OBJECTIVE

A positionin the field of computer networking where my network routing switchingand security configurationinstallationmaintenanceand troubleshooting skills will be utilized to managemaintainand secure
network resources.

ConfidentialMobileAL September 2011-Present
Network administration experience

Installingconfiguringtroubleshootingand managing Cisco ASA 5510 5520 and 5550 firewalls. Configuring Access listsNAT translations Policy mapsSite-to-SiteRemote Accessand SSL VPNHigh AvailabilityVPN load balancing on firewalls. Troubleshooting and debugging network connectivityLAN-to-LAN tunnelsand remote access VPN authentication and connectivity issues. Upgrading and managing firewall OS imagesASDM imagesAnyconnect imagesAnyconnect profiles SSL certificates and other firewall software. Configuring Anyconnect client and Cisco VPN client and Digital Certificates on VPN client systems.
Configuringinstallingtroubleshootingand managing VTPSTPVLANsAAASNMPSVIsroutingand switch interfaces on Layer 2 and Layer 3 Cisco Catalyst and HP Procurve switches. Troubleshooting and replacing SFPsGBICsRJ45 connectorswall jacks patch panelsand Cat5 and Fiber Optic cabling. Using cable testers and tone generators to troubleshoot Layer 1 network connectivity issues.
Configuring and managing RADIUS and TACACS services on Cisco ACS servers.
Configuring and managing Microsoft Active Directory Security Groups Organizational UnitsGroup Policy ObjectsUsersComputers and access rights for VPN and network device authenticationauthorization and accounting. Configuring and managing Certificate AuthoritiesIASand DHCP servers.

ConfidentialMobileAL August 2009-September 2011
Network support experience

Installingconfiguringtroubleshootingand maintaining Cisco routersswitchesfirewallsIPSWireless LAN ControllersWireless Access PointsVoice GatewaysVoIP phonesClean Access serversAccess Control Serversand VPN Concentrators.
Using network monitoring applications (CactiWhat' s Up Gold).
Using CUCM and WCS to monitor VoIP and wireless networks.
Using Clean Access Manager to monitor Clean Access Serversin-band and out of band network devicesendpoints and users.
Configuring NATACLPolicy MapsIPSec VPN on Cisco ASA using CLI and ASDM. Monitoring events and tuning signatures on AIP-SSM using IDM.
Managing Lightspeed content filter and reviewing reports.
Installingreplacingtestingtroubleshootingand terminating LAN cabling.

ConfidentialGadsdenAL June 2006-August 2009
Field hardware/software maintenance experience

Troubleshooting malfunctioning IT equipmentidentifying issues and determining resolutionimplementing the resolution and bringing the equipment to functioning state.
Replacing storage devicescircuit boards and other internal componentsand peripherals. Reloading images applicationsand reconfiguring software.
Installation configurationand maintenance of NCR/IBM/ Wincor POS equipment Lexmark/HP printersCisco routers and switchesand NCR/DIEBOLD/WINCOR ATM hardware and software.

ConfidentialTampaFLFebruary 2005- May 2006
Call Center Technical Support experience.

Configuring and troubleshooting dial-upDSLCable connections; TCP/IP configuration; configuring and troubleshooting various brands of wireless routersNIC' s and PCMCIA cards. Installationremovaland troubleshooting Mcafee and Norton Anti-Virus software. Educated the customers and made suggestions on technical issues in an effort to reduce callbacks. Handled 35-40 calls a day. Maintained record of all troubleshooting activity using call center database software.

ConfidentialFort LauderdaleFLJune 2003- January 2005
Call Center Technical Support experience.

Troubleshooting storage devicesRAMISA/PCI expansion cards in HP CompaqSonyE Machinesand various other PC' s. Also troubleshooting various Operating Systems and other application software troubleshooting Internet connectivity issues. Isolating hardware issues from software issues using various toolscontacting hardware vendors to order replacement partsMaintained record of all troubleshooting activity using call center database software.
Handled 35-40 calls a day.

ConfidentialJacksonville ALNovember 2000-May 2003
Computer Technician experience

Hardware and software removalinstallationmaintenance and troubleshooting experience in desktop and laptop PC' s. Installing various Windows OS and applications. Installing storage devices motherboardsCPUModemsNICand power supplies. Virus/spyware removal. Building custom PC' s according to customer requirements and specifications.

TECHNICAL SKILLS

Network Protocols: TCP/IPSTPVTPCDPARPOSPFEIGRPSNMPICMPIPSecSSHTelnetTFTPDHCPDNSRadiusTacacs+NTP
Network Troubleshooting Tools: ICMPWiresharkNessusNMAP
Network Monitoring and Management Applications: SolarwindsWhat' s Up GoldCactiMRTG

EDUCATION

B.S. Computer Science

CERTIFICATIONS

CompTIA A+ Certified Date: August 2005
CompTIA Network+ Certified Date: June 2006
Cisco CCENT Certified Date: January 2009
Cisco CCNA Certified Date: December 2009
Cisco CCNA Security Date: July 2010
Cisco CCSP/CCNP Security Date: May 2011
MCP (70-270 Windows XP) Date: May 2009

Furnished upon request