Senior Network Operations Manager Resume Profile, VA - Hire IT People

Information Technology Director Profile

15-year track record of increasing the corporate bottom line
Decisive, results-driven network operations manager offering 15 years of IT leadership within fast-paced, highly demanding customer support environments. Expertise in technical operations, program/project and change management and team building. Proven talent for achieving notable increases in personnel performance, productivity and corporate profitability.

Core Competencies:

ITIL certified	Process Improvement
Project / Program Management	System Strategy and Execution
Network Operations Support	End-user / User Group Support
CISSP	Security Focused Network Management

Professional Experience

Confidential

Senior Network Operations Manager

Responsible for coordinating, communicating and execution of all daily network operations for the Government Accountability Office Headquarters as well as the 11 remote locations throughout the United States. This includes Email support, operational problem resolution, network operating system installation, configuration and maintenance, software distribution, patch management for desktop and server, remote access support, Directory Services, DHCP, DNS, file and print services, backup and restoration solutions, SAN, NAS, clusters, Data storage and management, system security, upgrade recommendations, Quality Assurance, Configuration Management, Change Management, Disaster Recover and Continuity Management.
GAO operates a very diverse network with multiple Network Operating Systems to include Linux Red Hat and SUSe , Novell 6.5, Windows 2000, Windows 2003 and running Groupwise 6.5 for email services. Supporting over 4000 users in 12 separate locations as well as 3 separate networks. Remote access is provided through a Neoteris and Citrix solution that is replicated at the Disaster Recovery site for redundancy.
Developed disk backup to SAN strategy.
Developed Network Outage tracking system.
Developed and enforced agency standards and documentation.
Worked with security solutions to include auditing, strong authentication, file and object rights disaster recovery, enterprise virus protection, SPAM controls, and VPN technologies.
Introduced new technology into existing architecture.
Managed technical team of over 50 technicians to include both government and contracting staff.

Confidential

Headquarters Network Operations Manager

Conduct assignments of constantly increasing scope and responsibility at MCI Operations Centers in North Eastern United States. Details by position follow: Headquarters Network Operations Manager, ITIL Certified , CISSP 2/98-08/2005 Manage and direct staff of 34 technicians, in 49 states covering over 500 locations, providing server technical and operational support to more than 35000 internal customers. Relocated from Colorado Springs to establish performance improvement initiatives originally implemented throughout MCI's Colorado operations. Duties include, but are not limited to: - Provide customer service for a wide range of computer hardware and software. - Developed, designed and implemented SAN, NAS and Cluster infrastructure across the country. Migrating over 50TB into this centralized storage solution. - Developed company strategy to reduce server administration costs across the enterprise. Project highlights included the elimination of over 1600 stand alone servers. - Manage installation and software configuration of Novell, Linux, Unix, Windows 2000 2003 and NT servers. - Served as Chairperson for Desktop Strategy Group with corporate-wide mission of achieving hardware/software standardization throughout the company. - Developed and controlled capital and operational budgets up to 7 million each. - Designed, implemented, and project managed break/fix program. Worked with multiple vendors to develop 3rd party outsourcing that covered all computer system hardware across the country. Successful project has been in place for 2 years. - Reduced number of NT domains down from 375 to 65 with plans to move to a single domain model.

Senior Systems Engineer/Team Lead

Spearheaded internal user group desktop support for 6000-user campus. Maintained system images and hardware configurations, provided technical direction for procurement initiatives and guided MCI's transition from Windows 3.51 Windows NT 4.0.

Key Achievements:

Helped reduce support costs while serving as chairperson on several committees within MCI's Enterprise Systems Task Force developed server and desktop support standards that allowed fewer personnel to support more end-users.
Enhanced Hitachi product offerings by Leading and bringing real-world experience to Hitachi Computers' port replicator redesign project.

Confidential

Managing Partner

Managed and directed daily operations of small business information systems technical support provider. Built company from the ground up, establishing operating standards and procedures, a strong customer base, professional support staff and long-term financial stability.

Key Achievements:

Forged win-win alliance with software manufacturer, becoming its single source for systems support and installation.
Developed solid reputation for service excellence that led to repeat business and loyal customer base.

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Senior Network Operations Manager Resume Profile

VA

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