SUMMARY

• A competent professional with over 9 years of extensive experience in Confidential Cloud, Power BI, Windows server administration, IT Service Management & Operations.

PROFESSIONAL EXPERIENCE

Module Lead - Azure Service Engineer

Confidential

Responsibilities:

• Responsible for providing technical support to end users of Confidential .
• Extensive knowledge on different cloud computing service models such as IaaS, PaaS and SaaS.
• Profound knowledge on compute instances, storage stamps (blobs, queues, tables & files), Web App services, Service bus, Store Simple and VM Availability issues.
• Good understanding on the functionality of Azure backend components such as Fabric, RDFE, ARM, Storage.
• Exposure towards Affinity groups, VM availability Sets, Auto scaling and VM scale sets.
• Expertise in assisting end users with ASM to ARM migration and on-prem to Azure migration.
• Knowledge in resolving VM OS level issues and assist end users to make sure to get their services working and to suggest them with the best possible features that are available within Azure.
• Collaborating with multiple stake holders and internal teams to assist identify end user issues and to provide solutions or workaround to help fix the problem and unblock customers.
• Knowledge on configuring Azure backup vault and recovery services, load balancers, ATM (Azure Traffic Managers), Data Gateway, Azure Site Recovery, VM Scale sets, VNet, NSG (Network Security Groups) and Express route.
• Good working knowledge in troubleshooting SSH issues and assisting customers migrate from Hyper-V to Azure.
• Capturing images, blob snapshots and installing VM agents (windows and Linux).
• Perform storage management Storage explorer (Cloudberry, CloudXplorer etc..).
• Extensive experience with diagnostic tools such as MDM, Kusto, ACIS, MDS, X-dash.
• Gained experience in handling and enhancing customer experience to use Azure and explaining the advantages comparing with the other available Cloud solutions in the market.

Confidential

Module Lead - Azure Service Engineer

Responsibilities:

• Troubleshoot, analyse, monitor and provide operational support to Confidential BI infrastructure.
• Optimize the performance and availability of web, streaming and cloud applications using Gomez synthetic monitors and watch dog probes.
• Extensive experience in developing data visualization reports, dashboards and drill-down chart/reports from various data sources using the BI service.
• Automate refresh of dataset created from an Excel workbook on a local drive or OneDrive using advanced Gateway functions.
• Administer and manage Groups, Content packs and data capacity at tenant level.
• Diagnose problems with Personal Gateways, data refresh, Custom visuals, AS Connector, Data visualisation and sync issues.
• Extensive experience with BI Platform E2E tracing using Sumo Logic, MDM, Kusto & TraceViewer for node diagnostics, analytics and log management.
• Retrieve diagnostic and Windows agent logs from the nodes for debugging the failures. Capture and analyse the process dump for deeper analysis.
• Responsible for deploying the releases into production and lower test Environments.
• Hands-on Experiences on Microsoft SQL Server for performing daily operations.
• Initiate incident communications to the internal and external stake holders in the event of broad outages.
• Participate and involve product teams and partners for deep RCAs, and resolve risks with firm mitigation plans.
• Identify needs for implementing new processes and analyse project trends to improve and optimize existing processes.

Confidential

Module Lead - Azure Service Engineer

Responsibilities:

• Played a key role in the transition and the launch of the first Confidential private cloud solutions that are designed to meet local regulations and security requirements in China.
• Provide technical support to the end user of Azure.
• Responsible for monitoring and maintenance of the cloud infrastructure such as runners, Gomez and AIMS (Automatic incident management system).
• Responsible for deploying latest builds, patches, updates and upgrades to target cloud as part of service improvement and performing Pre-Post condition checks.
• Perform operational actions on back-end information through Azure Customer Information Service (ACIS) for Service limits, constraints, subscription and service management quotas.
• Retrieve diagnostic and Windows agent logs from the nodes for debugging the failures.
• Diagnose and resolve application bottlenecks and ensure that an application's performance, reliability and security are all maintained throughout the life-cycle of the application.
• Extensive working knowledge on Azure core components such as Fabric (FC, UFC), Storage (Queue, blob & tables), RDFE, XLS & MDS.
• Profound knowledge on Deployment tools like CMT, Deployment Engine, FCSetup and Component Builds.
• Participate in defect reviews and resolve risks with firm mitigation plans.

Confidential

System Admin

Responsibilities:

• Providing technical Support for Operating System, RDP, TSM Backup and Network related problems.
• Managing 1200 servers which are Windows 2003 and 2008.
• Ability to use various HP tools like HP ILO (Integrated Lights Out), CIM (Compaq Insight Manager), HP Array Configuration Utility for troubleshooting hardware/server issues.
• Installations, Configurations and Managing of Windows 2003/2008 updating deployment checklist accordingly.
• Providing access to file server and monitoring file servers.
• Managing and Maintaining User accounts, DNS and DHCP servers and Active Directory related issues.
• Ability to use various Participating in Root Cause Analysis (RCA) in order to identify the cause of various critical issues that occurred in the IT infrastructure and identifying various ways and means to prevent such issues recurring.
• Installations, configurations and administering servers with remote Desktop connection (MSTSC) and keeping the Servers secure and up to date by applying latest patches to Operating System and applications.
• Clustering, Load balancing of servers & IIS.
• Installing, configuring and managing Active Directory Services on Windows 2k3/2k8.
• Monitor the backup jobs, drives and devices on Tivoli IBM backup console
• Troubleshooting backup failures wherever required, within the scope of support and to re-run the backup failures after analyzing the reason for failure.
• Attend CAB (Change Advisory Board) meetings in order to discuss the upcoming change requests from several resolver groups and in order to understand the impact and importance of the change to be made and to discuss the possible after effects of the change to be made.