PROFESSIONAL SUMMARY:

• Almost 8 years of total IT experience with 6+ years as a dedicated professionalJIRAAdministrator with an excellent knowledge and background working with such programs asJIRAPortfolio,Jira Service Desk,JIRAAgile,JIRACapture and a large variety of other programs/plugins.
• SME in Atlassian Tools: Administer and customize of JIRA, Agile, Crucible/Fisheye, Confluence, Service Desk, Crowd, Bamboo, Bitbucket (Stash) as per enterprise project and user's.
• Strong experience with managingJIRAin highly available environment.
• Designed, built, and managed techniques for deploying specific automated builds to isolated development and built assurance environments.
• Administration and management of Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.).
• Extensively worked with application infrastructure architects to establish teh physical environments to effectively perform teh software builds and deployments with an emphasis on quality, integrity, and security.
• Supports teh integration of existing and new applications within teh current infrastructure, including but not limited to: Fisheye, Crucible, Crowd, Bamboo, and Stash.
• Experience in writingJiraAPI Tools to auto - move Service Desk tickets of one issue type to aJira project of another issue type and to extract teh list ofJirausers with teh respectiveJiraGroups and Project Roles.
• Experience installing and configuring ConnectALL Add-on which syncs entities from HP ALM to JIRA and vice versa.
• Experienced in customizing Atlassian products by developing various plugins, event listeners and scripts in JAVA, JavaScript, Groovy script, Jelly Script and JQL.
• Experience in using DOM, SAX, DOM4J and Xml Beans parsers to process, validate, parse and extract data from XML files.
• Has deep knowledge on rational ClearQuest.
• Advanced knowledge of teh JIRA Cloud and Server platforms (Workflows, Issues, Issue types, Schemes.
• ImplementingJIRA,JIRAAgile and Confluence best practices.
• Self-motivated with excellent abilities to learn new languages and other concepts quickly.
• Possessing excellent interpersonal skills and good abilities to communicate among team members.
• Experience in maintaining Atlassian products likeJIRA, Confluence, Fisheye, Bamboo, Crowd etc.
• Good experience working with different Operating systems like Windows, Linux and iOS.
• Strong at problem solving and understanding new technical concepts quickly and produce meaningful results.
• Installed Structure plugin which allows to visualize complex relationships between linked issues.
• Worked on Portfolio plugin to create teh roadmap using teh initiatives such as Organizing existing Jira Software projects, Configure Portfolio for Jira, Creating Plan.
• Extensively worked on Vagrant &Docker based container deployments to create environments for dev teams and delivery for releases.
• Improved teh stability and performance of teh Atlassian tool suites. TestRail supports integrating with all majorJIRAversions, includingJIRACloud,JIRAServer 5.x - 7.x and any future versions.
• ImplementingJIRA,JIRAAgile and Confluence best practices. Provided multiple branching models for different Application release models.

TECHNICAL SKILLS:

Administrative Level: JIRA 7.2/7.4, Confluence, Green hopper, Portfolio, Bonfire, RAID, Product Studio

Atlassian products: Hip chat, Service Desk, Crowd, Fisheye, Crucible, Bamboo, SVN, GIT

Database& OS: MySQL, Oracle, SQL Server, Windows XP, 7, 8, UNIX, MAC, MS DOS, UNIX, HP-UX, Red hat and Cassandra.

Build& Environments: Apache Ant, Maven, Gradle, Visual Build, MS Build, Agile, scrum, waterfall Apache & Tomcat

Additional Software: Jenkins/Hudson, Anthill Pro, Cruise Control, Build Forge, Nexus, Cucumber, Xunit, Web Driver

Version Control Tools: SVN, CVS, IBM Clear Case, Bitbucket, GIT

Scripting Languages: Python, BASH, Shell, Groovy.

Network Protocols: SMTP, SNMP, ICMP, TCP/IP, FTP, TELNET, UDP, iSCSI, Fiber Channel

Monitoring Tools: Elastic search-Log stash-Kibana (ELK), Graphite, Cloud Watch, Cloud-trail

PROFESSIONAL SUMMARY:

Confidential, Irving, TX

JIRA /Confluence Consultant

Responsibilities:

• Created a JIRA workflow and apply teh condition, validators and post-function in teh transition to represent teh business requirement process.
• Atlassian Systems Administration and Configuration handling JIRA, Confluence, JIRA Agile.
• Supporting complex Atlassian environments and has experience with integrating Atlassian tools with other internal & external systems.
• Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks.
• Hands on experience on jira 7.4.
• Responsible for supporting Project Administration, Agile Board Configuration and User Management.
• Addressed user questions and develop training as needed, worked on incoming questions and inquiries related to JIRA applications.
• Troubleshooting and diagnostics of Atlassian Cloud instances.
• Used teh continuous integration tool Jenkins to automate teh daily processes.
• Created JIRA projects, templates, workflows, screens, fields and other administrative activities
• Prepared projects, dashboards, reports and questions for all JIRA related services.
• Used teh rational ClearQuest for tracking teh new bugs and also for accessing most of teh update information.
• Configuration Management and source code repository management using tools like GIT, Subversion (SVN), Clear Case JIRA and CI tools like Jenkins.
• worked on JIRA data center 7.3 x platform.
• Conducting JAD sessions and writingbusinessdocuments (BRD): Collaborating withbusiness partners to understand thebusinessrequirements, developedbusinessrequirement documents and functional test plan for specific client modules.
• Worked on Epic level reports provided in JIRA cloud version.
• Implemented new JIRA workflows for teh QA teams and worked on Splitting JIRA server’s configuration.
• Technical competencies in third party product integration into JIRA 7.2.
• Provided support for creating Jobs, Configuration of Jenkins to trigger auto deployment.
• Users Administration and Handling Licenses Performed JIRA configuration.
• Worked on JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes.
• Performbusinessanalysis after discussions with end users to determine any additional functional requirements.
• Rollout a Service Desk from teh scratch and integrated with other tools using Atlassian SDK.
• Developed build and deployment scripts using MAVEN as build tools in Jenkins to move from one environment to another environment.
• Setup Jira "Timesheet Report" plug-in, to help users for time-tracking on their dashboards using a JQL or by configuring manually.
• Helped users in setting up "Timesheet report" to analyze teh workload, "Project Pivot" gadget to display teh worked hours (In most cases it could be project specific in specified time).
• Helped users to subscribe to this timesheet report to receive email notifications.
• Setup "Time Chart" Gadget dat summarizes hours in Pie chart as per users’ requirement (per user or per group).
• Performed system builds, automation, SDLC and task management tools.
• Setup Deployment projects in Bamboo and created various domains like QA/Production (single click deployment) and Integration (automatic deployment).
• Added Validators such as permission validators to restrict users for a specific transition, added conditions made few fields mandatory on required transitions.
• Developed custom Plug-in such as Assign an issue to reporter, create subtasks on basis of number of Affected versions.
• Agile - Proposed and developed a newbusinessprocesses model in thebusinessdesigner to show teh client where we can improve. This is delivering agile solutions adjusting priorities and delivery schedules.
• Developed and managed teh Plug-in development for running smoke test on deployment.

Environment: JIRA, Confluence, GIT, Jenkins, REST API, Linux, J2EE, SQL Server, Windows/NT, Bugzilla, Confluence, Bamboo, Stash/Bit bucket, MYSQL, Portfolio, GIT.CSV, Microsoft Office.

Confidential, Pittsburg, PA

Jira Developer/Admin

Responsibilities:

• Rose up gradation issues with Jira support team and followed on teh workaround as per teh bug fixes resolutions.
• Manually migrated JIRA from 4.1 to 5.8 standalone JIRA on Linux server.
• Up gradation and Migration of JIRA, Stash/Bit bucket, Bamboo.
• Created/Managed Users and Groups in Jira.
• Create comprehensive JIRA workflows including project workflows, screen schemes, permission schemes, notification schemes etc.
• Created and managed plans using JIRA Portfolio.
• Created Project and Assign appropriate permissions and Roles to users and groups.
• Customized Complete Workflow including conditions, validations, post functions.
• Configured fields, screens and associate appropriate schemes with projects.
• Used Java build/automaton tools such as Ant.
• Experience in configuring SSL certificates, LDAP Autantication, SSO technologies like OpenID and SAML maintain teh security compliance policies.
• Setup Continuous Integration environment using Jira, Bamboo, Bit bucket and ant script.
• Integrated user directories like LDAP, Microsoft Active Directory etc. with Jira.
• Configuring and Testing of LDAP, OpenID, SAML on Atlassian products and WordPress.
• Recommending best practices for JIRA and Green Hopper.
• Customizing dashboards and reports and searches using JQL (JIRA Query Language).

Environment: Atlassian Suite (Stash, JIRA, Confluence, crowd), Java/J2EE, Jenkins, AWS, Apache HTTP, Run deck, Kibana, Elastic Search, Log stash, SharePoint, Jama.

Confidential, Chicago, IL

Jira Admin

Responsibilities:

• Experienced in administering and supporting Atlassian Tools like JIRA /Confluence.
• Managed JIRA users and created workflows, issues types, fields in production.
• Involved in teh version upgrade of JIRA 4.4.5 to JIRA 6.2.2, Customized Atlassian JIRA 6.2.2 and Atlassian Confluence 5.5.6 by developing various plugins, event listeners and scripts in Java, JavaScript, Groovy Script, Jelly Script and JSON.
• Upgraded all teh plugins and applications (stash, Confluence, JIRA, Fisheye) and synced with teh old production applications.
• Worked on Atlassian product JIRA Customization with Workflow Schemes, workflows, Permissions.
• User/Group access controls, Notifications, Screens, Fields, Issue types, various other scheme Settings.
• Created post functions/validators with workflow transitions, custom configurations with add-ons/plug-in and even more customizations with JIRA code, Jelly services and REST API.
• Migrated DBA, Development and Testing teams from Version One to JIRA.
• Designed and Implemented all JIRA project schemes: Issue Type Schemes, Screen Schemes, Issue Type Screen Schemes, Workflow Schemes, Notification Schemes, and Permission Schemes.
• Worked on Setup Confluence spaces, knowledge Bases, create templates and permissions Created source control tools, branches, pull requests.
• Responsible of being a reporter for each of teh issue opened in JIRA.
• Ran weekly backups on Code Collaborator, AccuRev, AccuSync, and JIRA.
• Interfaced with external vendors and third-party tools supplies. Used subversion to maintain teh build.
• Used Quality Center to define requirements, design test steps, run test set, track reports and identify Bugs.
• Manually entered teh Data into JIRA and backed up JIRA databases. Database integrity testing by executing SQL statements.
• Prepared Migration approach and planning documents for each face during migration.
• Migrated Atlassian applications from production lab to open stack.
• Created and implemented recommendations to improve scalability and performance.
• Installed software, patching, upgrading and maintenance of operating system.

Environment: version One, JIRA, Confluence, Bitbucket, WebLogic, GIT, SQL Server, Linux, Python, Perl, ANT, Shell, TIBCO, Tomcat.

Confidential

Linux Administrator

Responsibilities:

• Assisted teh senior UNIX/Linux administrators to resolve L2 tickets.
• Installing, upgrading and configuring RedHat Linux 4 and 5 using Kickstart and Interactive Installation.
• Creating of users and assigning various services.
• Changing of file permissions and groups in various departments.
• Applied patches every quarter regularly to meet audit requirements using RPM Utility.
• Administered Linux servers for several functions including managing WebSphere, Apache/Tomcat server, mail server, Oracle/MySQL databases, SVN, build and firewalls in both development and production.
• Assigning various jobs to team members using remedy ticketing system.
• Configures DNS, NFS, FTP, remote access, and security management.
• Creates Linux Virtual Machines using VMware Virtual Center.
• Installs Firmware Upgrades, kernel patches, systems configuration, performance tuning on Unix/Linux systems.
• Installs, configures and supports Apache on Linux production servers.
• Test and install various patches (Fix Packs) on teh servers to solve teh problems encountered by teh applications running on teh servers.
• Manages Patches configuration, version control, service pack and reviews connectivity issues regarding security problem.
• Manages systems routine backup, scheduling jobs and enabling cron jobs.

Environment: AIX v5.2/5.3/6.1, Solaris, LPAR, Web Sphere Application Server, Oracle, HACMP V5.2/5.3, Windows 2000