SUMMARY

• 7 years of experience in design, implementation and configuration of Office 365, MS Exchange Server, Windows Intune, Lync, Skype for Business, System Center, VMware ESX/ESXi, Hyper - V, Windows Server, Active Directory and Networking.
• Working experience with various servers and have vast knowledge in Windows, MAC, Linux and UNIX Operating Systems.
• Working knowledge of Microsoft Exchange Server s 2003/2010/2013 Hybrid, Outlook, Outlook Web Access (OWA) / Web Mail, Active Sync, email queue and Exchange Push Mail for mobile devices.
• Experience with administrative role in creating, monitoring and managing user accounts and monitoring Service health in Office 365.
• Experience in setting up mobile device policy and deploying to mobile device connection in integration with Windows Intune.
• Strong Administrative skill set for Active Directory within Windows Servers creating and maintaining user accounts, managing group policies, DNS, etc.
• Experience in Intune and SCCM.
• Well versed in Cloud Based Management Solution, Windows Intune and Mobile Device Management(MDM)
• Knowledge of Active Directory Group policy, OU structure, and domain and forest trust.
• Managed Hybrid mode of Intune for single pane of glass.
• Experience in migration of MDM Authority from SCCM to Intune for better usage and interface.
• Worked on L2 and L3 support for O365 Hybrid environment, including support for Single Sign on using Site minder, Azure AD Connect tool, SharePoint, Skype for Business and on-premises Exchange.
• Expert in Microsoft Exchange technologies Exchange 2003, 2007, 2010, 2013, as well as Office 365 and Microsoft Lync 2010 and 2013.
• Worked on Power BI Pro and Power BI Desktop support and have experience on SQL BI.
• Worked on DHCP and DNS administration and troubleshooting the related issues.
• Group Policy implementation, roll-out and troubleshooting.
• Skilled at the installation and configuration of hardware and software components of networking environments.
• Proficient in message tracking and troubleshooting to resolve mail delivery issues.
• Engaged and hoisted the Domain functional level from windows server 2012 R2.
• Good experience in networking technologies and have working knowledge on Open Systems Interconnection (OSI) networking models.
• Experience working with and configuring ISA servers.
• Have knowledge on Microsoft Identity Manager (MIM) and Forefront Identity Manager (FIM).
• Excellent understanding of Created Product Backlog, Sprint Backlog and managed User stories.
• Participated daily stand-up meetings.
• 24X7 Admin support.

TECHNICAL SKILLS

Office 365: Exchange, Outlook, Lync/Skype for Business, SharePoint, Yammer, Azure AD, On Drive and Active Directory.

Operating Systems: Windows XP, Windows 7, Windows 8, Windows 10, Microsoft Server 2008, Microsoft Server 2012 r2, Unix and Linux.

Virtualization tools: VMWare, Hyper-V

Networking: service control layer (TCP/IP), application layer (DNS/WINS, SMTP), and Management layer (DHCP) and LAN/WAN/WLAN concepts

Cloud: AWS, Microsoft Azure, Office 365

Admin Management: Group policies, Active Directory (AD), Active Directory Federation Services (ADFS), Microsoft Exchange servers and Microsoft Windows servers.

PROFESSIONAL EXPERIENCE

Confidential

Intune/Exchange Admin

Responsibilities:

• Migration support and Technical resource for migration designs and strategy of Exchange 2010 to Office 365/ SKYPE for Business for four different enterprise environments. Execution of mail, AD accounts and computers migrations for enterprise environments (8000+).
• Worked on SCCM Application and Patch deployments using MDOP and MDT
• Extensively worked on enterprise SCCM and security management of EUC
• Key member of the team that oversaw with the migration from Active Directory Federated Services.
• Collaborated with partners such asPeoplefluent,LiveTV, and Microsoft Office 365 to support Active Directory Federated Services (ADFS) 2.0 and Active Directory Sync
• Coordinating with L3 team, internal and external customers, vendors & other support team to solve the problem as soon as possible. Active Directory Engineer/Enterprise Administrator for large multi-national corporation.
• Responsible for resolving day to day hardware and software issues including desktop and network administration.
• Worked on Active Directory and related issues and responsible for group policies, permissions and account provisions.
• Deploying of Windows 10 in batch mode through MDT and SCCM
• Implement group policies and device policies in SCCM to sync with Intune.
• Managed around 8.9k devices through Hybrid Intune model.
• Implemented configuration profiles and policies for BYOD Devices.
• Was successful in making users to access the MS Exchange on their personal devices.
• Supported production mode, documented and helped users to make sure everyone could access organizational managed apps on their personal devices.
• Operated in Hybrid environment and also worked with SCCM like installing SCCM Client on new mechines, pushing patches, upgrades, etc.
• Successfully migrated the MDM authority from Hybrid SCCM to Intune Standalone.
• Configured Microsoft Surface Hubs, deployed images, homepages and designed it according to the organizational requirement.
• Configured compliance and configuration policies for Company managed iPads.
• Configured around 1500 iPads through DEP and was admin in managing apps and pushing it to devices via VPP
• Designed look and feel of iPads for user’s comforts and designed it according to the management requirement and satisfying security requirements.
• Always available for user specific issues and helping organization to manage their BYOD better
• Implemented SCEP and Trusted certificates in Intune and pushed to devices and groups.

Environment: IDFix, Remote Connectivity Analyzer, ADConnect, PowerShell scripts, Exchange online, single sign on, Azure AD sync, Lync 2015,Office365pro plus.

Confidential, Houston, TX

Office 365 Administrator/MS Exchange Server Admin

Responsibilities:

• Hands on experience with Office Pro Plus 365 portal, created/deleted users, white listed email addresses, delegated permissions, configured email client with office 365 email address, configured mobile phones with email clients, shared calendars and troubleshoot issues related to sharing, experience with Office 365 Pro Plus troubleshooting issues.
• Experience with Exchange online and Skype for Business Online.
• Used Exchange Server Profile Analyzer to understand the current environment.
• Planned, developed, installed, configured, supported and optimized a mobile infrastructure.
• Reduced risk through the development and implementation of MDM polices- including security and reporting, while keeping incidents below the required 5 percent threshold.
• Managed and configured Microsoft’s Office 365 Azure active directory so that it was properly synchronized with the on premise Active Directory environment.
• Excellent knowledge of Administrator Exchange environment.
• Creating and deploying of Operating System template images using VMware Infrastructure client.
• Creating of standard Virtual Machines and templates for VMware ESX, VMs, and Cloning.
• Creating snapshots, P2V Migration, Configuring Data stores in case of space constraints.
• Performance monitoring on the overall utilization of the cluster. Experience in implementation of Office Enterprise 365 E1, E3, E4 and E5.
• Hands on experience installing, configuring, troubleshooting ESXi
• Experience in reporting software and hardware inventories, install desktop applications and manage firewall settings
• Implemented various Backup & Restore mechanisms using PowerShell and STSADM command utility.
• Hands on experience PowerShell scripting to migrate existing data for new 3rd party tool.
• Knowledge in designing and implementing of Active Directory and Network Fundamentals Protocols such as TCP/IP, DNS and Group Policy.
• Pinpoint and diagnose directory problems using in-depth troubleshooting diagnostics available to domain administrators.
• Respond to AD DS data calls from auditors.
• Administered user and group accounts. This includes user password resets, user creation and deactivation, user and group recovery from accidental deletion, user group creation, and membership management. resources and accelerating work efficiency.
• Ability to move mailboxes between Air watch on cloud to Air watch on premise.

Environment: Exchange server 2010, Office 365, Windows Server 2008 R2 /2012 R2, Microsoft Exchange server 2007/2010/2013 Hybrid, Azure Directory, Active Directory, Lync 2010/2013, Skype for Business, DNS, outlook, Air watch, P2V migration, IMAP, VMware, Powershell scripts.

Confidential, Denver, CO

Office 365 Administrator/MS Exchange Server Admin

Responsibilities:

• Worked closely with the Office 365 migration team during large client migrations to assist and provide support
• Planned, designed and implemented Exchange 2013.
• Responsible for the successful migration of the Microsoft Exchange 2010 environment to an Exchange 2013 scenario, provided support and administration and complete documentation.
• Decommissioned the Exchange 2007 servers after the Migration was completed.
• Perform MS Exchange system administration activities involving install, update, configure and maintain servers
• Installed and the managed the active directory, Created the GPO's based on the requirements and placed them as an OU.
• Closely Interacting with Network Operations team for resolving Site to Site Connectivity Issues.
• Monitor the Site status across the hierarchy for site status updates and make sure all components are running without errors.
• Mobile Device Management - In Integration with Windows Intune.
• Setting up Mobile Device Policy and Deploying to Mobile Device Collection.
• Deploying Company Portal Apps and Store Apps to Mobile Devices.
• Asset Inventory for Both Intranet PC's as well as Mobile Devices.

Environment: Office 365, IMAP, P2V Migration, VMware, Windows 2008/2012 server, Microsoft Exchange server 2007/2010/2013 Hybrid, Active Directory, DNS, Outlook Anywhere, Lync 2010/2013 and Skype for Business, Web Application Proxy.

Confidential, Miami Lakes, FL

Office 365/Exchange Administrator

Responsibilities:

• Provided Tier 4 level, engineering support throughout the enterprise environment.
• Setup and maintained Microsoft Office 365 (SharePoint Online, Exchange Online).
• Administration, Maintenance and Management of Mailboxes and Troubleshooting Exchange Components (Exchange Database, Outlook Web Access, Offline Address List, Mail Flow, Public Folders, Free/Busy Information.
• Utilized ActiveSync for configuration of mobile messaging services.
• Delivered assistance to the level 1 and level 2 help desk techs when trouble tickets are escalated to Tier 3 and Tier 4 which included hardware software break fix, in depth research to resolve issues, upgrading servers.
• Worked on and managed Operating System upgrades within the environment from Windows Server 2008 to Windows Server 2012.
• Provided Active Directory Management and Support.
• Managed and monitored all email platforms and interconnections.
• Installed, configured, updated, and patched exchange and lync servers within the environment.
• Assisted in Configuring server roles, recipients, groups and mailboxes.
• Establish high availability using techniques such as continuous replication, recovery storage groups, network load balancing, single copy clustering, and similar techniques.
• Manage clustered servers, user accounts, storage groups, and setup policies.

Environment: Exchange server 2010, Office 365, Windows Server 2008 R2 /2012 R2, Microsoft Exchange server 2007/2010/2013 Hybrid, DNS, Azure Directory, Active Directory, Skype for Business, ActiveSync

Confidential

Exchange Server Admin

Responsibilities:

• Architected and deployed the technology infrastructure within the environment, including Microsoft Exchange Servers, and Windows Servers Performed mid-migration and post-migration support to the enterprise.
• Used Exchange Server Profile Analyzer to understand the current environment.
• Conducted gap analysis and generated business proposals.
• Analyzed and resolved technical issues relating to system architecture.
• Utilized Exchange Calculator Sheet for Mailbox Sizing.
• Cleaned up Active Directory user objects with inconsistencies that prevented them from synchronizing through DirSync to Office 365.
• Managed the deployment and migration of Lync 2010 to Lync 2013.
• Assisted with the testing implementation of Skype for Business 2015 for IM, Voice, Video, and collaboration services.
• Managed and configured Microsoft’s Office 365 Azure directory and it was properly synchronized with the on premise Active Directory environment.
• Used built in Exchange migration tools to move data from on premise into Office 365 environment.
• Migrated user mailboxes from Exchange 2010 to Office 365
• Closed incident requests/tasks related to migration support.
• Provided analytic and problem-solving skills, combined with the ability to assess complex problems and propose practical solutions.
• Provided leadership and experience to assist technical team with application development and deployment projects.
• Wrote clear, concise technical documentation to communicate with both the management team as well as the technical project team.
• Create and Maintain documentation for Air Watch, Exchange, AD and for IT procedures.

Environment: Exchange server 2010, Office 365, Windows Server 2008 R2 /2012 R2, Azure Directory, Active Directory, Lync 2010/2013, Skype for Business, Air watch.

Confidential

Windows Server Administrator

Responsibilities:

• Handled administration support for operating system upgrade and for system patch management and Maintenance.
• Administered and maintained the VMware perception innovations for vSphere 4.0 framework.
• Implemented and monitored Hyper-V for windows server 2008.
• Managed inventory withSMS2003/ SCCM 2007/ SCCM 2012.
• Managed software distribution with SMS2003/ SCCM 2007/ SCCM 2012.
• Managed Patching for Workstations with SMS2003/ SCCM 2007/ SCCM 2012.
• Managed Servers patching with SMS2003/ SCCM 2007/ SCCM 2012.
• ESX and other technologies for various internal and external clients.
• Planned, implemented, administered and troubleshot DNS, WINS and TCP/IP.
• Assisted in Installation, Configuration and administration of servers based on Microsoft Windows Servers.
• Administered and monitored the DHCP server and configured the IP addresses for the systems.
• Monitored the server and analyzed the root cause for the issues and further resolving it by providing the Documentation.
• Provided administration to storage area network (SAN) and designed VMware to ensure deployment.
• Provided the documentation of the crash dump to a file and developed automatic routine for handling.
• Troubleshoot, end-user network, Internet, WLAN and resolved local area network access problems.
• Provided local and remote support to LAN/WAN users to resolve the issues aroused.
• Provided Risk Assessment and remediation guidance for SCCM infrastructures.
• Provided best practice guidance on setting up and maintaining a solid patching solution using SCCM.

Environment: Windows 7, Windows XP, APP-V, SCCM 2003/2007, MDT, USMT, Windows server 2003, Windows Server 2008 R2, DHCP, Hyper-V.