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Telecommunications Specialist Resume

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Atlanta, GeorgiA

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Network Management Profile

Design, Implement, and Support Voice, Data and Converged Networks of Routers, Switches, Legacy Voice, Unified Communications, VPNs, ACLs | Problem-Solve, Analyze, Manage, and Optimize Network Components for Cost Reduction, Scalability, and Improved Performance | Cross-Functional Collaboration on Architectural Requirements, Technical Documentation, and Knowledge Sharing

Technical Competencies

  • Cisco LAN/WAN/Wireless
  • Routing Protocols (BGP, MPLS, EIGRP, OSPF)
  • IPv4 and IPv6 (CIDR, VLSM)
  • Cisco VoIP - Unified Communications
  • Visio
  • VLANS, VPNs, ACLs
  • Legacy PBX (Avaya, Nortel)
  • Auto-Attendants, IVRs, VM
  • MS Office

PROFESSIONAL EXPERIENCE

Confidential, Durham, NC 2000 - 2004
Operations Team Lead, Voice Engineer Tier 3

  • Oversaw Fortune 100-sized Voice and Data Networks, including Cisco switches and routers, Cisco Unified Communications (VoIP), Legacy Voice (Avaya PBXs, Audix/Octel/Aria, Conversant IVRS, CMS and CAS devices.)
  • Resolved network outages within Service Level Agreements
  • Performed Tier 3 trouble-shooting for network outages and first level Escalations, adapting to all communication levels.
  • Handled vendor relationships and dispatches for additional problem resolution and optimization.
  • Published standard operating procedures (SOPs) using VISIO.
  • Coached associates in analytical process, quality of work, technical expertise, client structure, etc.
  • Studied new technologies and prepared knowledge-shares for associates (CTI, Message Manager, and Intuity Interchange.)

Confidential, Washington, DC 1999 - 2000
Telecommunications Specialist

  • Managed and optimized University's voice network, including Moves, Adds, Changes, new technology review, troubleshooting, etc. (Legacy Avaya PBX and Intuity Audix)
  • Performed site surveys and traffic analysis, presenting voice network solutions to upper management.
  • Prepared and presented ad-hoc reports for upper management review; developed and improved new and existing SOPs.
  • Trained new and existing staff.
Confidential, Durham, NC 1999
Technical Voice Associate
  • Project management and design, including voice network engineering tasks, dialing plans, upgrades, project costs, and new technology. ACD and vectoring with Avaya and Nortel PBXs and voice mail platforms, including Audix, Octel, and Meridian.

Confidential, Cary, NC - June 1997 - January 1999
Confidential, Raleigh, NC - August 1996 - June 1997

Education

BA Chemistry
German Studies

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