Network Operations Center analyst Resume Windsor Mill, MD - Hire IT People

Professional Summary:

Objective Technical Support Analyst/Security Systems Administrator with a company that provides exposure to a positive work environment and encourages and supports career development and advancement.

Highlights of Skills

4 years plus of technical network operations support experience.
Extensive knowledge of system security and network troubleshooting techniques.
Highly inquisitive, creative and resourceful; skilled in communication and collaboration.
Outstanding people skills; sensitive in assessing technical and individual needs.
Enthusiastic and quick learner.
Team Player.
Experience with Win2003/Win2008 servers and domains.
Skills in LAN/WAN technologies.
Experience with Cisco Switches, Routers and Firewalls.
Ability to adapt and eagerness to learn fast.

Professional Experience

Confidential

Network Operations Center (NOC) Technician

Network monitoring using EM7 HP Open View.
Create, update and track customer problems.
Update and ensure tickets are complete and accurate.
Provide performance monitoring, management, and reporting of customers’ network issue
Create, update and tracking customer’s problems via e - mail and EM7.
Updating daily Tasks and Procedures.
Phone calls log and e-mail responds.

Confidential

Network Operations Center (NOC) Engineer Oct 20011 to April 2012

Monitoring Network with HPOV, Orion ( Solar Winds) and Nagios.
Opening and closing network issue ticket using Maximo
Monitor the ticket queue for incoming tickets. Update and ensure tickets are complete and accurate.
Create, update and track customer problems via Orion..
Assist Operations Manager in updating team procedures, toolkits and documentations.
Provide performance monitoring, management, and reporting of customers’ network.
Perform installation and modification of network hardware and software as required.
Preventing the occurrence of outage, breaks, server issues, router and switch issues before they actually occur.
Experience using wire shark for network protocol analyzer
Installing, configuring and troubleshooting Cisco Switches and Routers.
Run Cisco works daily for failed network backup tickets.
Uses Optimum Net ID for DCR, DMR and CAD entries.
Port activation and deactivation for conference use.
Calling out circuit issue to ISP for resolution.

Confidential

Network Operations Center (NOC) Engineer

Support the MPLS network of a Fed Agency.
Network monitoring using smarts.
Monitor the ticket queue for incoming tickets. Update and ensure tickets are complete and accurate.
Create, update and track customer problems via Remedy.
Assist Operations Manager in updating team procedures, toolkits and documentations.
Provide performance monitoring, management, and reporting of customers’ network.
Perform installation and modification of network hardware and software as required.
Preventing the occurrence of outage, breaks, server issues, router and switch issues before they actually occur.
Installing, configuring and troubleshooting Cisco Switches and Routers.
Using CCP dump for network sniffer and analyzer.

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Network Operations Center Analyst Resume

Windsor Mill, MD

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