JEFFREY WEBER - REEK

Experience

• Stafflogix Contractor SCCM Rollout Project for Integrys Energy Systems.
• As a Desktop/ Network support resource I assisted on a current Active Directory project.
• Duties and my responsibilities included, but were not limited to the following: Install / Upgrade Windows XP Pro, Win 7, assist in SCCM deployments for end user software and reporting, basic software troubleshooting included MS Office, Internet Explorer, Virus Scan software and LAN and with wireless issues. Installed various vendor provided or home grown applications on PC's and Laptops using manual methods and automated scripts. Extensive troubleshooting skills are called upon, when images break, and or Outlook and other installed applications fail. Addition of PC's / laptops to the SCCM groups, for software pushes.

Windows XP to Windows 7 Migration / Rollout.

SCCM Project Tech, my day to day work involved assisting in the deployment, configuration, testing, trouble-shooting of a manufacturing facilities PC's, laptop's and printers. I provided ongoing end-user support during the rollout, I worked with 3rd party support to manage all software packaging. I assisted with the release of Outlook 2010 and Cisco Instant Messaging to the enterprise. I coordinated with the desktop deployment team to insure OS deployment continuity utilizing Microsoft Deployment Toolkit SCCM. I coordinated with the Service and Support Team, for the desktop migrations utilizing the User State Migration Tool. I provided support of Active Directory Group Policies, for global workstations. I utilized my enterprise experience with SCCM, extending to deployment and system support. I utilized my Active Directory knowledge and experience with group policy, accounts, and administration to complete the project on time.

Independent IT Contractor.

Independent Contractor / Project Manager providing Hardware and Software support through Onforce, Kforce, Field Nation, Field Solutions, Install It Today, TechForce, StaffLogix, Barrister, and most recently Workmarket. These companies issue daily work tickets for Server support, PC installs and repairs, troubleshooting of PC's and Laptops, Laser printer and Bar code printer maintenance and repair tickets, and for router turn ups, installation, trouble shooting and service.

Communication Specialist / Optical Field Technician

• Responsible for daily network monitoring and coordination of all field activity in my area
• for AT T the old AT T . I was an on call and available tech 24 x 7 for all emergency situations in my region as well as for the daily duties and maintenance that I performed.. I was classroom and field trained and had full knowledge of the AT T network both Internal and External for in the field and for our various buildings that I supported in my area. I have the ability to handle any network problems from order turn-up to detailed network maintenance including but not limited to: Maintenance of optical transport equipment, Maintenance of CPE devices, battery power and diesel generator testing. As an Optical Field Technician I was also responsible for Installing and maintaining AT T / Cisco equipment on customer premises, Kimberly-Clark for example.

Responsibilities

Outside / Inside Plant Engineer / Telecom Engineer for AT T / Danella Engineering

• Management and deployment of Microsoft Windows based software, Win 7, Vista, XP support / Office 2003, 2007, Visio, MS Project Delorme Mapping Software, Cisco Routers, Unix support, DameWare Remote Control Software, Fiber Channel Support and related test and installation and protection equipment.
• Internal and customer test and turn-up from DS-1 to OC-192 circuits.
• Windows XP / Vista / Windows 7 desktop and laptop support internally at our local offices based in Appleton, WI and for others techs around the state, in Madison, Milwaukee. This position was an on call 24/7 support position, and requires working outside of the normal 8 to 5 business day, working late nights and on weekends to support network outages.
• Other Duties: Plant protection / Building Facilities Protection / Building and Facilities Maintenance, Electrical Testing, and or working on HVAC equipment and or Cell Towers and Radio Towers - Appleton, Hortonville, Green Bay, Watertown, Kewaunee WI, Perkins, MI
• In past positions with Wisconsin Bell, Ameritech and then SBC, to positions I held were those of a telephone lineman and then a cable splicer, I was fully trained in those positions duties and requirements, including all the ongoing safety training that was required for the positions.

Mercury Marine/Brunswick Corporation

Senior Specialist

Responsibilities

• Initially brought on as a contractor, to increase efficiency of PC builds and deliveries from the current 60 efficiency of delivery, within 1 month builds and deliveries were at 90, within 3 months 98 of goal. Total users supported 3000 . Specifically I supported all upper level management on their PC's and local printers, Blackberry's, and all other types of cell phones and PDA's.
• This was accomplished by taking ownership in the project, analyzing past practices, working with various vendors IBM, HP etc. to increase and stay on top of required contractual deliveries, and identifying, hiring and training qualified contractors to assist with builds, and staying on top of current inventory.
• Additionally to accomplish this goal it required working outside of the normal 8 to 5 business day, working late nights and on weekends, which allowed timely deliveries to all hourly and salaried users in a 24 / 7 environment.
• Windows XP support, PC and printer maintenance, UNIX tape backup support and SMS pushes utilizing SMS 1.2 / 2.0 Server. IPCC - IP Contact Center Solutions, working with solutions that leverage converged IP technologies to deliver single voice and data networks to contact centers.
• Work with Network Administrators on Windows 2003 Servers to make certain updates being pushed out, and upgrades in general did not break applications already stabilized on the LAN, Lotus Notes upgrades, Anti-Virus Upgrades, for example.
• Assisted in maintaining adequate systems capacity and performance by monitoring Network statistics and cleaning up drives and directories, and aided in increasing File Server Storage Capacity.
• Windows 2000 / 2003 Servers Aided in the development and implementation of solutions to support current and new business requirements by being a part of the Windows Management Team. Volunteered to be the primary support technician for the Styling / Design department, supporting Alias Studio Tools / Pro-E, and all Adobe Photoshop and related Cad applications, for both IBM and Mac PC's.
• Software support for shipping / loading docks for all departments, this included but was not limited to SAP support, various modules, including Billing and Time and Materials software support.
• Attended weekly meetings to help in overall support of all projects I was directly and indirectly involved in. Designed, promoted and implemented standards, procedures and policies to ensure availability, capacity and performance of the networks and telecom systems, wired and wireless, and published these standards and procedures for other technicians to follow.
• Directly responsible for training 5 other contractors, direct reports to me, to do my original support responsibilities, as I took on additional projects. I developed plans, and schedules for the overall implementation of projects for both internal and external end users to manage and support back offices systems including: Service and Support of Workstations, Fileservers, Cingular PC cards in laptops for sales reps and all executives.
• Provided Tier 2 3 support for all Help Desk personnel, Security Firewall, Virus-scanning, Content-scanning, audits Part of an operations support team responsible for providing 24 / 7 hour support.
• Aided in overall Cost Reductions by using new technologies TCO, Participated in an on-call rotation, unboxed, rack, install new computers. Experience in developing disaster recovery and automating monitoring and reporting procedures in a 24/7 manufacturing environment, on servers running Windows 2000/2003 Server.
• First line of defense in troubleshooting PC / Shop Floor Manufacturing issues. Troubleshooting advanced OS application issues on PC's on the manufacturing line.
• Logged and tracked calls using a problem database, Magic, maintained records and all related call logs.

Associated Bank through Manpower Professional

SENIOR Network Engineer

Responsibilities

• Management and deployment of Microsoft Windows 2000 / 2003 Server, Windows Active Directory support, Windows NT Server 4.0 support, and primary support for Citrix MetaFrame XP. Total users supported 3000 Microsoft Outlook support.
• Windows 2K / 2003 Server builds with final installation of Citrix MetaFrame XP and related published applications.
• Maintenance of Server's, and PC's, SMS experience - MS 1.2 and 2.0, Server / PC diagnostics and support of end user workstations performed under PC Anywhere, and Windows Terminal Server.
• Active directory support, user creation, server clustering support, Citrix server farm setup and support.
• Provided administration and support of Windows Server 2000/ 2003 servers.
• Experienced with network hardware infrastructure technologies.
• Participated in an on-call rotation, unboxed, racked, installed new servers.
• Troubleshooting of advanced OS and application issues on Windows servers.
• Assisted in developing disaster recovery and automating monitoring procedures.
• Part of an operations support team responsible for providing 24 X 7 hour support.
• Experience installing Windows Server family, Experience in Peoplesoft installation and support.
• Backup support Cisco Routers / Firewall Setup support, Definity / Nortel Networks PBX support.
• Administration of server backup and recovery, troubleshooting, administering Veritas Netback up.
• Logged and tracked calls using problem database, maintained records / related problem documents.
• First line of defense in troubleshooting server issues, provide Tier 2/3 support for all Help Desk Staff.

Confidential

Network Systems Professional

• Lead tech on PC builds and deliveries, co-ordinated 4 direct reports, provided overall PC and Network support under Windows XP / NT / 2000 / Novell 5 6, UNIX and Linux. Responsible for Level II / III hardware troubleshooting, for all Desktop / laptop computers and printers. Total users supported 1000
• Backup support technician for all file servers Windows 2000 / 2003, Novell 5 and 6, responsible for tape backup rotations and data verification on all servers supported maintained Anti-Virus support for all PC's.
• SAN - Storage Area Network backup support, design, upgrade, and service of Storage Area Network. Automated pushes of applications to Windows 2000 XP desktop PC's utilizing Snapshot software.
• Supported barcode data collection under the State of WI Voyager Software environment 24 /7. Configuration of registry policies across the network, lockdown of PC registries on public workstations.
• Ghosting of PC's to image, Anti-Virus product installations and updates, Hard Drive/Memory upgrades. Installation of Microsoft Office 2000 / Novell GroupWise PC Builds and various software packages.
• Created a concise guide for work-study students to follow when setting up new XP workstations, design and accurate documentation of processes to quickly rebuild PC's utilizing Ghost imaging software.
• Maintained created and implemented documentation processes for a smooth upgrade path from Windows NT to a Windows XP migration for existing PC's. Primary PC's and Servers - Dell / Compaq
• Confidential
• Senior Networking desktop Engineer / Project Manager
• Provided overall Network support under Windows 95 /98 / NT / Win 2000 / XP/ Novell 4 5, Unix and Linux support. Responsible for Level III hardware troubleshooting, for File Servers, PC's, Printers all software. Total users supported 500
• Installation of Microsoft Office / Microsoft Outlook / Lotus Notes / File Servers / PC Builds / Citrix MetaFrame. Specializing in Network Support and troubleshooting on Routers, Servers, Frame Relay, T1's.
• Saved the company over 20,000 Dollars annually, when a new Telephone System was required due to obsolescence of the current phone cabinet hardware and or there version 1.0 software again with Zero cost to Intertape. This was accomplished by utilizing existing AT T desktop handsets, and the first years maintenance costs were included at no charge, Intertape was paying 1500.00 a month on their old maintenance contract on the old cabinet. There was then an initial savings then of 1500.00 monthly. Another cost saving came by recommending going to measured ISDN for local calls, saving on average 4 cents a call, with approximate call saving over 1200 dollars a year for local calls at just one location and there were 3 locations I maintained. I implemented free intercompany calls between offices, using existing T1cards in the existing phone systems and connecting them to the existing cloud the company was a part of with AT T, that were never programmed and or pushed in their respective cabinets, and I eliminated any long distance calls between Menasha and Green Bay and Neenah and Green Bay saving another 5000 dollars annually, which also removed all seven cent local call charges from Neenah to Menasha. Saving another over 3000.00 annually. Once all that was in place other offices out of state, also part of the cloud, could be added to the calling infrastructure, saving between 2K to 3K or more annually in long distance charges.
• Evaluated customer requests for new business systems implemented changes to existing systems. Provided all Telecommunications support - for both the Avaya Definity G3/ InterTel Access system. Installation and maintenance of Firefox their primary shop floor manufacturing software. Supported all Shipping and Bill of Materials software, SAP and customer in house products. Supported barcode data collection of the Firefox data collection system to AS400 supporting. Maintained all Wireless phones, responsible for all wireless billing, handled all contract negotiations. Troubleshooting Remote Communications dialup voicemail support utilizing various diagnostics. Managed their Avaya upgrade of the primary Definity G3 with Frame Relay integration. Project management skills, good written and verbal communication skills, cost benefit analysis skills. Overall Contract negotiation for hardware and software services, AS400 consolidation and support. Improved systems uptime from 95 to 99.999 for 200 corporate and remote users through expert Cross platform troubleshooting, backup and maintenance. Windows XP/2K/Novell/NT/ NT Workstation/UNIX Primary PC's and Servers - Dell Compaq, Laptops - Toshiba Dell.

Confidential

PC Tech III Network Support / Project Management

• Providing PC and network hardware / software implementation Windows 95 / 98 2000 / Novell /NT. Installing Microsoft Office Products / Lotus Notes / File Servers / PC Builds / Citrix MetaFrame. Total users supported 1000, Senior / Primary Tech for 28 regional banks.
• Assisting and guiding other team members in problem/project resolution and implementation. Keeping the customer informed of changes / Project Status Updates, handled multiple projects and or direct reports, when my manager and or his manager were unavailable.
• Supported various Project Managers around the country, US, both for WAN/LAN projects. Provided on-site troubleshooting via remote utilities, Microsoft SMS and NETOP software.
• Specializing in Network Support and troubleshooting on Routers, Servers, Networks, TCP/IP. Ensuring that FIS Standards were followed, including all File Server Back-ups and practices.

Confidential

DESKTOP SUPPORT SPECIALIST BASED AT KIMBERLY-CLARK

• File server support and PC / Laptop Builds
• Provided overall Desktop support under Window NT / 2000 / 98 / SAP manufacturing software support. Aided in the development and implementation of solutions to support current and new business requirements. Attended weekly meetings to help in overall support of all projects I was directly and indirectly involved in. Designed, promoted and implemented standards, procedures and policies to ensure availability, capacity and performance of the networks and telecom systems, wired and wireless, and published these standards and procedures for other technicians to follow.
• Hired to increase efficiency of PC builds and deliveries we accomplished 1 week or less for deliveries down from 2 to 3 weeks prior to Ameridata / GE taking over.

Confidential

• CEO / President for a retail computer business in the Fox Valley
• I was responsible for the day to day operations of a retail computer business, my duties included but we not limited to hiring, training, payroll, employee evaluations advertising, procurement, and contract negations, etc.
• We serviced over 600 commercial and residential accounts, at any given time, including all of the over 70 Valley Bank locations, The Appleton Area school District, Community First Credit Union, Suburban Electric and various Insurance agencies in the Fox Valley, Oshkosh and Green Bay areas.
• I was directly responsible for the work flow and process design, most project management requests, and ultimately responsible for 100 customer satisfaction and customer service, additionally I was responsible for all budgeting, payroll supervision, and our Bulletin Board Commerce division, now referred to as E-Commerce divisions, and in the overall day to day Retail sales and operations. I possess high-level competency troubleshooting and have no issues in resolving any technical issues. I am experienced in working with for profit and non-profit organizations and any and all diverse populations and or age groups.

TECHNOLOGIES

• Microsoft Products: MS-Office through version 2010, Microsoft Word, Microsoft Excel, PowerPoint, Access, SMS 1.2 / 2 Front Page Exchange 5.5, Exchange 2000, Microsoft Outlook, Windows Active Directory, Windows Terminal Manager, MS-Outlook multiple versions. Other Software: Remote Support of Desktops utilizing multiple programs, DameWare Remote Control Software, Timbuktu, Remote Desktop Connector, Altris, GoToMyPC. Citrix MetaFrame XP, Faxination Server, Linux. Specialty Software: Firefox manufacturing and data collection software, SAP various modules, TruTrack, BCBX, SAP. Hardware: Fileservers, Workstations, Laptops, copy / fax machines, IBM HP/Compaq / Dell. Anti-Spam: TrendMicro / McAfee / Brightmail / Mirapoint / Frontbridge / NetIQ Voice Recognition Systems: IBM ViaVoice, Kurzweil Voice Browsers: Microsoft Explorer, Opera, and Mozilla. Contact Managers: Symantec Act, Goldmine.
• Routers: Cisco / Bay Area Networks.