SUMMARY

• I am a technical professional with extensive Management experience. I have a broad technical background that I use to complement my Management style and skills.
• My career began as an electronics/electrical - mechanical technician and I studied Electrical Engineering in college before switching over to a career in the IT field.
• Since then I’ve pursued various industry certifications to improve my knowledge and skill-set that allowed my career advancement.
• I purposely moved into Management to have the ability to lead others and have more ownership to help guide the direction and the fulfillment of the company goals.
• I enjoy having the responsibility in ownership of systems, maintaining their performance and reliability, the issues and the resolutions, and the PPT (people, processes, and technology).
• 15+ years’ experience as an IT Engineer/Administrator
• Microsoft Systems Engineer, Network Engineer, Security Engineer, Virtualization Engineer, Telecom Administrator
• Most of those years in IT Management, and I remain hands-on capable in the technology
• Multiple years’ experience Managing Data Center Operations - Internal, Co-Lo, and Out-Sourced
• Excellent customer service experience and demeanor with vendors and customers (internal and external), and account management
• Communicate well with all levels of employees from C level executives to Management, Administrative and clerical employees
• Corporate IT and End User Compute systems management
• Continuous System upgrades for all Infrastructure and IT management systems
• Managed Microsoft Enterprise Agreements licensing and renewals for efficiency and money savings
• Designed the AD and migrated 85+sites (throughout the US) to a single AD domain (over 5000 users) included migrating multiple email systems to a single system, and replaced the switched LAN infrastructure
• Managed teams providing application support for internal and external customer facing applications and platforms
• Designed, built, and managed a 120+ physical server Data Center interfacing with hundreds of servers in the enterprise
• Designed and lead the plan to move all technical operations from old facility to new Data Center
• Trained personnel how to properly rack and install servers and other equipment including labeling and documentation updates
• Managed the IT Operations of multiple outsourced Data Centers
• Combined company IT operations through mergers at various companies
• Developed Disaster Recovery plans and designed off-site DR sites
• Implemented monitoring system including SolarWinds Orion network management system in multiple companies
• Designed, upgraded, and migrated Microsoft Active Directory domains on small and large scales
• Engineered, managed and supported server consolidation projects with VMware ESXi
• Developed a Change Control process and managed the weekly CAB meetings
• Designed, developed, implemented, documented, and supported numerous infrastructure upgrade projects
• Managed, upgraded, and implemented Telephony systems including large corporate solutions from Nortel, Cisco and Avaya (VoIP and digital), branch solutions from many vendors
• Document and maintain controls for SOX audits, HIPAA compliance, FFIEC and PCI audits - initial and subsequent audits
• I have managed Help Desk teams, Application Support teams, IT Operations teams, ITIL Service Management teams, System Administrators and Infrastructure Engineering teams with various team sizes and physical locations

PROFESSIONAL EXPERIENCE

Confidential

Data Center Manager

Responsibilities:

• Run the daily operations of the Confidential data centers and standardize processes
• Plan the operations of a DR datacenter move from an on-premises to a Co-Lo

Confidential

Director, IT Service Management and Service Desk

Responsibilities:

• Responsible for the IT Service Management Team, System Operations (Sys Ops) and DCO (NOC)
• Originally hired as Director of Systems Operations leading the Data Center Operations and Application Support teams, and a re-org created a new IT Service Management team I was asked to lead
• The Sys Ops team was a combination of Application and Infrastructure support to ensure End User Delivery of critical Apps
• The DCO team monitored the core Infrastructure, resolved issues appropriately, and escalated as needed
• IT Service Management - Incident Mgmt, Change Mgmt, Request Mgmt, Problem Mgmt, Enterprise Reporting Metrics, IT Operations. Interfaced with all IT and Development teams, Product Owners, and End User Production teams to ensure an optimized delivery of production based critical applications.
• Combined multiple ticketing systems into a single system resulting from company mergers
• Worked with Engineering and Security teams to merge and optimize the AD architecture created from company mergers
• Worked with a matrixed SCRUM team to define and design plans to move enterprise applications to AWS and Azure

Confidential

IT Manager/Infrastructure Engineer

Responsibilities:

• Responsible for all Corporate IT Technical Operations needed to run the company including continuous upgrade/update
• Managed hands-on the End User Compute systems
• In addition to managing a small support team, I was also the principal Engineer/Administrator for the Servers (physical and virtual), Storage (SAN), and Network systems including the wired and wireless infrastructure and managing the firewalls and IDS/IPS security systems for the local and remote office and the Azure environment
• Implemented Solarwinds as an application and system monitoring system
• Implemented a patch management system using Microsoft WSUS for Infrastructure and workstation Security and vulnerability
• Merged all IT Systems and services when the two companies merged including AD, Office 365, SharePoint, OneDrive, VOIP phone system, and collaboration tools including WebEx and GoToMeeting, and created unified IT policies and procedures
• Managed the licensing programs for several IT systems including Microsoft, VMWare, telephony system, and collaboration systems including WebEx and GoToMeeting
• Responsible for the Building operations including the fire and alarm systems, and multiple Audio/Visual rooms and systems.
• Develop, implement, and maintain policies and procedures for Corporate Security, IT Inventory Control, usage policies, and general IT Operations.
• Manage the Azure, Azure AD, Office365, Okta, and various other Cloud-based applications and infrastructures

Confidential

Manager, Windows and Virtualization Technologies

Responsibilities:

• Manage the Windows Infrastructure team consisting of Operations Administrators, Infrastructure Engineering team, and Security Operations providing hosted application support. Also manage the Virtualization team hosting over 2200 Windows and Unix VM’s in a Hosting Environment. Hosted in a Co-Lo facility
• Security team utilized Splunk and Nessus for SIEM operations detection and vulnerability management and remediation
• Responsible for Microsoft EA and SPLA licensing, and VMWare licensing programs
• Manage team locally and remote team in India - 12 direct reports

Confidential

Data Center Manager

Responsibilities:

• Manage the operations for all Data Centers (internal and Co-Lo) including technical operations, physical operations, and contract ownership
• Manage the Infrastructure support team including servers and network teams, and the Corp IT Services support team (End User Services) - 12 direct reports
• Responsible for managing licensing and support contracts including Microsoft, VMware, Storage and Compute environments
• Managing projects and departmental budgeting
• My teams provided application support for the platform

Confidential

Manager, Technical Services

Responsibilities:

• Manage a matrix-type IT Infrastructure Support team including Windows and Linux Administrators, Network Engineers, DBA’s, and Mainframe Operators supporting Production Data Center operations
• Managed 2nd and 3rd shift operations including overnight on-call Manager on Duty
• Served as Change Control Manager as most changes occur overnight

Confidential

Director, IT Infrastructure

Responsibilities:

• Director of IT Infrastructure and IT support teams for a global company with 20 offices in 13 countries on 6 continents
• 29 direct reports of IT Managers and system administration staff worldwide including the Corporate HQ
• Responsible for Corporate IT End User systems and services
• Managing multiple Data Centers/Server rooms, over 500 servers, and 2500 workstations
• Responsible for CapEx and OpEx budgets for all (20) sites (IT Expenses)
• Managed the Change Management process for the Corporate IT environment