PROFESSIONAL EXPERIENCE

Confidential

SR. Project Manager - Technology Quality Control

• My experience at Cox involves using HP PPM, SharePoint, MS Office applications including MS Project 2010 and with outside vendor resources. I manage projects and Major/Minor releases for HP PPM Enhancements, Financial Summary requests and moving Work Entry from SharePoint to be managed within HP PPM.
• Develop detailed project schedules, project estimates, resource plans, and status reports tracks key project milestones and adjusts project plans and/or resources to meet needs of customers Initiates, plans, executes, and controls project efforts
• Establish and implement project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations
• Develop and executes management plans for time, cost, scope, quality, communications, risk, human resources, procurement and integration
• Translates project requirements into project objectives and task reports on project progress throughout the project lifecycle
• Effectively manage many projects in parallel
• Communicates major milestones and identifies potential project risks conducts regular status meetings to review project activities manages prioritization procedures
• Sets and manages client expectations, managing and escalating issues and changes
• Measures progress toward goals and revises project objectives documents applying change control procedures
• Provides recommendations for operational efficiency and process improvements subject to management review in support of change.
• Evaluates the impacts and risks of changes from multiple perspectives, assigns tasks that are necessary to reduce or eliminate those considerations, determines tentative implementation dates, and tracks results of the implementation

Technology Project/Program Manager

Confidential

• Maintained all documentation for each project or release examples: project plan, weekly status reports and meeting minutes
• Presented to Executives at Technology Gate Reviews and Portfolio updates
• Managed Infrastructure network and IT groups, roaming partners, safety security groups
• Managed vendor relationship with Cisco AS
• Managed day to day operational aspects of a project and scope Operational Readiness
• Managed Risks and Issues management throughout the project duration
• Managed the project Change Requests from the business or client needs
• Managed cross-functional groups as large as 50 to 70 people Building relationships over different groups

Confidential

Sales Specialist

• Customer Service
• Sales Sales floor displays
• Leadership and training

Confidential

Technical Program/Project Manager II

• Experience with 3G, Wireless/Wire line, External requests, Call Centers Customer Service
• Developed and maintained project plans and documentation using MS Project and the PMBOK methodology resulting in finished projects within scope, schedule cost.
• Managed major projects from inception to end with budgets up to 9,000,000 that were completed under budget and within scope.
• Minimized scope creep by implementing change control processes.
• Utilized a collaborative approach to identify risk opportunities develop mitigation plans.
• Generated and distributed weekly project status reports to the team members, stake holders and Directors and/or Vice Presidents for multiple projects.
• Network software application reports project - Project was budgeted for 9 million budget over a 2 years period. There were some 60 internal applications requested by the stakeholder. Challenges were there was no infrastructure in place for some of the applications. First task was to setup the database environment Testing and Production . We worked with a 3rd party vendor for the software development. Another challenge was to update the documentation and training was in place for the users. Completed successfully.
• Network hardware software updates for satellites Included testing and implementation. We had to make sure the testing was backwards compatible. Challenge was most of the upgrades took place in Puerto Rico. There were some 90 upgrades scheduled over a four week period. We had to make sure all documentation and procedures were updated for Network Operations. Completed this project one week early.
• Online Monthly Billing Reports Project included working with IT, web services and DBA. The project took monthly billing printed billing reports and applied them to online access and customer billing statements. This project had a 1st ROI of over 750K. Billing Customer not only did not manually review printed billing print-outs but now had read-only access to the customers of online access.

Network Engineer

Confidential

• Created, developed and supported online Video Conferencing documentation for Network Operator call center resulting in accurate online tool for customer questions and issues.
• Installed and maintained the Video Conferencing hardware and software with latest versions and standards within the industry to ensure smooth operations.
• Supported Network Operator request as 2nd tier level technician for Video Conferencing troubles to maintain customer base.
• Certified new Video equipment with vendors for the newest features and functionality.

Network Operator

Confidential

• Supported Video Conferencing meetings.
• Customer service 1st level support for the video meetings.
• Certified new Video customers with Sprint.

Confidential

Network Analyst

• Supported and maintained network management of the General Electric voice, data and video networks.
• Worked with vendors, local and long-distance carriers to troubleshoot network and equipment failures.

Confidential

Computer/Network Operator

• Executed daily financial data backups.
• Identified degraded network performance and maintained the management of the communications network.
• Developed standard operating procedures and implemented across line of business.