Senior Deployment Consultant Resume

SUMMARY

I am an Information Technology specialist with 8+ years of professional experience split between consulting, network management, and desktop support.

TECHNICAL SKILLS

Ubiquiti UniFi network management software, WAPs, routers
Windows 10 - XP; Windows Server 2003 - 2012
Wrike, Workato, Office 365, Microsoft Office 365-2007, Exchange 2010 and 2003, Active Directory, Go to Assist, Join.Me, Confidential Work Force Central, Microsoft SCCM
Computer Imaging, Group Policy Management, Google Apps Deployment Certification (Apps 100), Google Apps Admin, Built Custom PC & Computer Hardware Knowledge

PROFESSIONAL EXPERIENCE

Confidential

Senior Deployment Consultant

Responsibilities:

Lead customers through deployment of Wrike project management SaaS solution while enabling them in the use, administration, and customization, ensuring self-sufficiency beyond the deployment phase
Conduct use case analysis, process mapping, change management, and training sessions to identify client goals, identify ways to make processes more efficient, and help with successful user adoption
Work with 15-20+ customers at a time while tracking and maintaining accurate client records to meet weekly KPIs and ensure the accuracy and timeliness of deployments
Lead integration deployments setting up integrations/automations between Wrike and different applications with built in connectors and utilizing APIs while teaching customers how to use Workato

Confidential

Implementation Consultant

Responsibilities:

Serve as customers’ primary contact for SaaS implementation and training including coordinating internal and external project resources to maintain project plans/timelines
Integration Specialist - All customers point of contact to integrate, test, and troubleshoot Active Directory environment with our software via VPN, LDAPS or Single Sign On/ADFS (SAML 2.0) with the scope of work and overall implementation timeline
Manage approximately 10-15 site implementations at one time with approximately 90 sites annually
Facilitate requirement gathering discussions by partnering with clients on how best to configure their site and make business process improvement decisions for their policy management
Analyze existing systems, interface requirements, business processes to lead the transition from the customer’s current policy management system to Confidential
Deliver end-user training sessions to drive solution acceptance and increase adoption via web conferencing software and on-site training classes
Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion
Serve as network technician by managing office network and wireless access points

Confidential

Network Technician

Responsibilities:

Provide Network and desktop support for 50+ managed service and hosted service companies
Administer a variety of challenging customer environments through Windows Server, Microsoft Exchange and Active Directory
Manage customers Microsoft Office 365 environment including troubleshooting and migrations
Diagnose hardware, software, and network connectivity issues, including LAN, WAN, and VPN access in Windows environments
Consult customers on best IT practices and general ways to make their job more efficient
Troubleshoot any issues by remote desktop session, phone, and onsite client visits

Confidential

Application Consultant

Responsibilities:

Configure, test, and troubleshoot workforce management software for companies in retail and manufacturing
Lead testing workshops and provide training to the customer support team by creating testing scenarios for solution build
Work closely with customer to identify, improve, and standardize workforce needs for implementations and upgrades
Develop fully automated solution to decrease labor costs and increase ROI
Specialize in timekeeping, schedule forecasting, and labor planning software packages