OBJECTIVE:

To configure, enhance and maintain good health of an organization’s Atlassian Suite of tools while working with multiple users and project teams to coach on best practices and system requirements.

SUMMARY:

• I possess Atlassian configuration expertise in JIRA Software, JIRA Service Desk, JIRA Core, Confluence, Stride, BitBucket and Crowd. I have configured JIRA Cloud, Server and Datacenter environments for organizations of 200 - 2000 users while integrating third party tools such as Atlassian Marketplace add-ons, Slack, GSuite, Asana, among others.
• In past roles, I have functioned as the JIRA administrator for projects and performed JIRA cloud to JIRA Data Center migrations with large and midsize organizations. setting up JIRA and Confluence Instances 2. Creating Product requirements in Confluence and JIRA 3. Creating a product backlog in JIRA from the requirements docs in Confluence 4. Setting up JIRA groups, permissions and workflows 5. Setting up Projects, Components, Epics, Stories and custom issue types 6. Setting up Sprints in Scrum Boards and reporting 7. Moving issues from Product Backlog to Kanban board 8. Setting up bitbucket for the dev team and linking JIRA issues to the branches for notifications.
• Being a Atlassian expertise and having an in-depth understanding of Agile software development processes (Scrum, Lean, XP, Kanban, ATDD), enables me to tailor JIRA and other Atlassian tools to technical and non-technical teams to meet project needs.
• I have sound experience working with ALM tools such as HP Quality Centre, Maintaining and adding users, projects, fields, workflows to ALM QC data elements. Involved in performing all kinds of administration functions like delivering requirements, performs analysis, and evaluating downstream business, systems, process, and/or organizational impacts.

COMPETENCIES AND SKILLS:

JIRA Software

Confluence

JIRA Datacenter

JIRA Service Desk

JIRA Administration

Atlassian Tools Integrations

JQL(JIRA Query Language)

Stride

Atlassian Marketplace

Hipchat

Agile Software Development Frameworks

Coaching and Training

Agile Reports and Issue tracking

JIRA REST API

Kaizen Continuous Improvement

Kanban

Lean

Project Management

Scrum

XP

Requirements Elicitation Techniques

Continuous Integration Concepts in GIT and BitBucket

Agile Team Performance

EXPERIENCE:

Confidential

JIRA Admin and Atlassian Migration Consultant

Responsibilities:

• Primary responsibility was as a consultant on a full-scale JIRA migration strategy and Audit from cloud to Datacenter for all company projects.
• Worked with multiple distributed teams of 2000 users to gather requirements and create new projects in Atlassian tools.
• Configured custom Permission Schemes and Notification schemes of projects.
• Created JIRA Automation rules to automate processes and workflow.
• Researched and installed best applicable third-party add-ons given a set of requirements out of scope for out-of-the box functionality.
• Performed complete Audit of JIRA and Confluence to monitor health of instance and all instance issue types.
• Worked with project teams to facilitate JIRA cloud to JIRA Datacenter migration
• Configured instance access for third party application utilizing JIRA REST API.
• Worked with third-party JIRA and Confluence add-on vendors implement add-ons and escalate issues with support
• Created Custom Dashboards for reporting metrics and Analytics via JQL Filters and Gadgets
• Created reusable best practice templates for Screens, Schemes, Projects and other functionality to standardize Instance Use.
• LDAP/Active Directory Integration with JIRA (using the Atlassian Crowd and the JIRA User Directories)
• SSL implementation for both JIRA and Confluence VIP's (installing VeriSign SSL certs on the VIPs on Load balancers and copying the SSL certs of Confluence application in to JIRA server and vice versa to get the Application Links working between JIRA and Confluence)
• Created custom workflows, screens, workspaces, custom fields and Issue Types for projects.
• Mentoring the Product Managers, Project Managers and Developers with the JIRA Project level administration
• Provided End- User training on JIRA Suite and documentation.
• Administered and Implemented CI tools Hudson/Jenkins and Bamboo for automated builds.
• Coached and trained users as point of contact for all Atlassian tools expertise.

Confidential

Atlassian Tools Consultant

Responsibilities:

• My primarily responsibility was teach and coach Project Manager and Development team including Business Analyst, Product Owner, QA, Engineers, UI Designer and Director of Engineering on how to use JIRA Server, JIRA Service Desk, Crowd, Confluence and Bitbucket for software Development.
• I configured the whole Atlassian suite for team projects from scratch
• Used Big Gantt to help Project manager plan budgeting and controls for project resources
• Gathered requirements from Director of Engineering to implement into custom workflows and created Automation rules between Bitbucket and JIRA.
• Development continuous integration and branching strategy for DevOps and Development team
• Created and presented tailored Atlassian Suite training in classroom setting to the team from live lab and slides
• Worked with upper management to create custom dashboards to aggregate Agile project metrics to be used to budget tracking and resource billing
• Researched add-ons for unique use cases and implemented them into Atlassian tools

Confidential, Boston, MA

Application/ Business Analyst

Responsibilities:

• Coached and guided engagement teams of up to 1000 users on best practice JIRA and Atlassian tools principles for project execution.
• Communicated JIRA Software reports from project information radiators e.g sprint reports, velocity reports and epic burndowns, custom dashboards
• Gathered technical specifications for projects in INVEST technique, to create Components, Epics, Stories and Tasks for two concurrent Web and Mobile software projects
• Create bulk import templates in JIRA to facilitate bulk issue creation and change.
• Installed third-party add-ons for specific project needs
• Wrote JQL Queries and Filters for reports
• Built Custom Dashboards and installed Gadgets that were used for project reporting and metrics
• Primarily Worked in a direct technical client facing role to advise client on technical JIRA and Atlassian aspects, Agile concepts tracking code deploys and tasking out features for distributed dev team
• Worked with operations to plan for resources on projects within JIRA and Confluence
• Automated project status communication through JIRA email subscription
• Synced Confluence to JIRA Issues for product requirements.

Confidential

Business Compliance Analyst and JIRA Administrator

Responsibilities:

• Charged with maintaining JIRA Instance and Configuring JIRA workflows for Business Compliance
• Worked with Enterprise Agile coach to implement Scrum, XP, Lean and KANBAN principles to multiple teams.
• Used JIRA Software to Gather and Create Software Feature requirements and Product Backlog Items for multi-million-dollar client engagements
• Tracked Change-sets from Bitbucket and GIT Check-in's associated to User Stories, Color Coded Tasks, Bugs and backlog items, monitored Sprint Burn-down Chart for sprint cycle.
• Tracked Tasks for Distributed On-shore and Off-shore Teams in daily Stand-ups and JIRA Reports.
• Documented IP of Development process in Confluence and standardized procedures guided by project management principles.
• Leadership roles in technical on-boarding, software vendor relations while periodically achieving performance awards and bonuses