Azure Iaas & System Analyst Resume
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Mount Laurel, NJ
SUMMARY
- Technical Support /Design & Architect Azure IaaS solutions/Customer Care / Operations / Project Management / Vendor, Client Relations.
- A consummate customer service delivery professional with wide - ranging operational experience and a technical support background with a global leader in its field.
- Help organization to improve regional business by transforming their style of interaction with customers. This calls for examining organizational culture, strategy, marketing, interaction design, customer service, and leadership practices.
- Passionate about learning modern technologies and noting emerging best customer service practices in IT-Hardware domain
TECHNICAL SKILLS
- Technology vision and strategy
- 24x7x365 technical operations
- Technical Trainings
- SaaS & managed web services- Office365
- Cloud architecture (IaaS) & management
- Azure VM
- Azure Hybrid Environment
- Azure Active Directory - Cloud Identity
- LAN, WAN, VPN, Wireless Technology & Troubleshooting
- Client OS: Windows, Linux, iOS, Android,
- Server Virtualization
- Hyper-V VMware
- Active Directory administration
- Administrative knowledge of MS Exchange versions:
- Exchange 2010
- Exchange 2013
- Administrative knowledge of Cloud platform:
- Microsoft Azure Service manager, Azure Resource Manager and ARM templates
- Strong technical acumen of servers for administration purpose:
- MS Windows Server
- Specialist in office administration packages:
- MS Office 2016 SME Application.
- Internet Search engines
- Thorough understanding of MS products:
- Active Directory
PROFESSIONAL EXPERIENCE
Azure IaaS & System Analyst
Confidential, Mount Laurel, NJ
Responsibilities:
- Manages IT infrastructure including Active Directory management, network, systems, voice, & power equipment.
- Extensive experience in all the domains of IT infrastructure, systems administration, Network and Information Security, & Network Inventory Management etc. Administrative task on Linux servers.
- Working on SharePoint implementation.
- Implementation of Web Apps on Azure.
- Migration of Exchange 2013 to Office 365
- Implementation of SSRP using Azure AD.
- Configuring Azure Storage of local users.
- Design and Configure Azure IaaS solutions.
- Configuring Azure PaaS Azure SQ L
Sr. system admin
Confidential
Responsibilities:
- Hyper-V server and VMware, installing host, creating client, configuring virtual network and infrastructure management.
- Experience Azure resource manager(ARM) Windows Azure IaaS - Virtual Networks, Virtual Machines, Cloud Services, Resource Groups, Traffic Manager, and Auto-Scaling.
- Adding using Azure Resource Manager New Co-Admin and Managing the Co-Admins for the Subscription in the Windows Azure Platform
- Azure Storage development and design utilizing Blobs, Files, Queues, Tables and VM's.
- Established connection from Azure to On-premise datacenter using Azure site to site VPN.
- Hands on NSGs for layer 4 Access Control List (ACLs) for incoming and outgoing packets.
- Leveraged VNET system routes and underlying route table that holds Local VNet Rules, On-premise Rules, Internet Rules and IP Forwarding as design basis.
- Creating Azure Backup vault and protecting required Azure VMs to take the VM level backups
- Experience in managing Azure Storage Accounts
- Design and provisioning of test labs on Azure for development team members.
- Experienced Office 365 email & collaboration expert to join a team that will be responsible for delivering Office 365 services
- Giving support to users on office 2016 plus and SME.
- Experience in the IT industry as a Hyper-V/Windows administrator.
- Experience with Hyper-V management with SCVMM and CA RHA (for High Availability).
- Proficient in Windows servers and upgrade of 2003 servers to 2008 servers and 2012 servers as per the versions used like standard and enterprise upgrade and active directory administration.
- Created user accounts and provided access to the desired servers.
- Hands on experience in Writing/Maintaining and login/logoff scripts.
- Hands on experience with Dell 2800, 2900 and R700 series servers and HP ML, DL, BL series servers.
- Hand on experience on Dell remote access card (DRAC)
- Created and tested SCCM Packages in AD Group Objects environment for remote application deployment.
- Hand on experience in configuring and managing WDS server for remote OS deployment and have experienced Microsoft Deployment toolkit (MDT)
- Experienced in supporting HP, Dell, and Cisco hardware.
- Knowledge of managing, maintaining, administering, troubleshooting high end network devices such as cisco routers, switches and Juniper firewalls.
- Hand on experience in configuration of Avaya IP phone
- Work on escalated tasks related to interconnectivity issues and complex cloud-based identity management and user authentication, service interruptions with Virtual Machines (their host nodes) and associated virtual storage (Blobs, Tables,
- Moderate and contribute to the support forums (specific to Azure Networking, Azure Virtual Machines, Azure Active Directory, Azure Storage) for Microsoft Developers Network including Partners and MVPs.
- Provide consulting and cloud architecture for premier customers and internal projects running on MS Azure platform for high-availability of services, low operational costs.
- Reporting to the Group Manager for technical escalations, analyze top-issues and top call drivers for the week and provide action plans to streamline processes.
- Handle escalated Support tickets till closure for MS Azure IaaS platform.
- Adding the New Co-Admin and Managing the Co-Admins for the Subscription in the Windows Azure Platform.
- Configuring and Managing tenants and Domains in Office 365.
- Implementing Directory Synchronization for migration.
- Deploying migration setup for multiple types of migration. (IMAP, Staged and Hybrid)
- On-Boarding and Off-Boarding the mailboxes from Exchange Online Servers.
- Migrating the Shared, Resource and Room Mailboxes to cloud and from cloud to On-Premise.
- Handling post migrated issues like permissions and password issues for the users.
- Administered and supported Office 365 and MS Exchange policies.
- Setting up the ActiveSync for the mobile messaging services.
- Managed MS Exchange servers, AD applications and public folders.
- Resolved tenancy technical issues and monitored Office 365 systems.
- Automated and executed Office 365 procedures utilizing Windows PowerShell.
- Implement Active Directory sync
- Migrating mailboxes from hosted emails system to office 365.
- Deploy Microsoft office 2016 SME.
- Administration and configuration of TFS for .Net users
- Exposed to working with various issue severities, engaging specialized teams, close deadlines.
- Work closely with the program management / product group for info on new released features. Interact with principal owners of Microsoft proprietary enterprise products.
- Contribute and collaborate with the content development team for official documentation, tech blogs and "how-to" tutorials.
Sr. server engineer
Confidential
Responsibilities:
- Manages IT infrastructure including network, systems, voice, & power equipment.
- Manages Windows Hyper-V server, installing host, creating client, configuring virtual network and infrastructure management.
- Experienced in Logical Volume Management on LVM Knowledgeable in HTTP, HTTPS, SMTP, FTP, SFTP, DHCP, DNS, SNMP TCP/IP, UDP, ICMP, VPN, POP3 protocols.
- Extensive experience in all the domains of IT infrastructure, systems administration, Network and Information Security, & Network Inventory Management etc.
- Implemented Best Practices for recent technologies continuously to improve network efficiency & conduct network & security audits at regular intervals
- Implemented Helpdesk facilities IT Support for local and remote users.
- Designed and Implemented Policies & Systems Processes to ensure 100% uptime of all Systems & Network Infrastructure and regular data backup and restoration activities.
- Implemented security best practices on server hardware and server software in accordance with company policies.
- Responsible for managing/coordinating day-to-day IT activities.
- Research and Implementation of upcoming modern technology and encourage team members to research new IT initiatives/ ideas.
- Software updates/ upgrades, migrations, configuration are happening on periodic basis and management and monitoring of applications, databases and other services.
- Worked with project managers and various internal teams to analyze and resolve problems associated with technical issues.
- Involved in troubleshooting DNS, DHCP, IIS and Active directory and maintained Web Servers by installing Microsoft IIS7.
- Active Directory and OperatingSystemaccount management With NTFS permission Maintaining FTP Sites and creating Virtual Directories in IIS7.Export control over servers in various operating systems.
- Implemented, managed, and troubleshoot Microsoft Windows Update Server, at corporate level.
- Design Disaster recovery plans for critical servers & desktops.
- Develop and maintain a scheduled maintenance program for all PC’s, keep up-to-date records cataloging computer equipment and software licenses, total assets management.
- Experience with Middleware technologies such as JBOSS EAP
- Designed corporate level Network Access Policies.
- Maintained Quality of Service (QoS) which includes:
- Documented Processes and procedures
- High availability of mission critical servers
- Faster resolution of problems
- Reduction in number of problems.
- 24 hrs. uptime responsibility
- Provide Supports on CISCO Devices, HP Servers and Desktops.
- Business development and customer relationship.
- Managing network support of BSNL which includes WAN & LAN support in Punjab under ERICSSON project.
- Network & Server support to PNB, DOP, NIC, Maruti, Pepsi, Ericsson etc.
- Testing of BSNL billing N/W systems with T/D (Technology & Testing) department BSNL Punjab.
- Installation & Configuration of HP ProLiant Servers with WINDOWS 2003, LINUX, UNIX.
- Installation & configuration of HP MSA, LTO & Clusters with different Customers at Punjab.
- Proper coordination with Customers & HP to provide better services to customers.
- Responsible for providing hardware & software training to all team members.
- Escalation handling for HP Servers, RAID Controllers, MSA, LTO, DAT, Printers, Plotters.
- Installation & configuration of RILOE Cards, RAID controllers, Storage devices in Servers.