SUMMARY

• Seasoned leader offering 25+ years of experience driving IT solutions.
• Strategic thinker and inspiring team leader able to bring focus and enthusiasm to new projects, and guide teams to tackle challenges and deliver results in alignment with requirements and standards.
• Adept at outlining requirements and scope, managing budgets and resources, as well as monitoring project progress.
• Proven success in enhancing efficiency and productivity through technical implementations, migrations, upgrades, and development projects.
• Experience in implementing and administering/managing technical solutions in major, large - scale system implementations Communicate cross-functionally and with professionals at all levels.
• Demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting of technical infrastructure.
• Ability to participate in meetings with senior leadership and articulate issues and opportunities.
• Ability to communicate highly complex technical information clearly and articulately for all levels and audiences.
• Possess critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
• Willingness to learn from mistakes and apply constructive feedback to improve performance. Sprint/Agile/SAFe team structure environment.
• Focused on delivering a continuous and exceptional customer experience. ITIL trained.

TECHNICAL SKILLS

Applications: Remedy ARS 19.0.8 Development and Administration, ServiceNow Kingston, ServiceNow Discovery and Mapping, HR Apps, Virtual Agent, London, Madrid, New York, Public Cloud, ServiceNow Portal, Real Estate App, Network CMDB, KPIs, wireframes, ServiceNow Catalog, ServiceNow Development, ServiceNow Analytics, Smart Reporting, Yellow Fin, CMDB 19.0.8, ITSM 19.0.8, BMC Discovery, Smart Reporting Service Mapping 19.0.8, BMC Analytics 7.6.06, BMC Dashboards 7.7.01, AIE 8.1, AI 19.0.8, SLM 19.0.8, 19.0.8, Java SSO Integration, BMC ADDM 11.X, 10.X, 9.x, BMC BladeLogic, Remedy (ARS), BMC Remedy IT Service Management ITSM Suite (IM, PM, AM, CM, SLA, CMDB, SRM), BMC Discovery (ADDM), BMC Client Management 12.x, Flexera, BMC SRM 9.1/x, Remedy Mid-Tier 19.0.8, Remedy Palm, ARWeb (HTML), Tangram Asset Insight (Asset Tracking), newScale Request Center, Right Answers, Solbright Sales, DB Artisan 7.0, Oracle SQL Plus, and Team Track Bug Tracking, Chart Magic, Kinetic Service Request, Crystal Reports (BOXI), Process Owner, JavaScript. BMC Atrium Orchestrator Application Adapter for BMC Remedy AR System.XML, Java, XSLT, Xpath, SOAP, BAO Development studio. Microsoft Office Suite Atrium Pentaho Spoon, MS Project Management, MS SharePoint. Splunk. Big Data, Cloud, AZURE, AWS, Google Cloud

Operating Systems : VCenter VM Environment, Windows 7, Windows 2000, 2003, 2008, 2012, 2016, Apache Tomcat, IIS, Solaris, AIX, RedHat Linux, HP, HP Intelligent Provisioning, HP UX

RDBMS: SQL, MS Access, Oracle 11g, MS SQL 2008, MSSQL 2012, MSSQL 2016, MSSQL 2017, DBArtisan

Internet: HTML, WWW browsers, FTP, TCP-IP, Networking, Java Script 1.8.5, Java 8, Ruby 2.6, XML, JBOSS 10.1.0

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Writing TPLs Technology Pattern Language to enhance discovery data quality
• Develop scripts to build application relationship Application modelling
• Supporting upgrades of BMC ADDM and integrations into BMC Remedy Atrium CMDB
• Designing, supporting and managing interfaces to data fed tools, defining and coordinating Connected Technology attributes and relationships, monitoring data integrity and ensuring alignment with global inventory processes.
• Provide support related to documentations and checklists
• Experienced with BMC ADDM 11.x BMC Atrium Discovery and Dependency Mapping
• End to end implementation of BMC Discovery 11.0
• Experienced in Shell scripting skills, Regular expressions, XML editing
• BMC Remedy 9.1.04 support and administration. Upgrade to version 19.0.8 Chevron

Senior Technical Consultant

Responsibilities:

• Managed CMDB integrations
• Normalization and Reconciliation activity to ensure completeness of data
• End to end implementation BMC Discovery 11.3
• Troubleshooting weekly discovery failures Password issues, WMI failures, connectivity problems
• Extensive working knowledge of multiple technologies and their interfaces and integration
• Built basic and advance queries to customize enhance reporting
• Responsible to design and review the ADDM infrastructure while scope expansion
• Writing TPLs Technology Pattern Language to enhance discovery data quality
• Develop scripts to build application relationship Application modelling
• Supporting upgrades of BMC ADDM and integrations into BMC Remedy Atrium CMDB
• Designing, supporting and managing interfaces to data fed tools, defining and coordinating Connected Technology attributes and relationships, monitoring data integrity and ensuring alignment with global inventory processes.
• Working experience with Data Migration Tool
• Working experience with the Atrium Spoon Tool
• Provide support related to documentations and checklists
• Performing activities and task related to the Remedy Atrium Spoon jobs
• Experienced in Shell scripting skills, Regular expressions, XML editing NGS Indianapolis

Senior BMC Consultant

Responsibilities:

• Architected, installed, configured, developed, administered, and upgraded BMC Remedy environment from 8.x, 9.1.x, 18.0.x versions
• End to end implementation BMC Discovery 11.1.x
• ServiceNow Kingston Discovery (ADDM)
• ServiceNow Kingston, ServiceNow Discovery and Mapping
• HR Apps, Virtual Agent, London, Madrid, New York
• Public Cloud, ServiceNow Portal
• Real Estate App, Network CMDB, KPIs, wireframes, ServiceNow Catalog, ServiceNow Development, ServiceNow
• Promote development works from Dev to Merge Dev to Test to Production environment
• Deploy ServiceNow Portal, Service Catalog, Knowledgebase, Virtual Agent, off-line capability
• Deploy Mid-Servers for multiple ServiceNow instances
• Deploy ServiceNow Analytics, KPIs, reports, dashboard, and setup data mappings and translations through ServiceNow mapping tools. integration with Public Cloud, HR and Real Estate solutions, ITSM, and Network CMDB
• Analytics
• Monitoring on system/application performance in full alignment of SLAs and OLAs
• Manage system administration activities related to development environment
• Strong analytical skills
• Strong written and verbal communication skills
• Demonstrated understanding of Application Infrastructure architecture, including protocols, services, and ports
• Troubleshoot weekly discovery failures Password issues, WMI failures, connectivity problems
• Build basic and advance queries to customize enhance reporting
• Reconciliation activity to ensure completeness of data
• Performed data gathering for scoping engagements
• Packaged coding changes for releases to be migrated between different environments
• Consulted with multiple teams for delivery requirements
• Scoped, architected, installed and configured ADDM/Tideway discovery tool for customer engagements
• Participated in DEV-OPS engagements and support
• Smart Reporting development and administration
• Provided the Operations and Maintenance Team system support as required
• Assisted in defining user requirements within the Remedy ITSM client applications
• Assisted as the Process Owner in creating a High-level Process Model, RACI (Responsible, Accountable, Consulted, Informed) Chart, Policies, Procedures & Forms, and Training related activities as it relates to the CMDB application
• Upgraded BMC ADDM and integrations into BMC Remedy Atrium CMDB
• Assisted in supporting Digital Workplace Advanced (DWPA), Smart IT, MY IT
• Perform activities and task related to the Remedy Atrium Spoon jobs
• Assisted in regular Backup & Restore activities
• Performed standard administration system configuration
• Worked as part of a Team on customer engagements
• Participated in Disaster Recovery planning and exercises.
• Scoped, architected, installed and configured BMC Remedy tool version 9.x for customer engagements
• Used the software development lifecycle to design, build, test, and implement solutions based on customers’ requirements
• Developed custom applications and workflows to support the automation of manual and resource intensive business processes
• Documented coding changes to be used for test and migration plans
• Troubleshooting software bugs using client and server logging
• Wrote TPLs Technology Pattern Language to enhance discovery data quality
• Managed ADDM-CMDB integration
• Performed Business Application Mappings using TPL to create patterns
• Develop scripts to build application relationship Application modelling
• Mentored other team members on ADDM and Business Application Mappings
• Created Best Practices for discovery and Business Application Mapping using BMC's ADDM/Tideway tool set.
• Created custom reports for customer engagements
• Troubleshoot ADDM issues, including discovery and synchronization errors Requirements
• Thorough understanding of VMware ESX/ESXi
• Participated in Sprint/Agile/SAFe team structure

Confidential, Tallahassee, FL

Responsibilities:

• Installed and Configured BMC Remedy 8.1 in a VCenter virtual environment
• BMC Remedy Administrative and Development tasks
• BMC Remedy ARS 8.1 and ITSM 8.1
• BMC SSO 8.1 Implementation
• HR Apps, Virtual Agent, London, Madrid, New York
• Public Cloud, ServiceNow Portal
• Real Estate App, Network CMDB, KPIs, wireframes, ServiceNow Catalog, ServiceNow Development, ServiceNow
• BMC Dashboards 7.6.06 and Analytics 7.7.01 implementation
• BMC ITBM (Demand and Resource) implementation
• CMDB Atrium Core installation and configuration
• ADDM 9.0 installation and configuration

Confidential, Rockville, MD

Responsibilities:

• Installed and Configured BMC Remedy 7.5 / 7.6 in a VCenter virtual environment
• BMC Remedy Administrative and Development tasks
• BMC Remedy ARS 7.5/7.6 and ITSM 7.6
• BMC BladeLogic and BMC SRM Administration
• Developed proposals (scope, schedule and budget)

BMC AO

• Designed workflow as per the requirement of BAO
• Developed the workflows as per requirements and writing the test cases for the same

Confidential, Downers Grove, IL

Responsibilities:

• BMC Remedy Administrative and Development tasks
• BMC Remedy ARS 7.1/7.5/7.6 and ITSM 7.6 upgrade activity as a front-end support to customers
• Resolving issues related to Remedy ARS / ITSM suite of applications

Confidential, Reston, VA

Responsibilities:

• BMC Remedy Administrative and Development tasks (Development and Enhancements)
• BMC Change Management 7.0.3 Administrative and Development tasks
• AR System configuration and performance tuning
• ITSM 7.1 and CMDB 2.0 implementation; development, enhancement and administration including data updates (Incident Management, Problem Management, and Change Management modules).
• BMC Remedy ARS 7.5 and ITSM upgrade activity
• Enterprise change control process compliance using BMC AO
• BMC BladeLogic and BMC SRM Administration
• Remedy centric BOXI reporting and Crystal reporting

Environment: ARS 7.1, ITSM 7.1, Solaris, Oracle, BMC Atrium 2.1

Confidential

Responsibilities:

• BMC Remedy Administrative and Development tasks
• BMC Change Management 7.0.3 Administrative and Development tasks
• Coordinating the activities with the offshore team in India
• AR System configuration and tuning
• ITMS 7.1 and CMDB 2.0 development and administration including data updates

Confidential, Tempe, AZ

Responsibilities:

• Worked on BMC Remedy development and administration within client policies and guidelines
• BMC Remedy Administrative and Development tasks
• AR System configuration and tuning
• ITMS 7.0 and CMDB 2.0 development and administration

Confidential, San Antonio, TX

Responsibilities:

• Performing application configuration, administration and troubleshooting of Remedy Incident Management 7.0 of the Service Desk application
• The backend of the application is built on Oracle 10g on Sybase platform
• Monitoring of the Remedy queue and providing internal customer service
• Assisted with the technical troubleshooting of issues related to the tool and the background workflow
• Providing ITIL process-oriented tool related education to the end users

Environment: ARS 7.0.01, ITSM 7.0, Solaris, Oracle, BMC Atrium 2.0

Confidential, Milwaukee, WI

Responsibilities:

• Installed, configured, and developed Remedy 7.0.1 server and Remedy 7.0.1 mid-tier
• Installed, configured CMDB BMC Atrium 2.0 application
• Installed ITSM 7.0 suite of applications
• Performed sustainment, administration, configuration, and troubleshooting of Remedy ARSERVER and Remedy Application Server
• Customized the application by developing workflow
• Designed, developed, tested and migrated test plans from development to production
• Developed Documentation for the customizations done

Environment: ARS 7.0.01, ITSM 7.0, Remedy ARS 6.0.3, Solaris, Oracle, BMC Atrium 2.0

Confidential

Responsibilities:

• Installed, configured, and developed Remedy 6.3 Server and Remedy 6.3 Mid-tier
• Upgraded existing ARS 4.0 applications to ARS 6.3
• Performed and oversaw sustainment, administration, configuration, and troubleshooting of Remedy ARSERVER and Remedy Application Server
• Performed and oversaw sustainment support of several integrations including PERL scripts
• Performed Remedy ARS and Help Desk Development and Administration
• Sustainment of Kinetic Service Request application
• Developed training and documentation for all the application development and customizations

Environment: ARS 5.0.2, Helpdesk 4.0.3, Solaris, Sybase

Confidential, Boston, MA

Responsibilities:

• BMC Remedy AR System Administering - Part 1 (WBT)
• BMC Remedy AR System Administering - Part 2
• BMC Remedy High-Level CMDB: Administering
• BMC Remedy Service Desk and BMC Remedy Change Management: Administering
• ITIL® Foundations V3 certified
• BMC Certified AR System Developer 9.x or higher
• Working knowledge of Configuration Management Database (CMDB), Smart Reporting and Analytics
• Experience using Agile methodology
• Amazon Web Services Essential Training
• Blockchain: Beyond the Basic
• Google Cloud Platform Essential Training
• Microsoft Azure: Networking Concepts
• Windows Server 2016: Software Defined Networking Deployment
• Project Management 2013 certified.
• ITIL V3 Foundation trained
• Fellowship awarded to represent Northeastern University at the Washington Campus on the Capitol Hill - 1996
• Vice-President Finance, Graduate and Professional Student Association, Northeastern University, 1996-1998