Cisco IPT implementation and Integration Engineer Resume

OBJECTIVE

I have approx. 9+ years of IT experience And have good skills on IP Telephony applications like Cisco Call Manager (7.x, 8.x, 9.x and 10.x), Cisco Unity connections (7.x, 8.x, 9.x and 10.x), UCCX, Cisco Unified Presence Server and H.323, MGCP, Voice Gateways.

PROFESSIONAL EXPERIENCE

Confidential

Cisco IPT implementation and Integration Engineer

Responsibilities:

Implementation and troubleshooting network issues related to Unified Communications for customers.
Implementation and troubleshooting CUCM, Voice Gateways, UCCX, Cisco Unity.
Perform MACD (Moves, Addition, Creation and Deletion) on CUCM, UCCX and Cisco Unity.
Understanding Client’s requirement and providing appropriate IP telephony solution for various projects.
Configuring skills has supervisors or Agents in UCCX and associating to respective teams.
Configuring MAC and Users in Quality Management administrator tool for recording call.
Associating MAC and User device profile in user Application (MonRec, RMCM and Vista Point)
Configuration and troubleshoot of PSTN Gateway, Cisco PGW 2200 and have implemented the NLD - ILD operations across various locations in India .
Configuration of Cisco MGW AS5400XM for the interconnection with different Telco's.
Analyzing VoIP issues using Wire shark tools.
PRI Augmentation and production deployment of Unified Products.
As Tier 1 and Tier 2 support Engineer, interact and resolve all the possible reported issues.
Act as initial level engineering authority to locate and suggest necessary changes in production telephony modules.
To analyze gaps in the production platform and rectify the same within time frame or else escalate to higher level engineering team.
Worked on tickets which meet SLA requirements.

Confidential

Team Member

Responsibilities:

Managing & maintaining Cisco Unified Call Manager 9.x, Cisco Unified Presence 9.x & Unity Connection 9.x).
Understanding for Voice Gateways protocol H.323 and MGCP.
Creating Extension Mobility, Device profile & End user profiles.
Handling IP Telephony basic Issues/Service Calls raised by Customer.
Handling User MACD Unity requests and incidents (Moves, Addition, Creation, Deletion) on CUCM and Unity
Configuring UDP, RDP and End user Profiles for users.
Configuring CSF, JABBER Client, IVR options and voice mail.
Bulk Administration tool BAT for IP Phones, Soft Phones and User Profiles.
Configuring Phone Button Template, Soft Key Template.
Deployment of Cisco IP Phones - Series: 7942;7962;9951;6941 and DX650
Configuring User features Such as Speed dial, Call Forwarding, Call Pickup, Hunt group etc.,

Confidential off·shoreTeam Member

Responsibilities:

Managing & maintaining Cisco Unified Call Manager 10.x and 9.x, Unity Connection 10.x and 9.x and UCCX 10.x and 9.x.
Understanding for Voice Gateways protocol H.323 and MGCP.
Configuration and Installation of Cisco IP Phones.
Configuring skills has supervisors or Agents in UCCX and associating to respective teams.
Configuring MAC and Users in Quality Management administrator tool for recording call.
Associating MAC and User device profile in user Application (MonRec, RMCM and Vista Point)
Creating Extension Mobility, Device profile & End user profiles.
Handling IP Telephony basic Issues/Service Calls raised by Customer.
Handling User MACD Unity requests and incidents (Moves, Addition, Creation, Deletion) on CUCM and Unity
Configuring UDP, RDP and End user Profiles for users.
Configuring CSF, JABBER Client, IVR options and voice mail.
Bulk Administration tool BAT for IP Phones, Soft Phones and User Profiles.
Configuring User features Such as Speed dial, Call Forwarding, Call Pickup, Hunt group etc.,