OBJECTIVE

To gain a challenging position in the telecommunication field specializing in data transmission, network infrastructures, office maintenance, switch and router maintenance, site management and network engineering, customer service and client affairs. Experienced in Infrastructure Site Surveying, VOIP configuration and maintenance, Active Directory Maintenance. Literate in UnixHP, Unified Call Manager, Sharepoint Site Owner Administrative Duties, VxVM, SCCM ConfigMgr Currently meets DOD's requirements for Window 7 Through Skillport. Skillport Certified in A , Network , and Security . Currently scheduled for Comptia Security Certification Exam SYO-301 .

Also interested in System Analyst or NOC NEC Field- Help Desk Tier II position.

WORK EXPERIENCE

NEC Field/Desk CRS Technician Tier II

Confidential

Handled incidents the first-tier of the help desk support team was unable to resolve. Provided onsite or remote support for one or more of the following user systems Desktops, Laptops, Printers, Peripherals . Provided basic support of systems for break-fixes, installs, User/ Group account moves, adds, and other modifications. Conducted complex hardware, software, and network troubleshooting and problem resolution within the IT systems environment through preventative maintenance. Researched problems, makes recommendations for solutions, and repairs or rebuilds systems to appropriate specifications . Wiped and Reimaged machines for OS upgrades and Deployment requirements. Developed systems and application troubling documentation. Determines suitable hardware/software to meet user requirements. Provides user orientation of new and upgraded hardware/software packages. Interface with clients to determine needs through R12 ticketing system, Remedy Ticketing System. Part of two man team selected to create and tracks hardware/software inventory end of life cycle for entire APGNEC group . Recreated user passwords. Verified Certificate Validity through Desktop Validator and Activclient Application. Provides user orientation on current hardware/software packages

Analyst

Confidential

Oversee the operation of computer hardware systems, ensuring that these machines are used as efficiently as possible. Anticipated problems and implemented preventive action, as well as solve problems that occur during operations. Operate computer peripheral equipment, such as tape or disk drives, printers, card-to-tape or tabulating machines, sorters, or interpreters. Plan, direct, and coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming. Administrative actions including Workstation remote control, patch management, software distribution, operating system deployment, network access protection, and hardware and software inventory using SCCM on Windows-based networks. Worked alongside military and civilian computer systems analysts, computer scientists, database administrators, computer programmers, and computer support specialists.

Tier 2 Network Engineer

Confidential

Help in troubleshooting, testing and implementing hardware and operating system components of the Sun systems infrastructure. This includes workstations, servers, storage devices, SAN or NAS, HA clusters, backup systems, and Disk suite/VERITAS Volume Manager. First line analysis of core files and explorers uploaded by customer/clients to identify system issues. Professionalism and Courtesy when dealing with Commercial and Government clients. Intermediate Experience with Case Analysis and Distribution within expertise pool Gatekeeping . Create dispatch orders for field engineers to perform onsite repair/maintenance. Participate to the definition of the escalation and operations procedures. Help in the day to day operations, such as hardware and software installations, maintenance, and troubleshooting, monitoring and second level support 24x7.

Assistant Manager

Confidential

Install and Maintain all security systems and associated peripherals. Install and designed layout for all Office and Internet workstations and all telecommunication equipment. Maintenance of the in-house Cable Communication System with Motorola sb4220 Cable Modem. Inventory of Liquor and Stock, Data Entry of all Day to Day events. Marketing and Advertising to clients and investors. Payroll-maintained records through precise calculations, making necessary changes in exemption, insurance coverage, etc. Bookkeeping, Receiving and Shipping- Load and Unload shipments, data entry recording of all orders shipped and received. Familiar with Fed Ex and UPS shipping codes. Maintained Staff confidence by dealing with any issue head -on and analytically. The ability to deal with the staff and the day to day adventure of life and still treat all customers with Courtesy.

Switch Technician

Confidential

Installations of DSX3 panels, multiplexers, servers, M13 card panels, hubs, and RJ45/48 panels. Turn-ups and Maintenance of DS3,DSO,DXS,T-1,T-2,E-1 and associated trunks groups. Configurations and Maintenance of Nortel DMS 250/300 switches, hubs, Cisco routers 2600, 7200 installation , Tadiran tdax100 and AC120. Proficient SONET experience OC-192, OC-48,Nortel SMP Wavelength division multiplexing, Add-drop multiplexes and Integrated Digital Loop Carriers. Use of handheld E-1, T-1,T-3 test sets.

Network manager/ Project Technician

Confidential

Added IP addresses to associate devices and ports. Installation and Maintenance of Meridian PBX system. Maintenance and Operation of DTX 240,360,and 600. Compression equipment. CAT5, Ethernet and hard wire connection between associated panels, hub, and routers. 10, 12, 16 gauge 48volt DC fuse wire connections from power panel. DC power maintenance. Maintenance and Operation of PCM switching systems. Excel spread sheet inventory and Record maintenance.

Private Line Transmission and Switch Technician

Confidential

Tested various T-3s using the T-bird 310 trusively and intrusively. Tested T-1,E-1 using T-bird 209 or 224. Hands-on experiences with wire wrapping for hard wire dacs cross connections and T-3 cable cross-connections. Echo canceller optioning. Trunk turn-ups. Tone trading on DSO level. Assisted in dip turn-ups and maintenance for Ericsson switch. Block and DE blocked DIPs and SNTs according to specified problem or situation. Trained in verifying switch translation comparability. Trouble shoot switching network terminal and associated devices from terminal. Centest, Alcatel, Tellabs, and Procom literate. Hard and soft loop on T-1, E-1,T-3 level. System monitoring. Handled all calls from Queue courteously and in a professional manner.

Communication Specialist/ Maintainer...

Confidential

Installed and operated communication security devices. Serviced and maintained all wiring, cables and equipment termination blocks for communication security equipment. Awarded a DOD Top Secret Security Clearance Red/Black zones. Maintained and Tested fiber optic cables. Cleaned, tined, and spliced corresponding conductors. Spliced cables to overhead transmission lines and street light lines. Performed quality testing on all cables to detect broken or incorrect connections.

SKILLS