Experience SUMMARY

Network engineer with over 20 years experience in Information Technology. Strong analytical and troubleshooting skills on MS Windows and Linux platforms. Fluent in English, Hebrew, and spoken Arabic. Security Level Public trust 07 - 31-2010 US Citizen - Possess a security clearance by the US Secret Service.

skill summary

Active Directory Server 2003, Exchange 2003,2008, Microsoft Office 2007/2010, Windows 7/Vista/XP/2000/NT Server GNU/Red Hat Linux StarOffice Apache VAX/VMS DCL IBM VM/CMS, 4381, AS400 Macintosh OS 9, OSX,, Backup exec Fedora, Ubentu, Veritas Mac, Dell, HP Compaq, VMWARE 7, QuickBooks Pro, Symantec Ghost.ITSM, Remedy, Track-It. 100 base T, Network interface cards, ISDN, DSL, Remote Access Communications via pcAnywhere,, VPN,VNC, and Remote Desktop. Active Directory/Group Policy, Symantec, VERITAS Backup Exec, PC Utilities, Norton Utilities, BartPE, iPhone, Blackberry.

professional experience

CEO/Lead IT Specialist

Confidential

Provide on-site computer services for homes and small business Specialize in network installation, security, virus detection and removal, data backup and backup planning Consolidate computers by implementing virtualization, resulting in saving energy and maintenance costs Designed and implemented, for a veterinarian hospital, an IT migration project from a Microsoft server-based network to a Linux server-based network.

Network Specialist,CONFIDENTIAL

Plan logistical and deployment, upgrade of small and large number of computers, support help desk teams, Tier I and Tier II in various issues including MS Office 2007, MS Office 2010, Bloomberg TM machines, networking, Active Directory, Digital Certificate, creating and managing Supporting the IT Specialist of all SEC on sites in CONFIDENTIAL Advise and support project managers by providing IT knowledge base, guidance for department move and new settings Upgrade work stations and laptop per ITS requests Improve incident resolution, customer experience and down time

IT Specialist Refresh Project, CONFIDENTIAL

Conduct detailed surveys on user's settings, programs and preferences Backup user's data to network storage Installed new computers for users Recover/restore user's data from network storage Upgrade working stations and laptop from Microsoft Windows XP to Windows 7 Enterprise edition Ensure that user's down time is minimal while adhering to site policies Resolving issues submitted to a ticketing system.

IT Support Specialist, CONFIDENTIAL

Provided technology support to senior-level Federal employees at the CONFIDENTIAL. Provided training and technical direction to junior tech support staff and system users. Documented requests for help desk support and outcome resolutions to monitor and track recurring problems. Resolved TCP/IP, DNS, DHCP and wireless issues, user account issues, password maintenance, and created hard drive backups using Acronis True Image and CONFIDENTIALPlanned and executed most effective actions for immediate resolution in least costly way. Coordinated with Dell representatives to resolve issues with malfunctioning hardware. Increased customer satisfaction rate by 80 by providing effective training for more than new employees.

IT Support Specialist, CONFIDENTIAL

Provided Microsoft Windows Active Directory and Exchange Server technical support for the staff of the CONFIDENTIAL community newspapers. Provided accurate, timely high quality problem resolution services on Microsoft Windows environment to wide area of customers including management and non-management. Supported remote Microsoft Windows users using VNC and remote desktop. Performed desktop support, printer maintenance, system repairs and software deployments. Rolled out new applications and new hardware on Microsoft Windows environment. Tracked customer problem resolution using Track-It database. Resolved TCP/IP, DNS, DHCP and wireless issues on Microsoft Windows 9x, NT, 2000 and XP. Created hard drives backups using Acronis True Image and Norton Ghost. Coordinated with Dell representatives to resolve issues with malfunctioning hardware. Served as primary contact person to software and hardware vendors. Provided training and guidance to clients working on Microsoft Windows 9x NT, 2000 XP and Mac OS9. Created complex work environment for web hosting and staging. Installed Linux web and FTP servers, file server Linux-based, created users, and created shares for Microsoft Windows XP users.

Network Technician, CONFIDENTIAL

Provided on-site IT support to home and business customers across DC metro area. Specialized in network installation and security management, including virus detection and removal, data backup, and backup planning. Worked extensively with computer components and peripherals such as CD-ROMs, hard disk drives, modems, monitors, multimedia packages, network interface cards, printers, and scanners.

Technical Support Specialist,CONFIDENTIAL

Provided technical consultations and support for clients across legal, architectural, academic, and medical firms. Provided troubleshooting, network administration, hardware and software installations for Windows NT, Windows 2000, NetWare 5.1, Free BSD and Mac. Enforced user security policies.

Network Engineer,CONFIDENTIAL

Supervised team members. Built a TCP/IP network with Windows 2000/NT/98 and Linux clients and a Windows NT Server 4.0 network incorporated with a Linux-based CONFIDENTIAL . Performed quality assurance for an Internet/intranet-based product. Wrote test plans/cases and batch scripts. Performed troubleshooting of network security issues. Enforced user security policies. Lead member of a team that created the business blueprint and IT infrastructure for the company.

IT Manager, CONFIDENTIAL

Configured hardware / software on approximately one dozen Windows-based PCs. Provided technical support and training to clients and non-technical staff. Advised on and facilitated hardware and software purchases. Expanded IT business and managed hardware and software operations at large hospital and large ceramics exporter including responsibility inventory, acquisitions, and financial program. Created a training program for new users. Designed customized reports for the ceramics exporter's financial department using DCL scripting.