Summary

• Programmer Analyst with over 10 years experience monitoring, troubleshooting and supporting users.
• Experience creating technical documentation and training staff members
• More than 10 years IT experience covering multiple facets of technical, network and programming support.
• Strong project and situation management skills.
• Adaptive and resourceful in solving a variety of challenges.
• Experience supervising as many as six direct reports.

Experience

Confidential

Technical Specialist Lead

• C , .NET, SQL Server and other Microsoft Technology Skills
• Created C scripts to automate the transfer and update of the data warehouse. Including SQL stored procedures and scripts that use the BCP tool to upload the data.
• Currently spearheading the development of an online calendar to track and create mail pulls.
• Wrote stored procedures, views and functions for a SQL Server 2008 R2 database and added indexes as needed and recommended by the Query Analyzer tool.
• Created export flat files using SSIS.
• Assist with the development of database standards and staff training.
• Created forms in SharePoint using the Business Intelligence feature to search and pull information right from the intranet on an as needed basis.
• Researched and provided a mock up for the development of a tool that will upload currency information from the World Bank on a daily or weekly basis.

Confidential

Programmer Analyst

• UNIX Skills
• Maintain the Samba shares on the Solaris server.
• Daily system administration and monitoring of Sun Solaris 9 server and Windows 2003 server
• Created an automated shell script to collect vendor files from the ftp server, run a lockbox report to discover any errors and migrate them to the appropriate folders for processing.
• Created ad-hoc on the fly reports using UNIX shell scripts and PL/SQL
• C , .NET and Microsoft Technology Skills
• Created C scripts to monitor SAS user sessions as well as disk space on the SAS servers.
• Implemented several UNIX shell scripts and PL/SQL scripts to automate day-to-day procedures and to monitor and report on the results of the previous night or weekend's schedule.
• Created a web portal to provide users with a one-stop shop for basic file maintenance, format checking, procedure automation, and potentially several other systems and reports in the future on an as needed basis.
• Created a web based direct mail tool for program managers to keep track of their mailings, efforts, packages and important dates for various mailings throughout the year. Our analytics group utilized the data from this tool to track the success of various mail campaigns throughout the year.
• Created an extensive system of change logs for the direct mail tool to keep track of user changes and report daily to the program managers any changes that were made to their particular programs.
• Created a web interface to store and create multi package data as well as package to benefit item data in the database, supplementing a need that is not fulfilled by the Team Approach application itself.
• Created a web interface for the creation of support SQL files to run the General Ledger Interface on a nightly basis.
• Created a web interface for reporting items on the nighty Team Approach schedule as well as the schedule itself.
• Administration of two Windows 2003 SAS server including the performing of required server reboots and the restarting of services on an as needed basis.
• Created new reports using Microsoft Reportviewer for online reporting and export.
• Team Approach
• Assist end users with day to day
• Assist in day-to-day database maintenance and cleanup as required and escalate problems within the team as required.
• Research known issues and bugs and escalate to Blackbaud previously Target as necessary or escalate internally for an in house fix, as appropriate.
• Work with Membership on a daily basis to upload test files, assist with day-to-day bugs or problems, create new user-friendly reports and find new ways to automate their day-to-day tasks.
• Work with vendors to send them the information and/or files that they require in their day-to-day operations and assist with any possible off site issues such as resetting their Citrix IDs when they experience a problem accessing Team Approach.

Additional Skills:

• Create new user profiles in Team Approach, SAS, UNIX and Oracle and assign permissions as required.
• Perform off hours monitoring of systems during the evenings and weekends to insure that all systems are running properly and that no users are experiencing any problems.
• UNIX Shell Scripting, PL/SQL, Perl, HTML, SAS, C , VB.Net

Confidential

Network Engineer

• System administrator of backup software/hardware
• Assisted customers with hardware and software on proprietary unit
• Installed Bugzilla for the internal use of the development team
• Setup KB Publisher for customer facing knowledge base.
• Worked with creating/restoring ghost images
• PHP, MySQL, batch file scripting, Perl, HTML
• Windows Server 2003, Windows XP Pro , Windows PE

Confidential

NOC System Administrator

• Promoted from Technical Support Analyst/Shift Supervisor in September 2006.
• Report to the Director of NOC Operations
• Using Nagios, Netcool, and custom tools for the monitoring and surveillance of the network and systems infrastructure.
• Routinely restarted and monitored services on both Red Hat Enterprise 4 server as well as CentOS a Red Hat Linux based OS .
• Edited and maintained Apache as required
• Analyzing a specific process' output and diagnosing any errors found prior to escalation.
• Implementation of Tiki Wiki on CentOS server for the purpose of documenting new procedures, blogging immediate changes and logging pending events in an online calendar, all of which can be reached from the main wiki page.
• Administration of the Nagios alert system and configuration of NRPE when new services were required for monitoring on Cent OS, Mandrake 10.0, Red Hat Enterprise 4, Solaris 10, and Windows 2003 servers.
• Writing and editing bash and perl scripts as required for Red Hat Enterprise 4, Cent OS and Mandrake 10.0 servers.
• Managed roll out of new end-user hardware
• Supervised up to 6 team members
• Monitor and support network for nationwide VoIP telephone company
• Provide highest tier customer support
• Coach and train NOC team members
• Assigned daily activities of staff during the night shift.
• PHP, MySQL, Perl, BASH, HTML
• CentOS, Mandrake 10, Solaris 10, Red Hat Enterprise 4

Confidential

Customer Support

• Handling incoming calls from clients with questions and problems relating to the RES line of software, including the 2400, 2700, and 3700 lines of product.
• Resolve customer software issues using available resources.
• Running SQL queries and commands to resolve certain commonly known bugs and issues.
• Troubleshooting both Windows NT and Windows 2000 Professional and optimizing performance when required.
• Support Implementation personnel with technical questions.

Confidential

Assistant Programmer

• Promoted from Network Technician in 2004.
• Programmed client text into Survey Systems 8.1 and exported to the web server.
• Added JavaScripts to the exported web surveys and assisted in the writing of various Macros to simplify this process.
• Edited ASP pages as required.
• Posted surveys to the web server.
• Limited CGI experience.
• QA various drafts of the surveys prior to finalizing for client approval.
• Assisted in the design and implementation of Visual Basic Applications for Access database.
• Back-up support for Data Control including the cleaning of data in SPSS and the creation of tables in Microtab 2004.
• First level desktop support Windows 2K and printer management
• Maintained over 70 Seepoint touch screen computers, cleaning and aligning them as needed.
• Monitored the collection of dial data for new television promos and pilots Nielsen's extranet software package
• Designed and implemented system for monitoring quotas, respondents and errors
• Hardware support changing disk drives, etc.
• Attended and Unattended installs of Windows XP, 2000, 98, and 95
• Installed and configured Novell Netware Client
• Monitored and setup videoconferencing using a Polycom system
• Monitored and setup streaming video feed for clients and re-started when necessary.
• Edited and dubbed video masters onto DVD and/or VHS using a combination of DV Capture-AVI, Storm Edit, and Nero Burning ROM
• ASP, HTML, JavaScript, Access DB

Confidential

Global Network Security Administrator

• Promoted from On Site Security Specialist to Corporate Help Desk Specialist in 2000.
• Promoted from Help Desk Specialist to AS/400 Operator in 2001.
• Promoted from AS/400 Operator to Global Network Security Administrator in 2002.
• Performed weekly system IPL's
• Performed weekly and daily tape backups using both the 3490 and 3590 tapes

Tape management skills

o Ended/Restarted print and remote writers as required

o Monitored system for messages and errors answering messages and/or contacting either a programmer or the individual responsible for the error, as appropriate.

o Created AS/400 profiles for users upon request, assigning their access levels through the use of various groups

o AS/400 query writing: wrote queries to obtain both archived and non system report specified data upon request, including the joining of multiple files to produce desired results

o Monitored over 100 sites on 3 AS/400's for outages and followed up on status as required.

o Participated in a disaster recovery operation in which 50 sites had to be pointed to a back-up AS/400 unit under very hot time restraints.

o Responded to employee inquiries concerning system's operation, and problems by phone and e-mail.

o Worked with data owners for each application to validate access requests before granting access and to modify roles/classes, access levels, rules, checks and balances as necessary. Support Magic

o Audited security related tables to identify any data integrity issues e.g. blank fields, duplicate Ids, ids with wrong user information, contractor accounts which have not been converted to FTE and correct those issue promptly.

o Maintained documentation on security administration procedures for all supported systems.

o Managed Global Network ID's using Active Directory

o Created Active Directory, Exchange 5.5 2k , CC Mail, Unix, Oracle, Netscape administrator and Mainframe: CICS, TSO, ACF2, Walker, AS400, and PKMS User ids on a Global level.

o Managed requests for proprietary software: WMS, Pipelineview

o Managed requests for doorcodes: Symantec

o Managed requests using Support Magic

o Provided users with access to multiple network functions

o Troubleshooted access and administration requests

o First level proprietary software support WMS, Pipeline view

o First level desktop support NT, Windows 2K, Microsoft Outlook and printer management

o AS/400, AD, and User Manager Password resets

o Documented support processes

o Network Printing Setup print devices in network environment

o VPN Support

• Maintained PCs and LXE RF guns for warehouse site
• Worked in concert with personnel at corporate headquarters in Jacksonville, FL
• Maintained user access to proprietary software
• QA new reports or menu options for site
• Prepared site for Y2K compliance setup new systems, installed compliant software, etc.
• Assisted with ISO9002 audit
• Promoted safety and awareness of safety requirements through involvement with the Safety Committee
• Inventory control management and the distribution of service operations