SUMMARY

• Over FOUR years of experience as Systems Administrator and Cisco Networking that includes Installation, Configuration, O/S upgrade and maintenance of Windows and in designing, implementing and maintaining enterprise level data and voice networks.
• Experience in applying IP addressing scheme including IPv4 and IPv6, Worked on Cisco Routers (ISR) 1800 series - 1841, 2600 series -2621, 3600 series and configured Cisco Switches 2900 catalyst 2950,3500 catalyst - 3550 and 4849 series
• Good understanding of Network monitoring tools.
• Experience in Migrated Windows XP/Vista/7/8 and Windows servers
• Experience in Rebuild Images of Windows machines using
• Maintenance of Active Directory for forest with 25-50 users.
• Strong experience in troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as IGRP, EIGRP, OSPF, IS-IS,RIP, BGP.
• Knowledge in Windows Server Update Services (WSUS) along with manual system patches for desired systems.
• Experience in Windows Server installation and configuration, upgrade, designing logical/physical architecture, Performance Tuning, Backup and Recovery, Security and auditing.
• Support and troubleshoot Microsoft Office Suite 2003 and 2007 (Word, Excel, Outlook, Power Point, and Access).
• Troubleshoot and resolve advanced router configuration issues such as TCP/IP, DNS, DHCP, MAC cloning, IP routing and LAN Topology.
• Involve in system Performance, maintenance and troubleshooting.
• Instrumental in corporate installation of Laptop encryption software, removal, and replacement of Desktop Components.
• Proficient with Cisco routers (12000, 7200, 3600), Cisco catalyst switches (7600, 6500, 4500) configuration, installation and management.
• Experience in Daily review of event logs, disk space management
• Experience in System Security management and setting User account policies
• Installed Antivirus software management
• Apply windows system patches
• Adept in implementing and troubleshooting complex layer 2 technologies such as VLAN
• Trunks, VTP Ether channel, STP, RSTP and MST.
• Manage internet access by setting up IPs on windows machines
• Instrumental in the major conversion and migration of business software and hardware from mainframe to a web based platform.
• Provided crucial technical support resolutions to vendors and programmers with minimal turnaround time.
• Reduced system down time and increased companywide productivity by structuring tasks in a more methodical format.
• Cross-trained personnel on several system platforms through effective documentation while going through continued conversions.
• Performed daily and weekly file backups for on demand restores and recovery.
• Resolving problems through customer education, training and direct assistance.
• Excellent verbal/written communication skills and strong analytical abilities
• Ability to perform well both independently and as a team player
• Documenting necessary changes and configuration of systems and keep it current.

TECHNICAL SKILLS

Operating Systems: Windows Enterprise 2008/ 2012, Windows XP/Vista/7/8

Networking: TCP/IP, DNS

Routing: Static Routing, RIPv1, RIPv2, EIGRP, OSPF, BGP, TCP/IP, UDP, IPsecMPLS, Route Map, Route Filtering, Route Redistribution, Route Summarization, Access Lists.

Ethernet Switch: Cisco WS C2950, Juniper EX4500

Hardware: Cisco 806, 1600, 1700, 2500, 2600, 3600, 4000, AS5000, 7000, 7200, 7500 Series Routers, Cisco 1900, 2900, 4500, 5000, 5500 Catalyst Series Switches, Ethernet Hubs, All Personal Computers Hardware’s, including Wipro Ego, Compaq, Dell, and IBM PCs

PROFESSIONAL EXPERIENCE

Confidential, Jersey City, NJ

System Admin

Responsibilities:

• Migrated Windows XP/Vista/7/8
• Migrated Windows servers
• Rebuild Images of Windows XP and Windows 7 on desktops and laptops.
• Used Windows command prompt to troubleshoot windows machine.
• Activated Cisco WS C2950 network switch and setup IP, Subnet Mask and Gateway.
• Install and Troubleshoot printers and its network configuration (LaserJet, DeskJet and fax machine)
• Daily review of event logs
• Disk space management
• Security management
• Configuring the CISCO routers for new locations for MLLN connectivity.
• Configuring and Troubleshooting BGP on Cisco routers.
• Network troubleshooting for connectivity issues relating to software’s & OS such as Windows 7 OS deployment to branch workstation using SCCM.
• Coordinating with external vendor for patching the cables on switches to LAN/WAN.
• Management and troubleshooting of 6506, 2960 and 6513 series switches.
• Management and troubleshooting of Cisco IP phone 7940, 7942 series.
• User account administration
• Active directory management
• Antivirus software management
• Apply windows system patches
• Manage internet access
• Performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements.
• Providing phone, Remote and in-person support to users for various systems, LAN/WAN, user account administration, active directory, standard desktop images and applications.
• Resolving problems through customer education, training and direct assistance.
• Document all network-related activities in home grown ticketing system.

Confidential, East Rutherford, NJ

System Administrator

Responsibilities:

• Experienced running script to reboot windows machine
• Identified technical problems and debugged hardware and software related to LANs/ WANs
• Responsible for software upgrades.
• Troubleshoot wan related problems including OSPF, EIGRP, BGP and RIP routing and design.
• Configured routers for OSPF, NAT, HSRP, multicast, ISDN backup, frame encryption, compression and traffic shaping.
• Supported MS Office 2007, 2003 and XP
• Worked on new machine builds and configuration of daily problems
• Reviewed daily Open Call reports to assess current work flow
• Resolved problems related to Window NT, Windows 98, Windows 95, AOL, Internet Explorer, and Office Suites
• Interfaced with the help desk in order to resolve end user problem via telephone
• Tested and implemented hardware configurations for workstations
• Supported a vast array of software for Windows Operating System.
• Supported standalone operating systems and configurations of peripherals
• Good experience with working application vendors for troubleshooting.
• Actively participated in 24X7 on call production support.
• Used Windows command prompt to troubleshoot windows machine.
• Experience in building windows 7 images on T530, T430, T420, T400, and T410 Laptops.
• Experience in building images on M57, M58, M91, M92 and X230 Tablets etc.
• Documented the different procedures involved in the up-gradation of environment, solution and troubleshooting of the issues.

Confidential, Roanoke, VA

Helpdesk Analyst

Responsibilities:

• Resolved all computer related problems, monitored and maintained system functionality
• Customer service
• Installing Microsoft 2003 server for mid-level office
• Deployed customized Windows 7 for desktops and laptops
• Troubleshooting wide variety of hardware, software, networking and operating systems related issues.
• Troubleshooting customers computers/laptops
• Resolved all computer related problems, monitored and maintained system functionality and reliability by identifying ways to prevent system failures
• Updated the anti-virus, spam blockers, and other security software that the systems are always secured
• Developed and implemented strategies to support the current and future needs of the company
• Identifying ways to prevent system failures
• Troubleshoot network related problems and to provide end-user support & maintenance
• Resolved all computer related problems
• Installation, Maintenance, Troubleshooting Local and Wide Areas Network (ISDN, Frame relay, DDR, NAT, DHCP, TCP/IP)
• Provide on-site residential/business tech assistance