh Museum and Poeh Center, Tribal Realty, Responsible Gaming Department, Learning Center and the Daycare.
The IT Director is the only authoritative figure above the IT Manager besides the Tribal Administration (Governor, Lt. Governor, etc…). The IT Manager is also responsible for upgrading software, application support with numerous different types of software for multiple different purposes.
Responsible for printer management and support for all departments, managing and maintaining all switch and wireless bridges which connect all the point to point locations to a central server location for central management of 300+ workstations/users, recommending upgrades and changes of equipment, inventory control and management of IT equipment, implementing remote management, content filtering of malicious programs and websites inappropriate for all users.
Responsible to all directors of all departments and 17 different entities of the Pueblo Admin and Public Programs.

Confidential

Technical Account Manager

Responsibilities:

The Technical Account Manager (TAM) provides the highest level of technical, proactive, and reactive customer support to HP's Custom Mission Critical Customers.
Responsible for reviewing and resolving open ticket cases based on network alarms received via NMS/GCSS alerts utilizing HP Open-view network management software and Symantec PC-Anywhere; Also managed Level 3 engineering evaluations to closure.
Requires comprehensive knowledge of how data networks operate as well as coordinating with Telecom (Verizon/AT&T/Sprint) carriers to resolve circuit issues via ATM, Frame Relay, Ethernet, and other WAN routing protocols.
Managed and troubleshot Cisco routers and switches on multiple LANs and WANs

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