SUMMARY

• Technical Support /Design & Architect Azure IaaS solutions/Customer Care / Operations / Project Management / Vendor, Client Relations.
• A consummate customer service delivery professional with wide - ranging operational experience and a technical support background with a global leader in its field.
• Help organization to improve regional business by transforming their style of interaction with customers. This calls for examining organizational culture, strategy, marketing, interaction design, customer service, and leadership practices.
• Passionate about learning modern technologies and noting emerging best customer service practices in IT-Hardware domain

TECHNICAL SKILLS

• Technology vision and strategy
• 24x7x365 technical operations
• Technical Trainings
• SaaS & managed web services- Office365
• Cloud architecture (IaaS) & management
• Azure VM
• Azure Hybrid Environment
• Azure Active Directory - Cloud Identity
• LAN, WAN, VPN, Wireless Technology & Troubleshooting
• Client OS: Windows, Linux, iOS, Android,
• Server Virtualization
• Hyper-V VMware
• Active Directory administration
• Administrative knowledge of MS Exchange versions:
• Exchange 2010
• Exchange 2013
• Administrative knowledge of Cloud platform:
• Microsoft Azure Service manager, Azure Resource Manager and ARM templates
• Strong technical acumen of servers for administration purpose:
• MS Windows Server
• Specialist in office administration packages:
• MS Office 2016 SME Application.
• Internet Search engines
• Thorough understanding of MS products:
• Active Directory

PROFESSIONAL EXPERIENCE

Azure IaaS & System Analyst

Confidential, Mount Laurel, NJ

Responsibilities:

• Manages IT infrastructure including Active Directory management, network, systems, voice, & power equipment.
• Extensive experience in all the domains of IT infrastructure, systems administration, Network and Information Security, & Network Inventory Management etc. Administrative task on Linux servers.
• Working on SharePoint implementation.
• Implementation of Web Apps on Azure.
• Migration of Exchange 2013 to Office 365
• Implementation of SSRP using Azure AD.
• Configuring Azure Storage of local users.
• Design and Configure Azure IaaS solutions.
• Configuring Azure PaaS Azure SQ L

Sr. system admin

Confidential

Responsibilities:

• Hyper-V server and VMware, installing host, creating client, configuring virtual network and infrastructure management.
• Experience Azure resource manager(ARM) Windows Azure IaaS - Virtual Networks, Virtual Machines, Cloud Services, Resource Groups, Traffic Manager, and Auto-Scaling.
• Adding using Azure Resource Manager New Co-Admin and Managing the Co-Admins for the Subscription in the Windows Azure Platform
• Azure Storage development and design utilizing Blobs, Files, Queues, Tables and VM's.
• Established connection from Azure to On-premise datacenter using Azure site to site VPN.
• Hands on NSGs for layer 4 Access Control List (ACLs) for incoming and outgoing packets.
• Leveraged VNET system routes and underlying route table that holds Local VNet Rules, On-premise Rules, Internet Rules and IP Forwarding as design basis.
• Creating Azure Backup vault and protecting required Azure VMs to take the VM level backups
• Experience in managing Azure Storage Accounts
• Design and provisioning of test labs on Azure for development team members.
• Experienced Office 365 email & collaboration expert to join a team that will be responsible for delivering Office 365 services
• Giving support to users on office 2016 plus and SME.
• Experience in the IT industry as a Hyper-V/Windows administrator.
• Experience with Hyper-V management with SCVMM and CA RHA (for High Availability).
• Proficient in Windows servers and upgrade of 2003 servers to 2008 servers and 2012 servers as per the versions used like standard and enterprise upgrade and active directory administration.
• Created user accounts and provided access to the desired servers.
• Hands on experience in Writing/Maintaining and login/logoff scripts.
• Hands on experience with Dell 2800, 2900 and R700 series servers and HP ML, DL, BL series servers.
• Hand on experience on Dell remote access card (DRAC)
• Created and tested SCCM Packages in AD Group Objects environment for remote application deployment.
• Hand on experience in configuring and managing WDS server for remote OS deployment and have experienced Microsoft Deployment toolkit (MDT)
• Experienced in supporting HP, Dell, and Cisco hardware.
• Knowledge of managing, maintaining, administering, troubleshooting high end network devices such as cisco routers, switches and Juniper firewalls.
• Hand on experience in configuration of Avaya IP phone
• Work on escalated tasks related to interconnectivity issues and complex cloud-based identity management and user authentication, service interruptions with Virtual Machines (their host nodes) and associated virtual storage (Blobs, Tables,
• Moderate and contribute to the support forums (specific to Azure Networking, Azure Virtual Machines, Azure Active Directory, Azure Storage) for Microsoft Developers Network including Partners and MVPs.
• Provide consulting and cloud architecture for premier customers and internal projects running on MS Azure platform for high-availability of services, low operational costs.
• Reporting to the Group Manager for technical escalations, analyze top-issues and top call drivers for the week and provide action plans to streamline processes.
• Handle escalated Support tickets till closure for MS Azure IaaS platform.
• Adding the New Co-Admin and Managing the Co-Admins for the Subscription in the Windows Azure Platform.
• Configuring and Managing tenants and Domains in Office 365.
• Implementing Directory Synchronization for migration.
• Deploying migration setup for multiple types of migration. (IMAP, Staged and Hybrid)
• On-Boarding and Off-Boarding the mailboxes from Exchange Online Servers.
• Migrating the Shared, Resource and Room Mailboxes to cloud and from cloud to On-Premise.
• Handling post migrated issues like permissions and password issues for the users.
• Administered and supported Office 365 and MS Exchange policies.
• Setting up the ActiveSync for the mobile messaging services.
• Managed MS Exchange servers, AD applications and public folders.
• Resolved tenancy technical issues and monitored Office 365 systems.
• Automated and executed Office 365 procedures utilizing Windows PowerShell.
• Implement Active Directory sync
• Migrating mailboxes from hosted emails system to office 365.
• Deploy Microsoft office 2016 SME.
• Administration and configuration of TFS for .Net users
• Exposed to working with various issue severities, engaging specialized teams, close deadlines.
• Work closely with the program management / product group for info on new released features. Interact with principal owners of Microsoft proprietary enterprise products.
• Contribute and collaborate with the content development team for official documentation, tech blogs and "how-to" tutorials.

Sr. server engineer

Confidential

Responsibilities:

• Manages IT infrastructure including network, systems, voice, & power equipment.
• Manages Windows Hyper-V server, installing host, creating client, configuring virtual network and infrastructure management.
• Experienced in Logical Volume Management on LVM Knowledgeable in HTTP, HTTPS, SMTP, FTP, SFTP, DHCP, DNS, SNMP TCP/IP, UDP, ICMP, VPN, POP3 protocols.
• Extensive experience in all the domains of IT infrastructure, systems administration, Network and Information Security, & Network Inventory Management etc.
• Implemented Best Practices for recent technologies continuously to improve network efficiency & conduct network & security audits at regular intervals
• Implemented Helpdesk facilities IT Support for local and remote users.
• Designed and Implemented Policies & Systems Processes to ensure 100% uptime of all Systems & Network Infrastructure and regular data backup and restoration activities.
• Implemented security best practices on server hardware and server software in accordance with company policies.
• Responsible for managing/coordinating day-to-day IT activities.
• Research and Implementation of upcoming modern technology and encourage team members to research new IT initiatives/ ideas.
• Software updates/ upgrades, migrations, configuration are happening on periodic basis and management and monitoring of applications, databases and other services.
• Worked with project managers and various internal teams to analyze and resolve problems associated with technical issues.
• Involved in troubleshooting DNS, DHCP, IIS and Active directory and maintained Web Servers by installing Microsoft IIS7.
• Active Directory and OperatingSystemaccount management With NTFS permission Maintaining FTP Sites and creating Virtual Directories in IIS7.Export control over servers in various operating systems.
• Implemented, managed, and troubleshoot Microsoft Windows Update Server, at corporate level.
• Design Disaster recovery plans for critical servers & desktops.
• Develop and maintain a scheduled maintenance program for all PC’s, keep up-to-date records cataloging computer equipment and software licenses, total assets management.
• Experience with Middleware technologies such as JBOSS EAP
• Designed corporate level Network Access Policies.
• Maintained Quality of Service (QoS) which includes:
• Documented Processes and procedures
• High availability of mission critical servers
• Faster resolution of problems
• Reduction in number of problems.
• 24 hrs. uptime responsibility
• Provide Supports on CISCO Devices, HP Servers and Desktops.
• Business development and customer relationship.
• Managing network support of BSNL which includes WAN & LAN support in Punjab under ERICSSON project.
• Network & Server support to PNB, DOP, NIC, Maruti, Pepsi, Ericsson etc.
• Testing of BSNL billing N/W systems with T/D (Technology & Testing) department BSNL Punjab.
• Installation & Configuration of HP ProLiant Servers with WINDOWS 2003, LINUX, UNIX.
• Installation & configuration of HP MSA, LTO & Clusters with different Customers at Punjab.
• Proper coordination with Customers & HP to provide better services to customers.
• Responsible for providing hardware & software training to all team members.
• Escalation handling for HP Servers, RAID Controllers, MSA, LTO, DAT, Printers, Plotters.
• Installation & configuration of RILOE Cards, RAID controllers, Storage devices in Servers.