PROFESSIONAL SUMMARY:

• Atlassian Jira Administrator having 6+ years of IT industry experience using JIRA, Confluence, and other Atlassian tools Bamboo, Bitbucket, Fisheye Crucible, Hip chat and slack on different environments.
• Experience with Jira 6.x, 7.x, and 8.x environments, with the ability to create Jira workflow, screen schemes, permissions schemes, and notification schemes.
• Administrated and managed Atlassian tool Suites (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management, etc.).
• Involved in all phases of the software development life cycle (SDLC) in an Agile framework
• Develop metrics, dashboards, reports, and advanced filters to provide end - users.
• Customize Jira workflows, Permission Schemes, Notification Schemes, Screen Schemes.
• Experience integrating JIRA with DevOps CI/CD pipeline.
• Import and Export data from CSV and other tools like Asana, Rally, Request Tracker Bugzilla, Trac to Jira
• Used Groovy scripts using Script Runner on built-in functions for workflows conditions, validators, and Post functions.
• REST API and Webhooks for Integrate with other applications
• Administering and managing the Matermost open-source messaging tool for team’s collaboration, integrating Mattermost with Jira using webhooks and also Jira plugin provided by Mattermost.
• Administering the Slack messaging application and integrate Jira with slack for event notifications on the private channels using Webhooks.
• Integrated Jira with Crowd, SAML single sign-on and Active directory for User management
• Managed Confluence using spaces, pages, and update their permissions.
• Data migration from Server or Datacenter to Atlassian Cloud
• Deployed Jira and Confluence applications on AWS and Azure VM’s
• Managing and support Atlassian applications on different cloud platforms like Azure and AWS
• Confluence implementation and creating new spaces, pages for new users, configuring new Atlassian add-ons
• Customize confluence spaces and pages using different macros, update users' permissions on spaces and pages.

TECHNICAL SKILLS:

Operating Systems: Windows and Linux.

Database: Oracle, Relational DBMS, PL/SQL, PostgreSQL

Scripting Languages: JavaScript, Shell, VB Script, Groovy Script.

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, Washington

JIRA and Confluence System Admin

Responsibilities:

• Implementing Jira and confluence Data Center on Premises environment on Linux
• Administration and management of Atlassian tool suites (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management, etc.).
• Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
• Implement Change, Incident, Problem, Service Request management in JSD
• Customized Jira service desk ITIL workflows like service request, change management, Incident Management
• Perform JIRA administration tasks and Identifies, test, and provides recommendations for using new plugins to meet project requirements.
• Developing custom project processes, workflows and field configurations, screen schemes, permission schemes, and notification schemes within JIRA to accommodate the organization's needs.
• Working on Jira Align with Jira software for the integration and managed user licenses
• Creating filters, managing filters, and sharing filters with Agents and maintain permissions.
• Installed and configured Extension for Jira Service Desk, Refined Theme for JIRA Service Desk, Dynamic Forms for Jira, Golive Test management, Script runner for Jira.
• Interact with teams and Project manager for gathering requirements.
• Confluence Space and Page customization provide user and Documentation.
• Create different kinds of dashboards, metrics for teams, SLA and Queues
• Integrate with internal applications using REST API.
• Creating filters, managing filters, and sharing filters with Agents and maintain permissions.
• SAML single sign-on implementation.
• Create knowledge base articles for service desk users and agents

Environment: Jira, Confluence, Jira Align, Apwide, Elements connect for Jira, Python, JSU, Script runner, GIT, Bitbucket, Jenkins, CICD, DevOps

Confidential, Pittsburgh, Pennsylvania

JIRA and Confluence Cloud admin

Responsibilities:

• Worked on Jira Cloud platform
• Integrated JIRA and Confluence as trusted applications.
• Installed and configured Table filter and charts for Confluence.
• Worked closely with management to implement sweeping changes to their development processes and procedures, customizing JIRA and Confluence to take the forefront of the new systems.
• Built filters, custom dashboards, and reports.
• Created Cloning and copy projects and issues.
• Created Custom workflows, custom screens, and custom fields on Jira.
• Coordinated and respond to support requests.
• Designed and implemented custom workflows, fields, permission schemes, post functions, etc.
• Managed and updated software and licenses.
• Automations using Automation for Jira

Environment: Jira Service Desk Cloud, Automation Lite for Jira, Table filter for Jira, Email this issue for Jira.

Confidential, Bur Ridge, Illinois

JIRA and Confluence System Admin

Responsibilities:

• JIRA Datacenter Administrator handling JIRA, Confluence, and JIRA Software on Linux environment.
• Working on JIRA Agile projects like Creating Scrum/Kanban boards, configured columns, Filters, and Reports for sprints
• Agile Program Management, JIRA-Agile Scrum/Kanban, Bug Cycle management, SDLC designs advice using JIRA.
• Providing ongoing support and configuration for JIRA project, workflows, Screens, fields, permissions, and other Admin tasks
• Performs testing in non-production environments, deployment in Production followed by testing in Production
• Working with DevOps teams and Integrate different Atlassian tools with JIRA for DevOps Pipeline.
• Maintain Documentation about new releases and best practices for both users and team.
• Extensively using Jenkins for continuous integration to set up the nightly builds and for deploying artifacts into corporate archive repository.
• Collaborates with Developers, Testers to gather requirements for new JIRA projects and enhancements
• Provides ideas for using JIRA more efficiently to meet business needs
• Provides formal and informal to new JIRA users
• Setup Dashboards build Filters using JQL and subscribe to receive notifications/Alerts.
• Construct Confluence Spaces, pages, and integrate with JIRA projects.
• Train users on how to create confluence pages using different Macro's
• Install and configure different add-ons like script runner, Teams calendar for Jira.
• Perform JIRA administration tasks and Identifies, tests and provides recommendations for using new plugins to meet project requirements
• Installing and Salesforce connector for Jira for cross team collaborations.
• Weekly maintenance verifies the load balancing, DB, other network-related issues.
• Analyze, review, and document current functionality to determine potential areas of improvement.
• Manage user permissions for tools according to the needs of projects and teams.
• Research and utilize industry-standard methods and techniques.

Environment: JIRA 7.12, Jira Align, Confluence, Microsoft Azure, Ubuntu, GitHub, Jenkins, PostgreSQL, Linux, Slack, SAML (Security assertion markup language), Aha, qTest, Microsoft Office

Confidential, La Vergne, Tennessee

Jira IT Service Desk and Confluence System Administrator

Responsibilities:

• Administer Atlassian instances (i.e., user/project set up, management of notification/permissions schemes, global configurations, workflow changes, and )
• JIRA Service Desk portal customization using the add-ons
• Confluence Space and Page customization provide user and provide Documentation.
• Customized Jira service desk ITIL workflows like service request, change management, Incident Management
• Customize SLA's and Queues based on user requirements.
• Creating filters, managing filters, and sharing filters with Agents and maintain permissions.
• Creating different kinds of dashboards using filters and update permissions.
• Install and configured Power script add-on and automate the conditions and post-functions using SIL Script (Simple Issue language)
• Installed and configured Extension for Jira Service Desk, Refined Theme for JIRA Service Desk, Dynamic Forms for Jira, Issue Templates for JIRA, and Tempo Timesheets.
• Installed and configured Structure add-on to arrange issues of any type from any number of projects in hierarchies of any depth.
• Updated some issues using a script runner for transition or performing a calculation and storing the result in a custom field on the issue.
• Monitor and improve tool performance (i.e., troubleshoot user/system failures, coordinate/test system upgrades)
• Research what's new in the marketplace and recommend add-ons and integrations that can improve administrator/user experiences
• Confluence customization creating new spaces and pages and update the user permissions.
• Install and configure different confluence add-ons like Comala workflow, Table filter, and charts for Confluence
• Participate in requirement gathering efforts with stakeholders for new requests and enhancements.

Environment: JIRA, Confluence, Google Cloud (GCP), Ubuntu, Bamboo, Bitbucket, MYSQL, Linux, Zendesk, HipChat, Slack, Microsoft Office.

Confidential, Cary, NC

Jira and Confluence Administrator

Responsibilities:

• Worked as JIRA and confluence administrator providing access, working assigned tickets, and teaming with project developers to test product requirements/bugs/new improvements.
• JIRA/Confluence tools usage and administration.
• Jira Project and confluence space and pages administration.
• Installed, Configured, Maintained, and Administered the Atlassian suite, which includes JIRA 5.x/6.x, Confluence 4.x/5.x, Crowd 2.x, and Bit-Bucket 3.x/4. x.
• Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
• Coordinated with team leads to determine needs and how best to implement JIRA within the department.
• Worked on JQL (Jira Query Language) filters, Dashboards, Gadgets for users.
• Monitor JIRA logs when performing migrations, troubleshooting user' s/system issues.
• JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes.
• I have installed and managed plugins for Jira in a production environment such as Script Runner, Outlook integration for JIRA, Jira Suite Utilities, and others.
• Installed and configured Portfolio add-on for agile road mapping
• Created and configured new JIRA projects and worked with departments to maintain existing JIRA projects.
• Performed application and system administration tasks, including data backups and scheduled jobs.

Environment: JIRA 7.1, Service Desk, Bitbucket, bamboo, GIT, JQL, SQL, portfolio, Script Runner for Jira, Jenkins, Shell Scripts, Linux, VMware, Zephyr, Crowd 2.x, Confluence 3.0.x.

Confidential

Jira Admin/ Atlassian Tools Admin

Responsibilities:

• Worked as Atlassian Systems Administrator adapting with Jira, Confluence and Jira Agile.
• Created Storyboard & Sprints in Jira, configured Confluence for Project management
• Monitor and support the daily activities of multiple scrum teams to keep processes aligned with Agile manifesto.
• Conduct iteration planning, daily scrums, and retrospective.
• Setup Continuous Integration environment using Jira, Bamboo, Bit bucket and ant script
• Worked on Bamboo- Build triggers and Build dependencies
• Worked on Confluence- Assigned personal user space and assist in using Confluence
• Worked closely with management to implement sweeping changes to their development processes and procedures, customizing JIRA and Confluence to take the forefront of the new systems
• Created Custom workflows, custom screens and custom fields on Jira
• Created events, email notification schemes and assigned project roles on Jira
• Migrated Jira across environments and worked on Jira database dumps
• Worked on generating reports for senior management on Jira.
• Created custom dashboards, advanced filters, and formula-based fields.
• Coordinated efforts between multiple divisions to link/merge disparate systems or programs into JIRA/Confluence to create a more unified system where data could be pulled and reported on from a single central source.
• Acted as POC for all JIRA/Confluence/Agile related questions, problems, and activities.
• Installed and upgraded Jira in Production and test environments.
• I have installed and managed plugins for Jira in the Production and test environment.

Environment: Jira 5.x/6.x, Crowd 2.x, Confluence 3.0.x, GIT, Linux, Shell Scripts, SQL Server, Windows

Confidential

Jira and Confluence Administrator

Responsibilities:

• Atlassian products JIRA Customization with Workflow Schemes, workflows, Permissions, User/Group access controls, Notifications, Screens, Fields, Issue types, various other scheme settings, post functions/validators with workflow transitions.
• Responsible for supporting Engineers with the entire software tool DevOps development and managing all projects for Tools and Infrastructure team
• Prepared projects, dashboards, reports, and questions for all JIRA related services.
• Conducted analysis and evaluation of existing systems to upgrade the latest versions of JIRA.
• Managed Jira users and created workflows, issues types, fields in Production.
• Created JIRA projects, templates, workflows, screens, fields, and other administrative activities
• Responsible for managing, maintaining, and supporting Advanced Engineering Lab
• Installed and tested new versions of the tools and plug-ins to ensure compatibility research and utilize industry-standard methods and techniques.
• Reported performance-related issues to management by analysis and tracking of existing systems.
• Track and manage bugs in software development.
• Upgraded all the plugins and applications (stash, Confluence, JIRA, fisheye) and synced with the old production applications.
• Experienced in performing Atlassian installations and migrations and gained skills to schedule back-ups Integration
• I have documented and reported the statuses of Deployment to Project Team and Management.
• Created user accounts, and technical documents documenting JIRA project configurations provided sessions
• Experience with Script Runner Plugin, built-in listeners, Built Scripts for custom functionalities.

Environment: JIRA, SVN, Jenkins, shell, bash, Confluence, Bamboo, Tomcat, Bitbucket.