SUMMARY

• 10+ years of experience with DevOps and Atlassian Tools like Jira working with Complex Workflows, and Managing Plugins.
• Experience in Software Development Lifecycle (SDLC), involved in Analysis, Design, Implementation, Testing and Deployment of Object Oriented, Client - Server, Web-Based, Distributed.
• Extensively worked with application infrastructure architects to establish the physical environments to effectively perform the software builds and deployments with an emphasis on quality, integrity, and security
• Agile Program management, Change management, User management JIRA-Agile Scrum/Kanban, Bug Cycle management, SDLC design advice using JIRA.
• Create Customized Dashboards, JQL Filters and shared with teams and used them on gadgets.
• Creating a change requests, work orders and problem tickets using BMC Remedy tool and getting approvals from higher officials.
• Experience on creation of workflows for Service Catalog items in ServiceNow.
• Integrated Jenkins with various DevOps tools such as Nexus, Sonarqube, and Chef etc.
• Experience with Atlassian JIRA installation, administration and maintenance.
• Installed Atlassian Tools (JIRA, Confluence, Service Desk) in Microsoft Windows environments with MS SQL database
• Performed Atlassian Tools (JIRA, Confluence, Service Desk) upgrade in test and production environments by backing up database, home directory and installation directory as well as add-ons.
• Experience with Jira 6.x, 7.x, 8.x environments, with ability to create Jira workflow, screen schemes, permissions schemes and notification schemes.
• Worked with users to fix the internal errors in SVN repositories that halt the migration.
• Administration and management of Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.).
• Manage and Configure Various Atlassian Tools like JIRA, Green Hopper, Confluence, Crowd, Stash, and Fisheye for Agile development in the organization.
• Full understanding of SDLC and RUP, Agile, methodologies and process.
• Experience with Jira bash shell scripting. Tomcat server configuration/tuning and JVM tuning.
• Experience with test tools (TestRail, HPQTP, test automation tools, etc.) and code repository tools.
• Experience handling JIRA Classic, Service Desk, Confluence, Agile, Capture, and Tempo as a user and Administrator.
• Familiarity with JIRA add-ons like Gantt for JIRA, Big Picture, JIRA Agile, Structure, Portfolio, Tempo, Confluence, Zephyr.
• Administrated and managed Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.)
• Experience with using REST services provided by Atlassian.
• Experience with integration of Jira with third-party systems such as Service Now.
• Supports the integration of existing and new applications within the current infrastructure, including but not limited to: Fisheye, Crucible, Crowd, Bamboo, and Stash.
• Part of my Responsibilities was to run the SQL and JQL scripts.
• Worked on Build Automation and Continuous Integration tools like ANT1.8, Maven2.x/3.x, Hudson, Jenkins, Bamboo and Cruise Control.
• Proficient in Python, Perl Scripting, UNIX Shell scripting, Microsoft DOS and Batch Scripting, Ant, Maven and Make Utility for Unix/Windows NT platforms.
• Hands-on experience to SCRUM Agile model, XP Practices like Pair Programming and Test Driven Development (TDD).
• Oversaw and reported on a portfolio of 60+ infrastructure, development, and process improvement projects for multiple ecommerce sites.
• Developed ANT scripts to build and deploy Java web applications and Experience in using frameworks like JUnit for unit testing of the modules, and version control management tools like CVS, Subversion and log4J for logging.
• Having experience on Automation Testing Tools like HP Quick Test Professional (QTP)/UFT.
• Experienced in designing the Automation Framework, creating and executing Automation scripts using QTP/UFT.
• Participated in strategic planning for data center operations, including developing streamlined services and product to lower time to install from days to hours.
• Creating Test Automation scripts, used Selenium, Ruby, and Cucumber.
• Extensive hands on experience in performing Automation Testing, White Box and Black Box testing, Business functionality, and Stress testing.
• Extensively used Jenkins for continuous integration to setup the nightly builds and for deploying artifacts into corporate archive repository.

TECHNICAL SKILLS

Atlassian Tools Atlassian: JIRA and Confluence, Stash, Crowd, Service Desk, Fisheye, Crucible, Bamboo, SVN, GIT, Bitbucket, SDK.

Atlassian products: Connect ALL, Hipcaht, Service Desk, Crowd, Fisheye, Crucible, Bamboo, SVN, and GIT.

Automation Tools: HP QTP, Selenium2.0, TestRail, Selenium web driver, Test NG, chef, puppet, Selenium Web Driver, IDE, RC, Junit, TestNG, JXL, SOAP, RESTFUL.

Job Scheduling Tool: AUTOSYS, Cron.

Tools: Urban Deploy, Toad, Service Now, SonarQube, IBM Rational Portfolio Manager, HP Manager.

Networking Tools: TCP/IP, NIS, NFS, DNS, DHCP, Routers/Switches, Cisco WAN, SMTP, LAN, FTP/TFTP.

Monitoring Tools: Elastic search-Logstash-Kibana (ELK), Graphite and Graphana, Cloud Watch, Cloud-trail.

Languages: C, C++, Java/J2EE, Python.

Build& Environments: Environments Apache Ant, Maven, Gradle, Visual Build, MS Build, Agile, scrum, waterfall.

Database: MySQL, Oracle, SQL Server.

Additional Software: Jenkins/Hudson, Build Forge, Artifactory, Nexus, Cucumber, Xunit, Web Driver.

Data center: Wiring/remodeling, hardware configurations/installation, cat5 wiring.

OS: Windows, UNIX, MAC, MS DOS, Linux, HP-UX, Redhat.

PROFESSIONAL EXPERIENCE

JIRA Engineer

Confidential

Responsibilities:

• Creating complex JIRA workflows including project workflows, custom fields, notification schemes, reports and dashboards in JIRA.
• Migrate and Upgrade Jira from Oracle to PostgreSQL environments.
• Migrate Crowd and all other Atlassian Applications and reconnect them to Crowd using SSO SAML as the authentication system.
• Integrating and Upgrading Jira with other Atlassian Applications.
• Creating conditions, validators, post-functions, Creating Complex screens, Advanced Custom fields, Personalized JQL Filters, Agile-Scrum-Kanban Boards to represent the business process.
• Jira/ Fisheye Crucible/ Crowd/ Jama tools usage and administration.
• Responsible for supporting Project Administration, Agile Board Configuration and User Management. Worked on creating Kanban boards.
• Installed and configured JIRA CLOUD from scratch starting from CORE Project.
• Integrated JIRA with third party add-ons supported by Atlassian.
• Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
• Created a JIRA workflow, apply the condition, validators, and post-function in the transition to represent the business requirement process.
• Ensure JIRA capture add-on and configure JIRA capture tool for exploratory testing, easy creation of issue with browser extension by pre-filling templates.
• Provided technical expertise for JIRA Agile and have created and configured Scrum and Kanban boards.
• Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems
• Worked closely with management to implement sweeping changes to their development processes and procedures, customizing JIRA and Confluence to take the forefront of the new system.
• Migrated JIRA to JIRA, Bugzilla, and Rally
• Ran weekly backups on code Collaborator and JIRA
• Configured JIRA for OUTER CORE applications like MCS, MISP, Agile and GMA, SFDC, Flexera etc project workflows, custom fields, screen schemes, permission scheme and notification schemes.
• Resolved issues as they arise with JIRA Projects and Confluence in coordination with JIRA hosting partner team.
• Created and managed JIRA templates and complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes.
• Creating JIRA and Confluence user guide, admin guide, workflows, screens and other administrative activities.
• Installed Jira Behavior plugin, which simply defines how field behaves with the issue in the project.
• Worked on Add on such as Script Runner, Workflow Extensions, Better Excel plug-in for Jira, Tempo, Jira Capture, Jira Agile, Service desk, Portfolio and Zephyr, QA symphony.
• Worked on JIRA project configuration and customization using Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
• Implemented REST API's in Python using micro-framework like Flask with SQL Alchemy in the backend for management of data center resources on which OpenStack would be deployed.
• Used Python library for interacting with JIRA via REST APIs.
• Installed and set up the crowd for centralized identity management which enables users to login once and give access to numerous applications.
• Connected Fisheye to the mercurial repository on Bitbucket for an overview of source code and also setup Crucible for code review.
• Integrated Fisheye/crucible with JIRA and bamboo for the tracking of the issue and continuous integration.
• Create various dashboards based on the team needs by utilizing the Rest API and Python script.
• Administrated and managed Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.)
• Installed and setup the crowd for centralized identity management which enables users to login once and give access to multiple applications.
• Working with Open Stack tools in the Data Center.
• Assisted with rack design layouts for servers and switches in the data center taking power feeds into consideration.
• Atlassian products JIRA Customization with Workflow Schemes, workflows, Permissions, User/Group access controls, Notifications, Screens, Fields, Issue types, various other scheme settings, post functions/validators with workflow transitions, custom configurations with add-ons/plug-in's and even more customizations with JIRA code and REST API.

Environment: Jira 7.x, 8.x, Confluence, Bamboo, Stash, JAMA, Stash 2.x, Crowd 3.x, 4.x, Confluence 5.0.x, 7.0 GIT, Fisheye, Crucible, Tomcat, Jboss, Bitbucket, Fisheye & Crucible, SVN, Ant, Maven, bash, UNIX, Nexus, Jenkins, shell.

Atlassian JIRA Admin

Confidential, New Haven, CT

Responsibilities:

• Responsible for creating complex JIRA workflows, conditions and setting up and maintaining JIRA, using Advanced scripts (Groovy & Javascript) to extend workflow capabilities both front-end and back-end, for large enterprise JIRA environments.
• JIRA implementation consultant, As ELT, implemented the Jira - Confluence software tool that meets the needs of the Agile development/ Scrum teams, so that they can work more efficiently and report or project-wide stats.
• Bulk imports from external source (Trello, Asana) to JIRA - linking Tasks to Epics and creating Task and sub-tasks.
• Supporting complex Atlassian environments and am involved with integrating Atlassian tools with other inner and outer frameworks.
• Setup configuration for Jira projects, built custom workflows, created additional screens, created new custom fields, created/modified permission schemes to meet the security policy and other administrative tasks such as creation/modifying notifications schemes, roles.
• Customized tool development (with JIRA REST API) of features which doesn’t accompany the base JIRA version (such as moving all issues from one Issue type of source project to same/different issue type of target project, back-filling some targeted JIRA issues with missing data, adding/removing JIRA users to targeted JIRA groups and so forth.
• Setup user, role and group level permissions to restrict access to content and actions at any level of your project.
• Performance tuning on JIRA by deleting inactive workflows, screens, field configuration not associated with any project. Utilized the ScriptRunner add-on to implement a script which changed the assignee of an issue based on the value of a custom field for a client's cloud-based installation of JIRA.
• Assisted with integrations between the Atlassian tools such as crucible, Fisheye and External systems such as CSP (Customer service portal) systems at Broadcom Limited.
• Created and modified JIRA workflows including project workflows, field configurations, notification schemes, etc. in JIRA.
• Integrating Jira with Stash/Crowd/Hipchat/Bitbucket Server.
• Worked on custom JQL filters, Dashboards, Gadgets. Used Crowd for Single Sign On (SSO).
• Assessed organizational structures within portfolio tool. Making recommendations for modifications; implement approved changes, creating plan for projects with Portfolio plugin.
• Creating plan for projects with Portfolio Add-On.
• Assisted portfolio management in defining portfolio/project scope, resource demand, benefits and risks during the discovery phase; spearheaded discovery efforts.
• Created and maintained extensive reports using EazyBI, advanced macros and dashboard gadgets.
• Extensive experience in setting up baselines, branching, merging, periodic backups of the source code and automation processes using Python, Shell and Perl scripts.
• Configured JIRA Agile boards (Scrum and Kanban) Board Setting, Columns add columns, Swim lanes & Quick Filters.
• Installed and managed plugins for Jira in production environment such as JEMH, Script Runner, Outlook integration for JIRA, JQL Tricks, CCC Last Comment, REST API Browser, Jira Suite Utilities and other.
• Evaluated and selected/deployed ALM tools for the various supported tool chains, including JIRA, Bit bucket, and Confluence.
• Test automation environment (ALM, Quick Test Pro and Load Runner) Installation, Testing and Support.
• Manage and maintain all daily operations in the Data Center.
• Experience with server automation and SCM tools.
• Responsible for creating and maintaining automation acceptance test suite using Selenium, Ruby and Cucumber framework.

Environment: Jira 6.x, 7.x, Linux, J2EE, iLog JRules, PERL, Groovy, Shell Scripts, ANT, Portfolio Management, Maven, Stash 2.x, Crowd 2.x, Confluence,5.0, 6.x GIT, UNIX, SQL Server, Windows/NT.