SUMMARY

• Dedicated and Hardworking IT Infrastructure Professional and varied experience across Technical Consulting, Product Design and Development, Delivery and Support.
• Created SCCM 2007, SCCM 2012 and SCOM 2012 Infrastructure components such as Central Administration Server (CAS), Primary sites, secondary sites, Distribution points, PXE boot points, software update points, and Management points.
• Expertise in building images and deploying them by both zero touch and Lite Touch deployment methods.
• Setup and configured SCCM Operating System Deployment (OSD) for Windows 7 and Windows 10, this also included managing all task sequences/images for Windows 7 as well as Windows 10.
• Worked on creating off - line media ISO / USB for virtual Hyper-V machines, imaging process.
• Experience in Packaging and re-packaging MSIs for heavily locked-down environments.
• Created collections, packages, programs, and advertisements to remotely install software applications, manage Microsoft Updates, and perform Operating System Deployments via SCCM (PXE and CD media).
• Expertise in automating the applications for software distribution using System Center Configuration Manager
• Create PowerShell scripts to expand the functionality by enabling tags on alerts based on Alert Object Name.
• Implemented new patching standardization and procedures utilizing WSUS and SCCM 2012.
• Created customized reports utilizing SQL/SQL Reporting services to help assist on making better business decisions.
• Expertise in Windows Installer Technology along with all versions of Windows Operating Systems.
• Excellent communication and interpersonal skills exhibited when dealing with clients, and executive management.
• Successful Design and Install Microsoft Active Directory and AD server disaster recoveries
• Successfully design and implement Network Area Storage (NAS) and RAID concepts
• Successfully Design and Implement Backup Solutions Using Symantec Backup.
• Design and Implement Bit-Lockers and Policies.
• Experience and administrate 10000+ user base Domain Controller, DNS, DHCP, IIS, FTP, RODC, SQL Server, Active Directory Services and Group Policy Management include Linux server Management
• Manage and engineer Microsoft System Center Configuration Manager (SCCM) and Windows Server Update Services (WSUS).
• Design, Manage and implement Citrix XenApp Server Management.
• Develop and implement Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP) for corporate as per Information Security Management Systems Standard (ISMS) also Experience with ITIL processes for Incident Problem and Change management.
• Experience in Amazon Web Services (Amazon EC2, Amazon S3, Amazon Elastic Load Balancing, AWS Identity and access management, AWS Cloud Watch).

TECHNICAL SKILLS

Hardware: Desktop, Laptop, Macintosh (MAC), Printers (HP printers, Lexmark, Panasonic, Xerox), Most of Dell Desktops and Laptops, IBM, Dell and HP RACK and Blade Servers

Virtualization: VMWARE, Microsoft, Hyper-V, Citrix Presentation Server

Patch Management: System Center Configuration Manager (SCCM), Windows Server Update Services (WSUS), Microsoft Deployment Toolkit (MDT)

Storage: VMWARE VSAN, VMFS, NAS/NFS, iSCSI, Network Area Storage (NAS)

Backup: Symantec Backup Exe

IDM Tools: Microsoft Active Directory LDAP

Security: Gajshied and Sonic Wall Firewall

Anti-Virus: Symantec, Trend, Avast, Kaspersky

Data Loss Protection: Symantec Data Loss Protection (DLP)

Operating Systems: Windows 2000/XP/Vista/7/8/10 Windows Server 2003/2008/2012/2016 Server, Linux

Networking: LAN & WAN, Internet (TCP/IP), Routers and Wireless, Checkpoint

Database: SQL Server, MS Access

PROFESSIONAL EXPERIENCE

Confidential - NEW YORK CITY

Infrastructure Engineer OR SCCM Architect

Responsibilities:

• Manage, run and maintain enterprise client management platform using Microsoft Systems Center 2016.
• Configured SCCM Operating System Deployment (OSD), Task Sequences, Driver Injection and User State Migration to automate Windows 10 image creation and deployment.
• Creating, managing Operating System images for different hardware models supported in the company. This includes task sequences, injecting drivers to image or creating driver packages.
• Patching all the client machines monthly with the Microsoft Security updates and other third-party application updates.
• Working on Operating System Features and enhancements for Windows 7 / Windows 10.
• Worked with creating In-Place Upgrade Task Sequence from Windows 7 to Windows 10 using Microsoft Systems Center 2012 R2 and Dell Command Integration Tool.
• Conducted SCCM 2012 infrastructure, process and procedure audits, providing process improvement recommendations including discovery and testing methodologies.
• Identify research, diagnose and escalate as needed production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content.
• Perform upgrades maintenance activities as well as troubleshoot system issues by providing on-site support and coordination with multiple teams
• Configuration Manager Client configuration and troubleshooting.
• Implement Drive Encryption with Bit locker in Windows 10 Environment include Configure Group Policy
• Supports the operation and maintenance of System Center Configuration Manager (SCCM) 2016 corporate infrastructure. Installs, upgrades, and patches operating systems and complex software packages.
• Operating System Deployment (OSD) and reporting with Systems Management Center Systems Management Server.
• Conducts routine software audits to ensure compliance with established standards, policies, and configuration guidelines.
• Build and maintain corporate desktop/laptop OS images.
• Provide Tier 3 support for escalated desktop issues in relation to application deployment.
• Conducts moderately complex projects or phases of significant projects
• Applies advanced methods, theories and research techniques and assists in the development, implementation and documentation of processes and procedures to ensure compliance with process. Develops and implements training tools and documentation.
• Performs repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures.
• Provides work guidance to less experienced personnel.
• Experience in SCCM rollouts, improvements, troubleshooting projects.
• Configuration Manager Installation and configuration experience.
• Configuration Manager client-to-server and server-to-server communication troubleshooting.
• Resolving Remedy incident tickets that are escalated for Tier 3 support from the Service Desk.
• Providing desktop/laptop/mobile solutions for different functionalities required from the main offices and field locations (where several real time applications run on the client machines, for measurement and management of the pipelines and such).
• Packaging and deploying all client applications with Dell Command Integration Tool and Microsoft System Center Configuration Manager.
• Publishing and Managing of Application packages and assigning AD Group permissions in App-V management console.
• Troubleshooting and resolving issues encountered while importing the application packages to Application Virtualization management console.
• Responsible for creating Virtual packages using Citrix XenApps and VMWare in VDI environment.
• Created base images for Citrix VDI environment.
• Worked with various custom actions and sequences to trigger based on the changes required such as substituting the values on the end user machine configuration.
• Created silent install for chained MSI’s and substituting the properties using command line.
• Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues.
• Troubleshooting applications capture issues during sequencing and while streaming to the clients
• Worked on post installation configuration requirements, this includes launching the application to disable options, accepting license agreement, turning off automatic updates, changing menu bars, add/remove default icons, install updates, etc. for all Enterprise applications.
• Application compatibility testing against core images for Windows 7.
• Work with Properties to customize MSI installs for different situations.
• Used Transforms and Patches to affect a seamless installation of the package on to the desired desktop.
• Deploying GPOs, across multiple domains, which affect the client machines or end users.
• Identify research, diagnose and escalate as needed production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content
• Perform upgrades maintenance activities as well as troubleshoot system issues by providing on-site support and coordination with multiple teams.
• Conducts routine software audits to ensure compliance with established standards, policies, and configuration guidelines
• Performs repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures include Configuration Manager Client configuration and troubleshooting
• Providing desktop/laptop/mobile solutions for different functionalities required from the main offices and field locations (where several real-time applications run on the client machines, for measurement and management of the pipelines and such)
• Installed application on AWS EC2 instances and configured the storage on S3 buckets.
• Perform S3 buckets creation, policies and the IAM role based polices.
• Created monitors, alarms, and notifications for EC2 hosts using Cloud Watch.
• Migrated applications to the AWS cloud
• Publishing and Managing of Application packages and assigning AD Group permissions in App-V management console
• Custom PowerShell scripts to replace manual steps of any manual process.
• Modify PowerShell scripts to query data from machines, i.e. installed software/versions, software configuration.
• Create, Manage and troubleshoot office 365 with office 365 Admin Console
• Manage and Assign user level mail space include public folder from office 365 console include office 365 license
• Used Transforms and Patches to affect a seamless installation of the package on to the desired desktop
• Full application lifecycle management: Develop, implement and enforce packaging standards, practices and procedures includes Conducts moderately complex projects or phases of significant projects
• Install, maintain and backup SQL server and troubleshoot SQL server connectivity issues

Confidential - ATALANTA

Senior Virtualization Administrator OR SCCM Lead

Responsibilities:

• Deploying Windows 7 with SCCM on fresh (Bare metal) Operating system, Capturing. Wim files with SCCM and adding custom task sequences, deploying refresh images include Deploying the packages with SCCM 2012
• Creating packages, programs, collections, and advertisements for large scale enterprise deployments.
• Provided guidance to customers around Windows XP to Windows 7 migrations using SCCM, Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT).
• Migrated packages, operation system images, drivers task sequences, collections and other required settings/objects from SCCM 2007 into SCCM 2012.
• Thorough knowledge of SCCM like SCCM Administrator Console, Remote tools, Software Distribution, Inventory, Software Metering, SCCM Server components, SCCM hierarchies, Software Updates and Operating System Deployment.
• Designing, Implementing and Administration of System Management Server 2003 and System Center Configuration Manager (SCCM) 2007 in a multi-site environment.
• Worked with Public properties for user input values, for the end-user to change the parameters during Maintenance mode.
• Worked with various custom actions and sequences to trigger based on the changes required such as substituting the values on the end user machine configuration.
• Created silent install for chained MSI’s and substituting the properties using command line.
• Deploying the APP V Application with integration of SCCM
• Capturing. Wim files with standalone MDT tool
• Knowledge on USMT Tool, Zero touch technology, Lite touch technologies
• Expert in Patch Management and Software Distribution Management process.
• Creating custom queries in Microsoft SQL
• Proficient in Windows Vista and XP operating systems and good knowledge of file system and registries
• Worked on post installation configuration requirements, this includes launching the application to disable options, accepting license agreement, turning off automatic updates, changing menu bars, add/remove default icons, install updates, etc. for all Enterprise applications.
• Application compatibility testing against core images for Windows 7.
• Troubleshooting and resolving issues encountered while importing the application packages to Application Virtualization management console.
• Troubleshooting SCCM Infrastructure issues in Package Distribution and Advertisement Status
• SCCM Site Server configuration & troubleshooting.
• SCCM Secondary site server configuration and troubleshooting.
• Performances tune the systems and services for ensuring high availability.
• Ability to analyses and solve technical problems.
• Self-driven and resourceful to achieve goals independently as well as work well in groups.
• The ability to socialize ideas, make recommendations and gather team consensus to move forward.
• Flexibility to adjust to changing requirements, schedules and priorities.
• Detailed knowledge of Windows XP/Win7 operating systems
• Self-driven and resourceful to achieve goals independently as well as work well in groups
• Flexibility to adjust to changing requirements, schedules and priorities
• Main contact for escalated desktop issues, informed support groups of any potential issues or concerns
• Experience monitoring global infrastructure and applications with System Center Operations Manager 2012

Confidential

Infrastructure Engineer OR SCCM Engineer

Responsibilities:

• Experience Using SCCM 2012 to deploy the Packages both the Windows Installer Package and Virtual Package.
• Packaged applications are managed by Group Policy and Deployed by SCCM Tool.
• SCCM Secondary site server configuration and troubleshooting.
• SCCM Site Server configuration & troubleshooting.
• SCCM 2007 Reporting and Custom Reporting for Deployment Penetration.
• Updating patches for Servers & Workstations.
• Troubleshooting SCCM Infrastructure issues in Package Distribution and Advertisement Status.
• In addition, solid experience insecurity Updates Distribution using SCCM 2007 with SUP role.
• Performing Root Cause Analysis for all critical incidents; analyses the same and find workaround/solution.
• Extracting & tracking Hardware and Software Inventory.
• Maintaining the SCCM 2007 R2 Hierarchy and Distribution of Software with SMS / SCCM 2007.
• Experience in deploying windows updates by using SCCM 2012.
• Experience in rearranging Application Catalog into different categories depends on the requirement.
• Accomplished Centralized distribution of packages using SCCM 2007.
• Domain and Local accounts, Cross domain authentications are managed by Active Directory.
• Packaged applications are managed by Group Policy and Deployed by SCCM Tool.
• Onsite client Management, Problem Solving, and support for the implemented packages.
• Successfully closed and delivered manage services proposal involving Platform, Email solutions, Storage and Backup.
• Installed, configure and administrate of virtual infrastructure using ESX/ESXI Bare Metal Hypervisors, VMware. workstation, vCenter, vSphere client includes Create Templates, Snapshots, Clones, Cold Migrations and Hot Migrations of VM’s.
• Integrated VMWARE with EMC backup technologies for image-based backups which take advantage of change block tracking feature on VMWARE.
• Manage local, roaming, and mandatory profiles, plan strategy for placing Global Catalogue (GC) and evaluate the need to enable Universal Group Caching. Perform Active Directory Authoritative and Non-Authoritative restore operations.
• Experience with DCPROMO process and configure and manage user accounts, groups, OU structure, delegation strategies and network resources AD Site, DNS, DHCP, Directory Services, DNS Forwarders, Reverse Lookup, GPOs and FSMO roles.

Confidential

Senior Virtualization Administrator OR SCCM Engineer

Responsibilities:

• Installing SCCM Dashboard & creating custom dashboard queries.
• In-depth troubleshooting of Hardware Inventory, Software Inventory, SCCM Client Installation, Software Distribution, Patch management for root cause analysis
• Created Transforms (MST) against vendor provided MSI applications, according to the package requirement.
• Tested the applications in the Lockdown environment before sending the application to QA.
• Distribution of various MSI software packages using SMS /SCCM Server
• Creating custom Queries in Configuration Manager and Configuration Manager SCCM Client Deployment
• Remote Tools configuration for help desk in Configuration Manager
• Knowledge on Asset Intelligence Classes configuration and reports generation
• Used WINDOWS 2000/XP/ Vista / Windows 7, WINDOWS 2000/2003 & 2008 SERVERS, DOS.
• Distribution of larger Packages and mass distributions such as Service packs includes Microsoft
• Applying service Packs for System Centre Configuration Manager 2007 (SCCM2007)
• Designed, deployed and supported VMware ESX Servers, Citrix Xenapp, Virtual Client and storage devices.
• Supported VMware, specifically ESXi 6.0 to monitor cluster performance, optimize the server environment, diagnose and resolve production issues amongst Data Centers and over servers.
• Developedsystemdesign for new functionality and proposals.
• Worked on VMware Update Manager for updating or patching for all the ESX hosts and Virtual machines.Manage server performance and Resource Utilization.
• Use VMWARE and Virtual PC to simulate the entire migration scenarios. Expertise in VMware ESX Server, Desktop Virtualization Products, VMware converter includes Configuration of vMotion, vSwitch, and VLAN in VMware Center.

Confidential

Virtualization Engineer

Responsibilities:

• Manage, planning, installation, administration and troubleshooting of Citrix presentation server 4 & 4.5, Citrix Web interface includes Configured FC, FCoE, and iSCSi for VMWare infrastructure.
• Performed Hardware and Software maintenance of VMware ESX/ESXi Host Clusters, Servers and Virtual Machines.
• Manage Citrix Blade servers and Citrix Farms, Users and user application management, Load Management, Patch management and Printers in the Farm.
• Deploy ICA client, printer drive mapping, shadowing users, checking sessions, managing server load and CPU utilization.