PROFESSIONAL SUMMARY:

• Cloud Systems Engineer with over twenty plus years working with Microsoft Systems
• Completion of major projects including designing and implementing entire networks & Website Clouds.
• Administration of major production enterprise environments of up to 20,000 Windows NT4.0 - Server 2016 servers
• Major Proof of Concept deployments of Azure Stack, on-prem Azure Websites (Azure Pack) & Microsoft Service Fabric
• Installation, setup and administration of Virtual Servers/Environments using HyperV MGR/VMM & Azure Pack/Stack
• Microsoft Azure, Azure Websites (AWS), Microsoft Service Fabric & Micro Services Builds / Deployments
• Deployment of HyperV farms & VMs using SCSM/WDS with Grid Manager & Orchestrator
• Hardware/software configuration, deployment & repair of HP, Dell & Unisys servers and storage in five native languages.
• Hardware/software deployment & configuration of enterprise server environments for test, development & Production teams.
• Deployment of all storage equipment including cluster/SAN, NAS, iSCSI configuration with continued administration
• Installation/configuration of network/system health and monitoring software (SolarWinds/SCCM/SCOM).
• Provided plan summaries and spreadsheets for procedure as well as configuration matrix spread sheets for all environments.
• Management experience supervising and up to 20 staff /users.

TECHNICAL SKILLS:

Software: Windows server NT4.0 - 2016 (all distributions), Virtual Server / HyperV, Hybrid Cloud - Azure & AHCS, On-Prem Azure Pack & Azure Stack, Microsoft Service Fabric & Micro Services, Windows 95 - Windows10 (all distributions), Active Directory & AzureAD, DHCP, DNS, SQL Server 2005/2016 (install/config), WDS, Altiris Deployment Solutions, Visual Studio (installation/config), W2K3/2016 clustering/SAN configuration, SCOM, Splunk, AppDynamics, SolarWinds asset/network monitoring tools, DOS, PowerShell (basic), MS Office, Anti-Virus(MS Forefront, Norton, MacAfee and eTrust), Crystal Reports, Remedy, Siebel Reports, Manufacture s Drivers & Firmware, HP iLo, Avocent DSView (KVM over IP), Terminal Services

Hardware: Servers (HP, HP Itanium, Dell, Unisys ES7000), SAN Storage (EMC, 3PAR, HP & Dell) iSCSI Storage (3PAR, EMCHP, Equalogic), clustering (SAN/NAS), Quantum tape libraries (LTO4), fiber switches (Brocade, HP, Cisco), routers/switches Cisco/Catalyst, Dell, Netgear), F5 BigIP load balancers setup/config, cable management, hubs, RAID, Avocent KVM over IP install/config (with DSView web interface), PC s and peripherals, laptops, modems, N.I.C.s, main boards, memory, hard drives, CD/DVD R/RW, floppy drives, power supplies (APC), cables and controllers.

PROFESSIONAL EXPERIENCE:

Azure Stack / Service Fabric Architect

Confidential, WA

Responsibilities:

• Research, plan and execute the build of all on-prem Service Fabric clusters for Confidential POC for Micro Services
• Support all Service Fabric application deployments to troubleshoot any problems that may arise
• Facilitate data migrations from Share Point to Service Fabric keeping all service data current
• Manage servers in all Service Fabric environments to facilitate trouble shooting & problem solving for apps being deployed
• Maintain software levels and perform upgrades on all Service Fabric servers for all software and patching
• Research, plan and execute the build of all on-prem Azure Stack for Confidential POC to migrate from Azure Websites
• Build/deploy subscriptions via the Azure Pack Administrator portal for Confidential customers
• Build/deploy all accounts for Confidential customer in Azure Websites via Azure Pack admin portals
• Build all infrastructure for Azure Website clouds including Controllers, Front End, MGMT, SQL, File & Web Worker VMs
• Deploy all Azure Pack portal builds across all infrastructure for Azure Websites control & administration
• Maintain & support all Azure Websites / Azure Pack functionality in 27 on-prem Website Clouds
• Respond to all trouble tickets in Remedy and resolve customer issues with VMWare & CPS website clouds
• Respond to all trouble tickets and resolve customer issues with Production, Utility & Dev in AWS & HCC website clouds
• Perform on-call duties and respond to off hour issues with all listed above on a bi-monthly rotation
• Manage incidents, update status on all queued items in daily handoffs generated within the team
• Perform all normal systems administration/engineering work on all W2K8 & W2K12 server, VMs in all environments

Azure Architect / System Engineer

Confidential, WA

Responsibilities:

• Build/deploy Azure subscriptions in the administrator portal for Microsoft customer
• Build/deploy accounts for Microsoft customer in Azure Websites via the Azure portals
• Build/deploy storage accounts for Microsoft customer via the Azure portal
• Research, plan and execute VM builds for Microsoft customers, including compute, SQL & Web resources
• Research, plan and execute storage builds for Microsoft customers, including all forms of Azure storage

Azure Build / System Engineer

Confidential

Responsibilities:

• Research, plan and execute the build of all on-prem Azure Stack for Confidential POC to migrate from hardware based DCs
• Research, plan and execute CRM upgrade from including integration with SharePoint Online 2016
• Upgrade OnPrem CRM in preparation for final step to 2016 and migration to Azure
• Procure & configure hardware for Azure Stack POC in preparation for CRM upgrade and migration to Azure
• Download/install/configure Azure Stack Preview 2 to prove viability of hybrid cloud CRM solution for Confidential
• Installation & base configuration of CRM 2013 over Server 2012R2 in preparation of CRM upgrade to 2016
• Migration (copy) of CRM production data from for final configuration of CRM 2013
• Thorough vetting & testing of CRM 2013 to verify system stability before final upgrade to 2016
• Upgrade CRM in preparation for migration to OnPrem Azure Stack instance for POC of hybrid cloud
• Thorough vetting of new Azure Stack/CRM POC in preparation for migration to Azure
• Integration of CRM 2016 with Share Point Online 2016 prior to final Azure migration
• Migration of CRM 2016 OnPrem Azure Stack to Azure Gov. creating a true hybrid cloud environment
• Thorough vetting of new Azure hybrid cloud environment prior to moving of work load & decom of legacy CRM system

Build Lead / Engineer

Confidential, WA

Responsibilities:

• Application ingestion preparations for the CCR-Coke engagement in anticipation for move to Azure
• Research & data collection for CCR-Coke applications prior to the start of application ingestion into ACP & Azure
• Application ingestion preparations for the Freeport McMoRan engagement
• Assisted with initial drafts of application meta-data questionnaires for application ingestion to ACP & Azure
• Conducted interviews with Freeport McMoRan application owners to gather meta-data for ingestion to ACP & Azure
• Entered meta-data & questionnaire information into eMPIR database in order to pull all information together for ingestion

Systems / Deployment Engineer

Confidential, WA

Responsibilities:

• Responsible for all imaging of client servers in all environments, including Managed, Customer, Multi-Tenant & Federal
• Active Directory configuration, adding users, computers, setting / updating GPO in all managed and customer environments
• Server farm platform and domain deployment and support for all platform teams including SPO, Lync & Exchange
• Build infrastructure for internal and customer facing domains including Frontend, Backend, SQL, HyperV Hosts & VMs
• Build all internal infrastructure for WDS & SCOM deployment in Managed & customer domains including Federal (iTar)
• Deploy & configure all WDS VMs for all property teams in both managed & customer domains with ongoing administration
• Manage all imaging SVC account including password updated in all managed & customer domains including Federal (iTar)
• Deploy & configure all DHCP scopes for iLo & production domains for all property teams in managed & customer domains
• ACL validation for new domains in all environment including managed & customer, both Dedicated & Federal (iTar)
• Work with network team to trouble shoot any issues during ACL validation including IP Helper & DHCP configuration
• DC imaging & deployment for new data centers for new customers as well as expansions of current customer capacity
• Validate routes for new customer in all managed & customer facing environments including MGMT, MGD & MGS
• Build and maintain all HyperV hosts & VMs within both production and PPE environments
• Responsible for all server builds/post configs using WDS imaging console via iLo and MS iPak for initial patching
• Perform regular audits, cleanup of hardware assets, software configuration, and other related business based on processes
• Deploy and configure service components including HyperV / VMs, WDS, SCOM, SQL, IIS & Fore Front Antivirus
• Provide Tier 2 support to SharePoint Online including Build, Deployment, Monitoring & Patching Teams
• Manage incidents, update status on all queued items in daily handoffs generated within the team and from without
• Responsible for site availability, outage mitigation and root cause analysis of all incidents within 6 enterprise environments
• Manage escalated incidents from automated monitoring and all other engineering teams within Share Point Online
• Manage server / Farm restoration with root cause analysis as part of problem management and prevention
• Respond to automated monitoring alerts with resolution within all OLA/SLA per SPO process
• Provide weekly/monthly scheduled reports including utilization metrics and service health metrics as directed
• Regularly update TSGs and other operations documents as the process evolves to include new HW/Software and procedures
• File bugs where process is not clear, lies outside scope of work or team directed procedures
• Agile in adoption of new processes, procedures, OLA/SLA or random requests from the team and partners
• Perform password updates within all environments by established process at regular intervals to prevent loss of access

Systems Engineer/DC Engineer

Confidential, WA

Responsibilities:

• Hardware/software platform and domain deployment and support for Research & Response team on Microsoft campus
• Rebuild of infrastructure for internal and customer facing domains from the ground up (hardware, software and domain)
• Installation and setup of all HyperV machines to contain virtual servers and HyperV hosts
• Build and maintain all virtual machines using Microsoft Virtual Server / HyperV in production and PPE environments
• Planned, built and deploy Altiris imaging system with ongoing administration including imaging, post configs and patching
• Responsible for all server builds/post configs using Altiris imaging console via iLo and MS iPak for initial patching
• Designed and implemented new imaging and restoration procedure with ongoing administration
• Provide administration for over 500 Windows 2003/2008 Enterprise production servers with SAN/SCSI attached Storage
• Installation, setup and configuration of SQL 2005/2008 with ongoing server administration
• Perform all server racking, cabling and IP management on the corporate network as well as internal domains
• Installation, setup and configuration of DHCP, DNS for all domains with ongoing administration
• Installation, setup and configuration of server clusters both hardware and software with ongoing administration
• Configuration of all SAN/SCSI attached storage for all SQL, file, image and backup servers as well as team infrastructure
• Configuration of all iLo interfaces for remote access with ongoing administration
• Responsible for monitoring all server backups as well as creating new backup jobs with ongoing administration
• Responsible for the rebuild of backup servers including installation of Backup Exec 11d/12.5 and tape library configuration
• Chronic problem identification and resolution within all environment infrastructures
• Responsible for coordinating with outside operations teams for install/upgrade of power, network and hardware
• Respond to trouble tickets while following all change management procedures to insure 100% uptime

Senior Systems Engineer/DC Manager

Confidential, WA

Responsibilities:

• Hardware/software platform and domain design and deployment for SQL Customer Response on Microsoft campus
• Hardware/software platform and domain design and deployment for SQL Best Practice team on Microsoft campus
• Rebuild of infrastructure and customer domains from the ground up (hardware, software and domain)
• Installation and setup of all HyperV machines to contain virtual servers and HyperV hosts
• Build and maintain all virtual machines using Microsoft Virtual server / HyperV with in production and PPE environments
• Designed and implemented new imaging and restoration procedure with ongoing administration
• Provide administration for over 200 Windows 2003/2008 Enterprise/Data Center servers with SAN/iSCSI Storage
• Installation, setup and configuration of SQL 2005/2008 and Visual Studio on all servers with ongoing administration
• Perform all server racking, cabling and IP management on the corporate network as well as back end vLANs
• Installation, setup and configuration of DHCP, DNS and Active Directory for all domains with ongoing administration
• Installation, setup and configuration of server clusters both hardware and software with ongoing administration
• Configuration of all SAN/iSCSI/NAS storage for all customer engagements as well as team infrastructure
• Setup and configuration of F5 BigIP load balancers for all domains with ongoing administration
• Installation, setup and configuration of network/fiber routers and switches on all networks with ongoing administration
• Perform all server builds for Microsoft SQL Customers in all environments with continued administration
• Management, installation and replacement of all defective hardware including cards, cables, drives and memory
• Monthly security patching, updates for OS and client software including firmware/hardware
• Setup and configure KVM for all servers in multiple environments with remote administration via DSView
• Plan the design, implementation and configuration of new server environments with ongoing administration
• Responsible for monitoring all server backups as well as server imaging process with ongoing administration
• Chronic problem identification and resolution within all environment infrastructures
• Responsible for coordinating with outside operations teams for install/upgrade of power, network and AC
• Responsible for the ordering of hardware/software and tracking of POs during shipping for all incoming assets
• Perform collection/tracking of all current assets as well as assignment of same for customer engagements
• Collect and document all procedures and processes for the continued smooth operation of all environments

Senior Preproduction Systems Admin

Confidential, WA

Responsibilities:

• Hardware platform design and deployment for FlexGo & SoftGrid Terminal Server/Client projects to overseas market
• Provide systems administration for over 800 Windows 2003/2008 Enterprise, XP Pro, Vista, servers and desktops
• Build and maintain all virtual machines using Microsoft Virtual server with in production and PPE environments
• Perform all server racking, cabling and IP management on the corporate network as well as back end vLANs
• Installation, setup and configuration of DHCP, DNS and Active Directory for all Domains with ongoing administration
• Installation, setup and configuration of server clusters both hardware and software with ongoing administration
• Installation, setup and configuration of routers, switches and hubs on all networks with ongoing administration
• Perform all server builds for Development/Test teams in preproduction environments with continued administration
• Management, installation and replacement of all server/PC hardware including cards, cables, drives and memory
• Monthly security patching, updates for OS and client software including firmware/hardware.
• Setup and configure KVM over IP for all servers in multiple environments with remote administration via DSView
• Plan the design, implementation and configuration of new server environments
• Responsible for monitoring all server backups as well as creating new backup jobs with ongoing administration
• Chronic problem identification and resolution within all environment infrastructures
• Responsible for coordinating with outside operations teams for install/upgrade of power, network and hardware
• Responsible for the ordering of hardware/software and tracking of POs during shipping for all incoming assets
• Perform collection/tracking of all current assets as well as assignment of same to team personal
• Collect and document all procedures and processes for the continued smooth operation of all environments

Systems Analyst

Confidential, WA

Responsibilities:

• Provide global tier-5 support for the MSN Narrowband Access Partner Network reflecting alignment with company strategies and objectives. Operations team is 24x7x365 technical, network and customer support
• Serve as Shift Lead, providing mentorship to fellow employees. Results in maintenance of mission-critical initiatives designed to meet and exceed overall subscriber connection success rate (CSR)
• Perform research, analysis and testing on narrowband performance issues and connectivity statistics
• Responsible for nightly progress reports and completion of current network performance situations
• Partner with DBAs to execute SQL queries for narrowband performance and stability over specified times
• Act as a liaison between graveyard staff, other shifts and management to ensure that expectations are being met
• Show ability to mitigate communication differences to a point of agreement and understanding
• Developed documentation matrix for easy to follow processes and procedures
• Windows 2003 server with SQL 7 build and administration

Windows NT 4.0/W2K Administrator

Confidential, CO

Responsibilities:

• Service ticket management to the 95% resolution level
• Remote support of over 3000 Windows NT4.0 and Win2k servers in a global enterprise environment
• Chronic problem identification and resolution
• Escalation management
• Excellent customer support, communication and ownership
• Problem ownership and accountability
• Problem and resolution management, creation of process documentation to streamline day to day operations
• Initiation and management of third-party vendor support requests
• Managing cross competency center communication and problem resolution using service ticket tool
• Shift turnover reporting and management in a global enterprise environment
• Proactive administration