SUMMARY

• Around 4+ years of IT experience as a Backup Admin providing end to end TSM clients and server support.
• 4+ years of working experience on enterprise backup tools IBM TSM, Symantec Backup Exec, NetBackup, CA ARCserve and VDP 6.1 in daily operations.
• ITILv3 Foundation Certified in IT Service Management TEMPeffective from 29th August 2016.
• DELLEMC ISMv3 Certified Professional issued on 16th September 2017.
• Trained on Azure Administrator and AWS Certified Solutions Architect - Associate.
• Disk Space Management of backup servers and management of LTO tape and Library virtually.
• Working knowledge of backing up DB using TDP SQL, Oracle, Domino.
• Working knowledge of backing up VMs using TSM for VE.
• Good knowledge of windows and UNIX servers.
• Excellent communication skills, daily interaction wif customers, maintaining KPIs and SOPs.
• Maintaining SLAs related to Application and Servers.
• Daily working knowledge of HPSM, IBM Lotus notes.
• Ability to quickly understand, learn and implement teh new system design, new technologies, data models and functional components of software system in a professional work environment.
• Strong attitude towards enhancing and learning new technologies.

TECHNICAL SKILLS

Operating Systems: Windows 2003, 2008, 2012, 2016, UNIX Servers.

Backup Tools: IBM Tivoli Storage Manager, Symantec Backup Exec, NetBackup, CA Arc Serve, VDP 6.1.

Incident Management Tool: HP Service Manager, Service Now

Other Tools: IBM Lotus Notes, VMware vSphere

Monitoring Tools: Nagios, AWS Cloudwatch

PROFESSIONAL EXPERIENCE

Confidential

Tivoli Storage Manager

Responsibilities:

• Regular monitoring and troubleshooting of TSM Servers and Tape Libraries associated wif respective backup servers.
• Daily Health checkup of TSM servers to ensure smooth operation of client backups and server tasks.
• Running move data, migration, space reclamation on storage pools to make sure dat sufficient amount of space available for daily backups.
• Knowledge of VM servers, VM hosts and ESXi host related to vCenter environment.
• Performed Installation/up gradation/Administration of TSM Server/Client on all Windows Servers.
• Troubleshooting and monitoring hardware errors of drives and redefining drives in TSM server to access new drives.
• Identifying Tape volume errors, restore data from offshore volume and remove from storage pool and checkout teh volume from library.
• Defining of Policy domain based on Client requirements wif required retention periods.
• Planning TSM backups wif required retention periods and defining teh policy domains and management class accordingly, binding of client's data to required management class to store teh data in predefined storage pools like Disk, sequential storage pools and copy data from primary storage pools to copy storage pool for offsite.
• Planning TSM job schedules to take periodic backups of production, test, QA and Dev servers.
• Defining administrative schedules for administrative operations in TSM Server for controlling migration process, backup storage pools, TSM DB backup, volhist backup, devconfig backup, identify duplicates and expire inventory process.
• Configuration Open file support, Journal based backup in windows server.
• Monitoring of Performance and backup timings.
• Manage capacity and performance of teh backup infrastructure ensuring teh integrity of infrastructure on a day to day basis.
• Providing technical support to other teams to TSM backup and restore operation like UNIX team, Windows team, Data base teams.
• Planning and Configuration of database and recovery logs, Storage Pools and troubleshooting.
• Configuring Policy Domains, Policy Sets, Management Classes, Copy groups and maintain retention policies depending on teh client configurations and requests.
• Querying Occupancy, File space, node data for a Node and LOCK/UNLOCK and reset PASSWORDS for nodes.
• Checking DB Backup and Storage Pools Backup.
• Configuring and Managing teh Library for availability of Scratch Volumes, Labelling, Check-in, Check-outs, Drives availability, and Setting Paths.
• Offsite Reclamation of Tape Volumes.
• Define and Check TSM operations like Collocation, Migration, Reclamation and Expiration.
• Providing technical support to other teams for TSM backup and restore operations like UNIX team, Windows team, Database teams.
• Do BMR on client servers as per client’s requirement.
• Ensure reporting about missed, failed backups wif solutions to respective teams.
• Preparation of implementation & maintenance documentation.
• Investigating teh issue related to Missed/Failed and long running client backups and TSM server schedules.
• Entertain teh daily restore requests from customers.
• Resolving tickets related to backup/restore/configuration requests in HPSM.
• Maintaining monthly KPI, SOP and daily checklists related to client’s backup.
• Discussing backup issues wif teh client in technical meeting.
• Vendor Contact whenever required in teh environment.
• Involved in customer audit and compliance activities whenever required.
• Proper Time Management and do multitasking for any urgent customer’s request wifin a small window.
• Installation and configuration of BA client and TDP SQL/Oracle/SAP Agent as per client requirement.
• Configuration of SQL backups for cluster, single and multi-instance.

League Manager

Confidential

Responsibilities:

• Managing end to end TSM client support for 250+ servers in teh environment.
• Regular monitoring of TSM servers and client backups.
• Troubleshooting backups on everyday basis.
• Backup Configuration on client servers.
• Team Player wif proper time management in major rollout activities.
• Good knowledge of Windows and UNIX environment.
• Providing technical support to other teams for TSM backup and restore operation like UNIX team, Windows team, Database teams.
• Maintaining SLAs related to Application and Servers.
• Resolving tickets related to backup/restore/configuration requests in HPSM.