SUMMARY

• Sr Systems administration experience specifically in the enterprise desktop management ( SCCM2007 Versatile, dedicated and highly motivated IT Professional with 6+ years of Experience in SCCM (System Center Configuration Manager) 2012 R2, SCCM 2007, SMS 2003, MDT 2012, SQL Queries, Hyper - V, Power Shell, Visual Studio, VBScript, Citrix.
• In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues.
• Handle L1/L2/L3 issues assigned in Remedy ticketing tool
• MSI conflict resolution and ICE validation using Windows Installer SDK development tool Orca.
• Packaging and re-packaging MSIs for standard and heavily locked-down environments.
• Creation and implementation of Transforms (.MST), Merge Modules (. MSM) and Patches (.MSP) within an application package using different tools.
• Conducted peer review and pre-quality control on packages created by team members and final quality checks before releasing to testing. Interface with end-users and application testers to troubleshoot and debug application configuration and deployment issues.
• Migration from SCCM 2007 to SCCM 2012, Migration from Windows 7 to Windows 10.
• 6 years of IT experience with hands-on in SCCM 2012 and Extensive skills in Microsoft technologies: Active Directory Domain Services, DNS, DHCP, GPO, SCCM, Hyper-V, IIS, WSUS and WDS.
• Desktop engineer specializing in application packaging.
• Experience building golden images with Windows 10 using SCCM\MDT.
• Experience on Windows 10 and Capturing Images and deploying using MDT.
• Experience in Packaging & Deploying applications using WISE Package Studio 8.0, Install Shield 12, Flexera Admin Studio 2015, SMS Installer, Citrix, VMware ThinApp 4.7.3, APP-V 5.1 and SCCM 2012 R2.
• Creating MSIs using Flexera Admin Studio Creating VB scripts and PowerShell.
• Implement, deploy the McAfee Agent to Citrix master image
• Perform BBB ePO SQL Server administration and management
• In depth knowledge of SCCM client installation, Software Distribution, Software Updates and other SCCM issues.
• Have knowledge in SCCM Infrastructure, CAS, primary Server and secondary servers and its container structure.
• Good at creating automation Tools to minimize time and effort for day-to-day activity using PowerShell, VB scripting, WMI Queries and System Centre Orchestrator. Created Task Sequence Updating Tool, User-End Experience Script to set deployments as per Company standard using Status Filter Rule.
• Migration of SCCM 2007 packages, collections to SCCM 2012 environment.
• Worked on design and deployment of mid to large scale software distribution SCCM infrastructures for up to 1, 60, 000 systems.
• SCCM site installation and site level issues and configuration, DRS replication issues.
• Understanding on various Imaging engines and Windows7 Imaging process.
• Receives daily McAfee virus scan enterprise (VSE) and periodic Host Based Intrusion Prevention System (HIPS) (Block High, Medium, and Low) signature updates from McAfee support.com.
• Have a deep knowledge in simple and sequenced Software distribution and status reporting using SCCM.
• Decommission of old SCCM servers and preparing new servers for SCCM Site Systems.
• Monthly Patch Management including Analysis, testing and deployment on Production Servers and workstations through SCCM 2007/2012 and Preparing for the monthly Patching compliance report.
• Configuring the Software metering, Asset Intelligence, Configuration baseline and other SCCM client agents and components.
• Deploying software or patches using direct or query based collection.
• Co-ordinate with Software Lifecycle services team to understand the Package deployment request and carry out the deployment.
• Performing WMI repair and troubleshooting client reinstallation.
• I have also worked on SCOM for monitoring all our sccm servers' health state and providing report as availability.
• Worked on System Center Orchestrator for automation using its actions and links.
• Monitoring and troubleshooting the software distribution/Patch Management end-to-end process. And Monitoring SCCM Servers health using SCOM.
• Able to resolve image, software and Patch deployment issues from server side as well as client side.
• Hands Experience on MDT and OS deployment using SCCM
• Tickets handling which involves various issues users face during daily operations using BMC remedy.
• Good at generating any kind of custom reports using SQL queries and views using SSRS.
• Having experience on handling L2 and L3 escalations.
• Proficient in providing user support and training on SCCM 2012 and SCCM 2007
• Administer Microsoft SCCM 2012 environment, including creating or editing security groups, application deployments (collections, advertisements, task sequences, and PowerShell scripts), patch management, general troubleshooting, log analysis, upgrade and recommendations on current infrastructure.
• Producing and maintaining documentation for supported systems including architecture diagrams, technical specifications, and detailed design documents.
• Microsoft SCCM 2012 troubleshooting, installation of applications, backup, recovery & disaster recovery.
• Experienced with all types of Deployment Tools including SCCM 2012 R2, Soft Grid and Altiris.
• Extensive experience with repacking and create MSI packages, such as Wise Package Studio, and Install Shield Admin Studio.
• Experience in deploying applications through Microsoft azure.
• Experience in troubleshooting and deploying applications to azure.
• In-depth knowledge of SCCM client installation, Software distribution, remote control, and other SCCM issues.
• Setup and configured SCCM Operating System Deployment (OSD) for Windows XP and Windows 7\10.
• Expert knowledge in Integrating Virtual packages with SCCM 2012.
• Experience in using/creating Transforms (MST), Patches (MSP) and Merge Modules etc. for use with MSI's.
• In depth knowledge of Microsoft enterprise technologies such as Active Directory, Group Policy, DHCP, and infrastructure services such as DHCP and DNS.
• Extensively used Filemon, Regmon, Procmon, CMTrace and InCntrl for troubleshooting.
• Strong experience in Scripting. Extensively used VB Scripts, JScripts, Batch Scripts.

PROFESSIONAL EXPERIENCE

Sr. SCCM Infrastructure Engineer

Responsibilities:

• Creating In-Place Upgrade Windows 10 Task Sequence using vNext Upgrade Package TS from Windows 8.1
• Windows 8 to Windows 10 Migration
• Remediated Network and Security issues for In-Place Upgrade of machines.
• Successfully completed migration process of Windows 8.l machines to Windows 10 with 95% compliance rate.
• Successfully rolled out Windows 10 In-Place Upgrade for VPN users.
• Successfully created scripts using PowerShell to remove Edge shortcut from Taskbar and re-apply user pinned shortcuts during logon for the first time.
• Good Knowledge of Windows Registry, File System, Services, Devices, Security, Windows 2003 Active directory services.
• Worked with RES Workspace Manager / RES One for User profile management across various devices for a user.
• Installing and Configuring of SCCM 2012.
• Configured Group Policy Objects to create a secure Windows Infrastructure.
• Provided third level help desk support for problems relating to Active Directory.
• Created user ID's, roles, groups OU's etc.
• SCCM 2007 To SCCM 2012 end to end Migration
• Experience in setting the SCCM user access permissions.
• Worked on more then 1,60,000 Workstation with Multi-Tier Hierarchy environment
• Good Knowledge of Windows Registry, File System, Services, Devices, Security, Windows 2003 Active directory services
• Experience with DameWare.
• Thorough knowledge of SCCM like SCCM Administrator Console, Remote tools, Software Distribution, Inventory, Software Metering, SCCM Server components, SCCM hierarchies, Software Updates and Operating System Deployment
• Deploying Windows 10 with SCCM on fresh (Bare metal) Operating system
• Capturing .wim files with SCCM and adding custom task sequences, deploying refresh images.
• Deploying the captured .wim file with standalone MDT
• Deploying .wim file with SCCM and MDT
• Proficient in ITIL frame work
• Experience in packaging and have an in-depth understanding of Application Packaging and deployment using Wise Package Studio, Install Shield Admin Studio and SCCM.
• Created Web App Services and deployed Asp.Net applications through Microsoft Azure Web App services.
• Deploying the APP V Application with integration of SCCM
• Capturing .wim files with standalone MDT tool
• Used SQL Azure for Backend operations and data persistence.
• Experience in creating and configuring Azure Virtual Networks (Vnets), subnets, DHCP address
• Good Knowledge on APP V Packages deploying with SCCM
• Good knowledge of PowerShell scripting
• Knowledge on USMT Tool, Zero touch technology, Lite touch technologies
• Expert in Patch Management and Software Distribution Management process
• Creating custom queries in Microsoft SQL.
• Proficiency with Tech Review about the .EXE and .MSI files for application packaging and Transformation
• Proficient in Windows 8 and 10 operating systems and good knowledge of file system and registries
• Discover client machines in network.
• Creating software packages for distribution.
• Deploying software packages and OSD Deployment using task sequences.
• Operating System Image capture.
• Updating patches for Servers in MICROSOFT
• Troubleshooting SCCM Infrastructure issues in Package Distribution and Advertisement Status
• SCCM Site Server configuration & troubleshooting.
• Managing and maintaining the systems.
• Remediating compatibility issues in Windows 10.
• Experienced in handling complex and very complex applications
• Able to handle all technical customer escalations
• Receives daily McAfee Anti-Virus (VSE) and periodic Host Based Intrusion Prevention System (HIPS) (Block High, Medium, and Low) signature updates from Support.McAfee.com.
• VLAN configurations, troubleshooting and object-Groups configuration.
• Assisted LAN Administrator to resolve any outstanding issues.
• Performances tune the systems and services for ensuring high availability.
• Ability to analyze and solve technical problems.
• Self-driven and resourceful to achieve goals independently as well as work well in groups.
• The ability to socialize ideas, make recommendations and gather team consensus to move forward.
• Flexibility to adjust to changing requirements, schedules and priorities.
• Detailed knowledge of Windows 8/Win10 operating systems

Environment: SCCM 2012 R2, SCOM 2012, SCORCH 2012, SCCM 2007, Windows server 2012, Windows Server 2008R2, SQL 2012

SCCM Administrator L2

Responsibilities:

• Implementation and configuration ofOffice365, MS Exchange Server, Lync, Skype for Business, System Center, One Drive, SharePoint.
• Successfully migrated user mailboxes from Exchange 2013 to Office 365 to create a hybrid deployment for the business.
• Provided Infrastructure and plan for setting up and maintaining SCCM 2012 R2\2016 environment.
• Installation and Configuration of SCCM 1610 server such as Primary, Secondary, Distribution Point, Site boundaries, software update points and Management points.
• Daily administration of a multi-level SCCM Sites in the hierarchy.
• Provide day to day SCCM 1610 administration for internal environment consisting of 1 Central Server, 3 Primary servers, 67 DPs, Servers and more 70k clients.
• Working on multiple features of SCCM Such as Software Distribution, Software Update Management and operating system deployment.
• Expertise in MSI Application Packaging using Wise Package Studio 5.x/6.x/7.x, Admin studio … & App-V …
• Worked with different WAN circuit and BGP routing issues. Opening up cases for routers, Riverbed optimizer issues.
• Software distribution -Created, tested a customized applications/Packages and deployed to global environments for SCCM Client rollout.
• Installation, Configuration and Administration of VMware ESX 5.0, Virtual Center 4.0 Servers and also patching, management and troubleshooting of VMware, and ESX Servers.
• Patch management -Implemented WSUS/ SCCM integration and creating the monthly patch deployments and testing the patches before the rollout. Also run Security and office patches management using SCCM.
• Generating Custom reports for Patch Compliance and Software Distribution to share with Management.
• Operating System Deployment - Managing Windows7, Windows 8.1, Windows 10 Operating System Deployment via SCCM 2012.
• Planning and performing P2V, V2V using VM Converter and Steelhead riverbed WAN Optimization in Data Centers across North America, EMEA, APAC and LATAM sites.
• Setting up Security Policies including logon events, account management events, system events, account logon events.
• Implement, manage and deploy the McAfee Agent on Citrix master image,
• Performed BBB ePO SQL Server administration and management
• Experienced with deployments, maintenance, and troubleshooting of applications on Microsoft Azure Cloud.
• Involved in Deployment of Existing Windows server applications to Microsoft Azure windows Servers.
• Installation, configuration and management of multiple server suites (Windows 2003/2008) on VMware ESX server.
• Extensive use of Installshield Developer to create Windows Installer packages.
• Resolved permissions issues running Filemon and Regmon against an application behavior and documented the issues with packages.
• Created VB Scripts, WMI Scripts for any Customization and permissions.
• Created Transforms (.mst) to modify native .msi packages using Installshield.
• Vulnerability management and mitigation by applying required patches using SCCM 2012. Manual configuration changes for Vulnerability Mitigation.
• Generating reports for Hardware Inventory and Software Inventory.
• Troubleshooted and corrected SCCM client related issues on desktop, laptops and servers.
• Working on automation using PowerShell scripting.
• Maintaining Windows Server 2008/2012 Environment.
• Installed VMware ESX server 5.0/5.1 and created virtual machines on ESX Servers
• Configuring wed server roles (IIS, DHCP, WSUS and WDS)
• Basic Knowledge and work experience in managing AD infrastructure.
• Basic knowledge and work experience in Hyper-V.
• Event Viewer management. Analyzing and troubleshooting issues through Event viewer.
• Follow the Change Management Process for each rollout through SCCM record.

SCCM Administrator

Responsibilities:

• The day to day work also involves working on Severity 1 Problem Tickets received from the client for different locations across USA
• Good Administration and Trouble Shooting Knowledge on Software Patching
• Software Distribution of security patches using SCCM 2007 and manage security Patch Testing and Patch Deployment change and Release Process
• Deploying Software Application and Patches on multiple machines
• Conducted Upgrades & Patches to latest version as when necessary on client machine.
• Installing the Client specific tools and IBM specific tools on the newly build computers
• ManageAntivirusKaspersky Endpoint Security.
• Configuring Remote desktop, Net-meeting and troubleshooting by remoting in Distributing and Installing software packages for any machine based on client request
• Attending Work orders process involved Troubleshooting and fixing the Security Updates and application updates, new software installation on multiple computers through the IBM servers
• Reaching the target allocated and Fixing the Problem ASAP
• Worked in Microsoft Office Suite, Office 365, Visio, Outlook, Printing, and Windows networking.
• Managing & Administration of Exchange mailbox server 2008.
• Creating & managing Shared mailboxes for Shared resource account in Exchange 2008.
• Troubleshooting Mail flow, folder access issues.
• Mailbox creation and management for user accounts in Exchange server 2008.
• Working on tools like Citrix, Lotus, Repetitive task Assistant, Remote access Utility etc.
• Reporting includes Submission of the Detailed Information about number of work orders completed on Daily basis, reporting to Manager of expected business and getting approvals for any deviations
• Review and Execute User requests as per standards.