SUMMARY

• Certified Network Engineer having around 7+ years expertise across designing, deploying, administrating, maintaining and supporting enterprise Cisco Voice & Data Platforms, Cisco VOIP equipments and VoIP related technologies
• Expertise in the areas of Internetworking, Data Communications, Server Operating Systems and Virtualization Technologies
• Experience in design, installing, configuring, and troubleshooting global networks utilizing multi - vendor routers and switches.
• Expertise in deployment of switches, routers, CUCM 10.X, 8X, Cisco unity connection 8.5, Call Manager Express, UC520, Unity Express and UCCE.
• Designing and maintaining Campus LAN Networks, building enterprise Voice Infrastructure & managing WAN.
• Expertise in Cisco Unified Presence Server (CUPS), Jabber for Windows and Mobile devices (IOS and Android). Troubleshooting issues on Expressways ( core and Edge ) and Mobile and remote access on expressways (MRA)
• Expertise in Cisco Unified Communications Manager (CUCM), Call Manger Express (CME), Cisco CTI - UCCX/IPCC/ICM, Cisco Unity, Cisco Unity Connection, Cisco Unity Express (CUE), voice gateways (MGCP, SIP, H323), PBX integration, Call routing, CRM integration and voice applications, Cisco Emergent Responder CER
• Have technical expertise in Switching, Routing, Cisco Pix515E, ASA, Cisco IPS, Cisco 3000 VPN Concentrators, MPLS, Web sense server, DHCP, wireless, Avaya CMS supervisor R15, troubleshooting and administration.

TECHNICAL SKILLS

• CCNP Voice
• CCNA Voice
• CCNA Routing & Switching
• MCITP

PROFESSIONAL EXPERIENCE

Confidential, Waltham, MA

UC / Voice Network Engineer

Responsibilities:

• Configuring Cisco Auto Attendant, IP communicator, Meeting Place, Presence Server, Call Agent and other user desktop applications and its integration with Cisco UCM server.
• Deploying SRST in a centralized Call Processing scenario and optimizing call flow between Private and PSTN networks
• Worked on all Version of Cisco Unified Communication Manager current being 10.5.2, Unity Connection( current 10.5.1)
• Configuring dial plans, Hunt List, Hunt groups, Hunt Pilots.
• Integrating CUC( SIP/SCCP) with CUCM
• Configuring gateways SRST & H323 / MGCP.
• Managing and configuring IP-Telephony Cisco Conference server for Conferencing.
• Installing WebEx Connect/Cisco Jabber and troubleshooting queries related to it
• Checking on the ELM for licenses when alerted and getting in touch with Cisco if less on licenses
• Going through curriculum vitiates(CV) passed on by the management and interviewing them
• Assigning roles & responsibilities to new joiners in the team after assessing them
• Pulling weekly/monthly reports and alerting if unknown changes done which may affect the production environment
• Configuring Cisco CTI route points, PLAR, Auto Attendant Console, IP communicator, Agent/Supervisor desktop and other user desktop applications with Cisco UCM server.
• Configuring T1- PRI, FXO, FXS and ATA 186 devices VG’s, Fax machine
• Training offshore team on the voice technology
• Preparing knowledgebase documents
• Responsible for testing, configuration, implementation and administration of Voice based technologies
• Take part in all voice related escalations and take responsibility of fixing it.
• Opening CISCO TAC cases of unknown or longing issues
• Upgrading firmware for the phones
• Taking part in the upgrades - CUCM, CUC

Confidential, Rock hill, SC

Network Voice Engineer

Responsibilities:

• Responsible for administration, configuration, testing, analysis, maintenance and implementation of Voice based applications and technologies.
• Design and implementation experience with Cisco Unified Communications Manager (CUCM) 10.X, 8.x, Call Manager Express, Cisco Unity (7.x, 8.x) and Unity connection, Unity Express7.1.
• Working with 6900 and 7900, 8800, DX650 IP phones, Transcoding, MCS servers and QOS.
• Handle queries/problems related to Extension Mobility, voicemail, IP Phones/Softphone, Route Plan Reports etc. and all other features of CUCM and Cisco Unity Connection, CME/CUE
• Setup Active Directory, Work with Cisco ASA Firewall, Troubleshoot gateways in Call manager Knowledge key mobility technologies and protocols, such as VPN (IPSec, SSL/TLS), SIP, HTTP,WAP (1.2, 2.0), XHTML,
• Configuration of Attendant consoles, groups, dial peers, Dial Plans, numbering plans, restrictions, MOH, CUCM Clustering, Quality of Service for Voice, Unity Express, Voice Gateways and Gatekeepers.
• Configuring dial-plans, Hunt group on Cisco Call Managers, SRST & H323 / MGCP gateway configuration.
• Configure Jabber 10.6.4 clients for windows and Mobile devices to include setting up Client Services Framework in CUCM, configuring SIP trunk and SIP trunk security profile for integration with Cisco presence server. Activating Cisco CTI manager, AXL web service and Cisco Dirsyn service for jabber functionality.
• Troubleshooting issues with MRA and Jabber clients, Customizing Jabber options as per the business needs using customized XML. Testing and implementing new Jabber client versions and options. (10.X and 11.X)
• Configure LDAP in order to enable jabber users synchronization into CUCM. LDAP system, LDAP authentication, and LDAP directory.
• Configuring Cisco Auto Attendant, IP communicator, Agent/Supervisor desktop and other user desktop applications with Cisco UCM server.
• Configuring T1- PRI, FXO, FXS and ATA 186 devices.VG224 Analog Gateway.
• Deploying and testing SRST and UCX in a Distributed Call Processing scenario and optimizing call flow between Private and PSTN networks.
• Plan, Assess, Design & assist deploying enterprise wide IP Telephony infrastructure for diverse internal customer base (group companies).

Confidential

Voice Engineer

Responsibilities:

• Designing, Installation and Configuration of Cisco Unified Communication Server 8.x (Ent. edition and Business edition), Unified Communications Express (UCX) on Cisco ISR routers, Cisco Unity 8.x, Unity Express.
• Installed, configure and integrate Cisco Unity 5.0.1 unified messaging system with CUCM 6.0.1. Two server configurations - AD, DNS and MS Exchange 2003 was installed on partner exchange server; and tool depot, call viewer, system admin portal on unity server.
• Configuring Cisco Auto Attendant, IP communicator, Meeting Place, Presence Server, Call Agent and other user desktop applications and its integration with Cisco UCM server.
• Deploying SRST and UCX in a Distributed Call Processing scenario and optimizing call flow between Private and PSTN networks.
• Moves, add and changes of Cisco IP phone extensions & IP Telephony features and services.
• Install, maintain, and repair server hardware for Cisco Unified Communications Systems.
• Install, maintain, and repair server hardware for Audio Video systems
• Install, maintain, and support Cisco IP phones
• VOIP stress testing and QA of Unified Communication environment
• Configuration and Maintenance of Cisco Voice Gateways series VG 224/VG 248.
• Perform automated Testingsuch as Cisco VoIP and UnifiedCommunications.
• Configuring VOIP and PSTN lines on IP phones on the Cisco Unified Communication Manager (CUCM).
• Adding Voicemails for users and troubleshooting the unity Voice mail related issues.
• Configuring the Priority lines
• Configuring the Phone Features (Call Transfer, Call Forward, Intercom, Call Hunt, Call Park, Call PickUp etc.)
• Worked on all Version of Cisco Unified Communication Manager (CUCM), Unity Connection
• Installing WebEx Connect/Cisco Jabber Softphones and troubleshooting the queries related to it.
• Looking into network issues related to internal hardwired LAN and wireless networks and resolving them.

Confidential

Network Voice Engineer

Responsibilities:

• Installed and configured CUCM 6.x, 7.x. Provisioned VOIP for remote sites of 50+users per site.
• Responsibilities included installing & configuring Cisco Call Managers & Unity servers, loading appropriate patches & hot fixes.
• Configuring the Gateways to support voice & data traffic, QoS configuration on switches / routers.
• Cisco Customer Voice Portal and Cisco Unified ICM scripting and configuration.
• Provided service solutions and maintained VPN, IVPN, MPLS-VPN Network-based services of corporate customers on Broad Band, LL, and ISDN
• Support of Cisco Gateway Controllers, Trunk gateways, and SIP Proxy Servers.
• Adding IP phones to the Cisco Unified Communications Manager database using auto-registration.
• Used BAT to add IP phones to Cisco Unified Communications Manager.
• Configured an MGCP gateway using T1 PRI to connect to the PSTN in CUCM.
• Implemented IP routing principal and IP addressing technologies.
• Handled SRST, Voice Routing Protocols, QoS and Voice Gateways and even maintained network engineering framework.
• Configured a Route Plan using MGCP Gateways that includes a Route Group, Route list and Route pattern.
• Managed Cisco's IP telephony and IPCC Contact Center Enterprise.
• Monitored call manager, ICM Call Center systems, UNITY voicemail, IVR and CVP.
• Configured Call manager features such as Call Park, Group Pick up, Extension mobility, IPMA.
• Managing and configuring IP-Telephony Cisco Conference server for Conferencing.
• Installed Cisco Unified Video Advantage and configured the Maximum Bandwidth for a Video Call.
• Configured Cisco routers/switches for VoIP - including quality of service (QOS) guarantee of voice and data integrity.
• Enabled remote users to access corporate LAN with VPN connectivity.
• Responsible for designing and implementation of customer’s network infrastructure, Setup VOIP network CCM 4.x, Unity Voice mail system.