SUMMARY

• Cisco CCNA Certified professional with over 15+ years of experience in the IT Industry, CISSP/CISM/CEH Cert
• Over 15+ years of experience as Deskside Support, Desktop Support, Help Desk Support, Technical Support, Network Support and Customer Support
• Expertise in Windows NT/2000/XP/Vista/Windows7, UNIX, Linux, Red Hat Linux, Apache, SQL, SOL Scripting, ERP Systems/Software/Programs, Oracle Systems and Programs, ODBC Database
• Performed Support for Microsoft XP/Win 7 workstations, MS Office/Outlook 2003/2007/2010
• Performed all break fix solutions for Lenovo HP and Dell desktops and laptops and HP printers.
• Expertise in Troubleshoot Windows XP, Vista, 7, 8 software and desktop applications
• Proficient in LAN, WAN, and network installation, monitor, and programming
• Expertise in repair, installs, upgrade, and maintain desktop and notebook computers as well as printers and scanners
• Configured and troubleshoots peripheral USB devices, on IBM, Dell workstations, and laptops
• Installed, diagnosed, repaired, maintained, and upgraded on all computer systems to ensure optimal workstation performance
• Experience in Back up and migrate user data to new/re - image PCs, Image laptops and Desktops for end users
• Used Active Directory to create new user accounts or account lookup of user current information.
• Remote into users computers by using Remote Desktop or Altiris Remote Console to troubleshoot issues
• Imaged and configured computers for deployments and Installed additional apps as needed.
• Used Symantec Ghost software to create a system images of the user PC
• Worked with Active Directory to look users accounts ex. (login issues password reset, email accounts software access users location etc).
• Ability to write engaging technical documents to assist users in software usage
• Managed a team of 34 PC techs, in-house and remote contractors
• Facilitated on-site consulting training for PC techs
• Published a monthly newsletter providing helpful on-site tips for remote PC techs
• Participated in on-site training sessions
• Attended IT forums, conferences, and networking events
• Developed and installed operating systems
• Responsible for performing troubleshooting activities prior to the implementation of new systems
• Tested software and computer equipment prior to ’go live’
• Develop security policies, procedure, and standards requirements to support the full life cycle protection of SAP/PeopleSoft/Oracle and other ERP system data base confidential information ( )
• Perform application and infrastructure risk assessments and threat modeling for different ERP systems ( )
• Administer vulnerability scans and coordinate remediation activities ( )
• Research, recommend, deploy and integrate the security tools and processes needed to protect information assets and infrastructure (15 years of experience with security tools)
• Review application security designs and drive implementation of recommendations through project teams ( )
• Perform periodic testing for compliance with documented security policies, procedures, and standards via PeopleSoft Oracle platforms ( )
• Initiate, facilitate, and promote activities to foster Information Security awareness globally (15 years of experience)
• Monitor advancements in Information Security technologies, legislation and threats ( )
• Support the implementation of Information Security standards such as ISO/NIST (15 years of information security tools and software 5 years of being cert via CISSP/CISM/CEH )
• “Stuxnet" experience since that has infected the internet and devices (PLC's) around the world.
• Migrated/integrated HR and payroll systems from JDE World to EnterpriseOne
• Technical design, development, and testing of reports and applications along with Hyper-v/VMware
• Provided user support, training, and documentation
• Created and maintained interfaces for pension, 401k, timecards, and bank reconciliations/future forecasting
• Developed and supported check and W2 printing using Optio software
• Created data conversions from the AS400 to JDE.
• Provided training to the companies developers for the newly implemented E1 software and other ERP systems
• Implemented a daily AR meeting to ensure that the end users get an understanding and a comfort level with the modifications and enhancements that were being provided for them.
• Guidance, mentoring and development of tools for the customer service/End user-department.
• Provide complete and timely support to team leads, application developers and business users on builds or migration related issues
• Perform package builds and deploys for full and update packages.
• Set up user roles, Allowed Actions and Transfer
• Activity Rules within Object Management Workbench
• Performed ESU- tracking and migration in 7 pathcodes and 22 environments
• Successfully supported upgrades from JDE B7333 to XE
• Create XML programs that allow files to be ftp'd to and from our business partner. This includes decryption and encryption processes.
• Utilize JDEdwards to create, test, and deploy a variety of reports, interactive applications, and batch applications.
• Utilize AS/400 to create CL programs.
• Train a variety of audiences on SalesLogix and JDEdwards.
• Plan and coordinate the EAI processes for effective business operations
• Manage the technical team and make sure of using best practices in work
• Work with all levels of employees/teams, vendors, management and other third parties to achieve the project objective
• Monitor the design and deployment of data, information and systems
• Communicate and update the data and information across all levels
• Take client feedback and project details and monitor the implementation status of the same
• Oversee the development, deployment and maintenance of the application integration process
• Manage the enterprise resource planning (ERP) data center to ensure smooth productivity
• Provide and maintain the application integration management process through dashboards and other information
• Align and make optimum utilization of IT resources and reduce deployment cost as much as possible
• Coordinate with software vendors and business partners on a regular basis for timely and quality delivery of products and solutions
• Train new employees on enterprise application concepts and its utilization process
• Take client feedback and project details and translate them to the team
• Ensure and oversee that client's expectations are met
• Make budget plans and evaluate the sheet with respect to past and present expenses
• Assist the technology officer to install, configure and upgrade the information and systems
• Report to the senior management and client on the progress status of the project and future plans
• Develop, manage and execute projects through EAI process
• Provide technical assistance in upgrading the plans through Oracle 10g and IBM WebSphere MQ across all levels
• Monitored the project work at all levels through proper coordination with team
• Apply and instruct new techniques and processes to improve the efficiency of the application integration
• Work with all team members, client and management to maintain continuous cooperation and coordination
• Report the management and the client on the progress of the project and all the new techniques introduced

TECHNICAL SKILLS

Network Components: Cisco Nexus Routers, Catalyst Switches, F5 Load Balancers, Firewalls, ASA’s, Protocol Analyzers (HP, Wireshark)

Network Simulators: Cisco CCNA, Pearson CCNA, Test King CCNA Routing and Switching, as well as Wireless

Network Management: EMC SMARTS, Tivoli, Foglight, HP OpenView, Sun, SNMP, Data Analytics

MS Office Applications (2007, 2010, 2013): FrontPage, Word, Excel, PowerPoint, Access, Project, Publisher, Outlook, Visio, Publisher, Skype For Business, OneNote

Project Management Methodologies: Agile, Waterfall, Scrum

Project Management Tools: MS Project, Atlassian, Podio, Wrike, Teamwork, VersionOne

Drawing Applications: Visio Professional, AutoCad for Mac&Windows

Operating Systems: Windows 8.1, Windows 7, Windows XP, Windows Vista, UNIX, Linux Fedora, Linux Red Hat, OS X, Mac OS, Open VMS, FreeMint, CP/M, BSD, AIX&AIXL, MINIX, Xenix, Solaris, Google Chrome OS, Open Suse, Ubuntu

Optical Network Elements: 400G, BWM, ADM 16/1, FT2000, 10G, 2.5G, DACS, EPON, GPON

Protocol Analyzers: Tcpdump, Cain&Abel, Kismet, Dsniff, NetStumbler, Ettercap, Ngrep, Ntop, EtherApe, CAPSA, NetBoy Suite, Sniff’EM, Vxsniffer, HP, Anritsu, Wireshark

Data Analysis: SAS, SPSS, Matlab, GNU Octave, Python, Scilab, R

Software Languages: ASP.NET, C#, AJAX, Java, JavaScript, Perl, Python, Shell Scripts, C, Objective-C, Ruby

Windows Server Applications: Windows Server 2003, 2008, 2008R2, 2012, 2012R2; Exchange, Active Directory, LDAP, DHCP, DNS, WINS, Cloud, Datadog

Load Balancers: F5, Barracuda

SQL's: Oracle, Sybase, Informix, SQL Server, Access, IBM, MySQL, Teradata, Filemaker, SAP, Firebird, Apache, TeamDesk

RFID: Readers, controllers, antennae, hand held devices

Servers: Microsoft Exchange Server, Microsoft Project Server, Office Web Apps Server, SharePoint, Excel Services, Info Forms Services, Outlook on the web,Server Farms, Server Blades, File, Database, Web

Clients: Windows based desktops, laptops, tablets; Apple based iMacs, MacBook, MacBook Air, iPads; thin clients

Wireless Protocols: 802.11a, 802.11b, 802.11g, 802.11n, 802.11ac

Network Security Protocols: WIFI/WIMAX, Bluetooth, FiberChannel Network, OSI, Routing, RTPS, SMB, FTP, SMTP, Telnet, HTTP, POP, HTCPCP, SFTP, TLS, E6, NTP, PPP,CSM, ASDM, IPSec, IDS, IPS, SSH, Secure VLAN, NAT, PAT, HTTPS, NNTP, IMAP, Bitcoin

Voice Protocols: VoIP, ISDN, SS7, SONET, SDH, H.225.0, H.245 H.323, SIP, G.711, G.729, DSLAM

WAN: IP, VPNs, Wireless, ATM, MPLS, BGP4, EIGRP, OSPF, HSRP, PPP, ISDN, HSRP, NAT, ACL, VLANs, SOX, HIPPA

PROFESSIONAL EXPERIENCE

Confidential, Ohio

Contractor/Consultant

Responsibilities:

• Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.
• Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.
• Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation.
• Establish service level agreements with end users.
• Provides “ownership” of problem thru final resolution.
• Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network.
• Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated efforts.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Negotiate with vendors, outsourcers, and contractors to secure network products and services.
• Assess, approve, and administer all equipment, hardware, and software upgrades.
• Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centers.
• Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities.
• Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.
• Oversee the administration of user accounts, permissions, and access rights in AD.
• Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action.
• Provide guidance to junior members of the team.

Confidential, Westville IN

IT Specialist/Enterprise Systems/Network Specialist

Responsibilities:

• Provides support activities in an assigned area 200 mile radius, 3 Confidential Hub centers each has 100+ electronic devices. Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting/Resolution on computer and Telecommunication systems.
• Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective to Confidential end Users and 3500+ Confidential Customer.
• Assist users to resolve computer related problems such as inoperative hardware or software.
• Ability to analyze and troubleshoot network, integrating worldship software/program, ODBC.
• Understanding of Windows Operating Systems to include XP, Vista, 7, 8, SQL, SQL Scripting, Cloud service
• Understanding of telecommunications systems.
• Understanding of wired and wireless network topologies.
• Adapt to new technology and applications that support job responsibilities.

Confidential

Independent Contractor/Consultant Specialist

Responsibilities:

• Perform Support for Microsoft XP/Win 7 workstations, MS Office/Outlook 2003/2007/2010
• Perform all break fix solutions for Lenovo HP and Dell desktops and laptops and HP printers.
• Troubleshoot Windows XP and Windows 7 software and desktop applications
• Perform deployment and break fix solutions for IBM and Dell desktops and laptops.
• Configured and troubleshoots peripheral USB devices, on IBM, Dell workstations, and laptops
• Installed, diagnosed, repaired, maintained, and upgraded on all computer systems to ensure optimal workstation performance
• Experience in Back up and migrate user data to new/re-image PCs, Image laptops and Desktops for end users
• Used Active Directory to create new user accounts or account lookup of user current information.
• Remote into users computers by using Remote Desktop or Altiris Remote Console to troubleshoot issues
• Imaged and configured computers for deployments and Installed additional apps as needed.
• Used Symantec Ghost software to create a system images of the user PC
• Worked with Active Directory to look users accounts ex. (login issues password reset, email accounts software access users location etc).
• Developed and installed operating systems.
• Responsible for the repair and maintenance of printers, monitors, scanners and hardware.
• Provided assistance at the in-house helpdesk providing technical support by phone and in person to the facilities staff.
• Responsible for loading new software and systems on existing equipment.
• Tested systems to ensure the elimination of bugs or viruses.
• Install, repair, maintain, and upgrade desktop and notebook computers as well as printers
• Responsible for performing troubleshooting activities prior to the implementation of new systems.
• Assisted the technicians with the installation of software, modems and drives.
• Tested software and computer equipment prior to ’go live’.
• Provided technical telephone support to correct software and hardware problems.
• Assisted with the repair of computer systems on site and for existing customers and the maintenance of client documentation.
• Performed upgrades on existing computer systems
• Manage a team of 34 PC techs, in-house and remote contractors.
• Provided technical support for the production division of the manufacturing facility.
• Facilitate on-site consulting training for PC techs.
• Installed, repaired, maintained, and upgraded desktop and notebook computers; performed maintenance on printers.
• Participated in on-site training sessions.
• Attended IT forums, conferences, and networking events.
• Publish a monthly newsletter providing helpful on-site tips for remote PC techs.