PROFESSIONAL PROFILE

• Dynamic and charismatic SENIOR MANAGEMENT EXECUTIVE CONSULTANT with a unique blend of expertise in complex Business Process Transition Improvement and Innovative Technology Transformation Solution initiatives.
• Results oriented Executive Client Partner, Governor, Strategic Advisor, and Senior Engagement Delivery Leader for mission critical development, procurement, marketing, change management, and enterprise wide implementations.
• Tactical Program/Product/Project leader that effectively executes integration methodologies while incorporating PMI PMBOK principles t build strong PMO's and robust qualified Teams.
• Multi-talented Creative Director celebrated for building powerful rapports and partnerships with executives and clients, driving consultant engagement service requests, acquiring new business, and spearheading small, medium, and large ventures for Healthcare Foundations, Financial Banking Institutions, Marketing Firms, Global Internet Governing Organizations, Property and Casualty Insurance Companies, Global Technology Consulting Corporations, Non-Profit Community Groups, and Music Education Entertainment Societies.

CAREER HIGHLIGHTS

• Led multiple enterprise-wide program, product and project engagements ranging from 25 thousand dollars t 1 billion dollars. All engagements were completed under budget with summary total savings of 6.1 million dollars.
• Directed strategic planning, obtained funding approvals, and governed multiple Businesses and IT initiatives ranging from 25 thousand dollars t 64 million dollars.
• Successfully migrated and integrated WellPoint Pharmacy Claims Systems t Express Scripts impacting 19 million members.
• Served as Ambassador for First USA Bank at the Global Banking Affinity Marketing event and Individually obtained over 15,000 new corporate and personal accounts.
• Spearheaded the development, migration, and integration of SAP, PeopleSoft, Salesforce, GUIDEWIRE, EPIC, eCommerce and multiple claims systems/applications resulting in 14 million dollar ROI.
• Led Financial Affinity Marketing Groups Joint Venture projects resulting in 300,000 individually obtained new credit card memberships and loan accounts.
• Identified multiple departmental projects interrelationships that escalated project delivery timelines, merged project tasks and drove communications between project staff resulting in 623 thousand dollars in savings.
• Procured and increased annual off site service revenue and obtained 100 DuPont Nylon Products Division projects and technician contracts resulting in 320 thousand dollars gained.
• Pioneered cross departmental communications / interactions that resulted in 63 increase of documented provider profile
• data. Increased provider profile accuracy by 72 and improved productivity by 70 resulting in the Standard of Excellence Ratings award for web application design, innovation, content, technology, interactivity, copywriting and ease-of-use from the Web Marketing Association.
• Renegotiated agreements and directed new application infrastructures and architectures which delivered 60 80 cost reduction in IT expenses.
• Recommended the remediation of the existing Call Center PBX Infrastructure, replacement of existing QA Recording and Quality Monitoring QM Software Solution, and the migration t a VoIP Voice Over Internet Protocol /IP Telephony based environment with Workforce Management WFM Business Intelligence BI that resulted in corporate cost reduction of 3 million dollars, system/network scalability and redundancy, enterprise wide optimization, mature client facing performance with quality analytics and the adherence t the Payment Card Industry Data Security Standards PCI DSS and financial credit servicing guidelines.
• Received Regional Top Sales Performance Eagle Award for new credit card memberships, promotional product package up sells, and new balance transfer accounts.

PROFESSIONAL EXPERIENCE

Confidential

Director - Program Management Consulting Practice

Recruited by corporate presidents and partners t join Cognizant's premier Global Program Management Consulting Practice.

Confidential

Financial Annuities Senior Executive Program Consultant

• Served as strategic Senior Executive Program Advisor for the new Variable Annuity Product t Market Initiative.
• Conducted extensive evaluation of the comprehensive portfoli of life insurance, annuity, and investment products.
• Led 5 Executive Leaders through the development of Product Design Pricing, Distribution Strategy, Reinsurance Accounting, Operations IT Support, and Legal Needs Prospects.
• Led services and product annuity vendor market research, evaluation and selection process.
• Provided market research for software vendors, Business Process Outsource BPO provider's financial products, and served as global banking liaison.

Confidential

ICD-10 / FACETS Senior Delivery Integration Consultant

• Provided thought leadership and strategic program guidance for the multi-billion dollar mission critical ICD-10 / FACETS enterprise migration.
• Partnered with Executive leadership for the HP Application Lifecycle Management ALM system development and implementation efforts while governing the procurement and integration of multiple innovative technologies services.
• Served as a core Shield Advance Senior Delivery Integration Client Partner and Requirements Management Workgroup Lead for the Requirements Management and Definition Tower.
• Responsible for day-to-day client management, service delivery, vendor management, scope and schedule development, risks and issues, assessment and reporting, resource requests, and identification of barriers t achieving critical milestones.
• Defined and planned adoption, roll out and socialization of End t End Requirements Management Lifecycle processes including traceability, change control, inheritance, metrics, compliance, governance, stakeholder management, and SDLC Delivery Process Framework.

Confidential

Xcelys Claims Migration Senior Executive Program Consultant

• Handpicked by Kaiser Permanente Executives t return t Kaiser Permanente as a Senior Executive Liaison and PMO Reporting Lead for the 1 billion dollar ICD-10 Claims Systems Upgrade initiative.
• Built strong rapport with C level leadership by successfully collaborating and presenting executive status reports.
• Assessed and identified program health, risks and issues, onshore/offshore resources, barriers t achieving critical milestones, compliance SOX, Part 11, ICD-10, etc... , program governance, change control, and stakeholder management.

Confidential

Senior IT Product Program Consultant

• Provided parallel Senior Leadership for 3 projects with financial accountability for 30 million dollar budget by delivering the following:
• Handpicked by members of WellPoint's Enterprise Project Management Office EPMO Leadership t rejoin company and assume a principle role for the Migrations and ICD-10 Payer/Provider Product Foundational Program.

Confidential

Product Data Model and Strategic Benefit Product Tool Project Consumers of Product and Benefit Data Interface Metadata templates, Enterprise Product Solution Designs, Scalable Logical/Conceptual /Canonical Data Models, ReqPr and ClearQuest Use Cases, Data Dictionary, Data Governance Process, and Operational Business Architecture OBA .

Strategic Product Codification Project Profiling, Comparative Analysis, Landing /Staging /Target /Source System extractions and obtained Product Simplification Agreements for 77 ICD-10 new Service Category Codes.

Strategic Benefit Product Tool Project Purchased FJA Enterprise Product Management Tool, completed eWPD Product Assessment, completed Benefit Rules, Sales Process and Benefit Coding development and planning for Pilot and POC efforts.

• United and collaborated remotely with 34 Business Services Groups and 80 Source Systems/Applications/Interfaces areas t document the current ICD-9 enterprise state and develop a strategic, scalable, and redundant ICD-10 future state roadmap for Benefit and Product Codification.
• Partnered with Executive and Foundational Program Leadership t establish business case needs and strategic vision, validate program and project scopes, align business goals with corporate strategy, institute enterprise task priorities, and authorize high level project schedules while ensuring security and compliance with policies, procedures, and regulations such as: HIPAA, SOX, ISO, and JCAHO.
• Co-authored and validated project charters, Business Technical Requirements Documents BTRD and design specifications by working closely with Physicians, Hospitals, diverse Health Care Clinicians, Business Managers, Executive Enterprise Technical Leads, Subject Matter Experts SME's , Executive Senior Architects, Executive Senior Solutions Engineers, Data Stewards, Database Administrators DBA , Data Modelers, and ETL Developers.
• Built and managed goal oriented project teams consisting of onshore/offshore/virtually distributed resources from multiple core disciplines including Benefits, Pharmacy Rx, Marketing, eBusiness, Claims, Product Analytics, Underwriting, Rating Quoting, Enrollment and Billing, Platform Data Warehouse Services, Customer Service, Provider Services, Product Development, Contract Administration, Finance, National Account Service Company NASCO , Express Scripts ESI .
• Responsible for critical activities including forecasting, planning, Level of Effort LOE calculations, estimate t actual variance, score carding, resource allocation, status and financial reporting, Release and Change management, and risk analysis in addition t Planview, Hyperion BI tool, Business Performance Management BPM tool, and Financial Impact Tool FIT reporting for Execution Gate.

Confidential

Senior Network Engineering Product Strategy Consultant

• Pursued by Automobile Club of Southern California ACSC Call Center Engineering CCE Technology Infrastructure TI Group Leadership t serve as the Strategic Advisor for the high profile Quality Assurance QA PCI Remediation Engagement.
• Devised strategically complex plan and presentation for enterprise Call Center remediation solution and 3 million dollar corporate cost reduction recommendation for CEO and Senior Executive.
• Collaborated and built strong rapports with Senior Executives, Leadership teams, IIS Internet Information Services Program Office while directing discovery, planning, change management, IT current state assessments, and approved conceptual model solutions.
• United and partnered with Business Stakeholders, Engineering and Architecture Subject Matter Experts SME's , Project Managers, and Interdepartmental Leaders from Members Services, Direct Sales, Policy Management, Emergency Roadside Services, CCE, Network, Internet Protection IP , Systems Server Engineer SSE , Product Assurance, IT Production Support, Development, Club and Corporate Systems Management, Membership Relationship Management MRM , and Emergency Response Systems ERS .
• Led Procurement and Vendor management efforts by coordinating and facilitating sales and marketing meetings, bidder conferences, steering product solution design and tailoring sessions, soliciting Request for Proposals RFP , reviewing, evaluating and revising Statement of Work SOW , teaming and professional services agreements, and information systems technology infrastructure hardware/software/network/labor/development/installation cost quotes and agreements.
• Managed Vendor client relations by maturing existing partnerships and establishing new business alliances through thorough product research, selection of vendors and holding daily and weekly vendor strategy discussions with innovative companies including Verint, AVAYA, Voice Print International VPI , Merrill Associates, Genesys, CISCO, Unisys and Western Data.
• Appointed as PCI Security Compliance champion and led PCI product feasibility and capability assessments and validated vendor adherence of PCI DSS requirements and audit regulations. Partnered with internal IP Leadership and external Security Auditing vendor t qualify product selections and authenticate corporate quality assurance.

Confidential

Senior Consultant for Kaiser OneLink PeopleSoft Program

• Served as Governor and Strategic Advisor for Kaiser OneLink PeopleSoft Program Implementation Group which consisted of 16 Enterprise phased projects for Southern and Northern California Pharmacy, Materials, eProcurement, Finance, Finance Optimization, Asset Management, Treasury, ROC, and Enterprise Reporting Business Intelligence.
• Performed program assessments of resource allocation and utilization, created budgets, validated project plans, deliverables and led release/change management activities.
• Evaluated Team Leads performance based on measurable assigned and completed tasks, escalated risks and monitored issue resolutions.
• Maintained master status list of all OneLink projects and provided dashboards, analysis, and status reports t Executive Leadership.
• Liaised with Executive Director of OneLink Implementation Management Office IMO , coordinated Project Track Status and Cross-Track Communications meetings, and served as eProcurement User Expansion Track and interim IMO Support Lead.

Confidential

Senior Project / Product Management Consultant for WellPoint - ESI Migration Implementation

• Served as an Overall IT Senior Project Manager for the WellPoint Medina ICD-10 Program t aggressively plan, deploy, integrate, migrate and implement all WellPoint Pharmacy business and technology comprised of 19 million members administered by multiple NextRx, ProServ and ProPBM systems t Express Scripts, Inc. ESI including new Federal, HIPAA, and JCAHO guidelines.
• As the NASCO Migration Overall IT Tier lead and a core team leader, worked remotely t manage and collaborate with Executive Leadership, Payer Hospital Physicians and Administrative Management, Customers, ESI Provider counterparts, National Account Service Company NASCO vendor, IBM, WellPoint National IT, functional and business managers, and offshore developers t insure WellPoint pharmacy replication was successfully integrated and implemented for future operating models supporting WellPoint medical products coupled with ESI pharmacy products and claims.
• Responsible for governing and ensuring accuracy and integrity of NASCO status data and program level reports, created weekly and monthly platform migration reports and entered status int Planview and SharePoint for leadership and stakeholder review.
• Collaborated with and managed 25 functional Business and IT track teams and served as point of escalation t identify issues, drive resolutions and produce timely project deliverables necessary t maintain the NASCO project schedule and overall program schedule.
• Led Release Management lifecycle deliverables, G Live activities, and Change Management, while interfacing daily with all Tier Level peers t track and report daily program progress and t escalate issues t the Joint WellPoint and ESI Program Leadership Office Executive Leadership Team.

Confidential

Senior Program Consultant, Interim AVP Portfolio Manager for Revenue Cycle Mega Programs

• Responsible for governing, monitoring, planning, tracking, reporting, and oversight of 45 Southern California SCAL Business and IT Revenue Cycle Strategic Initiative's RCSI Revenue Cycle portfoli and projects.
• Implemented Program Management Office PMO and solely managed 7 full lifecycle projects and a program for Kaiser Permanente Health Connect KPHC , Claims, Resolute, Provider, Ingenix ICD-9, Billing, EPIC, EMR, EHR, Cerner, HIM, Ambulatory, FDA Pharmaceutical Rx, Medicare, Medi-Cal, HIPPA, Self-Funding, ASO, Materials Management and Third Party Liability.
• Provided leadership and guidance t project leaders and executives while working closely with provider Business Segment Partners, Kaiser Permanente Health Connect KPHC Program Managers, Finance Group, Project Team Members, National Kaiser Permanente Information Technology KPIT , payer Hospital Nurses and Administrators, and Customers t achieve synergy and program objectives while providing acute program status reports t Revenue Cycle Leadership.
• Provided management support t cross functional and departmental Business and IT Program/Project Leads as needed by reviewing, creating and updating project plans and related documentation, scheduling and facilitating meetings, identifying and resolving issues, leading Change and Release management and initiating collaborations between Northern California NCAL and Southern California Kaiser Permanente groups.
• Coordinated with National System and Business Strategy teams t ensure that business dependencies are included in the plans, review business requests for IT projects, identify projects that have cross regional impact/value, and ensure that project objectives stay in line with the business goals.
• Coordinated with Finance and liaise with National IT Project Management Office PMO t create funding requests, format corresponding documentation and present high level status funding reports t National Executive Leadership.

Project Management Solutions

Confidential

Functional / IT Engagement Executive Program Consultant, Senior Web Project Manager

• Managed global internet governance programs and projects that exceeded 64 million dollars.
• Validated and restructured PMO's visions and strategic plans, identified and addressed complex business problems, determined corporate operations efficiency, and enhanced corporate profitability by strategically integrating the Project Management Institutes PMI PMBOK and Program/Project Portfoli Management Maturity Model PMMM Methodologies.
• Managed and co-designed J2EE and .Net web development projects and online global application and registry service upgrades consisting of front, middle and back internal/external views.
• Co-created policies, procedures and SOX quality documents for IT department consisting of Infrastructure Backup Retention, End User Support, Security Policies, Maintenance procedures and high level strategy planning for multiple projects including Data Migration/Conversion/Integration, Center Relocation, Storage Area Network SAN Backup/Replacement, Avaya Phone System Implementation, Data Center Reorganization, Printer/Copier/Scanner Replacement, and Internet redundancy on J2EE Platforms.
• Researched and procured Enterprise Business Intelligence BI Software-as-a-Service SaaS products in addition t managing vendor sales and security for web implementations of hosted/non-hosted software and collaborative Project Portfoli Management PPM .
• Designed multiple user guides for front, back and middle internal and public user's interactive web applications.

Confidential

Senior Project / Program Manager

• Pioneered the product review and procurement selection of Guidewire web based Policy, Claims, Billing application for Property and Casualty Insurance web development program.
• Spearheaded planning, development, execution, testing, training, and implementation for Geic 's Claims Home Office Guidewire program.
• Managed enterprise wide infrastructure and data warehouse migration, configuration, customization, and conversion of Legacy's IBM COBOL mainframe and SQL systems t Object Oriented Relational Database, Java 2 J2EE Enterprise Platform, .Net, Oracle, ERP and SAP environments.
• Designed internal and external customer user interface UI web application screens and performed as technical writer/content builder for the Claims Provider Profile Management CPPM Guidewire web application development and integration initiative.
• As Sprint Product Owner and Scrum Team Member, translated generalized customer goals and objectives int concrete strategies, requirements and tactical plans.
• Established communications plans and roll out strategies for implementation and continuous improvement of processes, based on best practices, metrics, lessons learned, feedback from clients and project teams.
• Documented and approved navigational process/system flow mapping, conversion plans and results, and data mapping for functionality/security/permission roles and rules.
• Utilized Scrum Agile methods t manage and test website content, search engine capabilities add, update, edit, move, delete, insert , portal enhancement, consumer complaint correspondence, discussion forums and email notifications functionality.
• Served as Subject Matter Expert SME , facilitated Joint Application Design JAD and Rapid Application Design RAD sessions with internal stakeholders, external users, team members, vendors and executive leadership.
• Performed and documented all business and system analyst activities such as: gathered user and technical requirements, created and maintained issue logs, researched current systems and business practices, created project process documents which include: business rules, use cases, view specs, test plans, test scenarios/cases, and test strategy.
• Facilitated and participated in Development, Integration, Unit, User Acceptance UAT , and FNST testing in addition t validating Automated testing.
• Created application, system development, and security Educational Training Guides and traveled regionally t train end users, cross functional teams and executive leadership on front end and back end application functionality.

Confidential

Deputy Project Manager and Senior Business/Systems Analyst for

• Spearheaded the design, web development, and state wide implementation of the Child Care Administration Tracking System CCATS intranet and Public Portal extranet management application for the State of Maryland's Department of Human Resources DHR Child Care Services.
• Partnered and collaborated with multiple Maryland departments including DHR, Office of Child Care OCC , Department of Education MSDE , Department of Health, and Children Services Government Program Offices t migrate and decommission the Child Care Administration Management Information System CCAMIS Hyperion Business Process Management BPM software and legacy systems.
• Led integration of SAP Financial Management Information System FMIS batch interface, and incorporated Division of Early Childhood Development DECD transaction processing Business Process areas consisting of Credentialing, Licensing, Purchase of Care POC , Subsidies, Invoice Processing, Accounting, Grants and Contracts for Joint Venture.
• Traveled t 13 Regional offices, Local Departments of Social Services LDSS , and State Child Care Services Government offices t facilitate JAD Joint Application Design internal user sessions and public user town hall meetings.
• As an Analyst and Technical Writer designed and documented functional and technical requirements, roadmap, business rules, test strategies/plans, use cases, UI, wire frames, mock-ups, traceability matrix's, process/system navigational flow maps, view specs, and conversion plans.
• Established Change Management, Quality Control Processes and procedures by utilizing various issue tracking systems t manage change control activities, t open, assign, and close change control requests, application defects, software enhancements, fixes, system builds, testing stages and Release Management implementation and integration information.
• Created comprehensive online Application User Guide, developed training documents and guidelines, and trained corporate and community users.

MORGAN STATE UNIVERSITY

Executive Music Activities Program Coordinator, Confidential

• Traveled internationally and regionally as liaison for University Fine Arts Department Chairperson/Choral Director.
• Led Business Process and Technology web development, migration, integration, procurement, and fundraising projects.
• Installed and tested departmental applications, performed laptop/desktop/mobile phone service upgrades.
• Designed and implemented departmental policies and procedures, created and managed engagement schedules, administered faculty and student rosters, coordinated national and international events, confirmed travel arrangements.

Confidential

Senior Service Delivery Program Manager, PMO Lead, Senior Global Infrastructure Senior Product/Project Manager

• Served as Strategic Liaison and Product Solution Advisor t DuPont Nylon Products Division executive stakeholders during annual and quarterly planning meetings and global technology procurement and partnership meetings.
• Managed multiple programs and projects including: Global Infrastructure Disaster Recovery Project DuPont Nylon Product Division Service Delivery Implementation Programs Chemical and Energy Group PMO Portfoli Development and Re-Engineering engagements Enterprise Laptop/Desktop/SOHO Home Office/Integrated Services Digital Network ISDN Telephony Installation Projects Enterprise Hardware and Software Infrastructure initiatives Clinical/Science/ Pharmaceutical Discovery initiatives Consumerization Corporate Product Procurement Initiatives.
• Established Project Management Office PMO including charter, mission, vision, and critical success factors, implemented the Project Management Maturity Matrix, incorporated ITIL and Six Sigma Best Practices, and served as Technical Writer.
• In conjunction with corporate leadership, developed and managed the enterprise project management process, integrated corporate decisions with corporate strategies, participated in departmental governance, composed ISO Audit Protocol procedure and quality policies, and effectively drove Consistency for successful program execution.

Confidential

Senior Market Research Product/Project Manager International Medical Research Call Center Supervisor

• Supervised, hired and trained multi-lingual market research representatives t conduct surveys and focus groups with US / International physicians and medical facilities for Global FDA Pharmaceutical Research Global Behavior Disease Data Tracking.
• Researched and documented forecast, findings, and current behavioral activities based on research of global medical outbreaks, pharmaceutical prescriptions usage, and pharmaceutical product marketing trends.
• Compiled healthcare disease data and statistics, identified and tracked marketing trends, produced competitive analysis materials which compared products and competitors activities and posted research results on the internet and in medical magazines/journals.

Senior Marketing Affinity List Project Manager, eCommerce Market Research Manager, Senior Claims Chargeback Advisor

• Collaborated with marketing department Executives t strategically plan, direct, and implement global revenue joint venture projects for high profile Affinity Marketing Groups credit card list segments, marketing campaigns, and mortgage loan generation.
• Designed front end UI User Interface and business process flow mapping for financial SAP and ERP business web development application implementation.
• Created project documents, test strategies, performed testing and marketing analysis researched, documented, and reported competitors online, mailed, and emailed marketing campaigns rates, offers, appreciation/promotional gifts, credit card usage/segmentation, and terms t further develop revenue focused strategies and affinity group positioning.
• Reviewed credit card and mortgage loan member's letters, performed financial analysis, performed financial transactional chargebacks on individual and corporate credit card accounts, and trained Visa/MasterCard banking regulations t Service Representatives through Senior Executives.

Confidential

• Confidential and President t liaise with influential customers, vendors, and outsourced engagement representatives and serve as Retention Coordinator t repair strained relationships, identify internal training issues, facilitate mentoring programs, and exercise Gold Standard of Business throughout the Global Revenue departments.
• Traveled t various universities and communities for promotional Marketing trade show events t sell exclusive credit card memberships and low interest loan offers, obtain completed applications, promote online ecommerce activity, and push market affinity credit card benefits, valued customer programs, and B2B / B2C exclusive promotions.

COMPUTER SKILLS

• BROWSERS/CONTENT MANAGEMENT/SOCIAL MEDIA: Microsoft Office Suite, Visi , Publisher, Front Page, Outlook, Lotus Notes, GroupWise, NetMeeting, Skype, Sametime, WebEx, PC Anywhere, Live Meeting, Kayak Support Suite, RADAR, Adobe Photoshop, iPass Connect, VPN, Trillian, Lotus 123, dBase 4, Novell, FDR, Magna, CPMT, Remedy, Fideli , CBT, HTML, FMIS, Internet Explorer, Safari, Fire Fox, FileNet, Yammer, Facebook, Twitter, Blackberry, CIS, CMS, Parallels, message boards, chat, multimedia and utilitarian apps.
• CORE SOFTWARE/APPLICATIONS/TOOLS: GUIDEWIRE, EPIC, HP ALM, Salesforce, JIRA, Primavera, MS Project, Daptiv, Project Insight, Bugzilla, Clearcase, Blaze, Clarity, CaliberRM, TrackIT, iDashboards, ROBO HELP, Documentum, Planview
• PLATFORMS/OPERATING SYSTEMS: Windows 95-2007/XP/Pro/ME/Vista, Mac OS X, SharePoint, WIKI, UNIX, LINUX, IBM, HP, DOS, Novell, SAS, SCM, Siebel, SAP R/3, SAP CRM, SAP ERP, SAP Claims Management, Oracle, Hyperion, PeopleSoft, Cognos, Impromptu, .Net, and Java 2 Platform J2EE .