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Telecommunications Specialist Resume

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Denver, ColoradO

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SUMMARY

  • Highly motivated, versatile, and a committed telecommunications technician with more than thirty - two years of experience in electronics and telecommunications design, installation, programming, maintenance, and repair.
  • Exceptional ability to adapt to a changing environment, work demands, and activities.
  • Excellent troubleshooting techniques. Especially skilled at building effective, productive working relationships with clients and staff.
  • Committed to the highest levels of professional and personal excellence.

PROFESSIONAL EXPERIENCE

Confidential, Denver, Colorado

Telecommunications Specialist

Responsibilities:

  • Responsibilities include Bureau Telecom Manager collaborating with Department of the Interior (DOI) and other DOI agencies on federal telecommunications contract and General Service Administration (GSA) telecommunications contract, planning and initiatives
  • Enterprise Voice Team Lead leading team meetings, planning and initiatives; Enterprise Video Conference (VC/VTC) and Audio/Video (AV) Team Lead leading team meetings, planning and initiatives; Enterprise Voice SharePoint Site Administrator;
  • Enterprise Video SharePoint Site Administrator Leading Denver Office Telecommunications Team Meetings, managing workloads and assigning task to team members; Contracting Officers Representative (COR) for Bureau telecommunications equipment, services and maintenance contract purchases;
  • Responsible for Bureau purchases of equipment and services on DOI Networx contract; Responsible for collecting and maintaining Bureau voice inventory of circuits and services; Enterprise Voice Infrastructure Systems Administrator;
  • Enterprise Video Infrastructure Systems Administrator; moves, adds, changes, programming, upgrades, backups and maintenance of Bureau wide Cisco Unified Communications Manager voice over IP (VoIP), Cisco Unity Connection, Cisco Contact Center, Cisco Prime Collaboration Provisioning;
  • Cisco Prime Collaboration Assurance and Serviceability; Intrado Emergency Routing Services; Intrado Emergency Gateways; Cisco Expressway firewall traversal devices; Denver Office Cabling manager;
  • Cisco Jabber, Avaya/NORTEL CS 1000m-Multi Group/Meridian 1/Succession Option 81C, Signaling Server (VoIP), CallPilot, My CallPilot, Desktop Messaging, and additional special application equipment, and circuits. Installation, programming, maintenance, upgrades, backups and remote administration of several Option 11Cs, Norstar systems, BCM systems and related application equipment.
  • Confidential monitoring and CDR reporting with SolarWinds. Cable installation management. Installation, administration backup and maintenance of Polycom DMA 7000, Resource Manager, Access Director, Media Suite, Web Suite, Web Collaboration, RealPresence Desktop client and Mobile application, multipoint control units (MCUs), Gatekeepers, Firewall Traversal Devices, Resource Manager, ISDN Gateways and Codecs.
  • Local Area Network (LAN) installation, administration and maintenance of Cisco Catalyst 9300, 3750, 3750-E PoE switches for the Denver and Washington Offices. Contracting Officer’s Representative (COR) for IT telecom contracts with the Bureau of Reclamation.

Confidential, Colorado

Telecommunications Technician

Responsibilities:

  • Responsibilities include database collection, installation, programming, maintenance, repair, training, and mac work on NORTEL Meridian 1 Option 11C -81C PBX, NORTEL Norstar Key Systems, Lucent Partner Key Systems, AVT Call Express Voicemail, interfaces, and add-on equipment...
  • Assigned to work at The Bureau of Reclamation for installation, programming, and maintenance of NORTEL Meridian-1 Option 81C PBX with fiber optic remote peripheral equipment, 40 Northern Telecom Norstar key systems, 34 StarTalk voicemail systems, and remote administration of Norstar equipment in various locations (fiber optic, digital, and analog circuits), fiber optic backbone, copper backbone, and horizontal cable systems... Previously assignments also include US West Mega-Center, Denver International Airport...
  • Responsibilities include customer relations, adjusting claims according to individual contracts and making judgments, from previous experience, on problem/repair, and pricing of parts and labor.

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