PROFESSIONAL EXPERIENCE

Confidential

IT Specialist

Responsibilities:

• provide server administration support specializes on Windows platform both for physical (mix hardware environment of Dell/HP/IBM) and virtual environment using the following technologies:
• HyperV and VMWare Administrator
• Build HyperV Host
• Deploy VMs
• VM and Storage migrations
• Disaster Recovery
• Support and administration
• Involved on project testing and evaluation of new technologies:
• Amazon Web Services - Amazon EC2
• MS Azure cloud solutions - IaaS and PaaS
• Twilio - cloud communication platform
• 2SMS - Enterprise SMS solutions for Global enterprise
• Ayehu eyeShare Automation Tool
• Hyperconverge technology assessment and evaluation
• Service Monitoring and automated restart
• Disk space cleanup automation
• Network IP and firewall request
• Server build automation (Windows server)
• Weekly Scheduled SolarWinds infrastructure reboot
• Self Service server reboot request
• Self Service additional. Server resource requests - CPU, Memory, New Disk, Additional Disk Space
• Contractor account cleanup

Confidential

Windows Transition Engineer / Senior Windows Administrator

Responsibilities:

• Working with Design Engineering on the initial service concept ensuring a handover to Transition Engineering
• Working in a cross functional team to develop the service and required deliverables. Uses MS System Orchestrator for workflow designs and Powershell for scripts for automation projects. Provide resolution on management’s request for automation workflows
• Working with various Operations and Customer Solutions teams to train and handover the service such that it can be delivered and supported consistently; provide standard operating procedures
• Helped in Design and Implementation of MS Azure cloud solution, specifically Azure Cloud Isolated Lab and Azure IaaS, that includes Service Creation, Storage Creation, VPN Tunnel Creation, VNET provisioning
• Test existing environment and do test migration for group of server
• Create Technical and Process documentation
• Train he operation group with the new process
• Lead a team to Designed, manages and administers Transition Engineering department’s SharePoint site
• Participate in IT Infrastructure related Kaizen Events

Windows Server Platform Administrator

Confidential

Responsibilities:

• Handles new server build (Windows 2K3, 2008 and 2012)
• OS Configurations, Windows related issues and requests. Hardware (DELL rack and blade servers) and Network Provisioning
• Administers Active Directory and DHCP
• Maintain and Monitors all servers within the Global Data Center
• Communicate and Process hardware replacement with the vendor.
• Administers Citrix 6.5 environment.
• Publishing application, licensing, user access and configurations.
• Troubleshoot and resolves Citrix related issues.
• Manage VMware environment. (VSphere v5.5)
• Creating and administering Windows server built inside VMware.
• Monitors and maintains datastores.
• Configures Data Center, Hosts and Networks.
• Manages tasks, events and host profiles and customize specification Manager,
• Maintains and administers System Center Operations Manager.
• Enrolling managed servers, creating group memberships and management packs, configures monitoring and notifications for any related server and appliances alerts.
• Performs monthly Windows security patch deployment. Generate reports and other software required installations.

Confidential

Windows Systems Engineer

Responsibilities:

• Administers all Windows Server (2003/2008) - this all includes - File server, Application Server, Database Server, Active Directory Domain Controller, SMS/SCCM server and AV servers.
• Building of physical Windows servers (File, Citrix Terminal Servers or Application server) for new requirements on HP Proliant rack hardware.
• Manages and monitors backup using NetBackup including the offsite tape backup process
• Handles Virus Mitigation Project - manages MS upgrades and patches installation, AntiVirus or file definition installation
• Executive Support - handles all IT related issues of Directorial staff which includes, Blackberry support, desktop/laptop PC’s hardware, OS and application issues; as well as home network set-up
• Planning and implementation of IT Projects
• Supervises a group of Desktop Engineers, and Server Support personnels
• Handles escalations of IT related issues and request
• Generate and reports weekly productivity of the entire IT Operations, this includes assessment and providing action items and recommendation
• Provide coaching session and meetings with the support group
• Provide IT support for TI (Philippines)’s president and directoral staff

Confidential

Remote System Administrator / Systems Engineer

Responsibilities:

• Administers and manages the Confidential UK Active Directory
• Handles new user account creation and deletion
• Troubleshoots and resolves IT issues related to user or group account including exchange and network file access issues.
• Handles remote software installs
• Configures Safe Guard Easy accounts for Hard Drive Encryption. This includes account creation and license allocation.
• Administers Network share including creation, deletion, allocation of permission and recovery.
• Starting April 2010 – I became the point of contact of Confidential UK IT Helpdesk and IT Security Lead
• Takes consultation calls related to account and network permissions issues from the first line of support
• Resolves and sometimes escalates Exchange server issues
• Receives escalated issues on client machines and remotely resolves issues like the following:
• Outlook and exchange
• Network connectivity both LAN, wireless and VPN (both mobilis/viatores and Universal Remote Access)
• Applications/software installation and any other related faults and how to’s
• XDA/CPS or Blackberry configuration and troubleshooting Active Sync
• PKI installation and troubleshooting
• Login issues
• Configuration and troubleshooting of RighFax accounts and application
• Performs backups and recovery of files
• Coordinates with Security team for possible virus or any forms of vulnerability.
• Accepts consultation calls for possible wide network issues
• Coordinates to Local IT group for last resort like complete machine build or formatting.