PROFILE:

• Experienced and self - motivated Solution Architect, Cloud Engineer, Confidential SME and Technical Trainer with valuable industry experience and a passion for technology. Results-oriented, with a proven track record of working collaboratively with team members to achieve goals.
• Industry experience includes Service Providers, Financial Institutions, Investment Firms, Telecommunications, Oil and Gas and Educational Institutions
• 25 years working experience in the IT industry
• 14 years of experience working as a Confidential Certified Trainer teaching various Confidential Infrastructure technologies
• 8 years managing teams of up to 26 technical staff implementing technical/professional service-based solutions

EMPLOYMENT HISTORY:

Azure Security Engineer

Confidential

Responsibilities:

• Oversee Policy Governance for Confidential ’s Azure Tennant
• Create necessary JSON Templates for Customized Policies to apply to Azure Tennant
• Utilize pre-existing Policies and assign to Azure Tennant
• Responsibility for all Azure Security Center Events across 42 Subscriptions in PepsiCo’s Azure Tennant
• Address Prisma (Palo Alto Tool) reports to help remediate InfoSec concerns relating to the Azure Tennant
• Generate necessary change controls in Service Now to implement policy changes to affect the Azure environment
• Assist with Azure Operations when required
• Deliver KT to other HCL members and Pepsi Staff on usage of Privileged Identity Management
• Assist on the role out of Defender for Endpoint Protection

Senior Confidential Consultant

Confidential

Responsibilities:

• Oversee proposal, statement of work, and bill of the material creation process in conjunction with key stakeholders across the business
• Participate in in-depth architectural discussions to ensure customer success by understanding business outcomes and translating them into technical requirements
• Collaborate directly with the sales team to design solutions for customers using the best mix of vendor-partner products and solutions
• Create and execute engaging sales presentations to prospective and current customers
• Design solutions for customers using the best mix of vendor-partner products and solutions
• Follow industry technology trends and share that knowledge with current and prospective customers
• Deep technical knowledge and experience with Confidential solutions
• Experience in collaborating directly with customers along with a proven track record of technical leadership and accomplishments
• Ability to communicate effectively and in a constructive manner with customers, coworkers, management, and executives
• Eager to take on new tasks/responsibilities and passion for customer experience, operational excellence, and continuous development

M365 Cloud Solutions Security Architect

Confidential

Responsibilities:

• As a M365 Cloud Solutions Security Architect, l was able to use my knowledge and experience to design Office 365 security services across several areas to ensure secure global delivery of M365 services
• Responsible for leading the security design for Confidential Defender for Identity, Privileged Identity Management, Confidential Defender for ATP,including security standards, and baselines for Confidential Office 365 and Azure
• This includes all associated M365 security controls, firewalls, anti-malware, sharing protection, data protections, and management flows
• Drives definition and standards required for security management operations for these cloud services
• Translates high-level service design from service and project management into low-level component designs
• Develop and document the low-level design specifications for adds/changes/deletes of services and related components
• Collaborate as part of small delivery teams which include project managers, architects, and change management professionals
• Partner and mentor other architects and consultants to share knowledge and experience
• Work with service and product managers to identify / document service requirements
• Ensures designs produced adhere to architectural roadmaps and supports the development, execution, and operation of service
• Participated in peer review and sign off on detailed designs with project / executive sponsorship

Premier Field Engineer / Customer Engineer

Confidential

Responsibilities:

• Team Lead for vendor-based Canadian Premier Field Engineers working for Data Glove
• Assisted with technical Interviews for candidates in Brazil, Canada, Costa Rica, and the United States for roles in our Azure Call Center or for Premier Field Engineer in Active Directory, Confidential Endpoint Manager and Windows 10
• Provided guidance, mentorship and onboarding assistance to new Premier Field Engineers indoctrinate into the Confidential Premier Field Engineering Services Program hired by Confidential
• Obtained 24 Internal accreditations on Confidential technologies to support customer environment.
• Received 3 Internal recognitions for work performed with customers.
• Confidential Premier Field Engineer acts as the primary onsite/offsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management. We provide technical support including product technical workshop/training onsite, as well as via telephone, and electronic media.
• Also delivers proactive Health Checks (HC) and advisory assistance which involves sharing Confidential 's best practices, analyzing the customer environment and setup against the best practices.
• Specialized in Active Directory, Confidential Azure and Confidential Endpoint Manager ( Confidential System Center Configuration Manager Current Branch, Confidential Intune, WSUS, and OSD Platforms (Windows 7-Windows 10), meeting and surpassing the following requirements:
• Provided phone advisory, remote or in person assistance with Confidential 's Premier Customers on Active Directory, Azure Active Directory, Azure Connect, ADFS, Hybrid Azure Active Directory, Conditional Access Policies with Intune, and Azure, SCCM, GPO, MBAM, Intune with Autopilot, Software distribution from Intune, MS store for Business, Confidential PKI, Windows Server and Windows 10, SCCM upgrades and SCOM upgrades.

Principal Consultant

Confidential

Responsibilities:

• As Principal I established and led the architecture and technical and professional consulting teams to successfully develop and implement complex IT systems, technical and professional service engagements.
• Provide technical leadership on critical projects that cross functional areas. Develop and grow client & vendor relationships at a business and IT leadership level.
• Hired, mentored, and managed a group of 26 technical professionals between Calgary, Toronto, and Vancouver
• Performed technical and professional service engagements thru partnerships with other firms delivering IT projects across Western Canada and the United States
• Led multiple training courses in Azure, M365, MS Endpoint Manager, Windows 10 etc. through New Horizons, ProTech Training, Alliance Micro, TechSherpas, Fast Lane Canada, and Techno training.
• I developed and implemented new business initiatives, through the development and growth of client & vendor relationships.
• Signing authority for all consulting engagements; Responsible for establishing and leading the architecture and consulting teams; Direct accountability for account retention and growth
• Overall responsibility for all consulting engagements, Coordinate with clients, vendors, and internal teams
• Forecast and achieve annual consulting revenue objectives for new and existing customer base; Accountable for developing and managing annual department budget.
• Development of standard service offerings that can be sold directly by Confidential
• Assisted customer to design, document, build and implement a Mobile Device Management Solution with Confidential Intune and Apple IOS devices
• Administration and Configuration for the Intune environment and all related components
• Create and maintain documentation including architecture designs, Standard Operating Procedures, supporting processes, testing methodology, and training materials.
• Create analytics for Confidential Intune, reports, and BI Dashboards.
• Mentor and provide training for the engineering team.
• Maintain fully operational Intune test environment while customer moved into Production phase later in project.
• Assisted customer to redesign, document, build and implement a Two-tier Confidential PKI infrastructure built on Confidential Windows Server 2016 on VMWare 6.5
• Separate PKI server, issuing server with NDES deployment for use with Intune using SCEP certificates for Intune deployment of Wi-Fi profiles

SCCM Consultant

Confidential, Bridgeport, Pennsylvania

Responsibilities:

• Managed, planned, and engineered Confidential System Center Configuration manager services for Sims global Environments.
• Built customers SCCM global Environments from the ground up. Planned and implemented successful migrations off of Parent company's network to its own.
• Built scripted packages and applications for global deployments per customer demands.
• Developed custom images for customers and automate OS deployments.
• Responsible for building SCCM server
• Provided infrastructure and design for setting up and maintaining SCCM environments
• Resolve hash package mismatch issues on distribution points
• Implemented hardware solutions to ensure business continuity
• Trained staff and site admins to follow Confidential best practices for deployment
• Utilized tools for remote management and support SCCM client computers
• Troubleshot package deployment issues
• Troubleshot hardware and network related issues Maintained client software update compliance

SCCM Consultant

Confidential

Responsibilities:

• Assisted Confidential customer with Peer Cache issues for System Center Configuration Manager Current Branch 1806Virtual Machine running on VMWare 6.5
• Troubleshooted client’s environment to resolve current issue related to peer cache deployment to remote site
• Documented, implemented, and tested proper usage of Peer Cache for customers environment

Azure Architect

Confidential

Responsibilities:

• Performed analysis for migration moving the current on-premises infrastructure directly to Office365 and Azure
• Performed on Site Active Directory and Azure Risk and Assessment planutilizing Azure Migrate and Azure Site Recovery
• Examined and implement strategies for capacity planning, performance tuning
• Engaged with customer ISP to provided updated connection type to facilitate fast connection to Confidential Cloud environment
• Provided KT to customer regarding MS Azure IaaS services (i.e., Compute, networking, databases, storage, backup and archive, DR, security, monitoring, etc.)
• Provided technical strategy and architecture at an enterprise level
• Provided KT for MS Azure Security & Identity services (i.e., Azure Active Directory, Domain Services, Azure Security Center, Azure Governance), Understanding network topologies, load balancing and segmentation
• Assessment and demonstration of new technologies
• Experience leading Azure Cloud project delivery, i.e., responsible for:
• Project deliverable
• Technical and architecture oversight

Confidential SCCM/Intune/Windows 10 Consultant

Confidential

Responsibilities:

• Evaluated/Assisted/Demonstrated/Implemented necessary configuration for usage of Co-management of Windows 10 POC environment, worked with Confidential Desktop, GPO, Security, Packaging, SCCM Teams to implement MDM (Mobile Device Management) policies to Windows devices as well as IOS and Android devices to be managed by Confidential Intune and System Center Configuration Manager Current Branch.
• Examined GPO’s that could be converted using the MMAT (MDM Migration Analysis Tool) and implemented necessary MDM/Custom policies with necessary settings or ADMX backed policies. Delivery of Application/ Line of Business/Custom applications and packaging of Win32applications for delivery from Intune. Assist with deployment of Bitlocker and assist with evaluation of Windows with Autopilot either Hybrid or Azure AD joined.
• Created 77-page document for Confidential ’s Customer for adoption of Technologies for usage with Co-Management which included WuFB (Windows Update for Business) and usage of DO (Delivery Optimization) Update of SCCM server to Current Branch 1810 Environment to support Package conversion from MSI to MSIX format for package delivery.

MBAM Consultant

Confidential

Responsibilities:

• Assisted Confidential customer with the installation and integration of Confidential BitLocker Administration and Monitoring with customers SCCM 1810 Configuration Manager environment
• Configured and Installed the BitLocker Encryption key storage, backup and recovery as well installed the High availability and recovery for the MBAM Database
• Recovery of encrypted data from fixed vs. removable drives (BitLocker to Go)
• Develop a BitLocker Group Policy template specific to the Customer environment
• Develop a process that Customer Help Desk can follow for data recovery
• Provide KT to Customer staff on various aspects of the processes and technologies
• Confidential Windows 10 development & troubleshooting
• Windows 10 imaging considerations as they relate to BitLocker
• Assisted with the deployment with the Bitlocker Agent through customers Task Sequence

SCCM Consultant

Confidential

Responsibilities:

• Managed, planned, and engineered Confidential System Center Configuration manager services for Horizon’s customers Environments
• Managed, planned, and engineered Confidential Public Key Infrastructure either as an upgrade path or new environment
• Installed 6 brand new environments for customer Test and Production
• Built customers SCCM environments from the ground up. Planned and implemented successful migrations off of Parent company's network to its own.
• Built scripted packages and applications for global deployments per customer demands.
• Developed custom images for customers and automate OS deployments. Responsible for building SCCM server
• Provided infrastructure and design for setting up and maintaining SCCM environments
• Resolve hash package mismatch issues on distribution points
• Implemented hardware solutions to ensure business continuity
• Trained staff and site admins to follow Confidential best practices for deployment
• Utilized tools for remote management and support SCCM client computers
• Troubleshot package deployment issues
• Troubleshot hardware and network related issues Maintained client software update compliance

Premier Field Engineer/Customer Engineer

Confidential

Responsibilities:

• Premier Field Engineer acts as the primary onsite/offsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management. We provide technical support including product technical workshop/training onsite, as well as via telephone, and electronic media. A PFE also delivers proactive Health Checks (HC) and advisory assistance which involves sharing Confidential 's best practices, analyzing the customer environment and setup against the best practices.
• I specialized in Active Directory, Confidential Azure and Confidential Endpoint Manager ( Confidential System Center Configuration Manager Current Branch, Confidential Intune, WSUS, and OSD Platforms (Windows 7-Windows 10), meeting and surpassing the following requirements:
• Provided phone advisory, remote or In person assistance with Confidential 's Premier Customers on Active Directory, Azure Active Directory, Azure Connect, ADFS, ADFS With MFA, Hybrid Azure Active Directory, Conditional Access Policies with Intune and Azure, SCCM, GPO, MBAM, Intune with Autopilot, Software distribution from Intune, MS store for Business, Confidential PKI, Windows Server and Windows 10

Azure Architect

Confidential

Responsibilities:

• Architect operational and automate deployment of Azure infrastructure with VM’s, Application Gateway, Internal & External LB’s thru PowerShell workflows
• Migrate on-prem Web and Data workloads to Azure IaaS.
• Create and edit ARM template for Azure Infrastructure service deployment automation.
• Submit proposals and reference architecture for new projects and business opportunities.
• Design and test DR for SQL PaaS offerings for high-availability and Geo-redundancy.
• Work with the development teams thru an agile framework for deployment into customer PaaS environment.

SCCM Consultant

Confidential

Responsibilities:

• Tasked to build, document, and build 6 brand new environment, Production, Test and SCADA networks without internet connectivity
• Built customers PKI and SCCM global Environments from the ground up. Planned and implemented successful migrations off Parent company's network to its own.
• Built scripted packages and applications for global deployments per customer demands.
• Developed custom images for customers and automate OS deployments. Responsible for building SCCM server
• Provided infrastructure and design for setting up and maintaining PKI and SCCM environments
• Implemented hardware solutions to ensure business continuity
• Trained staff and site admins to follow Confidential best practices for deployment
• Utilized tools for remote management and support SCCM client computers
• Troubleshot package deployment issues
• Troubleshot hardware and network related issues Maintained client software update compliance

Windows 10 Consultant

Confidential

Responsibilities:

• Provide DDPS POC for a client of Confidential Solutions
• Provided deep desktop deployment experience with Windows 8, Windows 7, and XP, the Confidential Deployment Toolkit, and the Confidential Assessment and Planning tool.
• Knowledge of Sysprep, Win-PE, and image deployment methods such as Lite-Touch
• Experience with System Center Configuration Manager, Active Directory, and the User State Migration Tool.
• Assisted Customer to deploy a MDT server and built the necessary Windows image for Deployment
• Provided KT for Building and maintaining images, producing, and deploying Group Policy Objects to manage the environment, and how to deploy images and applications using multiple methodologies, including SCCM, MDT, WAIK, WDS, etc. using Zero Touch or Lite Touch capabilities.
• Provided KT and assisted with Application deployment, including creating packages to install Office or other LOB corporate applications.
• Advised on the usage of Desktop virtualization technologies like App-V, MED-V, and the Confidential VDI suite, Scripting experience
• Technical consulting delivery experience in Windows related technologies. Expertise in enterprise architecture, infrastructure deployment and/or distributed system implementation.

Senior Confidential Consultant

Confidential

Responsibilities:

• Performed a Risk Assessment Plan (RAP) of the customers Active Directory state and Configuration Manager and PKI environments.
• Managed, planned, and engineered Confidential System Center Configuration manager services for Horizon’s customers Environments
• Managed, planned, and engineered Confidential Public Key Infrastructure either as an upgrade path or new environment
• Installed 6 brand new environments for customer Test and Production
• Built customers SCCM environments from the ground up. Planned and implemented successful migrations off of Parent company's network to its own.
• Built scripted packages and applications for global deployments per customer demands.
• Developed custom images for customers and automate OS deployments. Responsible for building SCCM server
• Provided infrastructure and design for setting up and maintaining SCCM environments
• Resolve hash package mismatch issues on distribution points
• Implemented hardware solutions to ensure business continuity
• Trained staff and site admins to follow Confidential best practices for deployment
• Utilized tools for remote management and support SCCM client computers
• Troubleshot package deployment issues
• Troubleshot hardware and network related issues Maintained client software update compliance

Virtualization Technical Trainer

Confidential

Responsibilities:

• Provided instruction on the Confidential Virtualization course to TechSherpas customer
• Remote Delivery to customer using Skype for Business/Teams, review of Confidential PowerPoints and technical demonstrationof the Learn on Demand Labs Environment
• Worked for a Private College during the evening to provide in person instruction 4 nights a week
• Provided instruction on CompTIA A+, Sec+ and introduction to the Confidential MCSE track for Windows Server 2016
• Assisted with the creation of delivery material for the college and assisted the Director on planning of course content to be offered

SCCM Engineer

Confidential

Responsibilities:

• Acting as Technical SCCM Support Lead for the customers SCCM 2012R2 environment Provide 3rd level support for the Server platform running a mixed VMWare/Physical Blade infrastructure of the customer environment consisting of over 1,200 Servers running Windows and UNIX and 6,200 Windows workstations
• SCCM environment consisted of 6 Primary Site servers in 9 domains 8 Distribution Points, 1E Nomad /Active Efficiency providing content distribution to client endpoint
• Monitor Confidential SCCM and 1E Platform health and mitigate identified problems and Monitor server platform queue to ensure issues are resolved timely
• Assigned to one of Canada’s to 4 banks, acting as Technical SCCM Support Lead and Steady State Engineer for the customer SCCM 2012R2 environment Provide 3rd level support for the Server platform running a mixed VMWare/Physical Blade infrastructure for the customer Bank environment consisting of over Consisting of 23,000 End Points with 3 dedicated environments to Production, UAT, Test, 1241 1E Nomad Branch Main Branch PC’s providing distribution of content, 1E PXE Lite for OSD deployment of the Customers Image
• Ensure correct installation, configuration, use and maintenance of the Confidential SCCM Platform.
• Monitor Confidential SCCM and 1E Platform health and mitigate identified problems
• Manage application deployment objects for new and existing software
• Manage deployment of all periodic updates, patches, critical updates, and service packs on a timely basis
• Design, Implement and Test the Banks DR Plan regarding the SCCM infrastructure
• Design, Implement and Test the Banks Separate SCCM Infrastructure for ATM network
• Assist with OSD troubleshooting to ensure delivery of image to bank environment
• Assigned to Canada’s Largest Airport, acting as Technical SCCM Support Lead and Steady State Engineer for the customer’s mixed SCCM 2007R3/SMS 2003 environment Provide 3rd level support for the Server platform running a mixed VMWare/Physical Blade infrastructure
• Ensure correct installation, configuration, use and maintenance of the Confidential SCCM Platform.