Telecommunications Specialist Resume Dallas, TX - Hire IT People

Voice Engineer/Technical Support Specialist

Solution oriented and professional information technology professional with extensive knowledge of PBX and IP networking systems, seeking a position as a voice engineer with strong focus on continuous process improvement.

Professional Strengths

Cat 5e and Fiber Optic cabling, cable management and industrial rack installations.
Sound knowledge of installing advanced configurations on Avaya call manager programming.
Possess good working knowledge of TCP/IP networks
Comprehensive knowledge of Cisco network protocols and transport systems.
In-depth knowledge of Avaya PBX solutions like G3R v9-12, S8720, G350, and IP Office.
Familiar with Cisco routing, switching and wireless products
Possess excellent technical, troubleshooting, analytical and communication skills

Professional Experience

Confidential
Duration: August 2008 – October 2011
Designation: Voice Network Engineer

Responsible for assisting project manager in designing complex voice technology and voice network as well as in equipment implementations.
Handle the tasks of planning and managing the implementation of voice services and voice network for clients.
Perform responsibilities of coordinating with peers in voice PABX and network upgrade, implementation, and test plans
Responsible for installing and troubleshooting data and telecommunications network infrastructure.
Handle the tasks of providing level 3 technical support and escalation for telecommunications voice issues.
Responsible for ensuring compliance with international regulatory voice guidelines.

Confidential
Duration: January 2000 – August 2008
Designation: Telecommunications Specialist

Responsible for providing maintenance and support of call center workforce, ticketing and knowledge applications on a daily basis.
Conducted administration and troubleshooting of Avaya Call Management System and the supporting infrastructure to include call vectors, skill changes, vector directory numbers and required reports.
Maintained documentation of environment and operational procedures.
Provide continuous response center and computer operations support by the initiation and monitoring of Unix scripts that perform synchronization for system redundancy, backups and reporting functions.
Developed procedures, trained operators and ensured quality control.

Education Summary:

Core Knowledge: Genesys Framework (FRA) course
Environmental Routing Solutions (ERS)

Lucent/Avaya Certifications:

Definity ECS R9 G3r Installation and Maintenance
Definity Basic Administration Training
Intuity Audix System Administration
CentreVu Supervisor Administration for EAS/Non-EAS systems
Definity ACD and Vectoring

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Telecommunications Specialist Resume

Dallas, TX

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