SUMMARY:

• Exchange Engineer with 5 years experience in I.T. in Exchange Messaging Systems and Unified Communications. Experience ranges from Design to Implementation and support of technologies.
• 5 years of experience in implementation, migration, configuration, integration and development of Exchange messaging environments and Windows networks.
• Experience with multiple Microsoft products including Exchange 2010, 2013, 2016.Exchange Online /Office 365; Lync 2010, Lync 2013/Skype - for-Business, and Microsoft Office Suite.
• Implemented the following roles in a Microsoft Exchange environment: Edge Transport, Mailbox, CAS Array, Hub Transport and Unified Messenger.
• Experience administrating Microsoft Lync 2010/Lync2013/Skype-for-Business in a production environment.
• Designed, configured, implemented, maintained enterprise messaging environments running Microsoft Exchange and Lync in various version including Office 365.
• Upgrading and decommissioning experience with various Windows servers.
• Deployment and administration of various Windows Servers (Windows server 2012, Windows server 2008R2).
• Implemented and maintained Active Directory and supported end users with Active Directory.
• Research, design, install, configure, test, all Microsoft server-based solutions including Windows server, Exchange server and Lync server to proactively support business requirements.
• Performed evaluation, testing and troubleshooting of all hardware, operating systems, and server-level applications associated with Exchange and Lync 2013 environment. Researched and recommended all hardware / software used in Exchange/Lync messaging system.
• Lead planning, design, implementation and testing of disaster recovery processes and procedures to ensure the resumption of vital business functions including Windows, Exchange and Lync servers without interruption.
• Maintained a high level of server and network security to protect corporate resources from unauthorized access by implementing Group Policy s (GPOs).
• Served as an SME and acting as liaison between operations, helpdesk and networks to ensure continuity of service to the user community.

SKILLS:

Windows 7+Windows Server 2003/2008r2/2012+Office 2007/2010/2013 +BES

Active Directory+HTML+PowerShell+iOS/Android

VMware+SQL Server+Office 365+Hyper-V

SCCM+Exchange 2003/ 2007/2010/2013 +Lync

EXPERIENCE:

Exchange/Office 365 Architect/Engineer

Confidential, Boston, Massachusetts

Responsibilities:

• Supported the Microsoft Exchange/Office 2016 and Outlook infrastructure, software and end users across multiple divisions.
• Using Exchange Admin Center enabled MDM and customized sync to user devices.
• Onboarded new users, creating user accounts and setting up mailboxes, MDM and permissions.
• Provided analytical, troubleshooting, and problem - solving support for user issues and training for end-users.
• Developed scripts for the remote monitoring and management platform, in addition to stand alone scripts using PowerShell.
• Resolved messaging tickets escalated from the service desk to include mail flow, client/mobile device connectivity, and access issues.
• Created custom rules for Outlook to manage mail more efficiently.
• Handled tickets pertaining to user sign-on issues, group mail, meeting room, routing, mobile MDM, and security.
• Deliver timely and high-quality incident resolution focusing on root cause analysis, prevention and knowledge transfer.
• Worked with Technical Account Managers, Vendors, and Management Team to effectively manage escalations including documenting action plans and status updates.
• Effectively troubleshot and prevent security breeches such as spam and spoofing.
• Used Exchange Calculator to adjust parameters such as mailbox size and server routing to improve performance and user experience.
• Used Exchange Analyzer to tweek the system and optimize performance.
• Managed user groups and automated import/export of user groups using Exchange Management Shell.
• Troubleshot message routing.
• Used Proofpoint User Management to whitelist certain Confidential email addresses.
• Managed meetings, meeting rooms, and conferences, active and disabled users, shared mailboxes and groups.
• Responsible for Exchange monitoring, backups and restores, as part of Data Loss Prevention procedures.
• Used PowerShell to create a custom management report showing all user mailboxes 2GB or more.
• Responsible for Office 2016 upgrades, patches and maintenance.
• Created documentation for I.T. staff and help desk of implementations, system customization and procedures.
• Created documentation for management of system status, upgrades, performance, etc.
• Used Exchange Transport Service to resolve mail routing and delivery issues.
• Sent out overview of all the Office 2016 upgrades that have been done so far, to managers and IT Helpdesk.
• Had a Proofpoint meeting with a Public Sector Account Manager from Proofpoint; discussed some of the issues/bugs that were being faced in Proofpoint, such as the encryptons, reports, whitelisting.
• Rollout out Office 2016 upgrades to different divisions, with prepared documentation for users.
• Reallocated user mailboxes on databases as needed by migrating mailboxes to manage resources and load balance.
• Identified and blocked security attacked making sure that emails from the malicious addresses were filtered by Proofpoint with attachment containing malware.
• Monitor Proofpoint daily to make sure the emails are received at a normal pace, make sure there are no abnormal changes and keep Proofpoint in normal state.
• Checked to make sure the Exchange Backup is succeeded every day.
• Using SolarWinds, check to make sure the space on the drives are more then 50 GB left; RDP into the server and delete the ISS logs.
• Reviewed the SCCM(System Center Configuration Manager) software.
• Managed rules in Proofpoint.
• Add IP Addresses to SMTP Relay
• Used Mail Flow in Exchange Admin Center, Receive Connectors, to access SMTP Relay server name for each server, and added the IP Address as requested.
• Outlook 2016, Exchange 2016, Outlook Client, Outlook Web (OWA), ProofPoint, Solarwinds, SourceOne

Exchange/Office 365 Architect/Engineer

Confidential, Harrisburg, Pennsylvania

Responsibilities:

• This project was a migration from Exchange 2010 to Office 365 with Skype-for-Business.
• Architected and implemented a migration from Exchange 2010 to Office 365
• Collaborated with storage team on backup and recovery and redundancy of Exchange data and Windows servers.
• Administered Exchange system; user permissions for Calendars, Folders, Full Access, send as, and adding Shared Mailboxes to users on Outlook
• Managed licensing and certificates for Microsoft Exchange messaging servers; and Web Management service in Internet Information Services (IIS).
• Managed Distribution Groups through the creation and administration of groups on Exchange.
• Used the Public Folder Management Console feature to create, configure, and maintain public folders
• Administered user accounts and mail contacts for external users in Active Directory on the Exchange, email and messaging system.
• Created shared folders and assigned users appropriate Permissions in Exchange.
• Accessed and used SCCM to remote connect on user s computers
• Utilized PowerShell for tasks such as Disabled Calendar Repair, Changing the Primary Active Manager server, Importing csv of members from one mailbox to another, and other administration of Exchange.
• Wrote a Delegates PowerShell script obtaining Users and their Delegates
• Checked Server Health information using the Orion platform
• Checked Security and Event Logs on ADFS servers
• Restated Hybrid and Mailbox servers when needed
• Worked on Dell Unified Communications Suite, upgrading it from 8.0 to 8.4
• Used the DirSync Server to perform Manual and Automatic synchronizations of objects from AD to Azure
• Used access to the FTP server and the Globalscape EFT server Enterprise program to check for failures
• Provided Email management through the use of Mimecast Administration for Email-Filtering such as:
• Responsible for managing and assigning Office 365 licenses to users
• Provided Troubleshooting and Incident Resolution for issues related to Office 365 migrations

Exchange Engineer

Confidential, Seattle, WA

Responsibilities:

• Architected and deployed the technology infrastructure within the environment, including Microsoft Exchange Servers, and Windows Servers Performed mid - migration and post-migration support to the enterprise
• Used Exchange Server Profile Analyzer to understand the current environment
• Utilized Exchange Calculator Sheet for Mailbox Sizing
• Cleaned up Active Directory user objects with inconsistencies that prevented them from synchronizing through DirSync to Office 365.
• Managed and configured Microsoft s Office 365 Azure directory so that it was properly synchronized with the on-premise Active Directory environment.
• Used built in Exchange migration tools to move data from on-premise into Office 365 environment
• Administered daily tasks both for the on-premise and the cloud environment through the use of PowerShell.
• Migrated user mailboxes from Exchange 2010 to Office 365 using Hyper-V for virtualization of user mailboxes to move data, and provided support for Exchange migration.
• Provided analytic and problem-solving skills, combined with the ability to assess complex problems and propose practical solutions applied to Exchange messaging system.
• Provided leadership and experience to assist technical team with application development and deployment projects
• Wrote clear, concise technical documentation to communicate with both the management team as well as the technical project team

Exchange Administrator

Confidential, Highland Park, IL

Responsibilities:

• Administered and maintained existing Windows 2012 enterprise servers and production systems
• Provided High Availability of mailboxes with the use of Database Availability Groups (DAG) in Exchange.
• Implemented CASArrays for High Availability for client access using Big IP F5 load balancers on Windows and Exchange servers.
• Handled the administration and maintenance of the Exchange 2010 environment.
• Responsible for administration of the Windows network and Exchange email messaging system.
• Administered and maintained VMware for virtualization.
• Built and installed new servers and hosts in the Windows and Exchange system.
• Administered and maintained Active Directory and Group Policies in Exchange system.
• Provided in depth network troubleshooting support for Windows network and Exchange system.
• Participated in enterprise and application environment design
• Provided high level support to Helpdesk team, Assisting in troubleshooting application and networking issues
• Monitored all company computer systems and responds to system messages

Microsoft Exchange/Lync Administrator

Confidential, Alpharetta, GA

Responsibilities:

• Lync Enterprise Voice migration/upgrade from 2010 to 2013
• Provided Lync Enterprise Voice troubleshooting
• Supported, and Implemented a Microsoft UC solution consisting of Lync 2010/2013, Exchange Server 2010/2013 Unified Messaging, and Media Gateway(s) to the Public Switched Telephone Network
• Lead effective problem isolation, root cause analysis, and resolution efforts to maximize infrastructure systems availability
• Provided technical guidance to team members for problem resolution and input to process improvements
• Maintained a quality user experience service through effective planning, evaluating, implementing and monitoring
• Worked closely with customers (internal and external) to understand and manage support expectations
• Administered Microsoft Windows Server and Active Directory
• Maintained pools and backups to provide environment with High Availability and Data Recovery solutions