SUMMARY

• Over 8 years of experience in IT industry, as Senior Backup Engineer - L3 Support Engineer for VERITAS NETBACKUP, Tivoli Storage Manager, EMC COMMVAULT, EMC AVAMAR, EMC NETAPP & VMWARE Team.
• Support More than 100 Clients.
• Working on Storage Area Network Architecture & Administration, Server application backup, Unix Systems Engineering & Administration.
• Experience across different platforms (AIX/Solaris/Windows) with Symantec Netbackup, IBM TSM., EMC COMMVAULT, HPDP and Actifio.
• Capacity Planning of Backup environment.
• Installation & Configuration for TSM / Netbackup Servers & Library.
• Expertise in Backup Software support, Tape & Disc Storage Administration, Hardware / Software Installation, Testing and Troubleshooting.
• Maintenance of scratches and inventory, Check-in, Check-out, Ejecting and recalling tapes.
• Maintenance of NBU Appliance 5020/5220
• Managing the Advanced Disk, MSDP and PDDO.
• Configuring/Managing/Restoring application backups such as Oracle/RMAN/Exchange.
• Configuring and Managing Backup/Duplication/De-duplication/Replication jobs.
• VMware Sphere for managing VM’s.
• Managing Libraries IBM (3594, 3584), Quantum scalar (i2000, i500), SUN StorageTech (SL500, SL3000, SL8500).
• Managing VTL's Falcon store and Data Domain.
• Working on Critical Data Restore Requests.
• Working on TSM Server Disaster Recovery & NETBACKUP Catalog Recovery.
• Proper Handling of Severity Issues.
• Reliably meets demanding deadlines and targets working under pressure.
• Strong skills in resolving the incidents, problems raised by the customer-site within SLA.
• Working on technical issues such as Robot down, Drive Down, Disk pool Down, SLP backlog, Media issues, Media server’s performance issues, replication jobs, slow backups, restores etc.
• Providing to new joiners and responsible for creating process documents and keeping them up to date.
• Logging calls for end users and dispatching the same to resolving groups.
• 24 x 7 on call support for maintenance & development projects to work under pressure and deliver on schedule.

TECHNICAL SKILLS

Operating Systems: Red Hat 2.6, 5.6, AIX 2.6, Win 2008, R2 Win 2012

Hardware: IBM Tape Library, SUN Storage Tech Library, Quantum Tape Library, Falcon store VTL, Symantec Appliance

Ticketing tool: Internal, Remedy, Service centre & Service now.

Storage: IBM, EMC Data domain & EMC Netapp

Switches: Brocade and Cisco

Network concepts: TCPIP, DHCP, DNS

Database: DB2, ORACLE, SQL SERVER

PROFESSIONAL EXPERIENCE

Confidential

Sr. Backup Engineer

Responsibilities:

• Backup software technology, Expertise VERITAS NETBACKUP (6.5, 7.1, 7.5, 7.6).
• Installation of Master server, Media servers, clients & client agents.
• Patch Up gradation on Backup Server & Clients.
• Troubleshooting backup failures on daily basis.
• Daily health check for Master and Media servers and links ensuring 100% uptime.
• Working on High priority critical tickets and addressing crisis and production down situations
• Handling the disk pool issues and troubleshooting them such as disk volume is down, storage server is down etc.
• Addressing and troubleshooting technical issues such as Drive Downs, Media server’s performance issues, replication jobs, slow backup etc.
• Maintenance of Libraries IBM, Quantum scalar (i2000, i500), SUN StorageTech (SL500, SL3000, SL8500).
• Troubleshooting Virtual Tape libraries such as Falcon store & Data Domain.
• Troubleshooting SLP failures and SLP backlogs with the respect to incidents generated from an automated system.
• Managing and troubleshooting the APPLICATION backups and restores application backups such as ORACLE, MS-SQL, MS-EXCHANGE and VMWARE.
• Managing the AIR (replications) and troubleshooting them; doing restores from replication site.
• Configuring Host properties.
• Excluding backups for mentioned dates on request of DBA or clients.
• Managing the MSDP and PDDO.
• Reimage the OS on NetBackup 5200/5220/5230 while preserving the storage.
• Policy configuration, Decommission server.
• Configuration of Volume Pools, Storage Units, Policies, Tape drives and Robot.
• Performing catalogue backups and restores.
• Restore data from backup images created previously to the original or alternative client systems.
• Creating Problem reports for further escalation and coordinating with the various responsible groups until the incident has been resolved.
• Troubleshooting the backup issues by increasing verbosity and analyzing the Net backup logs.
• Logging the tickets for any hardware failure, backup problem, issues with infrastructure, and escalate to respective team as per standard escalation procedure.
• Maintain Problem /Change Management records in an efficient manner.
• Vaulting and Media Management (onsite and offsite).
• Managing Tape Management using Veritas software and contacting Hosting team on daily basis.
• Hands on experience on situations where on-call 24x7 support for mission critical systems and Production support.
• Audit application backup policies and environments to ensure integrity of backup and recovery activities, ensuring 100% backup completion.
• Preparing backup success report and media utilization report.
• Representation and participation in Daily Service Reviews (DSR), Service Restoration Team (SRT), Root Cause Analysis (RCA), Enterprise Change Control (ECC) system. Service Request (SR).
• DR of Master Server.
• Backup software technology, Expertise IBM Tivoli Storage Manager (5.x, 6.x, 7.1)
• Daily status call with customer on issues / escalations.
• Provide remote support to premier clients as a part of infrastructure management service.
• Daily monitor the DB and Recovery Log, Storage Pools.
• TSM Planning, Product Mapping, Installation & Configurations.
• Installation, configuring and management of TSM B/A Clients on various platforms such as Windows, Linux.
• Configuring Nodes to TSM Server.
• Configuring Snapshot backup, Journal based backup, System state backup and open file support backup.
• Registering nodes to the Domain and associating to schedules.
• Working on client and admin schedules.
• Performing backup and recoveries of Windows, Linux/Unix/AIX/Solaris/HP-UX Servers.
• Troubleshooting of Database Backups (SQL/Oracle/DB2/SAP) across all platforms. Recovery of Oracle/DB2/SQL Databases & Flat files Data.
• Automation using administrative schedules and TSM scripting( using SQL select statements )
• Managing Daily Media Management Tasks.
• Managing TSM Administrative Tasks.
• Estimating & Managing TSM storage pool, Recovery LOG and DB.
• Configuration of database includes creating database volumes, extend database and reduce database.
• Managing New Configuration & adhoc Requests
• Dealing with IBM tape libraries (3584/3592/3576 )/HP-VLS/HP-ESL.
• Managing VTL tape libraries.
• Conducting Internal Sessions on Requested Topics to team.
• Conducting technical interviews as a part of hiring process for TSM
• Responsible for creating and updating technical documentation.
• Troubleshooting OS disk space issues on windows and UNIX clients.
• Handling incidents of Troubleshooting of Missed/Failed backups which includes System related and Network related issues across all Platforms.
• Troubleshooting Tape drive issues and Library issues.
• Experienced on bad tapes such as auditing volumes, fixing errors, restoring volumes, deleting volumes if necessary working on Tape management check-in, check-out, Eject, Recall on schedule basis.
• Doing Root Cause Analysis for any Technical Issues
• Creating Scripts for TSM Server administration automation Tasks.
• Handled production support/calls and fix them in time to ensure 24 * 7 continuity of the system.
• Study Customer CDR for verifying the client backup details.
• Checking the status of all the Admin schedules on daily basis and if necessary manually executing commands for Migration, Expiration, & Reclamation.
• Utilize Commvault / AVAMAR to facilitate schedule data backups and data recovery for customers with dedicated Windows and UNIX servers.
• Backup software technology, Expertise EMC AVAMAR (7.1).
• Supporting SOLID-CORE servers and windows / UNIX backups using EMC AVAMAR
• Expertise in configuring backups in Avamar
• Expertise in Fixing backup failures in EMC Avamar.
• Worked on Network /Socket / Firewall related issues in Avamar
• Experience installing, configuring, supporting and maintaining enterprise backups in a large heterogeneous data center Environment.
• Expertise in configuring Replication in EMC Datadomain and EMC AVAMAR
• Backup and restore file system objects, Microsoft SQL and Oracle databases, as well as advanced clustering agents and Microsoft Exchange.
• Utilize Remote Desktop and SSH sessions to install/configure the Commvault backup & recovery software, identify and troubleshoot backup failures, verify log files in-depth to determine root causes for issues.
• Works closely with customers to develop the best strategy of backing up their data by analyzing their content, setting include/exclude and regular schedule backups in an effort to maintain reliable backups while minimizing customer-facing impact.
• Employs logical thinking to troubleshoot and resolve more complex issues within shot span of time, and then disseminate the information and remediation steps necessary amongst management and co-workers.
• Everyday responsibilities in the area of SAN Management included tasks of storage allocation/reallocation, LUN Masking, Zoning, Load Balancing & Failover configuration, Replication Management, Performance Monitoring, Problem determination, and Capacity Planning
• Provided CIFS shares, NFS exports, LUNs (iSCSI and SAN FC) storage, configured and completed connectivity to thousands of Linux, Solaris, Windows and ESX VM servers.
• Have defined and developed Backup/recovery strategies to cover stringent financial organization needs
• Responsible for Snapshot backups, snap vault/snap mirror
• Responsible for Creating aggregates, volumes, qtress and applying quota settings to them
• Configure user accounts on various Netapp filers.
• Configuring different Storage devices to help Clients to backup their Data in the most efficient way that will help them to Restore the Mission Critical Data as and when required
• Configuration of different types of Robotic Library.
• Configuring Storage Units, Volume Pools, Disk Pools, Storage Unit Groups
• NDMP Configuration.
• Configuring Oracle, MS-SQL, SAP and exchange backups via. NetBackup.
• Client environment involves heterogeneous SAN configuration including NetApp Filers / EMC CDL's, VTL drives, VMware Servers, etc. along with Shared Drives utilizing NetBackup SSO.
• Working on High priority critical tickets and addressing crisis and production down situations.
• Installing, troubleshooting and supporting Windows 2003/08/12.
• Internet applications related protocols /services/ issues like DNS, and troubleshooting, and antivirus issue, security.
• Troubleshooting Network Hardware, Client Server Administration.
• Knowledge on MS Active Directory and MS Domain Group Policies.
• Manage users, groups, permissions and roles.
• Managing Disk Quota.
• Managing and implementation of NetBackup in VMware environment.
• Regular System Administration tasks like User Accounts, access, Permissions, Security, Planning.
• Managing VMware infrastructure environment with 3 ESXi servers, 50 plus virtual machines.
• Moving VM’s from one LUN to another LUN using storage VMotion.
• Performing disk consolidation on the required VM’s.
• Adding data store to ESXi server.
• Manage VM’s using VMware virtual center.
• Managing VM’s through web access.
• Troubleshooting problems with the help of Event Logs
• Manage task, events and alarms.
• Troubleshooting virtual machine issues.
• Adding a New Virtual Disk and Extending existing Virtual Disk Hardware monitoring of Dell and HP systems through tools like HP system administrator

Confidential

Backup Engineer

Responsibilities:

• Experienced in Client functions such as Backup Achieve, Restoration and Retrieval of data.
• Defining, Configuring, checking and deleting database backup.
• Configuration of database includes creating database volumes, extend database and reduce database.
• Experienced on client and admin schedules.
• Troubleshooting on client’s failures such as missed and failed backups.
• Checking the admin schedules such as backup Stg, db backup, log utilization, db utilization and client schedules, if any failures working according to priority.
• Configuring admin processes such as (Migration, Expiration, and Reclamation).
• Configuring Snapshot backup, Journal based backup, System state backup and open file support backup.
• Estimating & Managing TSM storage pool, Recovery LOG and db. Health check the servers and error reports if any problem occurs with storage pool, recovery log or db, troubleshoot based on the criticality.
• Defining space trigger and database trigger.
• Handling the restores of windows/Unix servers according to client request.
• Working on issues related to library.
• Monitoring the tasks using activity monitor in GUI (Java Interface).
• Troubleshooting backup failures on daily basis.
• Daily health check for Master and Media servers which includes scratch count, disk pool utilization, tape drive status, catalog backup completion and SLP backlog for all Master servers.
• Monitoring and maintaining tape drives and disk volumes.
• Configuring Storage Units and Volume Pools.
• Generating and monitoring the client backup reports.
• Configuring Policies, Storage Devices, Storage Units, Volumes.
• Defining policy attributes in a best way multi-plexing, multi-streaming and disk-staging to perform faster back-ups and restoration.
• Monitoring the drives using device monitor if the drives are in a down or unknown state, investigate the causes through system logs or Event Viewer logs.
• Managing Restorations of Unix and windows servers.
• Managing & troubleshooting on Hardware issues related to server and library.

Confidential

Backup Admin

Responsibilities:

• Excellent backup environment designing and implementation skills with cost effectiveness.
• Monitoring of backups and media threshold in pools.
• Performing restorations and recovering failed sessions.
• Installed and configured IBM and Dell Libraries.
• Installed and configured Data Protector Cell Manager on Windows with version 6.11
• Installed Disk Agents on clients and configuring the backups as per policy.
• Configured policy, devices, drives and schedules including a shared library.
• Managing 2 Cell Managers with different LTO-Ultrium tape libraries and 2 VTL.
• Daily management of File system with different OS platforms of Windows, AIX, HP-UX, Linux, and Solaris.
• Media Management of all libraries, including shared libraries via DP and library web console respectively.
• 24*7 support to operations team regarding any backup related issues.
• Monitoring the TSM servers.
• Registering nodes to the Domain and associating to schedules.
• Working on client’s failures such as missed and failed backups.
• Checking the activity log for any errors.
• Defining checking and configuring storage pools such as primary storage pool, active storage pool and copy storage pool.
• Troubleshooting system state Backup issues.
• Calling hosting team to manage scratch tapes.
• Working on Robot failure issues.