Network Support Engineer Resume Profile,CT - Hire IT People

SUMMARY

Detail-oriented System Administrator/Network Lab Operations Engineer with comprehensive hardware, software configuration, administration, and networking skills. Recognized for meeting or exceeding client expectations by effectively building systems, diagnosing problems and quickly servicing UNIX servers, switches, routers and support systems. Expertise includes Sun, Dell, Alcatel-Lucent, and HP systems. Demonstrated success developing team productivity improvements, process improvements and utilizing strong documentation skills.

TECHNICAL AND SPECIALIZED SKILLS

Platforms:	Solaris, HPUX, AIX, Oracle, Linux, LynxOS, Microsoft NT/2K/XP
Hardware:	Sun, HP, IBM, Dell, Tektronix Spectra2, ATCA, ATM, Fiber, Ethernet, ALU PSAX
Software:	Web Servers Apache, iPlanet, Microsoft IIS , NIS, NFS, VMWARE, IBM Rational Purify, Samba, PERL, CGI, KSH, BASH, SSH, DHCP, DNS
Utilities:	RAID managers, VMWare, NetBackup, DiversifEye Call Load Generator
Switches:	Cisco, NETGEAR, Foundry NetIron Ethernet switch, MRV Terminal Server, Alcatel-Lucent 7750 Service Routers

PROFESSIONAL EXPERIENCE

Confidential

System/Network Support Engineer

Provided software, hardware, network support of highly reliable Consumer Voice over IP CVoIP customer test lab. Lab consisted of 36 various network elements in highly redundant configuration including, switches, routers, subscriber and billing database servers, OAM servers, load generators, and media gateway controllers. Provided failure monitoring, performance measurements, operating system upgrades, troubleshooting, solution research, and repair. In 2011 accomplished Network Routing Specialist 1 NRS1 Certification.
Volunteered to lead 7750 Service Router replacement project in CVOIP lab, installing on time, with no significant service disruption to CVOIP lab. Planned, scheduled, configured and executed staggered installation of 4 7750 Service Routers, replacing Riverstone Routers.
Authored customer satisfaction survey across 14 lab user organizations. Survey spanned 10 functional areas. All 14 organizations answered strongly satisfied / satisfied, increasing confidence in team's abilities and expanding support to other labs, resulting in Shared Labs Resource model saving 250K in additional staffing and equipment costs.

System Administrator/Lab Support Engineer

Confidential

Delivered lab facilities support for 65 on-site and remote users located in 4 cities. Performed requirements gathering, lab design to build Servers and Networks to support variety of development and testing projects for telecom applications. Provided troubleshooting of applications, network administration, operating system administration including hardware and software growth procedures for variety of UNIX/LINUX/PC and other proprietary based lab systems. Developed and executed backup and recovery procedures.
Traveled to remote lab locations, performing ATCA hardware / software installations, saving 15K in staff time to train others to perform same task. Worked local and remote installation of new hardware, software, networking systems for Alcatel-Lucent 5020 Media Gateway Controller-8 on ATCAv2 Advanced Telecommunications Computing Architecture platform.
Reduced costs, improved scheduling, and provided user confidence in job completion by developing Computing Resource Request CRR process, tracking user requests, system requirements, budget and scheduling agreements.

Confidential

Development Environment Engineer

Provided direct and remote technical support for users requiring hardware, software and network solutions. Performed classroom training for users on newly installed systems and applications.

LUCENT TECHNOLOGIES Continued

Served as Architect for Asset Manager Repository System web based reuse catalog and Web Administrator for several web server instances, including Quick Document Interface QDI System. The QDI web server integrates Enterprise Web Server, Oracle Database, and Compass Document Management System, providing highly efficient interface for over 5000 project members to manage design and process documentation and quality records. System was key to maintaining ISO 9001 Quality Certification and QDI is still in operation today.
Improved reliability, speed and overall maintenance costs by serving as Project Manager for several server consolidation projects involving large project data, user account, and application migration to newer hardware / software platforms. Largest consolidation project saved 165K in annual maintenance costs.

ADDITIONAL EXPERIENCE

Confidential

Signaling Systems Integration Engineer

Built software loads and performed integration lab testing prior to installing into SS7 Signaling System Verification Labs.
Worked in team environment, successfully planning, scheduling, building and testing complex software of SS7 Signaling System releases.
Served as Troubleshooter of product building, lab loading, integration and sanity testing. Follow-up with developers with build and test results for correction.
Wrote scripts, streamlining product builds, installation and testing.

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Network Support Engineer Resume Profile

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